Mint Returns??

BAJJERFAN · February 26, 2008 1:00AM

Anyone have any contact with the mint about returns since the tornado and when they expect to start processing them?

aficionado · February 26, 2008 3:31AM

I sent a return they received on 2/14. It's been 12 days and it is not showing on the website, nor have I received an email.

It normally takes atleast a week, which was last Thursday. If nothing happens by next Monday, I'll give them a call.

Whitby · February 26, 2008 4:53AM

<< I sent a return they received on 2/14. It's been 12 days and it is not showing on the website, nor have I received an email.

It normally takes atleast a week, which was last Thursday. If nothing happens by next Monday, I'll give them a call. >>

I returned my Proof Bald Eagle dollar whioch they got on 2/10.

I called today and they are replacing the coin and will have an update for me on the site in about a week. They are behind on orders due to the twisters. I also let them know that while I was happy with the update, I would like to see some sort of update on my tracking feature on the mint web site. I would call them.

MilesWaits · February 26, 2008 5:47AM

I see one of my retruns received by the Mint on Feb 11th is now showing "returned" on the website under tracking.
I called over the weekend and got the "we don't know" answer so nothing I did made a difference.
Good luck.

Miles

BAJJERFAN · February 26, 2008 5:50AM

I mailed a return item the day BEFORE the storms hit and HAVE NOT received any notification that they have received it yet.

jessewvu · February 26, 2008 7:22AM

they won't notify you that they received it until they process the claim (process the refund), usually 20 days after they get it back in the mail. You could call them and ask them what the status is, or check your delivery confirmation number to show it was received. If they did receive it, ask to talk to someone in claims, they can release your refund over the phone which will get your $$ back sooner.

YaHa · February 26, 2008 8:42AM

Mid March I heard, I hope this helps.

BAJJERFAN · February 26, 2008 9:11AM

I checked on the order status and at least they got them. In the past I have always received email notification that they have been received followed by a credit to my CC, followed by a re-debit for the replacement/s.

BAJJERFAN · February 26, 2008 1:03PM

<< I checked on the order status and at least they got them. In the past I have always received email notification that they have been received followed by a credit to my CC, followed by a re-debit for the replacement/s. >>

Just got the emails a bit ago; alls swell that ends swell.

aficionado · February 26, 2008 1:04PM

<< 

<< I checked on the order status and at least they got them. In the past I have always received email notification that they have been received followed by a credit to my CC, followed by a re-debit for the replacement/s. >>

Just got the emails a bit ago; alls swell that ends swell.

>>

Same here, 12 days. Right on schedule.

Whitby · February 28, 2008 12:58AM

I just checked the mint tracking site and they got thee item on 2/10, and my replacement now shows in stock and reserved!!!

WOOO HOOO thats 18 days even with the twisters.....so far so good.

BAJJERFAN · February 28, 2008 1:01AM

<< 

<< 

<< I checked on the order status and at least they got them. In the past I have always received email notification that they have been received followed by a credit to my CC, followed by a re-debit for the replacement/s. >>

Just got the emails a bit ago; alls swell that ends swell.

>>

Same here, 12 days. Right on schedule. >>

Its generally been a bit faster than the 12 days, but now I see that they have recharged my CC for the replacements WITHOUT issuing credit for the returned items.

Whitby · February 29, 2008 12:44AM

My Replacement proof dollar was sent today 2/29/2008. YEAH MAN!

Mint Returns??

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