Gainesville Coins ??

Tiny · September 25, 2008 10:55PM

Anybody on here work there?? I am trying to find out just what is going on with
you people. I posted earlier this week about how Gainesville Coins customer
service really seems to have changed for the worst but I wanted to wait until
someone answered me back about a coin on my want list but nothing and I
mean nothing. All I want is a picture of the thing before I spend $368 or $375
which ever y'all decide the price is going to be.

How bout Gainesville Coin are you listening and if so how about a reply either here or to
one of my many emails I have sent or call me back, I am tired of making long distance
phone calls and to answer another person on this board, YES some folks still pay a long distance fee.

jessewvu · September 26, 2008 8:18AM

a dealer that big is probably not going to send you a picture of a coin only worth $300 bucks. If it were 25k, maybe. Try to find the coin elsewhere.

SilverEagles92 · September 26, 2008 8:22AM

<< a dealer that big is probably not going to send you a picture of a coin only worth $300 bucks. If it were 25k, maybe. Try to find the coin elsewhere. >>

That's not true at all, or at least it didn't used to be true. I emailed them many times for picture requests over coins worth less than $200. I got replies within 24 hours usually.

But, as of late, I've noticed their customer service declining as well. Ahh, how I remember the good ol' days...

OnlyGoldIsMoney · September 26, 2008 10:31AM

Within the last 30 days I have received photographs within 24 hours of my telephone request. The coins were priced in the $300-$400 range. I have not noticed any slippage of customer service.

derryb · September 26, 2008 2:05PM

I posted earlier this week about how Gainesville Coins customer service really seems to have changed for the worst

Might have something to do with the service you're getting.

BAJJERFAN · September 26, 2008 11:00PM

Maybe you could have someone else ask for you.

cinman14 · September 26, 2008 11:27PM

Maybe they had to trim some fat in the office.... They do have some pretty low prices...

It's been a month or so since I purchased my AGE from them.. No problems at all.

AnkurJ · September 27, 2008 12:21AM

They have been class acts every time I have dealt with them. Its possible you caught them on a bad day or a bad week with this economic slump. I say give them another chance, most people here will say that they are excellent dealers.

Ankur

liefgold · September 27, 2008 12:33AM

I have had good luck with them, except on weeks during major coin shows. I have requested photos during those times on a couple of occasions and no one got back to me. Otherwise they have been very responsive.

WTCG · September 27, 2008 10:19AM

Give them a call on their 800 number during weekday business hours and address your issues then. That works much easier and faster than posting a complaint here and hoping that somebody from the company may happen to run across it.

jgrinz · September 27, 2008 10:22AM

<< telephone request >>

That there I believe is the KEY ... There is something to be said about actually talking to someone ../

Konahead · September 27, 2008 3:41PM

<< They have been class acts every time I have dealt with them. Its possible you caught them on a bad day or a bad week with this economic slump. I say give them another chance, most people here will say that they are excellent dealers.

Ankur >>

never had a problem.

DieClash · March 25, 2009 2:09PM

Just placed an order with them for 10 2009 SAEs. The price was very good. It was either that or wait for silver bullion to drop back below $12 per oz. and I don't think that's going to happen any time soon.

I'll update the thread when I have bullion coins in hand. In addition to their prices, I love their website. Very easy to order.

wondercoin · March 25, 2009 2:22PM

If (and I assume they do) they have a no questions asked return privilege, then why is the picture so important (when you really can't judge a coin from a scan properly anyway)? Just buy the coin and if you do not like it, return it - no?

Wondercoin

Zoins · March 25, 2009 2:28PM

<< I posted earlier this week about how Gainesville Coins customer service really seems to have changed for the worst

Might have something to do with the service you're getting.

>>

Exactly what I was thinking!

COINB0Y · March 25, 2009 2:48PM

<< If (and I assume they do) they have a no questions asked return privilege, then why is the picture so important (when you really can't judge a coin from a scan properly anyway)? Just buy the coin and if you do not like it, return it - no? Wondercoin >>

`nough said!

MikeInFL · March 25, 2009 3:06PM

<< If (and I assume they do) they have a no questions asked return privilege, then why is the picture so important (when you really can't judge a coin from a scan properly anyway)? Just buy the coin and if you do not like it, return it - no? >>

For me? No.

Many of us can tell instantly from a photo if the coin appeals to us and is even worth the return postage. Perhaps if one was buying modern widgets that all look the same, I could understand that perspective, but not for more classic issues where eye appeal and good-for-the-grade rules. In those cases (particularly appeal), a picture can often instantly disqualify a coin, or lead to a "I'd really like to see that in hand". Respectfully...Mike

wondercoin · March 25, 2009 3:13PM

I thought Gainesville primarily sells modern widgets- no?

And, I ain't knocking modern widgets.

Wondercoin

DieClash · March 28, 2009 2:19AM

Order arrived this morning. That's what I call speedy service!

Gainesville Coins ??

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