@PCGSDev said:
Hi, thank you all for reporting this. We are currently looking into possible causes for this. We could use some additional information from you all to help track down what the cause might be and when it might have started:
1) What day did you first notice this occurring? (If you can recall)
2) What device make/model are you using? (Android or iOS and device model)
3) Are you always seeing the same behavior on the website as the app? i.e. if you scan with the app it says invalid, if you scan without the app it says invalid on the website (I have seen screenshots from both in this thread)
4) Do coins/banknotes that are returning invalid errors ALWAYS return that or do they sometimes return valid?
5) Are all the coins from an entire order having this issue or is random?
I may follow up with more questions as they arise.
1) What day did you first notice this occurring? (If you can recall)
This week, after seeing this thread I decided to check my recent order.
2) What device make/model are you using? (Android or iOS and device model)
SGS9, Android 10
3) Are you always seeing the same behavior on the website as the app? i.e. if you scan with the app it says invalid, if you scan without the app it says invalid on the website (I have seen screenshots from both in this thread)
I can scan the barcode and it pulls up the cert page. At the top is says "This coin features NFC..." in a blue box. If I scan the NFC chip the same cert page pulls up but with a red box at the top saying "Notice: Invalid NFC technology detected." 4) Do coins/banknotes that are returning invalid errors ALWAYS return that or do they sometimes return valid?
So far they are consistent. 5) Are all the coins from an entire order having this issue or is random?
One order was all invalid(6 coins), another order was 6 invalid/3 valid, not sequential.
Orders 214522 and 213488
@PCGSDev said:
Hi, thank you all for reporting this. We are currently looking into possible causes for this. We could use some additional information from you all to help track down what the cause might be and when it might have started:
1) What day did you first notice this occurring? (If you can recall)
Day I got my first order back (only coin with nfc I own) 12/15/2020
2) What device make/model are you using? (Android or iOS and device model)
iPhone 11 Pro Max iOS 14.3
3) Are you always seeing the same behavior on the website as the app? i.e. if you scan with the app it says invalid, if you scan without the app it says invalid on the website (I have seen screenshots from both in this thread)
I’m seeing the same message for the coins that don’t work on both app and website.
4) Do coins/banknotes that are returning invalid errors ALWAYS return that or do they sometimes return valid?
Always invalid
5) Are all the coins from an entire order having this issue or is random?
On one order 1 out of 2 coins have the issue. Other order 1 of 1 coins has the issue.
If you need anymore details let me know.
Thanks.
I may follow up with more questions as they arise.
Can you both try to scan your holders that had the issue again? We reached out to HID and they found an issue on their end that should be resolved so these scans should now work. Please let me know if that is the case or if you still are experiencing issues.
Can you both try to scan your holders that had the issue again? We reached out to HID and they found an issue on their end that should be resolved so these scans should now work. Please let me know if that is the case or if you still are experiencing issues.
Can you both try to scan your holders that had the issue again? We reached out to HID and they found an issue on their end that should be resolved so these scans should now work. Please let me know if that is the case or if you still are experiencing issues.
Comments
1) What day did you first notice this occurring? (If you can recall)
This week, after seeing this thread I decided to check my recent order.
2) What device make/model are you using? (Android or iOS and device model)
SGS9, Android 10
3) Are you always seeing the same behavior on the website as the app? i.e. if you scan with the app it says invalid, if you scan without the app it says invalid on the website (I have seen screenshots from both in this thread)
I can scan the barcode and it pulls up the cert page. At the top is says "This coin features NFC..." in a blue box. If I scan the NFC chip the same cert page pulls up but with a red box at the top saying "Notice: Invalid NFC technology detected."
4) Do coins/banknotes that are returning invalid errors ALWAYS return that or do they sometimes return valid?
So far they are consistent.
5) Are all the coins from an entire order having this issue or is random?
One order was all invalid(6 coins), another order was 6 invalid/3 valid, not sequential.
Orders 214522 and 213488
NFC tools data for above cert:
Collector, occasional seller
Day I got my first order back (only coin with nfc I own) 12/15/2020
iPhone 11 Pro Max iOS 14.3
I’m seeing the same message for the coins that don’t work on both app and website.
Always invalid
On one order 1 out of 2 coins have the issue. Other order 1 of 1 coins has the issue.
If you need anymore details let me know.
Thanks.
@PCGSDev heres a link the one that doesn’t work generated.
@ChrisH821 @Dollar2007
Can you both try to scan your holders that had the issue again? We reached out to HID and they found an issue on their end that should be resolved so these scans should now work. Please let me know if that is the case or if you still are experiencing issues.
Software Engineer, PCGS
app@pcgs.com
It works now! Thanks.
Mine now works also. Thanks!
Whew! I thought this was going to be a SNAFU. Gotta love software glitches (sarcasm).
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore...
All good now! Great work, thanks!!
Collector, occasional seller