WAS Very Frustrated *Updated 1st post*

@lermish said:

@MetroD said:

@BStrauss3 said:
OP signed a submission form...

Fair point. As I understand it, the legalese means that PCGS is under no legal obligation to do anything for the OP.

OK. However, given the unusual circumstances, perhaps they could consider doing something on a voluntary basis.

They could and they SHOULD...but it's extraordinarily difficult to get one cent out of them.

I submitted a coin on the first day of a show for show grading. They didn't grade it and instead brought it back and ran it as an express but still charged me for show grading. But when I called to complain I was told well it's still pretty quick and here's a $20 voucher for future grading fees. I was furious and raised a big stink and eventually got the $80 difference refunded. But it took multiple hours on the phone, multiple phone calls, multiple emails, and the only reason I ever got it resolved is because Heather here took ownership of the issue. So it's not impossible to get these fees refunded but it's definitely an uphill battle considering how hard I had to fight when I had incontrovertible proof that I requested for and paid for show grading and they accepted the coin and then gave me a lower level of service but still charged me for the higher service.

I'm confident OP is in the right but he only has a story. I wish OP luck🤞

At least in your case it's outright fraud to call it show grading and then offer express grading level of service.

@Pnies20 So glad that PCGS made things right. I had a feeling that they would. 😃

I can do that.

Good on you sir.