Options
Ebay Question
dan8402
Posts: 2,163
I thought I would ask a coin-related eBay question here since i have not had this problem in my time on eBay, but I know that many of you have. It seems as if I have had my first package lost in the mail. It was two coins total from two auctions. It is now 3 weeks from the date that the seller sent the package (California to Ohio). I emailed the seller after 2 weeks and he said it was insured but there was no tracking number due to the value of the package (<$50). So, he told me that he would either refund my money if it didn't arrive this week or mail out replacements if he had them in stock.
My question is what do I have to do to make sure I cover myself? I have no reason to not believe the seller at this point and he has 100% feedback after 4500+ transactions. Although I believe that he will either refund my money or send replacements, I don't want to let anything elapse on eBay that would give away any protections I might have. I saw there was something to file about an item not received. Do I file that, X2? Will this hurt the seller's feedback? I don't want to hurt his feedback at this point.
Any help or advice would be greatly appreciated.
My question is what do I have to do to make sure I cover myself? I have no reason to not believe the seller at this point and he has 100% feedback after 4500+ transactions. Although I believe that he will either refund my money or send replacements, I don't want to let anything elapse on eBay that would give away any protections I might have. I saw there was something to file about an item not received. Do I file that, X2? Will this hurt the seller's feedback? I don't want to hurt his feedback at this point.
Any help or advice would be greatly appreciated.
0
Comments
Russ, NCNE
<< <i>Have you reminded him that this is the week for resolution? If not, do so. You have 45 days from payment to file a claim with PayPal, so there's time left to see if the seller follows through.
Russ, NCNE >>
I will let him know if I don't get the package tomorrow. But I'll have to check the exact date of payment so I know my timeline. Thank you for the help Russ.
a week and a half ago. This Ebay seller is also from California and has a 100% feedback rating.
This Ebay seller has a similar amount of transactions as your seller. I included $4 for
insurance and handling. When I got the package it had two stamps on it > a 63 cents
Jonas Salk stamp and an 87 cents Albert Sabin stamp. total> $1.50. The package had
"(insured)" stamped on the back in small red letters. I don't think the package was
insured. I think the seller just stamped it on there. The package went from
California to Texas. This NGC coin was valued at less than $50. The package
measued about 5" X 7". I gave the seller a positive rating though.
////////////////////////////////////////////////////////////////////
Nothing wrong with "self-insurance."
The USPS frowns on the "insured" stamp being on the
front of the package, unless USPS insurance is purchased.
<< <i>I received a NGC certified coin in my mailbox today. I won the coin off of Ebay about
a week and a half ago. This Ebay seller is also from California and has a 100% feedback rating.
This Ebay seller has a similar amount of transactions as your seller. I included $4 for
insurance and handling. When I got the package it had two stamps on it > a 63 cents
Jonas Salk stamp and an 87 cents Albert Sabin stamp. total> $1.50. The package had
"(insured)" stamped on the back in small red letters. I don't think the package was
insured. I think the seller just stamped it on there. The package went from
California to Texas. This NGC coin was valued at less than $50. The package
measued about 5" X 7". I gave the seller a positive rating though. >>
It wouldn't be nearly as much of a problem if I actually received my package.
<< <i>Have you reminded him that this is the week for resolution? If not, do so. You have 45 days from payment to file a claim with PayPal, so there's time left to see if the seller follows through.
Russ, NCNE >>
Also keep in mind, your seller cannot file an insurance claim until 21 days have elapsed from the date of mailing ( Insured 1st Class Mail )
<< <i>" I don't think the package was insured. I think the seller just stamped it on there. "
////////////////////////////////////////////////////////////////////
Nothing wrong with "self-insurance."
The USPS frowns on the "insured" stamp being on the
front of the package, unless USPS insurance is purchased. >>
I'm new with the ebay stuff but recently shipped a coin to pcgs for grading and the PO did stamp in red, insured, I think it was in a circle, looked kinda cheezy, I think it was based on the value or something
All insured mail from USPS has a tracking id#. It comes with the insurance payment. I have also paid sellers to insure packages and they DID NOT. I have been fortunate so far not to have any stolen from my box. If the kids in the neighbor steal one coin out of the box I'm toast from that point on. And I'm at the mercy of the seller to back up his promise of delivery and/or insurance. Just got two packages last Fri. in the mailbox. One from a well known national auction house that had about $1000 worth of certified coins shipped priority with no insurance or sign. delivery, and another priority package with a Barber Half from a TX powerscrewer with no insurance.?????
Early this spring I was liquidating several hundred Peace & Morgan dollars (common & low grades) on the silver run up. I insured all packages of 6 or more coins and was prepared to eat the other sign. delivery that didn't make it into the hands of the buyers. Sure enough UPS delivery of a full roll of BU's were delivered but not at the door when the buyer came home that evening. Took me a few days over a month to get a check back from UPS and refund the buyer. Learned my lesson at that point...SELLERS INSURE THE PACKAGE OR BE PREPARED TO REFUND OUT OF YOUR POCKET.
<< <i>
<< <i>Have you reminded him that this is the week for resolution? If not, do so. You have 45 days from payment to file a claim with PayPal, so there's time left to see if the seller follows through.
Russ, NCNE >>
Also keep in mind, your seller cannot file an insurance claim until 21 days have elapsed from the date of mailing ( Insured 1st Class Mail ) >>
As of today, it is 22 days.
<< <i>All insured mail from USPS has a tracking id#. It comes with the insurance payment. >>
With the recent rate changes, I don't know about their current policy, but up until last week, packages insured by the USPS for less than $50 (using the square green paper receipt) did not get tracking numbers.
<< <i>I included $4 for
insurance and handling. When I got the package it had two stamps on it > a 63 cents
Jonas Salk stamp and an 87 cents Albert Sabin stamp. total> $1.50. The package had
"(insured)" stamped on the back in small red letters. I don't think the package was
insured. I think the seller just stamped it on there. >>
The USPS is not the only insurance company out there.....
My packages are insured through my business liability insurance co....I pay an annual fee to have all my packages insured.....The rate is far less than USPS rates.
Shop around, you don't have to buy the first thing that pops up in front of you......
AL
<< <i>The package had "(insured)" stamped on the back in small red letters. I don't think the package was
insured. I think the seller just stamped it on there. The package went from
California to Texas. This NGC coin was valued at less than $50. >>
Under $50 the Post Office stamps "insured" on the package, usually it is in a red circle but I'm not sure they all use the same stamp. If it is over $50 it goes t othe blue labeled trackable insurance. I was told that with the new increase, you will have to pay extra to be able to track it by the insurance number as of the increase date.
<< <i>
<< <i>All insured mail from USPS has a tracking id#. It comes with the insurance payment. >>
With the recent rate changes, I don't know about their current policy, but up until last week, packages insured by the USPS for less than $50 (using the square green paper receipt) did not get tracking numbers. >>
The package was mailed before the rate changes, so that makes sense.
<< <i>Under $50 the Post Office stamps "insured" on the package, usually it is in a red circle but I'm not sure they all use the same stamp. If it is over $50 it goes t othe blue labeled trackable insurance. I was told that with the new increase, you will have to pay extra to be able to track it by the insurance number as of the increase date. >>
That's correct for the time when his package was mailed, but is no longer correct since the 14th.
Russ, NCNE
I would file a dispute and leave positive feedback once the seller follows up with his promise.
OB
<< <i>Filing an item Not received under your dispute console does NOT affect the sellers feedback and in fact allows for feedback to be left after the dispute is resolved.
I would file a dispute and leave positive feedback once the seller follows up with his promise.
OB >>
The only problem I have with that solution is that I don't want to cause a new problem where there is none. I have no problem doing this if he doesn't give a refund or send a replacement. But, I would be wary of doing this before I have tried to resolve the problem by other means.
I understand but if you email him explaining that you will leave pos feedback when the matter is resolved, why would that cause a problem? Explain to him that it is a way to resolve the problem, not a complaint.
-OB
<< <i>Sure enough UPS delivery of a full roll of BU's were delivered but not at the door when the buyer came home that evening. Took me a few days over a month to get a check back from UPS and refund the buyer. >>
You got lucky. UPS does not insure money or collectible coins. They could have just told you "sorry out of luck" and possibly refunded what you paid for insurance. They were under no obligation to pay off for the missing roll of dollars.