I filed complaint with Paypal - Look at the email they sent me

Bayard1908 · July 30, 2008 11:48AM

Dear XXXX,

After careful review, we have concluded our investigation of the Buyer
Complaint described below.

We have decided in your favor, however, we were unable to recover any funds
from the seller's account. As stated in the PayPal User Agreement, recovery
of funds associated with a Buyer Complaint cannot be guaranteed.

Please know that we will make our best effort to recover the funds in
question if they become available in the seller's account in the future and
will take appropriate action against the seller. Such action may include
issuing a warning, a temporary restriction, or terminating the account.
Keep in mind that PayPal uses a number of factors to determine when to take
action, including member complaints. Due to privacy laws, we cannot discuss
the details of any action taken. We hope you understand our policy and that
it assures you that you are safe using PayPal.

Cladiator · July 30, 2008 11:50AM

aka you're screwed now leave us alone.

lcoopie · July 30, 2008 11:50AM

always pay by credit card

Bayard1908 · July 30, 2008 11:51AM

<< always pay by credit card >>

I did pay by credit card.

rgCoinGuy · July 30, 2008 11:52AM

<< 

<< always pay by credit card >>

I did pay by credit card. >>

Then it is time to file a dispute with that credit card.

Walmann · July 30, 2008 11:53AM

Contact your credit card company.

AnkurJ · July 30, 2008 11:58AM

This has happened to me about three times. Cancel the credit card payment, youll get it all back.

ebaytrader · July 30, 2008 12:06PM

But but but the user agreement says...

I'm shocked!

Not really.

AnkurJ · July 30, 2008 12:07PM

Also,
If you send the item back, make sure of you have proof of shipment, so they know it is going back.
Ankur

SirAnthonyAC · July 30, 2008 12:15PM

<< we will make our best effort to recover the funds in question if they become available in the seller's account in the future >>

That means the seller does not have any money sitting in his pay pal account that Pay Pal can get their hands on. It sounds to me like they are waiting for him to complete multiple sales, have that money hit his account, then they will try to grab it... you should verify that and keep on top of the situation when you see him sell a large auction or group of auctions.

Also, yes... as others have said, contact your credit card company.

JapanJohn · July 30, 2008 12:20PM

Yep, Call the Credit Card Company. I have kind of a $50 rule with Paypal with buyers I don't know. If it's more than $50 I'll use a credit card.

John

IwantNonCCs · July 30, 2008 12:21PM

Like the other said, contact your credit card company.

Probable with waiting is most likely his account is locked out, so nobody can pay him either.

eCoinquest · July 30, 2008 12:21PM

I had that happen once. I was as shocked as you.
I ended up calling them and they said, that since I was a "valued" customer they would send the send a credit of the full amount and go after the other guy on there own time.

MikeInFL · July 30, 2008 12:22PM

<< Dear XXXX,

After careful review, we have concluded our investigation of the Buyer
Complaint described below.

We have decided in your favor, however, we were unable to recover any funds
from the seller's account. As stated in the PayPal User Agreement, recovery
of funds associated with a Buyer Complaint cannot be guaranteed.

Please know that we will make our best effort to recover the funds in
question if they become available in the seller's account in the future and
will take appropriate action against the seller. Such action may include
issuing a warning, a temporary restriction, or terminating the account.
Keep in mind that PayPal uses a number of factors to determine when to take
action, including member complaints. Due to privacy laws, we cannot discuss
the details of any action taken. We hope you understand our policy and that
it assures you that you are safe using PayPal. >>

I wonder just how someone could write this with a straight face.

Disgusting.

Bayard1908 · July 30, 2008 12:22PM

<< That means the seller does not have any money sitting in his pay pal account that Pay Pal can get their hands on. It sounds to me like they are waiting for him to complete multiple sales, have that money hit his account, then they will try to grab it... you should verify that and keep on top of the situation when you see him sell a large auction or group of auctions. >>

I agree; however, this makes their buyer protection program look like a joke.

Coll3ctor · July 30, 2008 12:24PM

This is the eBay / Paypal buyer protection ? Am I missing some details ? Why doesn't paypal pay this out of their pocket ?

eCoinquest · July 30, 2008 12:25PM

I think they do.

prooflike · July 30, 2008 12:30PM

With PayPal Protection you are pretty much screwed.

Coll3ctor · July 30, 2008 12:35PM

If you file with your credit card company to get your money back what will paypal do to you ? Shut your account down and send a bill collector for the balance due ?

CoinAuctionsHelp · July 30, 2008 12:39PM

<< aka you're screwed now leave us alone. >>

No need to be rude, this is sad. Be a supporter not a wannabe bouncer.

Coll3ctor · July 30, 2008 12:42PM

<< 

<< aka you're screwed now leave us alone. >>

No need to be rude, this is sad. Be a supporter not a wannabe bouncer. >>

I think you took him the wrong way ??? He was trying to say what paypal was thinking in the matter.

FishyOne · July 30, 2008 12:42PM

I thought PayPal covered you up to $200 on eBay purchases regardless of the seller's account balance????

Am I wrong?

storm888 · July 30, 2008 12:43PM

" This is the eBay / Paypal buyer protection ? Am I missing some details ? Why doesn't paypal pay this out of their pocket ?"

/////////////////////////////

PayPal claims the email is a "glitch;" it's not.

The new policy is to try to collect the cash from the bad actor
BEFORE issuing the refund. The refund is routinely made
about 10-days after the goofey email is sent. But, MANY folks
find it necessary to call PP on the phone to solve the problem.

PP hopes that THOUSANDS of folks will just forget about it
and they will not have to pay. There is NOT ONE report of
anybody not getting their money, AFTER they called PP.

Getting your CC company in the mix at this point is a bad idea.
It is not necessary; save it for when/if it ever is.

BECOKA · July 30, 2008 12:44PM

I agree, time to file a complaint with the credit card. They will take the funds from pay-pal and the burden is on them.

Bayard1908 · July 30, 2008 12:53PM

GFourDriver · July 30, 2008 1:17PM

BlindedByEgo · July 30, 2008 1:22PM

Out the fargin icehole bastidge seller

pakasmom · July 30, 2008 1:25PM

Umm. I think that was meant to be in quotes... paraphrasing what Paypal was (in essence) saying. Not directed at the OP.

garsmith · July 30, 2008 1:44PM

<< Dear XXXX >>

You have a funny name

Fletcher · July 30, 2008 3:02PM

<< Umm. I think that was meant to be in quotes... paraphrasing what Paypal was (in essence) saying. Not directed at the OP. >>

Hey, Eric Tillery is back

ksteelheader · July 30, 2008 10:27PM

<< 

<< Umm. I think that was meant to be in quotes... paraphrasing what Paypal was (in essence) saying. Not directed at the OP. >>

Hey, Eric Tillery is back

>>

derryb · July 30, 2008 11:10PM

Credit card charge back: Priceless (the only time you get to screw Paypal. Since the credit card company paid paypal when you purchased, they hit paypal for the chargeback. It's then up to paypal to get the funds from the seller or take the loss) This is why paypal makes you jump through the hoops when you purchase, through paypal, with your credit card. I'm really surprised paypal hasn't dropped the credit card purchase option completely.

jdillane · July 31, 2008 12:35AM

You were wise to use a credit card. PP likes to assert PRIVACY to stonewall anyone who inquires as to what action they are taking. Frustrating as there is no legit privacy interest involved.

chabot510 · July 31, 2008 1:15AM

sorry i am late to the party, but what happened?

ziggy29 · July 31, 2008 1:32AM

<< sorry i am late to the party, but what happened? >>

Sounds to me like PP found in favor of the OP in a chargeback dispute, but PP is claiming the OP is SOL because there wasn't sufficient funds in the account to make the OP whole.

Hence the talk about going directly to the CC company. The worse PP can do is cancel the PP account, I think. And after an episode like this, it doesn't seem like a punishment. I'm thinking about canning my PP account anyway.

dac076 · July 31, 2008 1:56AM

<< " This is the eBay / Paypal buyer protection ? Am I missing some details ? Why doesn't paypal pay this out of their pocket ?"

/////////////////////////////

PayPal claims the email is a "glitch;" it's not.

The new policy is to try to collect the cash from the bad actor
BEFORE issuing the refund. The refund is routinely made
about 10-days after the goofey email is sent. But, MANY folks
find it necessary to call PP on the phone to solve the problem.

PP hopes that THOUSANDS of folks will just forget about it
and they will not have to pay. There is NOT ONE report of
anybody not getting their money, AFTER they called PP.

Getting your CC company in the mix at this point is a bad idea.
It is not necessary; save it for when/if it ever is. >>

The policy may be new, but the result isn't. The EXACT same thing happened to me 2 years ago, and I got an identically worded email. I had paid with a balance, and was out $170, and am to this day. IMO, there IS NO buyer protection. File with your CC as others have suggested.

Tomohawk · July 31, 2008 2:03AM

The part in bold is what gets me, too!!! That is unfreakin' believeable...if they truly don't back their "safe" claim unless the can obtain the $$ from the seller, well, time to get the heck out of Dodge...

<< 

<< Dear XXXX,

After careful review, we have concluded our investigation of the Buyer
Complaint described below.

We have decided in your favor, however, we were unable to recover any funds
from the seller's account. As stated in the PayPal User Agreement, recovery
of funds associated with a Buyer Complaint cannot be guaranteed.

Please know that we will make our best effort to recover the funds in
question if they become available in the seller's account in the future and
will take appropriate action against the seller. Such action may include
issuing a warning, a temporary restriction, or terminating the account.
Keep in mind that PayPal uses a number of factors to determine when to take
action, including member complaints. Due to privacy laws, we cannot discuss
the details of any action taken. We hope you understand our policy and that
it assures you that you are safe using PayPal. >>

I wonder just how someone could write this with a straight face.

Disgusting. >>

pb2y · July 31, 2008 3:01AM

LALASD4 · July 31, 2008 3:10AM

<< The part in bold is what gets me, too!!! That is unfreakin' believeable...if they truly don't back their "safe" claim unless the can obtain the $$ from the seller, well, time to get the heck out of Dodge...

<< 

<< Dear XXXX,

After careful review, we have concluded our investigation of the Buyer
Complaint described below.

We have decided in your favor, however, we were unable to recover any funds
from the seller's account. As stated in the PayPal User Agreement, recovery
of funds associated with a Buyer Complaint cannot be guaranteed.

Please know that we will make our best effort to recover the funds in
question if they become available in the seller's account in the future and
will take appropriate action against the seller. Such action may include
issuing a warning, a temporary restriction, or terminating the account.
Keep in mind that PayPal uses a number of factors to determine when to take
action, including member complaints. Due to privacy laws, we cannot discuss
the details of any action taken. We hope you understand our policy and that
it assures you that you are safe using PayPal. >>

I wonder just how someone could write this with a straight face.

Disgusting. >>

>>

This is from Paypal. As I remember, you can go file for the Ebay proctection with Ebay.

LALASD4 · July 31, 2008 3:22AM

<< 

<< The part in bold is what gets me, too!!! That is unfreakin' believeable...if they truly don't back their "safe" claim unless the can obtain the $$ from the seller, well, time to get the heck out of Dodge...

<< 

<< Dear XXXX,

After careful review, we have concluded our investigation of the Buyer
Complaint described below.

We have decided in your favor, however, we were unable to recover any funds
from the seller's account. As stated in the PayPal User Agreement, recovery
of funds associated with a Buyer Complaint cannot be guaranteed.

Please know that we will make our best effort to recover the funds in
question if they become available in the seller's account in the future and
will take appropriate action against the seller. Such action may include
issuing a warning, a temporary restriction, or terminating the account.
Keep in mind that PayPal uses a number of factors to determine when to take
action, including member complaints. Due to privacy laws, we cannot discuss
the details of any action taken. We hope you understand our policy and that
it assures you that you are safe using PayPal. >>

I wonder just how someone could write this with a straight face.

Disgusting. >>

>>

This is from Paypal. As I remember, you can go file for the Ebay proctection with Ebay. I could be wrong, I have not done this for a while. >>

storm888 · July 31, 2008 3:27AM

"The policy may be new, but the result isn't. The EXACT same thing happened to me 2 years ago, and I got an identically worded email. I had paid with a balance, and was out $170, and am to this day. IMO, there IS NO buyer protection. File with your CC as others have suggested."

////////////////////////////

PP "Buyer Protection," to the coverage limits of the debited account, as recited in the UA,
is in no way contingent on the balance in the subject debited account.

If the coverage is $200, and the loss is $400, the claimant is paid $200.

If the coverage is $2,000, and the loss is $3,000, the claimant is paid $2,000.

I assist folks in filing claims everday and I am very familiar with the process.

PP is a RICO-Enterprise, BUT their buyer/seller protection schemes have
NEVER been publicly reported to have defaulted on a granted claim.

OFTEN, telephone contact is required to resolve claim issues.

..........

storm888 · July 31, 2008 3:29AM

"This is from Paypal. As I remember, you can go file for the Ebay proctection with Ebay."

////////////////////

EBAY no longer offers any protection, outside of PayPal.

LALASD4 · July 31, 2008 3:34AM

<< "This is from Paypal. As I remember, you can go file for the Ebay proctection with Ebay."

////////////////////

EBAY no longer offers any protection, outside of PayPal. >>

You could be right, I have not done this for a while.

I filed complaint with Paypal - Look at the email they sent me

Comments

Leave a Comment