PCGS Check In Times

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coiner
coiner Posts: 991 ✭✭✭✭✭
in U.S. Coin Forum

I’ve noticed an abnormally long time to check in packages for grading after they have been delivered at PCGS
What is going on?
When paying for a speedier service level—you have to lose time sitting in an unopened package with our hosts.....

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  • coiner
    coiner Posts: 991 ✭✭✭✭✭
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    We are talking about 1-2 days—one of my last submissions was about a week or more

  • Gluggo
    Gluggo Posts: 3,566 ✭✭✭✭✭
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    I LOVE MY PCGS! :|

  • ms70
    ms70 Posts: 13,958 ✭✭✭✭✭
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    4 days on my most recent.

  • Hemispherical
    Hemispherical Posts: 9,370 ✭✭✭✭✭
    edited December 5, 2019 5:19AM
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    @coiner said:
    I’ve noticed an abnormally long time to check in packages for grading after they have been delivered at PCGS
    What is going on?
    When paying for a speedier service level—you have to lose time sitting in an unopened package with our hosts.....

    After receipt (picked up from PO) it’s about 2-3 days when I see status the status of my submissions, regular and modern.

    Make sure to write the highest submission level on the outside of the package (if you have multiple submissions in the package.) I usually write it below my return address.

    If in doubt call CS.

  • PQueue
    PQueue Posts: 901 ✭✭✭
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    17 1/2 years awaiting this post. :D

  • WaterSport
    WaterSport Posts: 7,064 ✭✭✭✭✭
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    Don't forget we have had a holiday recently...

    WS

    Proud recipient of the coveted PCGS Forum "You Suck" Award Thursday July 19, 2007 11:33 PM and December 30th, 2011 at 8:50 PM.
  • Smittys
    Smittys Posts: 9,877 ✭✭✭✭✭
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    4 days on last express, 4th day today on next express. Called they said between 3-5 days and asked if I wrote service on package. I said yes I always do it BIG black marker letters. o:)

    https://www.ebay.com/str/christyscoins
  • USMC_6115
    USMC_6115 Posts: 3,102 ✭✭✭✭✭
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    Yup, same here. USPS Tracking says package was picked up on 11/30. PCGS shows "Find my Package" on 12/2...

    Now the waiting and endless refreshing... lol

  • Hemispherical
    Hemispherical Posts: 9,370 ✭✭✭✭✭
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    @massscrew “Now the waiting and endless refreshing...”

    So very true!

  • SONOMOSCA
    SONOMOSCA Posts: 430 ✭✭✭
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    Just got the order received email.

    Delivered on the 3rd and opened and entered in today, not too bad!

    Can anyone tell me when they hit the CC during the process?

    BST transactions - Wondercoin, SNMAN , Mb423, Timbuk3
  • WWW
    WWW Posts: 2,616 ✭✭✭
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    Delivered on the 2nd and still in PCGS Limbo. And guess what?

    PCGS will be closing today at 12 pm PST. We apologize for the inconvenience. If you have any questions, please email info@PCGS.com.

  • clarkbar04
    clarkbar04 Posts: 5,027 ✭✭✭✭✭
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    Regular crossover submission received Monday 12/2, not in pending yet.

    MS66 taste on an MS63 budget.
  • Goldbully
    Goldbully Posts: 18,556 ✭✭✭✭✭
    edited December 6, 2019 2:27PM
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    Rec'd Regular Submission by PCGS 11/27/19.....posted on 12/5/19.

    Of course that was Thanksgiving week when they rec'd.

  • USMC_6115
    USMC_6115 Posts: 3,102 ✭✭✭✭✭
    edited December 6, 2019 3:05PM
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    AND today is day 5 on an Express submission that has NOT been checked in as of just now! I was going to call, but I just heard they closed at Noon today... UGH!

  • Kccoin
    Kccoin Posts: 1,086 ✭✭✭✭✭
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    My express submission arrived Monday. In the system and in Proccess today.

    I have faith PCGS is getting orders in and out as fast as they humanly can.

  • USMC_6115
    USMC_6115 Posts: 3,102 ✭✭✭✭✭
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    @Kccoin Good to hear.. mine arrived LAST Friday and still is NOT in the system. It is also an Express order which leads me to believe something ain't right

  • Kccoin
    Kccoin Posts: 1,086 ✭✭✭✭✭
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    @massscrew said:
    @Kccoin Good to hear.. mine arrived LAST Friday and still is NOT in the system. It is also an Express order which leads me to believe something ain't right

    Yeah sounds a little off. I hope they get to you by Monday.

  • jessewvu
    jessewvu Posts: 5,087 ✭✭✭✭✭
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    looks like they called it an early day today according to a note on their main page.

  • Smittys
    Smittys Posts: 9,877 ✭✭✭✭✭
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    Express in Monday not processed yet

    https://www.ebay.com/str/christyscoins
  • Hemispherical
    Hemispherical Posts: 9,370 ✭✭✭✭✭
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    @SONOMOSCA said:
    Just got the order received email.

    Delivered on the 3rd and opened and entered in today, not too bad!

    Can anyone tell me when they hit the CC during the process?

    On previous submissions I’ve had the CC hit on the same day that I receive the email that grades are ready.

  • coiner
    coiner Posts: 991 ✭✭✭✭✭
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    POOR order intake times
    unacceptable
    Time to hire some people PCGS
    Paying for 15 day service and waiting 6+ business days to check a package in!!!!
    Rediculous

  • coiner
    coiner Posts: 991 ✭✭✭✭✭
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    My package arrived Dec 2 at 7:34 am
    Not even checked in yet

  • coiner
    coiner Posts: 991 ✭✭✭✭✭
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    @PQueue said:
    17 1/2 years awaiting this post. :D

    They sure charge enough. Time to deliver. Packages should be opened and processed in no more than 1-2 business days

  • coiner
    coiner Posts: 991 ✭✭✭✭✭
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    I’m sure the big dealer submissions were checked in DAY 1

  • Dscoin
    Dscoin Posts: 357 ✭✭✭✭
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    Mine was delivered on the 30th after they didn’t pick it up on the 29th(I don’t understand how that is possible, but they did it) and was entered into the system on the 5th. Also express

    Successful transactions with: Lakesammman, jimineez1, Flackthat, PerryHall, bidask, bccox, TwistedArrow1962, free_spirit, alexerca, scooter25, FHC, tnspro, mcarney1173, moursund, and SurfinxHI (6 times)

  • USMC_6115
    USMC_6115 Posts: 3,102 ✭✭✭✭✭
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    Ahhh... "in Process"

  • USMC_6115
    USMC_6115 Posts: 3,102 ✭✭✭✭✭
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    Moving along now... In "Grading"

  • ChrisH821
    ChrisH821 Posts: 7,147 ✭✭✭✭✭
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    I'm sure there's a bit of a backup at the moment. Mine's been about a week.

    Collector, occasional seller

  • davewesen
    davewesen Posts: 6,981 ✭✭✭✭✭
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    @SONOMOSCA said:
    Just got the order received email.

    Delivered on the 3rd and opened and entered in today, not too bad!

    Can anyone tell me when they hit the CC during the process?

    they charge me when coins are graded and getting ready to ship

    is Newport Beach a 24 hour PO? my submission tracking shows picked up at 4 am

  • clarkbar04
    clarkbar04 Posts: 5,027 ✭✭✭✭✭
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    @clarkbar04 said:
    Regular crossover submission received Monday 12/2, not in pending yet.

    Still nothing. Already half way through a regular service wait time.

    MS66 taste on an MS63 budget.
  • robec
    robec Posts: 7,051 ✭✭✭✭✭
    edited December 11, 2019 10:15AM
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    My package of 2 submissions was delivered 12/2. One of the submissions was logged in yesterday (12/10). The other submission in the shipment, which is the unopened ERP box, hasn't been logged in yet.

    - Bob -

    MPL's - Lincolns of Colorimage
    Central Valley Roosevelts

  • ChrisH821
    ChrisH821 Posts: 7,147 ✭✭✭✭✭
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    I'd rather them be slow and careful than rush things and make mistakes.
    Remember there is more than just a coin to keep track of with these and I'm sure it's slowing the process.

    Collector, occasional seller

  • coiner
    coiner Posts: 991 ✭✭✭✭✭
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    @ChrisH821 said:
    I'd rather them be slow and careful than rush things and make mistakes.
    Remember there is more than just a coin to keep track of with these and I'm sure it's slowing the process.

    2 bd is acceptable—and was done so in the past years very accurately
    There is a problem over there they have to correct
    My submission is on its 8th Business day and still not checked in

  • clarkbar04
    clarkbar04 Posts: 5,027 ✭✭✭✭✭
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    @coiner I agree, this is a new issue, it never used to take more than a day to get orders logged.

    MS66 taste on an MS63 budget.
  • ShadyDave
    ShadyDave Posts: 2,218 ✭✭✭✭✭
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    My most recent submissions were delivered and confirmed by PCGS's "find my package tool" on 12/10/19. Lets see how many business days its takes them to get my submissions loaded into their system. :#

  • Smittys
    Smittys Posts: 9,877 ✭✭✭✭✭
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    Was just told they are a week and a half behind on getting orders opened and entered, and they have brought in more staff to help get caught up.

    https://www.ebay.com/str/christyscoins
  • USMC_6115
    USMC_6115 Posts: 3,102 ✭✭✭✭✭
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    In "QA" hopefully get my grade today :)

  • USMC_6115
    USMC_6115 Posts: 3,102 ✭✭✭✭✭
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    "QA" went fast:

    807001 2019-S $1 Silver Eagle Enhanced Rev PR First Strike PR70 USA B)

  • ChrisH821
    ChrisH821 Posts: 7,147 ✭✭✭✭✭
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    @massscrew said:
    "QA" went fast:

    807001 2019-S $1 Silver Eagle Enhanced Rev PR First Strike PR70 USA B)

    Cool, COA#?
    Mine is on check-in business day 8, 1 day behind Coiner's somewhere.

    Collector, occasional seller

  • USMC_6115
    USMC_6115 Posts: 3,102 ✭✭✭✭✭
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    I don’t see it.. it just gives me the PCGS# 1 digit higher than the coin and says genuine

  • Smittys
    Smittys Posts: 9,877 ✭✭✭✭✭
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    Business day 9 on express, hope it gets entered in today, then I get my 5 day wait lol

    https://www.ebay.com/str/christyscoins
  • ChrisH821
    ChrisH821 Posts: 7,147 ✭✭✭✭✭
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    @Smittys said:
    Business day 9 on express, hope it gets entered in today, then I get my 5 day wait lol

    Even express is delayed? I would have thought those went to the front of the line right away. Did you label the box?

    Collector, occasional seller

  • USMC_6115
    USMC_6115 Posts: 3,102 ✭✭✭✭✭
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    @ChrisH821 I think it shows the COA # under the "Verify" tab which isn't available to me yet... I will update as soon as it is

  • blu62vette
    blu62vette Posts: 11,972 ✭✭✭✭✭
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    I have heard the lobby at PCGS and the onslaught of Enhanced proofs has them way behind.

    http://www.bluccphotos.com" target="new">BluCC Photos Shows for onsite imaging: Nov Baltimore, FUN, Long Beach http://www.facebook.com/bluccphotos" target="new">BluCC on Facebook
  • privatecoin
    privatecoin Posts: 3,853 ✭✭✭✭✭
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    My most recent order shows delivered on the 5th by USPS but doesn't show up on my account yet. So they surely are behind.

    Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc

  • coiner
    coiner Posts: 991 ✭✭✭✭✭
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    Delivered and picked up by PCGS on Dec 2 at 7:30am
    Not checked in YET
    “Egg on your face” PCGS
    Disgraceful service on check in—-it has NEVER been this BAD
    Senior MGMT should take note and start issuing some free grading vouchers

  • USMC_6115
    USMC_6115 Posts: 3,102 ✭✭✭✭✭
    edited December 13, 2019 9:18AM
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    High COA# , but I got the grade!

    PCGS # 807001 (Variety of: 807000)
    Date, mintmark 2019-S
    Denomination $1
    Variety Silver Eagle Enhanced Rev PR First Strike
    Region The United States of America
    Grade PR70
    Pedigree COA No. 16935
    Holder Type PCGS Gold Shield
    Population 840 (Total: 1,942)
    Pop Higher 0 (Total: 0)

  • TurboSnail
    TurboSnail Posts: 1,669 ✭✭✭✭✭
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    Day 9. Nothing...

    Find my Package:
    A package with the tracking number xxxxxxxxxx was received on 12/5/2019.

  • Hemispherical
    Hemispherical Posts: 9,370 ✭✭✭✭✭
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    Received to shipped - 8 total days.

    Mailed four days prior, post-T-Day.

    Currently enroute back and should be in-hand Mon (Sat would be nice.)

    Used a voucher.

  • coiner
    coiner Posts: 991 ✭✭✭✭✭
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    Finally!!!!!! Checked in
    10 business days.
    Absolutely insane wait for check in
    Pay attention to the process PCGS—you have a “broken” function....take the time and correct ASAP

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