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The buyer started a return
TwoSides2aCoin
Posts: 44,571 ✭✭✭✭✭
TwoSides2aCoin
Posts: 44,571 ✭✭✭✭✭
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What was it?
Great transactions with oih82w8, JasonGaming, Moose1913.
Yes, if your listing offered a return privilege.
Also "yes" if it did not since the buyer can claim "misrepresentation". However, if your pictures and descriptions were excellent, it would certainly be more annoying. Generally a buyer who doesn't contact me before starting a return (or canceling a purchase) gets blocked automatically.
If you had a return privlege then yes l wiould give him back his money
I give away money. I collect money.
I don’t love money . I do love the Lord God.
Accept the return. Refund the money. If the return was not warranted block the buyer. Move on.
who is it? so we can all block him
If you offer returns then, yes, that works.
Sad isn’t it.
You would want the right to return a coin that you didn't like, wouldn't you?
Reluctantly I agree with you. Even when the terms are full money back 30 days shipping both ways, all that shtick, it is too costly to do online business with tire kickers, especially with the non refundable Paypal hit.
So what do you do if I say not for me? Will y’all block me please.
Btw, I don’t buy or sell on eBay. Haven’t returned a coin to a dealer in years. Can’t even recall. Feel free to block me though. Heh
I generally respect anonymity, but I might avoid the OP if I knew.
Returns are a part of retail. Returns are a part of eBay.
I don't think it's fair on auctions , starting at $.99 ...especially with the volatility , as. such, in the market. 30 days return privileges are mandated to maintain a certain level and performance standards.
It's all good. It's gold.
``https://ebay.us/m/KxolR5
Why would this be sad? Once you offer returns, the reason shouldn't really matter as the coin is on approval. If you don't want returns, don't offer them?
I worked in retail early on and we would take almost anything back, even like 5 years later, but those people might get blocked afterwards
Not true. eBay's policy on returns:
You can choose to offer one of the following return policies:
No returns
30-day buyer-paid returns
30-day free returns
60-day buyer-paid returns
60-day free returns
https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests/setting-return-policy?id=4368&st=3&pos=1&query=Setting up your return policy&intent=return policy&lucenceai=lucenceai
edited to add... Probably should note that the above options are not necessarily enforced when the buyer lies about the reason for wanting to return an item. In that case, the seller is pretty much stuck accepting the item back.
Interesting. I hope it's worthwhile.
Had you listed it under bullion there are no returns and you get to keep your level of performance.
From a straight buyer perspective I buy both graded and raw sometimes dropping a good bit of coin to buy a coin I think has potential. If I see no returns my first instinct is the seller does not back their product. Now if the seller says point blank, hey I think this was cleaned or dipped sometime in the past and I buy it that is on me when it comes back body bagged or details. However if they list it as BU and I see it under magnification and it looks funny. It is going back
100% positive transactions with SurfinxHI, bigole, 1madman, collectorcoins, proofmorgan, Luke Marshall, silver pop, golden egg, point five zero,coin22lover, alohagary, blaircountycoin,joebb21
This, Unless I make a mistake I block on the 1st return now. I just shipped a coin out if it is returned I lost all my profit in the coin.
Edit to add, I've had 2 since Paypal started keeping the fees. Both were accurately pictured PCGS Graded coins.
i return stuff non stop to amazon if i try it and it does not work or work as i hoped. I know none of us are amazon, but I offer free returns on all my stuff to maintain my top rated seller status; I am sad if it ever happens, but keep going. I am a small ebay seller though
[Ebay Store - Come Visit]
Roosevelt Registry
transactions with cucamongacoin, FHC, mtinis, bigjpst, Rob41281, toyz4geo, erwindoc, add your name here!!!
Respect the buyers wishes and refund his money after you have received the item back.
Good to know!
Unfortunately, there are buyers who view eBay as an upgrade/cherrypick lottery who have no problem sticking the seller with the cost of losing tickets. Of course, they're more than willing to hang onto the winning ones.
Way to easy for buyers to hit the return button. Seller gets soaked with double shipping and a 3% paypal ding.
Answer is a 10% restock charge. Not sure how Ebay handles that now.
Is there any way to identify these buyers with a pattern of returns through negative feedback?
Sellers can't leave negative feedback for buyers.
When did this happen? Has it always been this way?
A long time ago.
edited to add... looks like it was about 12 years ago.
Long long time ago. probably ten years.
Must be. It's been longer than that since I had anything for sale.
There is always the possibility of a return regardless of category and regardless of whether the seller "accepts" returns. "Item Not as Described" claims fill the void.
To get 10% off (used to be 20%) of seller FVF a Top Rated Seller has to offer seller paid return postage and a return option for at least 30 days, but only on those items he wishes to get the final fee reduced by the extra 10%. He also has to provide documented quick shipment. Because ebay recognizes the volatility of PMs, If listed in the bullion category this requirement does not apply to Top Rated Sellers, who will still get the 10% FVF reduction, as long as they carry the "Top Rated Seller" status. There are a number of categories that still offer the 10% FVF discount without the seller being required to offer a 30 day return.
A good seller who meets the requirements will automatically become a Top Rated Seller. He/she chooses which listings will qualify for the 10% fee reduction by choosing a 30 day, seller funded return. Top Rated Seller status is outlined by ebay here.
The problem with returns, even when there is no seller fault, is that they count against Top Rated Seller status, the Top Rated seller is required to pay the return postage if he chose that option at time of listing (to get the 10% FVF discount), and, as with all ebay returns, the seller does not get his paypal fee refunded. So yes, returns are frowned up by even the best of sellers.
To the OP, send me the ebay user ID so I can block. There are too many buyers on ebay without the itch to return. I'm not calling him a bad buyer, just one I'd rather not take a chance with. Like every seller, every buyer is a potential risk. We don't get to choose our buyers but we can eliminate doing business with some of them.
No Way Out: Stimulus and Money Printing Are the Only Path Left
Didn't know that top rated sellers still got the 10% on bullion with no returns.
Learned something here today.
quite a few categories are eligible, check the link.
No Way Out: Stimulus and Money Printing Are the Only Path Left
If you want to sell on eBay, you have to play their game ... about 10 years ago, they decided they wanted to compete with amazon and changed many rules to be on par. It is frustrating at times, when it seems some buyers use auctions/BINs as an approval service and seller gets stuck for some time/shipping supplies/PAYPAL fees.
I am thinking of putting in a claim on the eBay guaranteed delivery. A coin was guaranteed yesterday and still not here
It was FREE shipping, but as far as I can tell, eBay will give me a $5 voucher.
Appears they guarantee delivery by a certain date on select listings based on method of shipping and shipping time chosen by the seller. Guarantee is completely out of seller's hands and completely funded by ebay. Go for it.
Shipments that go registered priority must be killing them. There is no selection for "registered" in their drop down menu during the listing process. Any seller who ships slow moving registered and chooses fast moving "priority" as their method of shipping is putting the hurts on ebay.
No Way Out: Stimulus and Money Printing Are the Only Path Left
Yeah, One of those I am certain was a dealer that tried to sell it to a customer or made the rounds at a few shows. It was over 3 weeks after he left me positive feedback stating "Nice Coin"
That is one of the few generic response options that eBay gives the buyer. The only other option is really not relevant to coins and is something along the lines of not as expected or described or something to that effect. The latter comes with forced seller reimbursed return postage. Yours won't. Be glad. Accept the return and move on. I know that's no consolation, but it's the best thing that could have happened at this point.
If I understand it, if the buyer returns for a reason other than SNAD, they pay the return postage and don't get the original shipping refunded (?) unless it was "free shipping".
Not necessarily. If the seller offers free returns, return postage is on the seller.
Sure it is a good reason. If you offered.returns, that is the risk you run. And believe me, it is better to return the money than getting negative feedback as people read those. Check on many dealers website and they always say, "no questions asked returns". It is only fair, a photography is not the same as on hand.
And I have never returned a coin BTW. But is part of buying long distance.
and to maintain top rated seller status one has to offer "free" returns (seller pays return postage). Good news is that if its an expensive coins ebay still sends the buyer a "cheap postage" return label that the seller ends up paying for. I guess if the expensive item got lost during return, ebay would eat the loss. My expensive coins cost me $22+ to send registered, but only a couple of bucks on ebay provided return labels.
No Way Out: Stimulus and Money Printing Are the Only Path Left
I do block buyers unless either it is an error by me or it is a return customer or the buyer pays round-trip shipping. [Yes, I'll eat the PayPal fees in that latter case.]
It's a numbers game, when you deal with the public. Every now and then you're going to come across a total jerk that won't listen to reason. Return his money and move along, not worth the headache.
Wisdom has been chasing you but, you've always been faster
Meant to say Paypal keeping the fees, not ebay.
Yes, that makes sense.
But if a seller offers free returns then I don't know why they'd be upset if a buyer took advantage of that opportunity.
If a seller offers free returns in order to get reduced fees from ebay, then they have benefitted from that side of the equation along the way.
Here's a slightly different story. Just got an "item not received" for a small token ($1.59) from December 22nd. I just refunded it because it's $1.59, but I also blocked the guy. Why? Because in his claim, he admits to having a faulty memory (as well as arthritis) and can't recall if he already contacted me.
So, effectively, I blocked the guy for having age-related memory problems. Seems mean, but it's all just self-defense.
AGEIST!
I did a similar thing once. Low value item with free shipping, non-receipt, after refund.
As soon as I refunded/blocked, the guy tried to buy the same item from me again. I told him no hard feelings, but either his post office was unreliable or his household was, and I couldn't keep losing money on him. I even sent him an example of the item for free (the auction had been for 2 of the same).
With gold at $1550 plus not sure you would want to sell bullion related coins on ebay with the 10% plus shipping. I hope you don't lose the 3% paypal fee. It's easier to sell stuff like that to Apmex. Returns are inevitable, but in this case hard to fathom with a PR69 gold coin certified. I heard they are changing the reverse design next year.
I’ve only started one return for a damaged item from a seller who come to find out resells return items from stores. If I bought a coin and in hand it looked bad but the photos told a different story I would contact the seller before starting a return see if something can be worked out.
As a seller I sent someone the wrong coin and they started a return what a mess if they had just contacted me it would have been way easier to just swap the coins totally my fault but with return you are automatically locked into a refund situation
https://www.pcgs.com/setregistry/quarters/washington-quarters-major-sets/washington-quarters-date-set-circulation-strikes-1932-present/publishedset/209923
https://www.pcgs.com/setregistry/quarters/washington-quarters-major-sets/washington-quarters-date-set-circulation-strikes-1932-present/album/209923
Returns are a reality of life on eBay. Having to deal with a return has been infrequent w me but happens. Just deal with it.
I once had an envelope with a return inside from an attorneys office with my package inside opened and marked “returns.” No email from the buyer no nothing. I promptly refunded and blocked him. Was the guy a picky buyer or was this some estate being handled? Don’t know. Obviously there were a lot of items being returned. Was he a crackout artist fishing?