Fair point. As I understand it, the legalese means that PCGS is under no legal obligation to do anything for the OP.
OK. However, given the unusual circumstances, perhaps they could consider doing something on a voluntary basis.
They could and they SHOULD...but it's extraordinarily difficult to get one cent out of them.
I submitted a coin on the first day of a show for show grading. They didn't grade it and instead brought it back and ran it as an express but still charged me for show grading. But when I called to complain I was told well it's still pretty quick and here's a $20 voucher for future grading fees. I was furious and raised a big stink and eventually got the $80 difference refunded. But it took multiple hours on the phone, multiple phone calls, multiple emails, and the only reason I ever got it resolved is because Heather here took ownership of the issue. So it's not impossible to get these fees refunded but it's definitely an uphill battle considering how hard I had to fight when I had incontrovertible proof that I requested for and paid for show grading and they accepted the coin and then gave me a lower level of service but still charged me for the higher service.
I'm confident OP is in the right but he only has a story. I wish OP luck🤞
At least in your case it's outright fraud to call it show grading and then offer express grading level of service.
Waiting to hear back from customer service. If I don't hear soon, I'll have something to say on this post to the tune of over
$ 1000 wasted due to wrong info provided to me at the ANA in Pittsburgh. I'm giving them a chance to make it right.
@Tom147 said:
Waiting to hear back from customer service. If I don't hear soon, I'll have something to say on this post to the tune of over
$ 1000 wasted due to wrong info provided to me at the ANA in Pittsburgh. I'm giving them a chance to make it right.
Had a conversation with someone who said they would be willing to check on my coin in the pipeline. Within 48 hours it was all of a sudden being imaged and had a grade. Trueview just came up.
Other coins were resubmitted Friday free of charge 😃 thanks PCGS for making it right.
Good to hear that PCGS made it right. I think that is a nice half, but seems to not have much luster. How accurate is the pic to the coin?
Had a conversation with someone who said they would be willing to check on my coin in the pipeline. Within 48 hours it was all of a sudden being imaged and had a grade. Trueview just came up.
Other coins were resubmitted Friday free of charge 😃 thanks PCGS for making it right.
Good to hear that PCGS made it right. I think that is a nice half, but seems to not have much luster. How accurate is the pic to the coin?
It’s only a 40.
There is luster which is confined to the stars and legend on the reverse. More than adequate for the grade and very pretty in hand.
I recently had some issues with one of my slabs with the chip not working and then coming back, scratched, etc. etc. it was frustrating but one of the guys at PCGS got it all sorted out for me. 👍
Comments
At least in your case it's outright fraud to call it show grading and then offer express grading level of service.
http://ProofCollection.Net
If this discussion was about any other type of business people would just go elsewhere wouldn't they?
i've been having trouble with cognition since about april. i'm sleep deprived and it shows
Exactly my point
Gone are the days of asking an employee and holding them accountable. Reference the published material. Simple.
Bump. See 1st post.
BHNC #248 … 130 and counting.
Waiting to hear back from customer service. If I don't hear soon, I'll have something to say on this post to the tune of over
$ 1000 wasted due to wrong info provided to me at the ANA in Pittsburgh. I'm giving them a chance to make it right.
@Pnies20 So glad that PCGS made things right. I had a feeling that they would. 😃
Sometimes, it’s better to be LUCKY than good. 🍀 🍺👍
My Full Walker Registry Set (1916-1947):
https://www.ngccoin.com/registry/competitive-sets/16292/
make a new thread.
I can do that.
Good to hear that PCGS made it right. I think that is a nice half, but seems to not have much luster. How accurate is the pic to the coin?
It’s only a 40.
There is luster which is confined to the stars and legend on the reverse. More than adequate for the grade and very pretty in hand.
BHNC #248 … 130 and counting.
Glad they made it right.
Good on you sir.
I’m glad they got it sorted out!
I recently had some issues with one of my slabs with the chip not working and then coming back, scratched, etc. etc. it was frustrating but one of the guys at PCGS got it all sorted out for me. 👍
My YouTube Channel