Has anyone been accused of not shipping an item on ebay?

mrearlygold · September 22, 2006 2:06PM

Got an email tonight from someone who bought a few walking liberty half dollars from us on ebay 3 weeks ago. He asked when is he going to get them. We sent those coins priority mail with delivery confirmation which upon checking just now, usps shows the package delivered . Obviously with this initial communication from this buyer I'm already expecting something not so positive about to happen.

We are scanning the receipts and delivery confirmations from the post office and emailing them to the seller. The items were insured from the post office and what I think I should do is confirm this with the post office somehow, refund the buyers money and file a claim with the usps.

What have you all done with these kinds of things and what do you reckon is going on? This would be the first package I EVER lost sending thru the post office. In decades of shipping.

notwilight · September 22, 2006 2:07PM

I'd say that if you have delivery confirmation the PO will not pay insurance. --Jerry

Bryan1315 · September 22, 2006 2:10PM

I have had a email like that and when I emailed him back telling him that they had been delivered and with the information they said they had clicked on the wrong link in their ebay and sent a email to the wrong person. I am not sure if thats exactly what happened or not but never heard anything else about it and I also got positive feedback from him so I considered the problem solved

mrearlygold · September 22, 2006 2:15PM

Good point on the insurance claim. So what do you do?

Fairlaneman · September 22, 2006 2:24PM

Yesterday a buyer said he only got one of two coins. I politely asked him to look again and guess what.....

About three years ago a buyer said the bubble wrap holder arrived with no coin in it. When the truth came out one of his employees played a trick on him and removed the coin from the holder and resealed it. The buyer apologized to me three or four times.

Ken

mrearlygold · September 22, 2006 2:51PM

The buyers "about me" looks pretty neat. They sell tomato plants/seeds?

Just the first time this has happened so......am probably using too strong a wording "accused". He's really just sent an email inquiry which I would have done a couple of weeks ago if I were the buyer as it was sold with priority mail.

itsnotjustme · September 22, 2006 3:32PM

I would first e-mail back that it was signed for, and the date, and offer to send the PO documents. The PO will not pay in my opinion if it is confirmed as delived.

cullenbryant · September 22, 2006 3:34PM

this has happened to me twice selling on ebay.
gut feelings go a long way in my book. both of mine i feel were scammers, but both
of them, when presented with delievery confirmation numbers relented.
Ironically, both did what bryan1315 mentioned, they said they had mistaken it for another shipment etc.. yeah...

beartracks42 · September 22, 2006 8:38PM

<< I'd say that if you have delivery confirmation the PO will not pay insurance. --Jerry >>

Unless the delivery was of the signed return variety, the delivery confirmation only assures that the package was delivered somewhere. This doe not necessarily mean that the buyer received it.

jimjenson · September 22, 2006 8:50PM

If it was insured by USPS, he'd have to sign for the delivery.

Stork · September 22, 2006 8:51PM

As a buyer I had a package show as delivered by tracking, so I assumed one of my kids had moved it somewhere. It got delivered by the mailman about 3 weeks later--all beat up on the outside and no explanation.

Cathy

quarterguy · September 22, 2006 9:20PM

If the insured value is less than $50, no signature is required.

Delivery confirmation means nothing other than it was delivered, to who and where is unknown.

sinin1 · September 22, 2006 9:27PM

I had a low feedback buyer of a $10 coin say they did not get it - told them I would send refund but add to their feedback they did not receive and were sent fefund

ypu just need to start insurance claim

ebaytrader · September 22, 2006 10:34PM

<< Has anyone been accused of not shipping an item on ebay? >>

Yes, often. Most often they are scammers. Delivery confirmation is evidence of delivery. Let the claimant prove otherwise. I usually answer them by providing the info available at USPS.com and asking them to check with family, neighbors, their letter carrier and then the USPS station manager. I've had a false insurance claim from a 'circle of trust' member of this forum that never replied when confronted.

I just received this FB on Yahoo:
1892-O MORGAN SILVER DOLLAR! VERY FINE! (Sep 14 19:48 2006 PDT) $16.00
Buyer gives Neutral Seller rating.
Comment:HAVE NOT RECIEVED MY COIN (Sep 22 08:13 2006 PDT) (most recent)

My reply:
Response:Sale ended 9/14. Rec'd your PERSONAL CHECK on 9/19. You leave FB on 9/22 about not getting the coin? Very impatient! (Sep 22 11:35 2006 PDT)

pharmer · September 23, 2006 12:19AM

I believe only signature confirmation, not delivery confirmation, proves the buyer received it.

Coinhog · September 23, 2006 12:21AM

It happened to me once. The buyer was adamant that they did not receive the coin. After I sent them the delivery confirmation information theymiraculously found it.

mrearlygold · September 23, 2006 12:25AM

I just received an email from the buyer stating that the item was never "processed" and he apologized for the experience.

Alls well that ends well .

Good idea to always have at least a delivery confirmation when shipping.

And again, I've been shipping coins for many years and have never lost one.

TwoSides2aCoin · September 23, 2006 12:56AM

Tom, I've had one bad experience.
I sold three US MINT medals and one token. All started at a penny and had low shipping.
The guy that won was from spain. He asked if I could discount the shipping on four items and ship them together. I replied that I would send them all together, but that he won the items for a penny and twelve cents, respectively. The total was under fifteen bucks. I sent the items out. About three months later or so, I get an email asking where these items are. I responded by sending him the address he told me to send them to. He said it was correct. A few weeks after that, I received the package back from Spain. ( No such address)
I contacted the buyer who said I sent it to the wrong place. I refunded his money (actually a couple dollars over because of his incoveniences). Then I sent the package back out to the CORRECT address he conveniently came up with. He received them the second time. He refused to re imburse me my money and kept the items. When I asked about reimbursement , I got the following feedback plus a few choice expletives telling me what a stupid #*%$& american crook I am :

HE SENT NOTHING & STOLE MY MONEY
Buyer algamar123( 169) Oct-20-05 13:15 8320197941
Reply by twosides2acoin: Items shipped three months ago. I do not steal or lie, why do you accuse me ? Oct-20-05 22:47
Rating Mutually Withdrawn: Buyer and seller mutually agreed to withdraw feedback for this item. Learn more. Oct-28-05 06:15

HE SENT NOTHING & STOLE MY MONEY
Buyer algamar123( 169) Oct-20-05 13:15 8320198254
Reply by twosides2acoin: The item cost 1 cent plus$3.25 shipping . Would refund money, if someone asked ! Oct-20-05 22:58
Rating Mutually Withdrawn: Buyer and seller mutually agreed to withdraw feedback for this item. Learn more. Oct-28-05 06:20

HE SENT NOTHING & STOLE MY MONEY
Buyer algamar123( 169) Oct-20-05 13:15 8320200189
Reply by twosides2acoin: Algamar, come on, do you really believe I would STEAL a whole penny from you ? Oct-20-05 23:01
Rating Mutually Withdrawn: Buyer and seller mutually agreed to withdraw feedback for this item. Learn more. Oct-28-05 06:20

HE SENT NOTHING & STOLE MY MONEY
Buyer algamar123( 169) Oct-20-05 13:15 8320197297
Reply by twosides2acoin: 4 items w/shipping to Spain: $13. Ebay &Pay Pal Fees:$3.45. Feedback : Priceless Oct-20-05 23:10
Rating Mutually Withdrawn: Buyer and seller mutually agreed to withdraw feedback for this item. Learn more. Oct-28-05 06:10

I guess the "PRICELESS" comment gave him a change of heart. His negative feedbacks were withdrawn. Now who stole who's money ?

It's always nice being on the right side !

Joe

BAJJERFAN · September 23, 2006 1:19AM

Yeah, I just got some stuff from Heritage sent priority with delivery confirmation only and no way for them to actually prove that I received it. GRRRRRRRRRRR!!!

BigE2 · September 23, 2006 3:04AM

A couple of times. Once a guy said he never recieved it and that there was no delivery confirmation when he was looking on eBay. After I suggested he look on the USPS website (which stated where and when delivered) He emailed back saying " oops! My bad ,it was right here on my desk"

The other time I sent a router (woodworking) to California when there was a big forest fire going on. It took Forever for it to get delivered. The buyer didn't want to hear my explanation and started procedure thru Ebay for non-delivery. Ebay and Paypal actually listened to my side and told the guy to wait a week before they'd take action.

twodrhrdtp · September 23, 2006 3:22AM

This happened to me so I went down to the post office. They ran the number an said it has been sitting at the buyers post office for a week and a half waiting for signiture and pick up

gyocomgd · September 23, 2006 3:44AM

I'm just paranoid enough to pay the $1.35 for signature confirmation. On the occasions I don't, I find myself worrying.
Hope this shakes out well for you. What a bummer.

mrearlygold · September 23, 2006 3:50AM

<< I'm just paranoid enough to pay the $1.35 for signature confirmation. On the occasions I don't, I find myself worrying.
Hope this shakes out well for you. What a bummer. >>

That's a good investment.

So far got a reply that said "sorry for the troubles, it wasn't processed before".

garsmith · September 23, 2006 4:02AM

Nopers,
But I have questioned a couple of people about if they had shipped to me.

tychojoe · September 23, 2006 4:21AM

Joe TwoSides,and eBayTrader: Priceless.

thx!

Tom -- glad it worked out. --John

Conder101 · September 24, 2006 12:58AM

<< If it was insured by USPS, he'd have to sign for the delivery. >>

If it is insured for under $50 no signature is required. Over $50 is always supposed to be signed for. Having said that I just brought in from my mailbox a package insured for $178 that has been sitting out in the mail box for two days while I have been out of town at a coin show that no one ever signed for. So insured for $178, no signature, no delivery confirmation, no way to show that it was ever delivered anywhere.

robertpr · September 24, 2006 1:10AM

<< 

<< If it was insured by USPS, he'd have to sign for the delivery. >>

If it is insured for under $50 no signature is required. Over $50 is always supposed to be signed for. Having said that I just brought in from my mailbox a package insured for $178 that has been sitting out in the mail box for two days while I have been out of town at a coin show that no one ever signed for. So insured for $178, no signature, no delivery confirmation, no way to show that it was ever delivered anywhere. >>

Did you run it for delivery confimation? All that says is that some shmuck working for the post office scans a barcode that says it was delivered, regardless of whether it was or not.

jayboxx · September 24, 2006 1:30AM

The post office tracks insured shipments internally, I would check with them to get a copy of the signature, then tell the buyer you have a signature for the item and the date it was recieved.

This happenened to me once, the buyer swore for a month he had never recieved it, and as soon as I scanned a copy of the signature and emailed it to him, the story suddenly changed that he "lost" it...

Cherwood · September 24, 2006 1:40AM

I bought a coin on Ebay that never arrived and she claimed she had mailed it. We went through Square Trade on Ebay and she FINALLY provided the receipt where she mailed it, so I assumed it was lost in the mail and forgot about. FOURTEEN months later I received the coin, and emailed her to let it know. It was indeed postmarked on the date she said she mailed it. I have no idea where it was all that time.

puritan9 · September 24, 2006 2:07AM

That as happened to me a few times. The last time the buyer waited a month to contact me. Never heard from her again when I sent the information from delivery confirmation that said it was delivered. I think she was hoping I threw away the confirmation number, and couldn't proove she received it. I have every post office receipt I have ever received. Most buyers are great, but you always get a few.

Planchet · September 24, 2006 2:31AM

Since I have no first hand experience I am not sure what it takes to collect if a package is lost.

Perhaps some of you that have experienced a lost shipment can give some tips on what you should do either in shipment or documentation so if a package is lost, the insurance claim will be processed with the leats amount of grief.

Planchet

Has anyone been accused of not shipping an item on ebay?

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