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Half of my inventory images have disappeared

HTWHTW Posts: 3 ✭
in PCGS Set Registry Forum

For at least a week now, whether I open my 352 slab inventory with the Set Registry app on my iPhone 16 or on the website on my desktop, laptop, and my wife’s laptop, when my inventory loads, almost half of my images, some are my own custom images for coins that do not have TrueViews and the others of course are TriuViews, each time same coins do not display images.
However if I click on the coin in my inventory the image loads in the next screen, but my images STILL do not appear in my main inventory.
I’ve given it a week but it is not resolved. I sent Set Registry an email and absolutely nothing happened. I was completely ignored.
This needs to be fixed. Is anyone else experiencing this or is it just me?

Comments

  • TheMayorTheMayor Posts: 239 ✭✭✭✭✭

    I am dealing with the same thing. I first noticed they were missing early last week, around the same time that you referenced. The majority of the coins in my sets have TrueViews, but only some are showing up. Even stranger, I may have the same coin in multiple sets and the image will show up in certain sets but not others.

    For example, the TrueView of my 1856 Braided Hair Large Cent MS65RB shows up in my Basic Type Set but not in my 7070.

    Basic Type Set:

    7070:

    The image of my 1858 Flying Eagle Cent, which also has a TrueView, is missing from both sets.

  • oldsmagnetoldsmagnet Posts: 215 ✭✭✭

    If they're breaking the images again, maybe that's a sign that they're finally getting ready to announce the digital album award candidates that none of us will be able to see to vote on...

  • HTWHTW Posts: 3 ✭

    I received an email from Set Registry dept. they never received my initial email about it, but no matter. They saw what I posted here and the nice person was forwarding the issue to the IT department.

    So according to them it’s being addressed. I don’t know if it will be a global fix that will correct the issue for all, or if they have to address each user individually, which could take some time.

    I’ll let you guys know when I have more information.

  • WAYNEASWAYNEAS Posts: 7,018 ✭✭✭✭✭

    @oldsmagnet said:
    If they're breaking the images again, maybe that's a sign that they're finally getting ready to announce the digital album award candidates that none of us will be able to see to vote on...

    Sad but true.
    Wayne

    Kennedys are my quest...

  • goldengolden Posts: 10,026 ✭✭✭✭✭

    I just noticed that several of my images have disappeared also.

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