POLL: Do you accept returns on slabbed coins you sell on eBay?
lsica
Posts: 1,747 ✭✭✭✭
Lets see what the percentages are....
Philately will get you nowhere....
0
Comments
I have only had one return to date and that was for a sale off of the BST forum!
-Ron
yes - I would expect it as a buyer and so I offer it as a seller - no one has ever abused the priveledge
“We are only their care-takers,” he posed, “if we take good care of them, then centuries from now they may still be here … ”
Todd - BHNC #242
Besides, the small amount of hassle and potential financial ramifications of having a coin returned to me pales in comparison to the higher prices I believe I can get by standing behind the coins you sell.
But I will say that if I think they are playing games with me. They might not be bidding on my auctions again.
If I had it my way, stupidity would be painful!
I treat everything on a case by case basis......someone may return something and tell me the reason why.....maybe the photo accidentally hid something that was important to them (hasn't happened to me but I am giving an example). In that case, I would take the return and move on. No problems.
If I got a return request and had either seen the coin on ebay immediately (flipping) or on the BST here immediately, I would guess the person was trying to buy low/sell high and have no risk by using a return policy. That would require evaluation by me and, at the least, would be me blocking them from ever bidding on my stuff again.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
I have never had a coin returned, though I'm nothing more than an occasional small volume seller.
60 years into this hobby and I'm still working on my Lincoln set!
<< <i>Yes, but I do admit I laugh when people say that they accept the returns but then block the winner. >>
It depends.
If someone has a history of abusing the return privilege -- either through a repeated pattern of returns or a particularly unreasonable demand leading to a return -- I'd block them. Not for one or two typical returns, but if someone was being unreasonable or returned things a few times when no one else did -- I'd see a trading partner I want no part of, and I'd block.
I'd agree that someone who blocks someone after one return (in the general case) is overreacting -- unless that one return came with threats and unreasonable demands. In that case, who needs the headache of dealing with them again?
"There can be no refunds or returns on third-party graded items.
(grading-company name) guarantees authenticity and grade of this item."
I have NO doubt that the policy costs me sales. I do close-outs, flips
and consignments. I do not want to run an approval service.
I use very adequate photos/scans. Items are properly described.
If a refund is requested, I grant it and pay postage both ways.
I then block the buyer, after we have exchanged positive FB.
I have bought MANY hundreds of items on EBAY, and never asked
for a refund. If I get junk (rarely happens), I toss it and move on.
Sophisticated buyers who use a credit-card through PayPal, KNOW
that a "no refunds policy" does not mean jack. That group constitutes
most of my buyers.
``https://ebay.us/m/KxolR5
Out of 245 transactions I have had one return, a newbie buyer who didn't like the toning on a Botanical Gardens C & C set. He returned the set, I refunded his money and he left me a positive feedback.
Wally
<< <i>I'd agree that someone who blocks someone after one return (in the general case) is overreacting >>
I usually don't block a bidder because they returned a coin, but in one case I did. It was a PCGS PR68DCAM Frankie that was covered in spots and haze. Not only was this clearly visible in the image, but I described the coin as a POS. The buyer bid it to way more than it was worth, anyway. Then he demanded a return.
Russ, NCNE
virtually ANY "no refund policy."
It is important to remember, that because there are
exponentially more buyers than sellers on EBAY, there
are exponentially more scamster-buyers than sellers.
Buyers have the luxury of picking and choosing. Sellers
do not. My no return policy is designed to let bad buyers
know that they should choose someone else to scam.
(As I previously stated, I know that I lose some good
buyers in the process. Such is life.)
As a buyer, I could not care less about a sellers stated
policy on returns; if they conflict with PayPal's/Credit Card
company's TOS, the buyer prevails in the SNAD dispute/claim.
As a seller, PayPal is the only payment method I accept.
I have 3,000+ EBAY transactions (mulitple accounts/stores)
in more than eight-years, in numerous collectible categories;
never NEGd anybody, never been NEGd (yet).
20%+ return customers. 10%+ converetd to off-EBAY customers.
I must be doing something right; or, at least, something that is
"market acceptable."
<< <i>A PayPal purchase funded with a credit-card obviates
virtually ANY "no refund policy." >>
So even though you know you know it's technically meaningless, you have a "no-return" policy for slabbed coins. I don't get it. An experienced scammer is going to know your policy is BS and ignore it if he wants to scr*w you. But the person who wants some peace of mind in a sale without having to go through some Paypal dispute process is going to walk away
<< <i>It is important to remember, that because there are
exponentially more buyers than sellers on EBAY, there
are exponentially more scamster-buyers than sellers. >>
This sounds to me like an faulty application of statistics. Sure, there are more buyers than sellers, but it's so much EASIER to be a scammer as a seller than a buyer. A person has to send YOU payment FIRST before you ship them something if you're a seller. And that buyer really doesn't know if what you're going to send them is cr*p until they receive it.
<< <i>My no return policy is designed to let bad buyers
know that they should choose someone else to scam.
(As I previously stated, I know that I lose some good
buyers in the process. Such is life.) >>
Like I said before, my guess is that you're chasing away a lot more potential good buyers than people looking to scam you. But if you can afford to chase away good customers, good for you.
And... to add one more point to the "I just don't get it" about all of this.... isn't taking a return on a slabbed coin easier than taking one on a raw coin (less change for the coin to be damaged or fingermarked or etc in either the buyers hands or the transit back and forth), and if the return rate on raw coins is extremely small, wouldn't it be even SMALLER on slabbed ones?
Ken