Submission Status Check

SportsModerator2 · June 29, 2006 9:51AM

We have changed the PCGS Submission Status page. This page now requires you to log in. If you are participating in the World Series of Coin Trading you will already be familiar with this log in screen. Once logged in, you should be able to see and click on the orders we have in house under this account. You will still only see that the order has been received, when the grades are available and when it shipped. If you do not know your log in information for your Collectors Club or PCGS Authorized Dealer Account, Please contact customer service during normal business hours for help.

Carol

Fletcher · June 29, 2006 9:53AM

Cool ... I like it ! It shows that my MS63 Tail Bar shipped out today

Russ · June 29, 2006 10:08AM

<< Once logged in, you should be able to see and click on the orders we have in house under this account. >>

Only under our own account, or can we still check other submission numbers that are not our own?

Russ, NCNE

Whizzard · June 29, 2006 10:10AM

Yay! Mine shipped out on Monday!

coinbuf · June 29, 2006 10:13AM

<<Only under our own account, or can we still check other submission numbers that are not our own?>>

I'm guessing that this was designed to stop this practice.

Chris

SportsModerator2 · June 29, 2006 10:31AM

<< 

<< Once logged in, you should be able to see and click on the orders we have in house under this account. >>

Only under our own account, or can we still check other submission numbers that are not our own?

Russ, NCNE >>

Only if you have that person's log in information which I advice you not to give out.

Carol

SportsModerator2 · June 29, 2006 10:34AM

<< <<Only under our own account, or can we still check other submission numbers that are not our own?>>

I'm guessing that this was designed to stop this practice.

Chris >>

It wasn't designed to stop this practice; it's not what we were thinking. It was designed more along the lines of a true "My Account" page and hopefully, not that this part is implemented; we will be able to add features going forward.

I know for me personally, I would like this area to eventually show you when your membership expires and allow you to renew there as well.
I'm sure that over time we can think of a few new fun things to add to it.

Carol

Russ · June 29, 2006 10:49AM

<< Only under our own account, or can we still check other submission numbers that are not our own?

Russ, NCNE >>

Only if you have that person's log in information which I advice you not to give out. >>

I just checked about a dozen of other people's submissions.

Russ, NCNE

SportsModerator2 · June 29, 2006 10:52AM

<< Gee, Carol, it sounds as if you just made a few (more) enemies in customer service.

By the way, what's the current turnarond time for getting help with this?

>>

I did say to call didn't I? It will be faster than e-mail.

Russ, I have no idea why you can see others so apparently you don't need their log in?
This is new to me as well.

Russ · June 29, 2006 11:01AM

<< Russ, I have no idea why you can see others so apparently you don't need their log in? >>

Nope. In fact, I just checked it on another system where I'm not even logged in.

Russ, NCNE

Connecticoin · June 29, 2006 11:07AM

Actually, I think a lot of us would be disappointed if we cannot check by submission number -- the "MadMarty" submission page would no longer be possible

Link

clackamas · June 29, 2006 11:19AM

<< 

<< Gee, Carol, it sounds as if you just made a few (more) enemies in customer service.

By the way, what's the current turnarond time for getting help with this?

>>

I did say to call didn't I? It will be faster than e-mail.

Russ, I have no idea why you can see others so apparently you don't need their log in?
This is new to me as well. >>

Carol, Check out www.holylands.com. Many of us post our submission numbers so that others can see them, alert us when they are done, etc. It is also very common for people to post the submission results to show other what coins they made. I would very much hate to see this go away. I do like the new format quite a bit but keeping the ability to see others submissions is important to many of us.

David_R · June 29, 2006 11:27AM

Hey All,

I think part of the problem is that folks who do NOT want to share their submissions with the rest of the world couldn't stop it from happening...

Anyway, the change was made not neccessarily to stop the public viewing of other folks' submissions, but instead to create more of the "My Account" type page where you login once and get access to everything including the POP report, Set Registry, WSOCT, etc. The goal is to get all of these integrated (plus other cool stuff that I'm not allowed to talk about yet).

We've got cool new web stuff coming in the pipe and the "My Account" is basically the foundation for at all...

Thanks!

David_R

ar18 · June 29, 2006 11:32AM

Has David Hall found my coins yet?? Otherwise I think locking submission numbers is higher on your priority list than my 10k worth of coins that just "vanished"

P.S. I love customer service, what temp agency do you use to find these wonderful people?? Just Curious.

Bochiman · June 29, 2006 11:41AM

<< Hey All,

I think part of the problem is that folks who do NOT want to share their submissions with the rest of the world couldn't stop it from happening...

Anyway, the change was made not neccessarily to stop the public viewing of other folks' submissions, but instead to create more of the "My Account" type page where you login once and get access to everything including the POP report, Set Registry, WSOCT, etc. The goal is to get all of these integrated (plus other cool stuff that I'm not allowed to talk about yet).

We've got cool new web stuff coming in the pipe and the "My Account" is basically the foundation for at all...

Thanks!

David_R >>

Ok....fine. However, how will one KNOW the submission # to check unless they gave it out?
Also, the submission number doesn't tell you WHO's it is, right? So, why care?

Sounds like some people want to hide things? Does PCGS think mystery and hidden info is good for the hobby?

Not to step on toes, but it sounds like this wasn't PMed well (program/project managed) unless it was to be secretive. I can understand having a "my account" type of total info, but if it becomes impossible to check on a submission number without that submitter's exact login info, that is pretty

(imho).

PCGS gets a lot of extra "play" by people combining submissions and many people being able to check to see their part (just did it with another member myself). You make it so it is restricted and there will be unhappy people.

Though, I am still curious as to who has complained about others being able to type in a submission NUMBER and see individual coin results. What ARE they trying to hide????

Bochiman · June 29, 2006 11:42AM

btw...in case no one can tell, I think THIS SUCKS!

MadMarty · June 29, 2006 11:47AM

You know David it's going to leave a big hole on my web page!!! Like everyone has said, only people who PM me their submission numbers get posted.

ar18 · June 29, 2006 11:48AM

btw...in case no one can tell, I think THIS SUCKS!

Better money can be spent else where to take care of the customers instead of some complainer, "oh no I made bad grades"

Join the club!

Russ · June 29, 2006 11:53AM

I guess we have some paranoid looneys. The submission number and results reveal nothing about who the submitter was.

Russ, NCNE

MadMarty · June 29, 2006 11:54AM

<< I guess we have some paranoid looneys. The submission number and results reveal nothing about who the submitter was.

Russ, NCNE >>

Maybe some high powered dealer just got a batch of AU58s back!

Dabigkahuna · June 29, 2006 12:05PM

What would be nice is a line in the new submission check that also shows the PCGS coin # in addition to the certification number.

jmho

WTCG · June 29, 2006 12:10PM

I like this new feature, although I can't tell if grades will continue to be posted before the order is physically shipped.

Connecticoin · June 29, 2006 12:11PM

<< Hey All,

I think part of the problem is that folks who do NOT want to share their submissions with the rest of the world couldn't stop it from happening...

Anyway, the change was made not neccessarily to stop the public viewing of other folks' submissions, but instead to create more of the "My Account" type page where you login once and get access to everything including the POP report, Set Registry, WSOCT, etc. The goal is to get all of these integrated (plus other cool stuff that I'm not allowed to talk about yet).

We've got cool new web stuff coming in the pipe and the "My Account" is basically the foundation for at all...

Thanks!

David_R >>

That stinks.

Nobody knows who submitted the numbers, and as Marty said, submission numbers are PMed to him voluntarily. A lot of us had fun with this, and it probably indirectly results in more submissions for PCGS.

Besides, submissions were already on the login page, so nothing changed anyway expect for ruining our fun.

librtyhead · June 29, 2006 12:14PM

ar18 · June 29, 2006 12:17PM

Maybe a sticky thread needs to be posted on the top and locked so we can PM Marty an have our fun? Real question is will I make 2000 post before banning??

JustaRookie · June 29, 2006 12:40PM

Edited to say what I didn't when I posted this

Well it just keeps getting worse and I truly want to keep the faith with PCGS but it's getting harder with every move they make without asking their customers what they would like. I don't like the change however can see the effort that is being made to try to improve things. I am just beside myself and God forbid it may lead to defection to the dark side, you know that other TPG that I won't mention....

MadMarty · June 29, 2006 12:49PM

That is one thing I really like about PCGS over NGC, you couldn't link a submission result from NGC. So we couldn't add them to the page. Looks like there will be a lot more I GOT GRADES posts.

BlindedByEgo · June 29, 2006 1:09PM

<< ...it's getting harder with every move they make without asking their customers what they would like. >>

Why bother asking? Everyone knows that PCGS is the Ebay of TPG companies!

DickyBetz · June 29, 2006 1:11PM

I think thats a stupid idea. That makes it a lot harder for those of us who have a friend submit for us. Some people dont submit enough coins to justify becoming a member. It seems like PCGS is trying cut out the little guy more and more.

nucklehead · June 29, 2006 1:59PM

Bochiman · June 29, 2006 2:59PM

Anyone with any pull care to talk to HRH about this? Or Ron Guth?
Someone who can make the decision???

Anyone with any pull NOT like this new change?

relayer · June 29, 2006 3:14PM

The PCGS email notifications come as soon as grades are posted lately, so any Russ you got grades notifications are no longer early warnings.

gamr0n · June 29, 2006 3:15PM

Isn't the obvious choice simply allowing each account holder to choose whether or not to make their submission open to public viewing?

Bochiman · June 29, 2006 3:41PM

<< Isn't the obvious choice simply allowing each account holder to choose whether or not to make their submission open to public viewing? >>

Yes....if they actually wanted to do it the right way....imho

Connecticoin · June 29, 2006 7:28PM

<< Isn't the obvious choice simply allowing each account holder to choose whether or not to make their submission open to public viewing? >>

Nobody knows who submitted the coins, so posted results are no more public than the cert info database.

ksteelheader · June 29, 2006 8:55PM

MadMarty · June 29, 2006 11:22PM

Hey David!!

SAVE THE SUPER SECRET SUBMISSION PAGE!!! IF you block it, poor Russ will have nothing to live for!!!

OffMetal · June 29, 2006 11:32PM

<< Hey David!!

SAVE THE SUPER SECRET SUBMISSION PAGE!!! IF you block it, poor Russ will have nothing to live for!!! >>

It's his homepage!!

David_R · June 30, 2006 12:35AM

Alrighty... Good news everyone!

I got word back and we're going to create the ability to "share" your submission results. What we're thinking is that next to each order in your account you'll have the ability to check "share this submission". We'll then have a page that shows all of the shared submissions.

This will take some time (don't expect it today) but we'll get it done for you.

Thanks!

David_R

Bochiman · June 30, 2006 1:06AM

<< Alrighty... Good news everyone!

I got word back and we're going to create the ability to "share" your submission results. What we're thinking is that next to each order in your account you'll have the ability to check "share this submission". We'll then have a page that shows all of the shared submissions.

This will take some time (don't expect it today) but we'll get it done for you.

Thanks!

David_R >>

Thanks for listening!

Russ · June 30, 2006 1:11AM

See? You people were all excited over nothing.

Russ, NCNE

BlindedByEgo · June 30, 2006 1:25AM

Never mind.

Move along, people... Nothing to see here.

Bochiman · June 30, 2006 2:11AM

Wait!!!

No one's mentioned the Gold Buffalo, from the US Mint, for Russ yet!

SportsModerator2 · June 30, 2006 2:25AM

<< This is totally ridiculous! No, they couldn't just keep it simple and customer friendly. Now, they want money so you can see your submissions?

Change it back to the old form! >>

Laura,

Could you explain why you stated this? I guess I'm not understanding why you think there is money involved in seeing the submissions.

Carol

notlogical · June 30, 2006 2:38AM

If you aren't a member you can't check coins you sent in.

I can't afford a membership (well, I would rather buys coins with the money

) and if I wanted to send a coin in for some reason I couldn't check on it. I bet next you will have to be a member to use the forums too.

I have a feeling that they are doing it so they get more club members.

SportsModerator2 · June 30, 2006 2:40AM

notlogical, technically you aren't allowed to post here because of your age but I look the other way for you and a few others because you are more behaved than the adult population here.

notlogical · June 30, 2006 2:42AM

<< notlogical, technically you aren't allowed to post here because of your age but I look the other way for you and a few others because you are more behaved than the adult population here. >>

Thank you

techeff · June 30, 2006 2:51AM

I just checked about a dozen of other people's submissions.

When I first saw this posted I knew this would be the case. No offense, but I knew the PCGS IT staff wouldn't be savvy enough to link login info to submission info...

David_R · June 30, 2006 2:54AM

<< If you aren't a member you can't check coins you sent in.

I can't afford a membership (well, I would rather buys coins with the money

) and if I wanted to send a coin in for some reason I couldn't check on it. I bet next you will have to be a member to use the forums too.

I have a feeling that they are doing it so they get more club members. >>

Please send me a PM - you definitely should have access. If you don't there is a problem that we need to fix. If you can submit, you should be able to view your submissions.

thanks!

David_R

Russ · June 30, 2006 3:01AM

<< because you are more behaved than the adult population here. >>

That's only the open forum.

Russ, NCNE

Russ · June 30, 2006 3:02AM

<< Please send me a PM - you definitely should have access. If you don't there is a problem that we need to fix. If you can submit, you should be able to view your submissions. >>

David,

I believe he's referring to a piggy back submission. His coins on somebody elses.

Russ, NCNE

Submission Status Check

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