Dealers: How closely do you stick to your return policy?

markglicker · May 22, 2005 2:07AM

Say you offer a seven day return privilege. Buyer wants to return coin after say, 10 days. Coin is PCGS or NGC slabbed, and buyer just doesn't like it. Lets assume that this is a new customer, that you have not done business with previously. Would you take it back for a full refund?

RYK · May 22, 2005 2:12AM

I am a collector, not a dealer, but I would take the coin back under those circumstances, and I would expect the coin to be taken back. It is the spirit of the return policy, not the precise terms.

coppercoins · May 22, 2005 2:34AM

I would say the policy is unrealistic. I offer 30 days when I sell.

Julian · May 22, 2005 2:42AM

I, as a member of the PNG, offer a 14 day return privelege to collectors. If asked, I can be a little fluid with that, as well.

RYK · May 22, 2005 3:18AM

Mark,

I note that your handle is "Great-Service" and you advertise "The Best Return Policy in the Business" in your listing. Quibbling over 3 days would be neither.

markglicker · May 22, 2005 3:26AM

note that your handle is "Great-Service" and you advertise "The Best Return Policy in the Business" in your listing. Quibbling over 3 days would be neither.

Ryk: I have taken a PCGS slabbed Morgan back after 6 months, for a full refund. I am extremely generous in my policy, as I also pay shipping both ways on returns. I am just asking what the other fellas do.

Fairlaneman · May 22, 2005 3:34AM

Heck you can always have two different Return Policys like a clown I know has. That way you can stick anyone with a POS if you want to.

Ken

BAJJERFAN · May 22, 2005 3:52AM

I don't know why anyone would need more than 5 days to decide if a coin is a keeper or not. I can usually tell in about 5 seconds if the coin is a keeper or not though I have kept one or two that I probly shudda returned. Unless the buyer runs into some unexpected hardship after a month or longer and you want to repurchase the coin thats another matter.

BowTieCoins · May 22, 2005 3:55AM

We have a policy that we try to conduct business with in all cases. That is to keep our customers happy. We have never refused to take a coin back.
We have stated a 10% return fee, yet have never charged it.
I learned a long time ago if iI keep my customers happy, I will get their future business. This always being more important than profit or loss on any one transaction.

Chris. Bow Tie Coins

RYK · May 22, 2005 7:03AM

I am extremely generous in my policy, as I also pay shipping both ways on returns.

Mark, knowing you as I do from here, that's what I would have expected.

Edited:

Legend has been very generous with her return policy. For those of you who do not know Laura, her bark is much, much worse than her bite.

K6AZ · May 22, 2005 7:16AM

<< <i>I don't know why anyone would need more than 5 days to decide if a coin is a keeper or not. I can usually tell in about 5 seconds if the coin is a keeper or not though I have kept one or two that I probly shudda returned. Unless the buyer runs into some unexpected hardship after a month or longer and you want to repurchase the coin thats another matter. >>

Tom, most experienced collectors know as soon as they pull the coin out of the package if it's a keeper or not. It's my position that most of these guys who want to return a coin after several weeks have shopped it around.

291fifth · May 22, 2005 7:19AM

If you can't make a decision within 3 days you shouldn't be collecting. Personally, I make a decision within 30 minutes...or less...often much less. Many of those who try and return coins after an extended period have probably tried to "flip" the coin unsuccessfully.

Dealers: How closely do you stick to your return policy?

Comments

Leave a Comment