Anyone else finding Heritage slow in delivering?

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timrutnat
timrutnat Posts: 102 ✭✭
in U.S. Coin Forum
I won a Heritage auction over a month ago and have not received the coin. Heritage's response is, "Sorry for the late delivery, we've been very busy." I think this is an unacceptable response. Due to this I will not do business with them anymore. Has anyone else experienced this?

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  • BWRC
    BWRC Posts: 1,448 ✭✭✭
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    I have done a lot of deals with Heritage at auction and "buy it now" and have never experienced this kind of delay. I bought a coin 2 days ago with buy it now and yesterday they were already shipping the coin out to me because I have approval service with them. I hope they can get your situation rectified.
    Brian Wagner Rare Coins, Specializing in PCGS graded, Shield, Liberty and Buffalo Nickels varieties.
  • BAJJERFAN
    BAJJERFAN Posts: 31,659 ✭✭✭✭✭
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    Was this perhaps your first purchase; not that it shud matter tho. I usually get excellent service shippingwise.
    Welcome to the boards.
    theknowitalltroll;
  • KentuckyJ
    KentuckyJ Posts: 1,871 ✭✭✭
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    Yes. I won a lot in the Dallas sale and paid next day with a credit card. I'm still waiting to see the coin. They just sent an e mail saying they shipped out 12-29. I'm not upset but I think it's a sign of sloppy business practices on their part, or the company biting off more than it can effectively chew. No telling what will happen after the monster FUN auctions end.

    Happy New Year!

    KJ

  • tmot99
    tmot99 Posts: 5,238 ✭✭✭
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    Yes, I am waiting for a couple of coins from Heritage. I paid with money I have on credit with them from a consignment. I called them a couple of times to follow up. Part of my problem was paying from a consignment. But they did say that the shipping area was backed up. If this was your first experience with Heritage, don't take it as a norm. They are very good to deal with. If this becomes a norm, then consider going elsewhere.
  • pharmer
    pharmer Posts: 8,355 ✭
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    Won this almost a month ago, arrived yesterday, but it was worth the wait:




    image
    Quis custodiet ipsos custodes?

    Apropos of the coin posse/aka caca: "The longer he spoke of his honor, the tighter I held to my purse."

    image
  • Lakesammman
    Lakesammman Posts: 17,696 ✭✭✭✭✭
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    Not here. Coins and consignment checks arrive promptly.
    Gone but not forgotten: IGWT, Speedy, Bear, BigE, HokieFore, John Burns, Russ, TahoeDale, Dahlonega, Astrorat, Stewart Blay, Oldhoopster, Ricko, Big Moose, Cardinal, CoinsAreFun.
  • Wolf359
    Wolf359 Posts: 7,666 ✭✭✭
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    Yes, my December 13th win, paid that night, arrived after Christmas. I had to make a phone call to shake it loose....but they are short staffed for the Holidays.

    Has it really been a month? I find that hard to believe. Anyway, welcome to the boards.



    Multi-channel listings of coins and inventory management

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  • DorkGirl
    DorkGirl Posts: 9,994 ✭✭✭
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    First of all image

    I've only bought one coin from them. Paid for it and recieved it in less than 2 weeks.
    Becky
  • DennisH
    DennisH Posts: 14,041 ✭✭✭✭✭
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    Yes!

    Last internet only auction I won from them (I paid via internet that same evening) took amost two weeks to arrive -- about double the usual time.
    When in doubt, don't.
  • timrutnat
    timrutnat Posts: 102 ✭✭
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    Thanks for everyone's input. This was my first purchase and yes it has been over a month.
  • Shamika
    Shamika Posts: 18,785 ✭✭✭✭
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    A month?! Something seems fishy here. I've probably won close to 100 items from Heritage and have never had to wait more than 10 days after I paid.

    Buyer and seller of vintage coin boards!
  • Wolf359
    Wolf359 Posts: 7,666 ✭✭✭
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    This was my first purchase and yes it has been over a month.

    Call them. Tell them if it's not on overnight delivery the next business day, you're calling your bank and disputing the purchase.
    Multi-channel listings of coins and inventory management

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  • Colorfulcoins
    Colorfulcoins Posts: 3,376 ✭✭✭
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    YES.

    I won an item and paid 16 days ago. I called 3 days ago and they said "oops" and that it would go out Overnight.....its 3 days later and I still haven't received. This is the first time in 3 years I've had a delivery problem with Heritage. They're closed today and when i call on Monday, it BETTER have shipped or I'm going to rip someone a new one.
    Craig
    If I had it my way, stupidity would be painful!
  • Vet
    Vet Posts: 1,513
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    I have only bought one coin from them on a buy it now, payed with a personal check,that was 2 weeks ago. I have the coin now.

    Larry
    "Freedom of speech is a great thing.Just because you can say anything does not mean you should.
  • Buddyboy
    Buddyboy Posts: 126 ✭✭
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    Proud recipient of the coveted "YOU SUCK!" Award, 6/03/07, 2/03/08, and 10/27/08.
  • Buddyboy
    Buddyboy Posts: 126 ✭✭
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    I've won/purchased over 20 coins from Heritage in less than two years. I've never had an inappropriate wait; usually less than a week, but more often within three days and I don't live in Texas!
    Proud recipient of the coveted "YOU SUCK!" Award, 6/03/07, 2/03/08, and 10/27/08.
  • pmh1nic
    pmh1nic Posts: 3,503 ✭✭✭✭✭
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    They're busy shipping out catalogs. I got 20 pounds of catalogs in the mail this week.
    The longer I live the more convincing proofs I see of this truth, that God governs in the affairs of men. And if a sparrow cannot fall to the ground without His notice is it possible for an empire to rise without His aid? Benjamin Franklin
  • shylock
    shylock Posts: 4,288 ✭✭✭
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    Cut them a little slack due to the massive quantity of business they're doing right now. This must be the most chaotic December they've ever encountered and probably caught them a bit shorthanded. Like other posters they've always been very timely with me in the past.
    Paul <> altered surfaces <> CoinGallery.org
  • MrEureka
    MrEureka Posts: 24,777 ✭✭✭✭✭
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    "Sorry for the late delivery, we've been very busy." I think this is an unacceptable response. Due to this I will not do business with them anymore.

    Maybe an "unacceptable response" to you, but honest. Why is prompt delivery so important to you that you would not consider future purchases? From my perspective, if the coins aren't worth waiting for, they're not worth buying at all.
    Andy Lustig

    Doggedly collecting coins of the Central American Republic.

    Visit the Society of US Pattern Collectors at USPatterns.com.
  • BigE
    BigE Posts: 6,949 ✭✭✭
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    Tim, I was wondering if you bought it through E-Bay?------BigE
    I'm glad I am a Tree
  • beartracks42
    beartracks42 Posts: 2,834 ✭
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    I have bought several coins from Heritage, both in Internet only auctions and in show auctions. They always charge a fee that you would expect to receive good, fast delivery service. I have never received a coin from them in less than two weeks!!!!!!!!!!!! They charge the most and provide the least in service. I am evaluating my future buying from them. I also do not understand the delivery confirmation that they use that you can not track.image
    Gary
    image

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