PCGS Online Submission - Can Return Insurance Level Be Zero, Since I have Private Insurance?
winesteven
Posts: 5,572 ✭✭✭✭✭
On Tuesday, I’m sending in a submission for Reconsideration. I used the online submission tool, and was very impressed each step of the way. I easily entered each coin, and the tool easily allowed the options I wanted for each coin. I also easily entered to return it via FedEx Priority Overnight, charging that shipping to my FedEx account. However, in finalizing the submission process, it asked me to enter the amount of insurance for the return shipping, and insisted I enter a value no less than the total value I entered for my coins. Since I have private insurance, I need to enter zero, but the tool would not allow that.
Up until now, all of my hand filled subs indicated to PCGS there is no need for insurance, as I have private insurance. Can I accomplish that with the online submission tool, or must I continue using hand filled subs?
Thanks.
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
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pcgs_education
Posts: 86 mod
Hello @winesteven I apologize for the delay in response to your question, I was double checking with our team to make sure I gave you an accurate answer.
When using OSC, the "Insurance Limit" is asking for your private insurance limit, it is not asking how much insurance you want purchased through FedEx. The amount entered can not be less than the Declared Value because we need to know that your private insurance is enough to cover the value of the box before we can package your return order. If your private insurance limit is lower than the declared value of your order, you will need to increase your private insurance or use a different return shipping method.
Thank you for bringing this confusion to our attention so we know this feature should be made clearer in future updates.
Please let me know if you have any further questions,
Abby Zechman
PCGS Program Manager, Numismatic Education and Development1
Answers
Probably a phone call will be required. Maybe a internal liability issue, just a thought.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
Thanks, but I’d like to finish the sub forms, one way or the other, in the early morning. That’s why I’m hoping someone here that knows the answer will see this.
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
Steve, My understanding is you can not use your insurance for the return trip (except in a secondary mode if a loss were to happen). I believe that is because the shipper (PCGS) has determined that their liability does not end until you have the coins back in hand. That's not 100% for sure, because I haven't had PCGS tell me that, but that's what I understand from the conditions.
EDIT: Didn't think about the fact you were using shipping billed to your account. Not sure how that works. Disregard above.
“We are only their care-takers,” he posed, “if we take good care of them, then centuries from now they may still be here … ”
Todd - BHNC #242
Thanks, but I’ve never had a problem on my manual submissions (ever), when I indicate each time on the sub forms on the insurance line “None Needed- Private Insurance”. My last sub was just this past August.
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
does the submission cost change as you modify the insurance amounts?
While I did not experiment late yesterday with this, in my situation of having FedEx as the return carrier being charged to my FedEx account, I would think there is NO change at all by PCGS, but FedEx would absolutely charge varying extra amounts based on how much insurance FedEx was providing.
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
@pcgs_education
@pcgs_social
Please see the OP. Looks like there is another 'bug' in the online submission process that needs attention.
certainly. the experiment would be to see if pcgs is adding a insurance charge on the sub. put in 1000: get on sub cost. then put in 100,000 and see if it changes to a higher sub cost minus the tier level fees.