Russ loves PCGS right now!!

MadMarty · January 27, 2005 7:42AM

ask him why!!!

Russ · January 27, 2005 7:47AM

I do love PCGS. They're the best in the business. Nobody compares. Fabulous service, always accurate grading and excellent turnaround times.

Russ, NCNE

ibzman350 · January 27, 2005 7:49AM

Why Russ ???

Herb

Tootawl · January 27, 2005 7:50AM

DennisH · January 27, 2005 7:51AM

I think Russ may be... um... confused

Bochiman · January 27, 2005 7:56AM

Just show us the "YOU SUCK" grades....

Russ · January 27, 2005 8:04AM

Here's the deal. I sent in an express submission by express mail. It was signed for yesterday afternoon at 1:38 PM PST, but is not yet entered in the system. So, I call. Their excuse? It wasn't marked "express submission", so it was just tossed in a pile. Gee, you'd think that express mail envelope might have given them a clue.

I'd also think that regardless of order level, it's not unreasonable to expect that submissions would be entered in to the system within 24 hours of receipt.

Russ, NCNE

Russ · January 27, 2005 8:05AM

PS: But, I do love PCGS. You guys are great!

Russ, NCNE

Bochiman · January 27, 2005 8:22AM

<< <i>Here's the deal. I sent in an express submission by express mail. It was signed for yesterday afternoon at 1:38 PM PST, but is not yet entered in the system. So, I call. Their excuse? It wasn't marked "express submission", so it was just tossed in a pile. Gee, you'd think that express mail envelope might have given them a clue.

I'd also think that regardless of order level, it's not unreasonable to expect that submissions would be entered in to the system within 24 hours of receipt.

Russ, NCNE >>

DennisH · January 27, 2005 8:26AM

I'd also think that regardless of order level, it's not unreasonable to expect that submissions would be entered in to the system within 24 hours of receipt.

I totally agree!

The last submission batch I got back wasn't entered into the system for a week... and I know when they received it because I dropped it off in person.

Trooper · January 27, 2005 10:59AM

I had one sit there for 2 weeks once. When i did call , they said they recieved it but I never marked the box to what level the submission was so when they got around to opening the box they would figure it out. That's where the unmarked boxes sit...in limbo land.... I asked when they would have opened it and he said when they got around to it...should be soon...few days later I called again. Told the person I left the box blank and they looked it up, found the box, and put it in the system that day........I guess it's who you talk to....
I'm also waiting for my question to be answered in the Q&A forum for over a year now so I really shouldn't have sweated the 2 weeks...

Tom

uofa1285 · January 27, 2005 11:10AM

A perfect example of an uncaring oligopoly...demand is inelastic regardless of the level of service.

Doug

fivecents · January 27, 2005 11:14AM

Russ..So kissing ass will help get your coins graded faster? I never thought about that techique.

Wolf359 · January 27, 2005 1:46PM

It wasn't marked "express submission", so it was just tossed in a pile.

I've managed to do that twice and gotten delayed. For some reason, it's just not easy for me to remember to label the envelope
after spending 30 to 60 minutes looking up and triple-checking coin numbers, carefully labeling flips, and filling out the submission form, calculating shipping, etc.
And that's for a moderate coin submission.

I equate it with writing that 22 digit account number on my check to the utility company to "help out" the staff. What are we paying these people for anyway?

ms70 · January 27, 2005 1:49PM

I sent in an express order once without marking the outside of the package. They did it fast. I didn't know we were supposed to do
that. But now that I no longer belong to the Collectors Club it really doesn't matter.

VamCollector · January 27, 2005 2:27PM

I just sent an express 2-day order to NGC. The post office delivered the coin on Wednesday and the coin is graded and shipping tomorrow (Friday). Thats EXPRESS!!!

Sandhawk · January 27, 2005 2:34PM

Just mark every submission EXPRESS - whether it is or not !!!

clackamas · January 27, 2005 6:38PM

FEDEX your orders, I have NEVER had a FedEx order not entered in the same day! Express mail, registerd mail, always had at least some issue with registerd mail or priority mail

BAJJERFAN · January 27, 2005 9:34PM

<<"I'd also think that regardless of order level, it's not unreasonable to expect that submissions would be entered in to the system within 24 hours of receipt.">>

If it was your business would you incur the cost to have someone enter the submission postehaste just so it can sit there for 60 days? You spend resources on bottlenecks and this is hardly a bottleneck. I agree a better response time is in order. Yeah and I see dumb chits who can't or don't think everywhere I go.

Barry · January 27, 2005 9:43PM

<< <i>FEDEX your orders, I have NEVER had a FedEx order not entered in the same day! Express mail, registerd mail, always had at least some issue with registerd mail or priority mail >>

Do you have outside insurance? Fedex doesn't insure coins.

BAJJERFAN · January 27, 2005 9:48PM

Send em an email saying submission number XXXYYYY is on the way; please enter it NOW!!

TUMUSS · January 27, 2005 11:04PM

<< <i>PS: But, I do love PCGS. You guys are great!

Russ, NCNE >>

<Witholding true feelings until AFTER the grading of these coins....I suspect

>

lava · January 27, 2005 11:10PM

The last time I marked the package express, the gal at the p.o. counter said "you can't mark it express if you are sending the coin registered." She proceeded to place stickers over the box to block out the "express service" designation I had put on each side of the box. Maybe PCGS needs to adopt a new term.

BAJJERFAN · January 28, 2005 1:13AM

LOL

JrGMan2004 · January 28, 2005 1:28AM

<< <i>The last time I marked the package express, the gal at the p.o. counter said "you can't mark it express if you are sending the coin registered." She proceeded to place stickers over the box to block out the "express service" designation I had put on each side of the box. Maybe PCGS needs to adopt a new term. >>

Yeah, this was what I was kinda thinking... not the best idea to write things like that on the box anyways... "Express Submission" "Regular Submission" or whatever... doesn't feel safe to me...

Russ loves PCGS right now!!

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