Options
New ebay feedback policy
nicestjerk
Posts: 15
http://pages.ebay.com/services/forum/new.html
Did a search and checked the first 5 pages of topics and didn't see this posted, apologies if it's already been discussed.
If not, then please discuss!
Did a search and checked the first 5 pages of topics and didn't see this posted, apologies if it's already been discussed.
If not, then please discuss!
0
Comments
Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process (UPI).
Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
Restrictions on when Feedback can be left:
Buyers must wait three days before leaving negative or neutral Feedback
Instead of 90 days, members will be able to leave Feedback for 60 days
Sellers will no longer be able to leave negative or neutral Feedback for buyers
I QUIT...........
<< <i>Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008. >>
WHAT?!?!?!?!?!?!
What if the buyer doesn't pay? That should be reflected in the buyer's feedback. The buyer did not pay, therefore, the transaction was negative.
And I thought that the star system was stupid
<< <i>Sellers will no longer be able to leave negative or neutral Feedback for buyers >>
That has to be some kind of joke. This line in particular, but most of the e-mail as a whole, totally debases what the feedback system is all about. Friggin' eBay. They're shooting themselves in the foot. The worst part is, that e-mail doesn't give much of a reason behind any of the actions.
Edited to add: This is what the website says: "The current system prevents buyers from leaving honest Feedback as they fear retaliation from the sellers if they leave a negative. This makes it hard for buyers to distinguish between sellers while making bidding or buying decisions. In addition, when buyers receive negative Feedback, they reduce their activity in the marketplace, which in-turn harms all sellers."
That's the most HALF-ASSED logic I've heard in a looooong time.
Now there are lots of good patient, happy and reasonable buyers out there but the group I've described above is growing. --Jerry
<< <i>Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008. >>
Guess I won't be selling any more, then. Seems like a huge opportunity for scam artists to extort something from sellers, since the buyers will have ALL the leverage.
Hopefully it's not too late to get this one changed before it's implemented.
<< Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008. >>
I foresee a lot of "positive" feedback from sellers, in all caps, saying "AVOID, AVOID, THIS BUYER SMELLS OF ELDERBERRIES"
Will’sProoflikes
"No negative or neutral Feedback for buyers
The current system prevents buyers from leaving honest Feedback as they fear retaliation from the sellers if they leave a negative. This makes it hard for buyers to distinguish between sellers while making bidding or buying decisions. In addition, when buyers receive negative Feedback, they reduce their activity in the marketplace, which in-turn harms all sellers."
The first reason was also why they started the star system. I guess that it didn't help too much.
Sorry guys, I disagree with most of you here...I think they have a point
<< <i>Here's the reason:
"No negative or neutral Feedback for buyers
The current system prevents buyers from leaving honest Feedback as they fear retaliation from the sellers if they leave a negative. This makes it hard for buyers to distinguish between sellers while making bidding or buying decisions. In addition, when buyers receive negative Feedback, they reduce their activity in the marketplace, which in-turn harms all sellers."
The first reason was also why they started the star system. I guess that it didn't help too much.
Sorry guys, I disagree with most of you here...I think they have a point >>
Have you been following the threads on here where some buyers leave nothing but negatives, for no reason whatsoever?
What recourse do we have as sellers if not HONEST FEEDBACK?? Now they're telling us not only what coins to sell in what slabs, but if a buyer screws us around, too bad?
So if you have a buyer who pays late, or DOESN'T pay, or damages an item and returns it to you, or does a chargeback - you can't even let the rest of us know.
That needs to be stopped in its tracks NOW.
Will’sProoflikes
New Feedback system. As both a buyer and seller, all I can say is WOW! How can you possibly think that allowing the buyer to hold ALL the Cards in a transaction can be a positive change on the marketplace? We as sellers, value our feedback to get good prices for our products. I do not want anyone who is leaving negatives for other sellers indescriminatly bidding on my items. This new policy leaves no way of knowing if they are doing that ahead of time. We as sellers at least need an option to block bidders who have left ANY negative feedback for a seller in the last 30 days. PLEASE! This could be the deathblow to ebay as you have known it if you do not re-think this strategy from your paying customer's (ie. SELLERS) point of view. Thank you. Rob Geer
I guess I can just go on eBay, bid anything I want, pay for only the bargins, and escape scot free.
Free Trial
<< <i>I just chatted with an eBay representative on their website. They know very little about anything of course, but sent me this link where we can "suggest" they don't do something as stupid as this feedback rule change: Suggestions >>
All ebay sellers should click on the suggestion box and send your emails to ebay and let them know what you think. I know I did. Maybe, they will get bombarded with emails and change what they are thinking! What a joke!
Dan
<< <i>buyers and sellers will be able to earn up to one Feedback per week from the same trading partner Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties >>
The new guy at ebay must be smoking to much opium, no negs by sellers? Allowing multiple feedbacks between buyers/sellers?- this really outa help out the China sellers- they won't have to open so many phony accounts now so they can up there feedback to look legit everytime they get thrown off the bay. Edited to add, just checked my ebay messages, this is what I found:
The eBay Feedback system was designed to provide a simple, honest, accurate record of member experiences. Focusing on customer service includes doing everything we can to grow customer confidence in our sellers.
Buyers will only be able to receive positive Feedback.
Positive repeat customer Feedback will count (up to 1 Feedback from the same buyer per week.)
Feedback more than 12-months old won't count towards your Feedback percentage.
When a buyer doesn't respond to the Unpaid Item (UPI) process the negative or neutral Feedback they have left for that transaction will be removed.
When a member is suspended, all their negative and neutral Feedback will be removed.
Buyers must wait 3 days before leaving negative or neutral Feedback for sellers with an established track record, to encourage communication.
All Feedback must be left within 60 days (compared to 90 days today) of listing end to encourage timely Feedback and discourage abuse.
Buyers will be held more accountable when sellers report an unpaid item or commit other policy violations.
We could use a rating system for buyers too, just as they rate sellers.
I saw one suggestion of rating how long it took to pay. That could be broken down to:
Within 24 hours
1-3 days
4-7 days
7-10 days
More than 10 days
How about communication, just as sellers are rated... it should be a 2-way street.
Any other ideas on what ratings buyers could be given?
<< <i>Thanks Doh, this was my email to them:
New Feedback system. As both a buyer and seller, all I can say is WOW! How can you possibly think that allowing the buyer to hold ALL the Cards in a transaction can be a positive change on the marketplace? We as sellers, value our feedback to get good prices for our products. I do not want anyone who is leaving negatives for other sellers indescriminatly bidding on my items. This new policy leaves no way of knowing if they are doing that ahead of time. We as sellers at least need an option to block bidders who have left ANY negative feedback for a seller in the last 30 days. PLEASE! This could be the deathblow to ebay as you have known it if you do not re-think this strategy from your paying customer's (ie. SELLERS) point of view. Thank you. Rob Geer >>
Nicely said. I am really shocked that eBay is doing this. BUT, I also think the feedback system they had was flawed. There has to be a way for each party to leave honest feedback without the fear of getting a retallatory neg that they don't deserve.
What about not being able to see the other party's feedback until yours is left. In other words, each party leaves honest feedback without regard to the feedback left for them.
US and British coin collector, and creator of The Ultimate Chuck E. Cheese's and Showbiz Pizza Place Token & Ticket Guide
<< <i>Here's the reason:
"No negative or neutral Feedback for buyers
The current system prevents buyers from leaving honest Feedback as they fear retaliation from the sellers if they leave a negative. This makes it hard for buyers to distinguish between sellers while making bidding or buying decisions. In addition, when buyers receive negative Feedback, they reduce their activity in the marketplace, which in-turn harms all sellers."
The first reason was also why they started the star system. I guess that it didn't help too much.
Sorry guys, I disagree with most of you here...I think they have a point >>
I guess you must Not be a Seller? If you were,you'd see it the way it is. I have Personally had quite a Few "yahoos" close my auctions and NEVER PAY during my Nearly 9 Years of Being a Power seller,soo YOU tell ME Why I should'nt Leave That Type of Buyer A Negative?? Pehaps i should Write, Thank you for Closing My Auction and for NOT paying and PLEASE HURRY BACK and Do It Again??? Furthermore you say they Fear Retaliation from The SELLER???? What about the Seller That Has his auction Closed, Does'nt Get Paid,Leaves a Negative for it and the SELLER Gets a Negative in Return!! And DON'T Tell me it can be removed cause I've "BEEN THERE,DONE THAT"..It's Not True. Only Very Few Reasons will feeback ever be removed! Why not just Get Rid of Feedback Totally and then it can be a real Free for All! Sorry,but this Stupidity of E-Bay has struck a Nerve! Ray in Florida..
That said - toolhaus.org will still reveal the true results.
No feedback for Buyers - I am not looking FWD to the upcoming abuse.
I agree with the sellers view point. I too am a seller and will not be happy with this change. What I said is that I disagree with most of you, since there is some reason for this change. They DO have a point.
I am more upset about the fee changes. One example: Making gallery free doesn't help anyone...it now requires us to promote the auction with more expensive options
~n
As time progresses it seems that eBay understands less and less about their business model.
If eBay DOES go through with the new feedback system this May, I can safely say that I will no longer be a seller on eBay.
<< <i>Here's another Thing i Just Found in E-Bays New List. "In a small number of cases (fewer than 5% of all payments on eBay), PayPal will hold payment funds until either the buyer has left positive Feedback or 21 days have passed without a claim." Now they can Keep your Money too for 21 Days if the Buyer Does'nt leave Feedback,but they "say" only in about 5% of the time. Which 5% ?? For what Reason?? Keep Going E-Bay you're Just shooting yourself in The Foot! Ray In Florida.. >>
And let me guess? They aren't going to do anything about fraudulent chargebacks that screw sellers, either...
Wow. I understand what they want to do to make buyers feel safe, but they are really opening the doors wide open for abuse.
Or I could get a buyer who decided to pay moon money for an accurately described item, but has buyer's remorse and instead of a refund, he demands that I send additional trinkets to make up for his overbidding. Unless they are going to enforce their current feedback extortion policy more aggressively, it will give rogue buyers an uphand.
Most of the buyers on eBay are good, honest people, but there are rouges who take advantage of the system and these changes have just kicked the door in for them.
And seller can't leave a negative for buyers??!?!? I depend on that feedback to weed out the dregs. And so what if can block 5000 ids, I haven't even use half of what I already have!
I know the current system isn't good, but taking it from bad to worse isn't a solution.
I was going to list this week, but I think I'll hold back for bit to see how this policy ultimately shakes out.
If you're still concerned about retaliatory negs (even though having some is almost certainly not going to stop you from being able to bid on stuff), all you have to do is check to see if the seller of the item you're thinking of bidding on leaves that kind of feedback. If he does, don't bid. That still leaves tons of sellers who don't leave retaliatory feedback to choose from. Problem solved. You're welcome.
That's horrible, but if you think about it, members who are only buyers already hold all the cards. As a seller, a neg hurts your reputation and business. As a buyer, who cares what your feedback is? There's no way now for a seller to block deadbeat or abusive buyers.
This will just make that situation worse though by removing the "MAD" option, to use a Cold War term.
I am a 100% buyer and there are no words anyone can say that woukd make me accept that if I did not pay the seller (or made any other serious infraction) that the seller shoukd not, at least, give me a negative....................be hard for me to see wht the seller souldn't come over and punch my in the nose!
1-Dammit Boy Oct 14,2003
International Coins
"A work in progress"
Wayne
eBay registered name:
Hard_ Search (buyer/bidder, a small time seller)
e-mail: wayne.whatley@gmail.com
Sweet, I can't wait to get all those certificates off my printer and put them on my wall, next to my degrees. You know, those ebay certificates are really something to be proud of.
Will’sProoflikes
<< <i>What I said is that I disagree with most of you, since there is some reason for this change. They DO have a point. >>
Yes, there is a reason. However, that doesn't alter the fact that this is an incredibly stupid decision. It's based on the premise that all sellers are scum and all buyers are angels. Instead of solving the real problem - going after sellers who use retaliation to force mutual withdrawals - they've decided to punish all the good sellers for the actions of the lowlife sellers.
Russ, NCNE
This is one of the worst decisions e-bay has made. They might as well dump the whole feedback system because now there is little to no meaning.
Successful forum transactions: jessewvu, nankraut, tootawl, levinll, mistercoinman, metalsman, adamlaneus, chuckc, fivecents, kingplatinum, jdimmick, waterzooey, moderncoinmart, bige, steelielee,
Thats great. No more worry about getting retaliatory negs.
The only neg I've got was a retaliatory one. The seller deservered the neg I gave hime, the sleazeball.
Ray
<< <i>The only neg I've got was a retaliatory one. The seller deservered the neg I gave hime, the sleazeball. >>
Since you got that neg, how many sellers have refused to allow you to bid in their auctions?
I thought that ebay's model viewed the seller as the customer. This approach does not seem customer oriented.