Anyone having trouble with cert lookup this morning?

Aercus · March 16, 2021 7:56AM

Works fine on my phone but both my laptop and desktop are throwing an error message. I got a message from a customer this morning with the exact same issue. No cert # seems to work.

MsMorrisine · March 16, 2021 7:59AM

mystery location in CT - works fine

WAYNEAS · March 16, 2021 8:01AM

Just check one on my laptop and eventually it worked.
The "Cloud Fair" could be your issue as I had to wait for it to verify me.
If you still can't get it to work, clear your browser history.
Wayne

MetroD · March 16, 2021 8:07AM

Working in MI.

As @WAYNEAS indicated, I had to wait for the 'Cloudflare' check too, but got through it successfully.

Aercus · March 16, 2021 8:08AM

I cleared the issue by entering the cert directly into the url. Once I did that, everything was working normally again. Weird!

Thanks everyone for the replies.

TURBO · March 16, 2021 8:23AM

Not working at all. I keep getting this message "****Checking your browser before accessing pcgs.com.
This process is automatic. Your browser will redirect to your requested content shortly****."

TURBO · March 16, 2021 8:26AM

@Aercus said:
I cleared the issue by entering the cert directly into the url. Once I did that, everything was working normally again. Weird!

Thanks everyone for the replies.

How do you do this?

AuldFartte · March 16, 2021 9:32AM

It worked just fine for me a few minutes ago.

giorgio11 · March 16, 2021 10:07AM

Funny, I cannot look up anything using Mozilla Firefox 86.0.1 (my go-to default browser on my 2017 iMac) but have to use Safari instead. The pcgs.com/cert function worked fine on Firefox yesterday.

Kind regards,

George

giorgio11 · March 16, 2021 10:10AM

@TURBO said:

@Aercus said:
I cleared the issue by entering the cert directly into the url. Once I did that, everything was working normally again. Weird!

Thanks everyone for the replies.

How do you do this?

Interesting. This worked for me too on Firefox.

@TURBO rather than using the URL pcgs.com/cert and then entering the cert number, try the URL
pcgs.com/cert/NNNNNNNN where the N's are the cert number.

WAYNEAS · March 16, 2021 12:25PM

Now I can't access verification and had been using it all day. I tried to clear my laptop but still not working for
windows 10
app does work on cellphone though.
Wayne

nencoin · March 16, 2021 12:53PM

It's failing for me on multiple browsers and internet connections.

Aercus · March 16, 2021 1:10PM

@TURBO said:

@Aercus said:
I cleared the issue by entering the cert directly into the url. Once I did that, everything was working normally again. Weird!

Thanks everyone for the replies.

How do you do this?

Just what @giorgio11 said. You type in www.pcgs.com/cert/NNNNNNNN into your browser's address bar, where the N's are your cert #. I'm not sure why this works, but it does. Since then I've had no trouble. Feels like some sort of update broke a hook somewhere. If you are getting the cloudflare stuck error, usually clearing your PCGS.com cookies will clear it.

WAYNEAS · March 16, 2021 1:18PM

I called them moments ago about this issue.
They told me to take a screen shot of the "Cloudflare" page and email it to the set registry at collectors universe so that it will be seen and address quickly by the IT department.
The only problem is that I do not have an email address to do so.
Anybody else want to try or has the email address?
Wayne

MsMorrisine · March 16, 2021 1:25PM

Regular Cert Lookup Technique - Results after clicking button

MsMorrisine · March 16, 2021 1:27PM

Typing Cert # in Address Bar- I'm in CT

MsMorrisine · March 16, 2021 1:27PM

I successfully made it past the cloudflare browser check

WAYNEAS · March 16, 2021 1:33PM

Still hangs up for me
Wayne

WAYNEAS · March 16, 2021 1:37PM

@MsMorrisine said:

What are the underscores after the cert number and ?
Wayne

MsMorrisine · March 16, 2021 1:39PM

I believe those are generated after the cloudflare check and are not necessary for a cert lookup using the "address bar" technique

MsMorrisine · March 16, 2021 1:43PM

cert lookup (no cloudflare check this time) works fine now - I'm in CT

Aercus · March 16, 2021 1:46PM

@HeatherBoyd you may want to have the website folks take a look at this one. Seems to be affecting multiple people across browsers. The error we are getting is in @MsMorrisine 's screenshot above (first screen).

MsMorrisine · March 16, 2021 1:46PM

changed browsers and it does not work

WAYNEAS · March 16, 2021 1:49PM

Still barfs for me.
I type into the https: www.pcgs.com/cert/08010713?
It goes directly to CloudFlare and craps out.
I know that once you get pass the CloudFlare check, you can look up any cert for days at a time.
It just will not let me PASS
Wayne

WAYNEAS · March 16, 2021 1:59PM

@Aercus said:
@HeatherBoyd you may want to have the website folks take a look at this one. Seems to be affecting multiple people across browsers. The error we are getting is in @MsMorrisine 's screenshot above (first screen).

I did speak with PCGS and they told me to provide a screen shot of the issue. I unfortunately DONOT have an email address to attach it to. I want an email address that will go directly to PCGS Set Registry and not the IT department per the instructions of the CSR I spoke to. IT will leave it in vast expanse of outer space.
Any help would be greatly appreciated.
Wayne

MsMorrisine · March 16, 2021 2:00PM

SetRegistry@Collectors.com

Aercus · March 16, 2021 2:15PM

@WAYNEAS said:
Still barfs for me.
I type into the https: www.pcgs.com/cert/08010713?
It goes directly to CloudFlare and craps out.
I know that once you get pass the CloudFlare check, you can look up any cert for days at a time.
It just will not let me PASS
Wayne

You are getting a different issue than we are. Let's keep this thread for the issue posted above.

For your issue, I know a few solutions. PM me if you would like assistance 🙂

WAYNEAS · March 16, 2021 2:18PM

@MsMorrisine said:
SetRegistry@Collectors.com

THANK YOU!
Message sent with screen shot.
Wayne

oih82w8 · March 16, 2021 2:31PM

It worked fine on my latest purchase piece.

HeatherBoyd · March 16, 2021 4:19PM

Hello Everyone,

Thank you for bringing this issue to our attention. We are looking into it and should have a resolution shortly.

Best,

Heather

HeatherBoyd · March 16, 2021 4:41PM

We have now issued a fix. Please let us know if the issue persists.

Have a great night everyone!

Aercus · March 16, 2021 5:25PM

@HeatherBoyd said:
We have now issued a fix. Please let us know if the issue persists.

Have a great night everyone!

It's working ok for me now. Thank you! 👍

WAYNEAS · March 16, 2021 5:40PM

@Aercus said:

@WAYNEAS said:
Still barfs for me.
I type into the https: www.pcgs.com/cert/08010713?
It goes directly to CloudFlare and craps out.
I know that once you get pass the CloudFlare check, you can look up any cert for days at a time.
It just will not let me PASS
Wayne

You are getting a different issue than we are. Let's keep this thread for the issue posted above.

For your issue, I know a few solutions. PM me if you would like assistance 🙂

No I am not. Problem: You cannot verify a cert. Follow your own thread posts in their entirety. CloudFare is the cause of the problem. Read the posts and you will see that by me sending the problem to PCGS that they resolved it. If you are only looking for a yes or no answer, so be it. CloudFare is the root cause of the issue. My responses were to @MsMorrisine.
Pm me and I will explain it to you, Have a nice day.
Wayne

Aercus · March 16, 2021 6:03PM

@WAYNEAS said:

@Aercus said:

@WAYNEAS said:
Still barfs for me.
I type into the https: www.pcgs.com/cert/08010713?
It goes directly to CloudFlare and craps out.
I know that once you get pass the CloudFlare check, you can look up any cert for days at a time.
It just will not let me PASS
Wayne

You are getting a different issue than we are. Let's keep this thread for the issue posted above.

For your issue, I know a few solutions. PM me if you would like assistance 🙂

No I am not. Problem: You cannot verify a cert. Follow your own thread posts in their entirety. CloudFare is the cause of the of the problem. Read the posts and you will see that by me sending the problem to PCGS that they resolved it. If you are only looking for a yes or no answer, so be it. CloudFare is the root cause of the issue. My responses were to @MsMorrisine.
Pm me and I will explain it to you, Have a nice day.
Wayne

>
There was no 'hang' in my case. If you were having the same issue, then it was a case of imprecise wording that caused me to think you had a separate issue. Hanging on cloudflare verification is a very common issue with some simple fixes and was not what was happening to me. In any case, I am glad it is resolved and we can keep using this wonderful resource 🙂

WAYNEAS · March 16, 2021 6:24PM

@Aercus said:

@WAYNEAS said:

@Aercus said:

@WAYNEAS said:
Still barfs for me.
I type into the https: www.pcgs.com/cert/08010713?
It goes directly to CloudFlare and craps out.
I know that once you get pass the CloudFlare check, you can look up any cert for days at a time.
It just will not let me PASS
Wayne

You are getting a different issue than we are. Let's keep this thread for the issue posted above.

For your issue, I know a few solutions. PM me if you would like assistance 🙂

No I am not. Problem: You cannot verify a cert. Follow your own thread posts in their entirety. CloudFare is the cause of the of the problem. Read the posts and you will see that by me sending the problem to PCGS that they resolved it. If you are only looking for a yes or no answer, so be it. CloudFare is the root cause of the issue. My responses were to @MsMorrisine.
Pm me and I will explain it to you, Have a nice day.
Wayne

>
There was no 'hang' in my case. If you were having the same issue, then it was a case of imprecise wording that caused me to think you had a separate issue. Hanging on cloudflare verification is a very common issue with some simple fixes and was not what was happening to me. In any case, I am glad it is resolved and we can keep using this wonderful resource 🙂

No, to your response. Your issue came up with an error message, or was slow to get the verification right? I.e. the post descriptor: Anyone having trouble with cert lookup this morning?
When you stated to me: "You are getting a different issue than we are. Let's keep this thread for the issue posted above."
that you open up your self to criticism. No malice meant on my part. When you state negativity expect negativity in return.
A simple sorry, misunderstood or don't understand your post would suffice or just plain ignore what was said.
Wayne

WAYNEAS · March 17, 2021 6:58AM

Received a nice email from the set registry on the fixing of the CloudFlare issue.
They also provided some information that could possibly be causing some of the issues that we are experiencing.
>
From: Set Registry
Sent: Tuesday, March 16, 2021 8:35 PM
To: Wayne
Subject: RE: CloudFlare issues

Hello Wayne,

Thank you for contacting PCGS Set Registry and for the screenshot

By chance are you using a bookmarked URL maybe you pinned the PCGS and/or PCGS Set Registry browser shortcut to your home screen? If so, may I recommend opening a whole new browser/tab as there have been security updates to the site (as you can tell)

Please let me know the results or we can continue to troubleshoot

I look forward to hearing from you 😊

Best Regards

My reply:

Problem is fixed and thanks.
Yes I do use a shortcut to access the Pcgs Home page and then the coin verification listed on this page. I will delete it and resave a new one.

A happy customer
Wayne

Anyone having trouble with cert lookup this morning?

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Regular Cert Lookup Technique - Results after clicking button

Typing Cert # in Address Bar- I'm in CT

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