PCGS
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Fighting the Fight for 11 Years with the big "C" - Never Ever Give Up!
Member PCGS Open Forum board 2002 - 2006 (closed end of 2006) Current board since 2006 Successful trades with many members, over the past two decades, never a bad deal.
Fighting the Fight for 11 Years with the big "C" - Never Ever Give Up!
Member PCGS Open Forum board 2002 - 2006 (closed end of 2006) Current board since 2006 Successful trades with many members, over the past two decades, never a bad deal.
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Comments
Coin's for sale/trade.
Tom Pilitowski
US Rare Coin Investments
800-624-1870
That's rather presumptuous of you to say.
8. plead with your parent company to sell you off to private investors. Having your stock drop 80% in one year does nothing to assure collectors and dealers that have a vested interest in you staying afloat.
9. Diversify: hitching your horse to US coins only, is no way to survive. Unless another round of gradeflation is in the cards to spur submissions, grading classic US coins is in it's maturity; and since the Mint is cutting production of many moderns, the modern submissions is slipping dramatically too. NGC is eating your lunch in every other category for submissions in regards to coin collecting.
2) The magazine issue: I got an email that said that they were extending my 12 month subscription for a number of months equal to the number of magazine's they shorted me. As of now I am operating on the extended magazine months and will renew soon, before the 20% off offer is gone.
As far as the rest of it, I don't have any issues. I use the $18 economy rate for my coins. It is probably $30 total per coin with shipping included, if that is what you were refering to but their take is $18 and that is not too bad.
Just my thoughts on the matter.
Fighting the Fight for 11 Years with the big "C" - Never Ever Give Up!
Member PCGS Open Forum board 2002 - 2006 (closed end of 2006) Current board since 2006 Successful trades with many members, over the past two decades, never a bad deal.
Personally I do not believe that CU or PCGS is in any danger of not "surviving" the recession. It is an established fact that the vast majority of grading submissions originate from the dealer network and not from collectors. As long as the major submitters remain financially capable of paying their grading fees and PCGS keeps their existing payment policies intact there will not be a huge dropoff in volume caused by financial issues.
1. One invoice, one shipment...that's the way I'm used to doing things. If you request that orders be held at their location until a designated time then PCGS should have the right to charge additional fees for storage and insurance.
2. People may disagree with me on this one, but not many people I know actually read the magazine. I know I never did. I just know that when those magazines arrived in the mail they went straight into the recycle pile.
3. As long as orders do not exceed the estimated turnaround times then there shouldn't be any complaints. Just because others got their Economy submissions done after two weeks and yours didn't isn't a good reason to complain unless your order exceeded the estimated amount of time.
4. It happens with any customer service team in any company, and PCGS isn't immune to those issues. However I do know that PCGS has been streamlining their customer service operations and problems are being addressed. On the whole the PCGS customer service team are great people and they've helped me immensely over the years.
5. I haven't really experienced this problem, but I will agree that consistency is a good thing.
6. Grading is subjective...it's simple as that. If you don't agree with the assigned grade then you have the right to remove your coin from its holder.
7. Considering how much work goes into processing and grading each and every coin the prices are quite fair. A $25 coin takes as much time, energy and effort to process and grade as a coin that costs substantially more.
In conclusion...I have my faith in Don Willis that he will lead PCGS in the right direction for whatever the future may bring for the company.
Authorized dealer for PCGS, PCGS Currency, NGC, NCS, PMG, CAC. Member of the PNG, ANA. Member dealer of CoinPlex and CCE/FACTS as "CH5"
Hoard the keys.
we ALL have rights to Freedom of Speech (and opinion) and as such, we
ALL can agree to have the Right to disagree and do so in a gentlemanly
manner. To do otherwise is strictly "juvenile" - a sign of immaturity &
small minds.
One may disagree with his Host and as long as there is no Malice
intended, should be able to voice his or her thoughts HOWEVER,
it is NEVER a good idea to enter one's host's domain & proceed to
take a dump on the parlor floor!
BTW, did you know that the American Broadcasting Company (ABC)
has strictly FORBIDDEN any and all semblance of US Patriotism?
Example - newscasters, Sports Announcers are STRICTLY FORBIDDEN to even
so much as wear an American Flag PIN on their shirt lapels! WOW! Very WEAK.
* Edit - spelling, of course! I REALLY SHOULD use spell check BEFORE Posting!
Carry on.
As a Collector's Club Member, I always remember that PCGS was form for Dealers by Dealers for the sole benefit of Dealers.
In the olden days, before the internet, coins were bought and sold in bulk over teletype machines. Prices were paid for specific grade coins which, just like today, many dealers had disagreements over. There was a definite need for a third party, unbiased yet agreed upon grading service to provide grading a cetain guarantees of grades. PCGS filled this requirement.
The concept of letting just anybody pay a tuition fee and submit whatever they wanted whenever they wanted has only been in existance for perhapsd 10 years or so. Before that, the only method of getting your coin graded by PCGS was in submitting them through a PCGS authorized dealer. I did that once and it took for-fricking-ever for the coins to be returned. This was in 1993/1994 and the price was $30 per coin. There was no discussion, no presidential reviews, no nothing except me and the dealer.
I appreciate the fact that I can choose whatever membership I can afford and can submit what I want, whenever I want and I will continue to do so as long as I stay active.
The one item I do agree with is number 5 with regard to the First Strike issue. Thats a real bummer and I'm still really pissed about that Presidential Dollar First Day of Issue business as well.
Everything else in your list is just typical big business with a big operation.
The name is LEE!
1. Shipping complaint - this is kind of minor.
2. I never found value in the Magazine, and am glad they dropped it. Waste of money.
3. Turn around times - that's how grading works, tweeners take longer, simple as that.
4. Happens to everybody. This is not a valid complaint.
5. PCGS can change their business model as it suits them. Somebody is always going to be in the middle when they do.
6. Inconsistent grading - grading is an OPINION, so of course it's inconsistent.
7. I've love to see reduced prices, but it's not going to happen unless NGC does this and it hurts PCGS (and it's won't). This is not realistic for a market leader in any
industry, they only raise prices - people grumble and follow - being the dominant player that's how it works.
Free Trial
will make it's way into the assessment of a coin's state of preservation.
Technically speaking, of course, there WILL come a time that totally eliminates the need
for Human Opinion and or bias, favoritism etc. Just as groceries are scanned - just as we
now have cars with no keyholes - just as we now simply wave our Magic Wands at gas
pumps and are somehow, eerily recognized, so too will there come a time when the sole
purpose for plastic encasement will be for Protection.
Like the stethoscopic type cameras we now have, coins will be scanned and compared,
by computer to like kind and assigned a computer's assessment of the surfaces. What
then will be needed - PERHAPS - is a sole individual to finalize for eye appeal. (Aesthetics)
Then again, he too may be dispensable.
There are those that will argue the point that this will never fly. Consider that just about
100 years ago men scoffed at the possibility that Man would fly, but Fly, we have AND GO
TO THE MOON? You MUST be kidding yet in the mere blink of an eye this has ALL come to be.
Auto makers once employed people to build cars manually. With this came many bugs other-
wise known as Lemons. I recall how people scoffed at the idea that cars could be assembled
by robotics yet Today cars ARE built in this fashion and Reliability has now become SUPREME
with cars lasting practically FOREVER.
Just a few points to ponder. One thing is certain. CHANGE. I When the day comes that coins
are assessed by computer technology, as in the case of auto reliability, grades will be very
consistent and eliminate all human .... inconsistencies!
JMHO of course - FWIW!
*Drat - missed 1 letter.
<< <i>The people who know me well professionally are aware of the fact that PCGS and I have had our share of differences in the past, but on this occasion I feel the necessity and desire to defend PCGS and post a brief rebuttal to the specific points that were addressed in the OP.
Personally I do not believe that CU or PCGS is in any danger of not "surviving" the recession. It is an established fact that the vast majority of grading submissions originate from the dealer network and not from collectors. As long as the major submitters remain financially capable of paying their grading fees and PCGS keeps their existing payment policies intact there will not be a huge dropoff in volume caused by financial issues.
. >>
....
One explanation - PCGS kept its "star" graders as some of the junior level guys got laid off - hence, a better veteran staff this past month or two?
Wondercoin
merse
<< <i>I am amazed that people think they know how to run a company better than the people who work there just because they disagree with some policies. If you are all so much smarter than the people that run PCGS, why not start your own competing company and drive them out of business? >>
I agree with that statement. It amazes me how in business and in politics everybody thinks they can perform better than the incumbents. If those people were as good as they proclaim themselves to be they wouldn't be on the sidelines talking about what they would be doing. After all, if all those people are as good as they say they are it should be a cinch to kill off PCGS, especially if all the accusations regarding their lack of understanding their customers are true. Love or hate ANACS or ICG, but at least their owners are actually out there competing and not merely talking about what they would be doing.
One of the largest (most likely the single largest) PCGS customers by volume is a moderns submitter, and it is known amongst dealers that this customer has been decreasing his submission volume for several years in a row already. Perhaps that is the primary justification for the decrease in volume and not due to policy changes to Collectors Club members.
Authorized dealer for PCGS, PCGS Currency, NGC, NCS, PMG, CAC. Member of the PNG, ANA. Member dealer of CoinPlex and CCE/FACTS as "CH5"
however Clack, apparently you MUST be refering to ex President Ron Guth as Don Willis
has already said more here than Ron Guth ever did.
Now, I have Nothing against anyone personally however there are some points being
made here that bear consideration. I myself question some of the goings on round here
as of late but I am not the one running the show either. Listening to your customers
as well as your loyal members (as long as they present their grievances in a civilized
manner) goes a long way in ensuring everyones' satisfaction.
PCGS DOES have some issues and even came forth and offered 50K to anyone with a
solution. There are other issues above & beyond this. Listening to other people goes
a long way. So does Respect and realizing your station, your role - doing it & doing it
VERY WELL, otherwise it's only a matter of time .... as Nothing lasts Forever!
<< <i>I am amazed that people think they know how to run a company better than the people who work there just because they disagree with some policies. If you are all so much smarter than the people that run PCGS, why not start your own competing company and drive them out of business? >>
membership with the 8 free subs voucher = $200
= the only reason i subscribe. the rest is just "gravy" at best..... who cares
The Idea that you have to pay separate for a quarterly special to be shipped back is ludicrous.
1. they grade the coin for free, yet some moan about a shipping cost.
They stopped the magazine and offered nothing in its place
2. you need to call customer service and read your e-mails. the length of your current subscription should have been extended, mine was by about seven months.
Turn around times.
3. my orders are always done within the specified time, usually early. maybe they just like me!!!!
Lack of coordination/reasonable expectations that there will be continuity.
4-5. while i have never been affected by this type of stuff i can at least acknowledge that it isn't uncommon, a symptom of PCGS trying to placate the masses, to keep up with all the garbage coming out of the Mint factories. in that regard i guess you have a valid point, i have just not been affected by it.
Grading/fees
6-7. i have never had a problem with the fee structure. as far as grading, that's something we all wrestle with and probably always will. i know that my skill at grading has evolved so by your reasoning that's a bad thing. as others have said, there are choices you can make, but PCGS tends to be the leader we all choose for good reason, on average i tend to think they do the best job even though i disagree with the assigned grades sometimes.
<< <i>1) I completely agree with your arguement for the lack of combined shipping. I would also argue the "handling fee".
2) The magazine issue: I got an email that said that they were extending my 12 month subscription for a number of months equal to the number of magazine's they shorted me. As of now I am operating on the extended magazine months and will renew soon, before the 20% off offer is gone.
As far as the rest of it, I don't have any issues. I use the $18 economy rate for my coins. It is probably $30 total per coin with shipping included, if that is what you were refering to but their take is $18 and that is not too bad.
Just my thoughts on the matter. >>
As for the magazine, there was nothing for a long time before that; criminy, I hope no one subscribed just for that or paid extra for it.
<< <i>I am amazed that people think they know how to run a company better than the people who work there just because they disagree with some policies. If you are all so much smarter than the people that run PCGS, why not start your own competing company and drive them out of business? >>
Wow. You are right. No one should ever question the policy unless their sole intention is to enter that market (whatever it is) and replace said questioned entity.
<< <i>The concept of letting just anybody pay a tuition fee and submit whatever they wanted whenever they wanted has only been in existence for perhaps 10 years or so. Before that, the only method of getting your coin graded by PCGS was in submitting them through a PCGS authorized dealer. >>
Isn't 10 years a pretty large portion of their existence? It's not like they've been around for 100 years. 10 years is a pretty substantial period of their life. And yes, this may be a company by dealers for dealers. I hope we haven't forgotten who the customer is. Collectors. If collectors aren't buying, then dealers will start to fail.
And whether or not PCGS continues to exist doesn't solely rest on the number of submissions they receive. They are a publicly traded company. They rely on investor money too. If the investors all pull out and the value of their stock drops to junk status, then PCGS will have troubles getting credit. When that happens, PCGS will HAVE to survive only on the number of submissions and if that level continues to drop at the rate it has lately, PCGS will have troubles surviving.
<< <i>
<< <i>The concept of letting just anybody pay a tuition fee and submit whatever they wanted whenever they wanted has only been in existence for perhaps 10 years or so. Before that, the only method of getting your coin graded by PCGS was in submitting them through a PCGS authorized dealer. >>
Isn't 10 years a pretty large portion of their existence? It's not like they've been around for 100 years. 10 years is a pretty substantial period of their life. And yes, this may be a company by dealers for dealers. I hope we haven't forgotten who the customer is. Collectors. If collectors aren't buying, then dealers will start to fail.
And whether or not PCGS continues to exist doesn't solely rest on the number of submissions they receive. They are a publicly traded company. They rely on investor money too. If the investors all pull out and the value of their stock drops to junk status, then PCGS will have troubles getting credit. When that happens, PCGS will HAVE to survive only on the number of submissions and if that level continues to drop at the rate it has lately, PCGS will have troubles surviving. >>
Why would a company like PCGS who pays/paid a hefty stock dividend need to borrow money? I have not checked lately, but I suspect that they have a fair amount in cash. Why would you need/want to borrow $$$ when you are sitting on tons of it?
<< <i>The people who know me well professionally are aware of the fact that PCGS and I have had our share of differences in the past, but on this occasion I feel the necessity and desire to defend PCGS and post a brief rebuttal to the specific points that were addressed in the OP.
Personally I do not believe that CU or PCGS is in any danger of not "surviving" the recession. It is an established fact that the vast majority of grading submissions originate from the dealer network and not from collectors. As long as the major submitters remain financially capable of paying their grading fees and PCGS keeps their existing payment policies intact there will not be a huge dropoff in volume caused by financial issues.
1. One invoice, one shipment...that's the way I'm used to doing things. If you request that orders be held at their location until a designated time then PCGS should have the right to charge additional fees for storage and insurance.
2. People may disagree with me on this one, but not many people I know actually read the magazine. I know I never did. I just know that when those magazines arrived in the mail they went straight into the recycle pile.
3. As long as orders do not exceed the estimated turnaround times then there shouldn't be any complaints. Just because others got their Economy submissions done after two weeks and yours didn't isn't a good reason to complain unless your order exceeded the estimated amount of time.
4. It happens with any customer service team in any company, and PCGS isn't immune to those issues. However I do know that PCGS has been streamlining their customer service operations and problems are being addressed. On the whole the PCGS customer service team are great people and they've helped me immensely over the years.
5. I haven't really experienced this problem, but I will agree that consistency is a good thing.
6. Grading is subjective...it's simple as that. If you don't agree with the assigned grade then you have the right to remove your coin from its holder.
7. Considering how much work goes into processing and grading each and every coin the prices are quite fair. A $25 coin takes as much time, energy and effort to process and grade as a coin that costs substantially more.
In conclusion...I have my faith in Don Willis that he will lead PCGS in the right direction for whatever the future may bring for the company. >>
I've only been a PCGS member for less than a year, but I want to add to some of which WTCG has already stated.
2) Yes, I found that the magazine was informative, but I don't think that it should be considered a "deal-buster". When it stopped coming, I called PCGS and was told that since it was being discontinued my membership would be extended for the same number of months that I did not get the magazine. However, I think that PCGS would have been wise to notify its members of this decision beforehand, thereby, avoiding many unnecessary phone calls tying up customer service lines. A simple e-mail would have sufficed. By the way, I do hope that PCGS will revise their membership rate downward since the magazine is no longer part of it.
3) There is no way PCGS can predict the volume of submissions or the number of coins that will be received in any given time period. Yes, they can determine an average from past experience, but the estimate is only designed to give the submitter a "ballpark" idea of how long it will take. I know that when I submitted my freebies (Morgans), I got them back, coast-to-coast, in 9 business days. Should I expect that for all submissions? Absolutely not!
4) Back in the Stone Age days (before computers) when I worked at the home office of one of the major auto insurance companies, the customer service and telephone sales reps received a weekly "Tickler". This would provide a great deal of information that enabled the employees to give consistent responses to every customer. Whenever a customer question arose that required additional research, it would be noted and included in the next Tickler to avoid delayed responses in the future. The company made every effort to train the staff to be consistent. It made for a satisfied customer. Today's FAQ's are much the same. If they haven't already, perhaps PCGS should create their own computerized version of the Tickler that we used.
6) Someone please correct me if I'm wrong, but your other alternative to removing the coin from its holder is to resubmit it for review.
7) The only issue I have with the fees concerns variety attribution (only!) as it applies to Morgan and Peace dollars. Again, someone please correct me if I'm wrong, but it is my understanding that this fee is to increase from $20 to $24. Leroy Van Allen charges $5 for this service, not just for "Top 100" and "Hot 50", but for all VAM's. Now, I'm not suggesting that PCGS should reduce their fee to $5, but if I am able to provide PCGS with the documentation from LVA, I feel that I should receive some reduction to the fee for saving them the additional time researching the coin.
Well, that is my 2c worth, and the only thing that I would like to add is that I wish PCGS would expand their list of VAM's eligible for attribution. From what I gather from the VAMWorld discussion site, many are now submitted to ANACS, and that represents a lot of potential income that PCGS is voluntarily ignoring.
Chris
One explanation - PCGS kept its "star" graders as some of the junior level guys got laid off - hence, a better veteran staff this past month or two?
Wondercoin
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I must now ask, "Is it safe?"
Is it safe now to begin sending in high grade circ strike C-N clad issues in hopes of receiving grades that are "profitable?"
My view is that a big problem, that was deliberately fostered by PCGS, was the evolution of the fact that widgets are not very marketable anymore except in respectable plastic. I bever thught a coin worth under a couple hundred bucks, where the valuation spread among adjacent grades is a small fraction of the valuation, or where authenticity is not an issue never should have been slabbed. We should never have gotten to the point where we see $25 coins in PCGS plastic. I have use dthe $50 and $100 service levels, when appropriate, and thought the fees were aligned with the service. It isn't a significant issue for such coins. For more modest ones, you need to figure if the fraction of the roundtrip postage and the processing fee put the cost per coin over the top. If there is one thing PCGS needs to have a good pulse of it is the efficiency balance in their customer base. If the fees get outrageous (and the proposed ones might do the trick), I won't send them coins, or at least wil be much more selective in what goes in their box.
NSDR - Life Member
SSDC - Life Member
ANA - Pay As I Go Member
<< <i>7; Prices; $30 dollars to have a coin graded to work on your set that may only be worth $25 to begin with is just not right, common sense should apply to pricing. >>
"Common sense" would tell me that these coins aren't worth sending in to begin with. Not all coins need plastic. Is that heresy?
<< <i>8. plead with your parent company to sell you off to private investors. Having your stock drop 80% in one year does nothing to assure collectors and dealers that have a vested interest in you staying afloat. >>
PCGS's stock drop has more to do with the fact that everybodies stock has DROPPED over the past year than anything else! And I could be wrong but the stock is Collector's Universe and not just PCGS.
The name is LEE!
<< <i>
<< <i>8. plead with your parent company to sell you off to private investors. Having your stock drop 80% in one year does nothing to assure collectors and dealers that have a vested interest in you staying afloat. >>
PCGS's stock drop has more to do with the fact that everybodies stock has DROPPED over the past year than anything else! And I could be wrong but the stock is Collector's Universe and not just PCGS. >>
true, but that large of a drop is bigger than the norm for the average company's stock. PCGS is the flagship of the CLCT portfolio, so a lot of what it does (or doesn't do) affects the whole company. at what point is this stock and company going to go from 'badly struggling' to 'junk stock' status? It is down nearly 80% now, will it have to reach 90%? what happens then, will it be mice jumping ship to avoid the inevitable? I can't see investors jumping in at that point to shore things up, who wants to grab a falling knife in this economy?
<< <i>
<< <i>
<< <i>8. plead with your parent company to sell you off to private investors. Having your stock drop 80% in one year does nothing to assure collectors and dealers that have a vested interest in you staying afloat. >>
PCGS's stock drop has more to do with the fact that everybodies stock has DROPPED over the past year than anything else! And I could be wrong but the stock is Collector's Universe and not just PCGS. >>
true, but that large of a drop is bigger than the norm for the average company's stock. PCGS is the flagship of the CLCT portfolio, so a lot of what it does (or doesn't do) affects the whole company. at what point is this stock and company going to go from 'badly struggling' to 'junk stock' status? It is down nearly 80% now, will it have to reach 90%? what happens then, will it be mice jumping ship to avoid the inevitable? I can't see investors jumping in at that point to shore things up, who wants to grab a falling knife in this economy? >>
I don;t think the 80% is even relative as I work for a VERY LARGE corporation whose stock has dropped 30% over the past year. Is it mis-management or simply the current state of the economy.
With a high of $14.39 there just is not that much wiggle room for PCGS or any company with stock thats less than $15. They are all hurting but I do believe that the service PCGS offers is not controlled by the price of their stock. Becoming a publicly traded company simply enabled them to do more which they have done.
I think that there are some of us that have become a bit spoiled over the service we've been given as I think the value offered by being a collectors club member far outweighs me having to drive down to the big city just to submit some coins.
The name is LEE!
Marvelous! Absolutely .... Marvelous!
Whats next for Texas folks?
Ken
If collectors truly wish to bypass going through a dealer to submit- pay the price of admission- that simple, but offer the same level of respect to the collector as they do a dealer who submits in bulk matter.
Offer the collector a lifetime pass- at say $1,000. with it he gets a 12-15% discount when sending in a submission or purchase of items that the company has to offer.
Would you pay $1,000 to be a life member of the CU? I'm pretty sure that for those in their mid 20's early 30's it would be an excellent invest as only in time would that pay back, some of us old folks well it could pay off if we live to see 100.
<< <i>
<< <i>I am amazed that people think they know how to run a company better than the people who work there just because they disagree with some policies. If you are all so much smarter than the people that run PCGS, why not start your own competing company and drive them out of business? >>
The economic avalanche decline has not yet hit the coin industry..bring this thread up again when it hits.
I get many letters from coin dealers saying the market is still strong , lets hope so .
Experience the World through Numismatics...it's more than you can imagine.
The economic avalanche decline has not yet hit the coin industry..bring this thread up again when it hits.
I get many letters from coin dealers saying the market is still strong , lets hope so . >>
The market for exceptional stuff apparently still is strong, but that can change very quickly in this economic climate. You might see a downturn at FUN, I would not be surprised. We will see.
Didn't PCGS lay off like 25% of their graders? If bulk submissions are way down, isn't that their real bread and butter these days? And weren't most of those laid off graders in bulk submissions?
They'll survive, there's not really too much doubt of that. But they are feeling the effects of this recesssion same as everyone else.
john
i will keep my own thoughts to myself.
<< <i>interesting post. thanks all for sharing your views.
i will keep my own thoughts to myself. >>
There's a first.
Menomonee Falls Wisconsin USA
http://www.pcgs.com/SetRegistr...dset.aspx?s=68269&ac=1">Musky 1861 Mint Set
Hmmm! So THAT's where my copy went!
<< <i>I am amazed that people think they know how to run a company better than the people who work there just because they disagree with some policies. If you are all so much smarter than the people that run PCGS, why not start your own competing company and drive them out of business? >>
I never claimed I could do it better, I'm stating that they can do it better.
There is no argument that PCGS is the top brand right now, but it is also not the only brand. The idea that you can get a 10% discount by doing an online submission at a competitor’s site and saving them some time imputing the information is one that could be incorporated.
As far as the magazine, that was not a make or break situation, but it was part of the package, and no I did not miss an e-mail telling me they were extending my subscription, maybe a few who called got the extension but not me.
On the cost of grading what is so special about 1964 that it is a cutoff for economy or U.S. Modern submission. The only thing I can think of is the change from silver coins to clad coins. And I did have a $25 coin graded (not by PCGS because of the price. The coin - a 1926-S Buffalo, only a G-4, but it was one I have had since I was a kid and wanted it graded and slabbed.
You don't have to agree with my original post, as I stated I was looking for discussion (and there seems to be that, both pro and con and some just off the wall)
Yes the stock has gone down, along with many other stocks on the market, but most have not lost 80% of their value like CLCT. Is it time to take a short position?, I would hope not, I want PCGS to survive, but I want my opinion as a customer to be heard and responded to with respect.
If PCGS wants me to renew my subscription (I get at least one letter a month about wanting me to renew) then I need them to at least listen to my needs.
Any company that feels that their customer’s opinion is unimportant is very short sighted.
There are some great people at PCGS but I have also wasted my money requesting something, being told I would get it if I make sure to note it on the submission form only to have it ignored. Then to call back and be told, "Oh well, we don't do that anymore" is not "Customer Service".
Get out the popcorn folks; this one isn’t going away anytime soon.
Fighting the Fight for 11 Years with the big "C" - Never Ever Give Up!
Member PCGS Open Forum board 2002 - 2006 (closed end of 2006) Current board since 2006 Successful trades with many members, over the past two decades, never a bad deal.