RESOLVED - My 1815/2 CBH no longer has a bad cert number!

**UPDATE - Thank you PCGS Customer Service! The 'Bad Cert Number' issue with the 1815/2 CBH was resolved and the coin now has its valid serial number back.
PCGS Customer Service was friendly and quick. I am pleased their service has improved greatly from my prior experience.
Thanks again, PCGS Customer Service!**
What the heck!?!
Since I am not really active with Registry Sets, I usually only add coins to my PCGS inventory every once in a while. Today, I entered a number of CBHs and my 1815/2 PCGS VF35 (Cert No. 33787593) came back with a bad cert number!
I picked up this coin back in March 2016 and thought there may be PVC on the coin (based on a few comments).
https://forums.collectors.com/discussion/960190/finally-picked-up-an-1815-2-cbh/p1
I submitted to PCGS Restoration and it was returned without being taken out of the holder, but I was charged the administrative fee, so it must have been reviewed. I could never get a clear response from PCGS as to why I received the coin back with no explanation, only a customer service response that the graders either must not have seen PVC or thought that trying to restore the coin would be more harmful than helpful.
So ... I sent the coin to CAC where it received a green sticker. All seemed to be just fine. Sure, I was not happy with PCGS's response, but so be it.
Now the coin has a 'bad cert number' and I don't know why. Did something happen during the restoration evaluation? Would could cause a coin to have a 'bad cert number?'
@BrettPCGS and @HeatherBoyd ... can you please help? I would go initially through Customer Service, but my experience has been less than productive.
Original images prior to PCGS Restoration Service
Coin alone
Holder with CAC sticker (and my Overton designation)
See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
Comments
33797593 shows as bad, the two coins around it, -92 and -94 show as good. I suppose it is no big deal and will end up as a data entry error that someone made.
Thanks, Keets. I noticed that as well.
See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
Precisely the type of issue to escalate to the organization's President.
If someone submits that coin in a registry set and never removed it, it will show as a bad certification number also.
Remember this?
From: Jonathan Watkins
Sent: Saturday, February 20, 2010 5:57 PM
To: 'setregistry@pcgs.com'
Subject: Why aren't certification #'s reported in Registry Sets?
BJ:
Several years ago it was determined that a member of the Lincoln Cents Basic Set, Matte Proof (1909-1916) Registry had falsely represented coins he did not own in his registry set. After much uproar on Collectors Universe PCGS Set Registry Forum his set was removed and not counted in the Current or All Time Finest list. I realized then that there was a flaw in the registry, that the basis of the registry is honesty and trust among the members. Sadly it has already been proven that this doesn’t always exist.
I have reason to believe that there is at least one registry set within the Matte Proof Lincoln collection that is not authentic and personally knowing the amount of time and money members have expended in attaining legitimate status, feel there should be some way of verifying the veracity of a specific Registry Set. The only remedy that I can come up with would be a requirement that the designated certification number should accompany any coin added to a set, and that this certification number be avaiable for anyone to see. This way members can logically track the provenance of a coin through various auction houses over course of time. I do know that this is already done within the properties URL Address of imaged coins in a Registry Set.
I think to maintain the integrity of the registry; this should be given serious consideration for all coins added to anyone‘s Registry Set..
Respectfully,
Jonathan Watkins
so, you're the guy!!!
It's beyond my understanding why someone would enter a fake registry set, or dress up as a decorated war veteran when they were never in the military. I guess it takes all kinds to make the world go around.
Not being in the registry set activity, I did not realize such things were occurring... seems a shame that someone would fake a set....(or as Leroy said, military status).... This sort of mendacity is disturbing and abhorrent... Cheers, RickO
It does show up in the CAC data base.
https://www.caccoin.com/look-up-your-coins/
Successful transactions with : MICHAELDIXON, Manorcourtman, Bochiman, bolivarshagnasty, AUandAG, onlyroosies, chumley, Weiss, jdimmick, BAJJERFAN, gene1978, TJM965, Smittys, GRANDAM, JTHawaii, mainejoe, softparade, derryb, Ricko
Bad transactions with : nobody to date
That is a nice 1815 half dollar !
When you send a coin in for restoration, they pull the cert number. In my case, it was re-graded and came back with a new cert number. In your case, they may have failed to re-insert the number since it apparently did not change.
PCGS should be able to take care of this.
Thanks.
See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
All you need to do is send PCGS a picture of the coin in the holder with an explanation. I have had to do that before and they are pretty quick about fixing it also!
The issue with the 'Bad Cert Number' has been resolved. Thank you PCGS Customer Service!
Thanks everyone for your suggestions.
See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
Thanks for the updated good news @astrorat.
A lovely piece!
I think if you are caught "knowingly" entering a cert # that is not yours you should be kicked out of the Registry and off the forums forever!