Ebay get rid of 14 days return and force seller to offer 30 days return
jt88
Posts: 3,483 ✭✭✭✭✭
I am getting an email from ebay saying my list is not comply with ebay return policy. I check them out and find they get rid of 14 days return. What should I do, 30 day return or no return? I think 30 days are very long. I might end up with no return.
The five return policy options will be:
No returns accepted
30-day buyer-paid returns
30-day free returns
60-day buyer-paid returns
60-day free returns
0
Comments
But eBay is such a perfect venue...
Let's see: You can now purchase thousands of dollars in inventory, now basically on forced interest free credit, and return it on day 29 if you cannot flip it for a profit. Cross over? No problem. You can always send it in express a couple of times before returning it if it doesn't cross to your preferred plastic.
Thanks eBay!
{Insert Sarcasm emoji}
What do you mean interest free? From Ebay? How?
If a buyer can force a frivolous return on day 29, the seller is effectively forced to "loan" him the coin for those days without penalty or interest. That's what I meant.
This is really not true. The ability to file chargebacks through PayPal or your credit card company gave you 180 day return privileges at all times. This is true on your private website as well. eBay is the LEAST of your problems at 30 days.
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You've had 90 to 180 day returns forever thanks to PayPal and/or your credit card company. Just check the 30-days and don't worry about it.
All comments reflect the opinion of the author, even when irrefutably accurate.
Oh heavens...another Ebay bashing thread.
I had better scamper off to my safe space and turn the lights down for a spell.
You're just mad that you didn't start it.
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30 days is ridiculous. In fact 14 days is too. Ebay is really starting to suck.
If they have not returned it within 14 days, I think the odds are slim they will return it at all, so who cares about the 30 days? And by the way, Express service takes almost 2 weeks these days, not counting shipping time, since they take 2 or 3 days to even log the coin in.
I select No Returns Accepted and then write I offer a 3 Day return option in my description.
It takes less than a minute to know if you like a coin or not so even 7 Days for eBay used to be too long.
What if enough members complained to the ANA? Would they be willing to exert any influence of fairness upon eBay or would that be a worthless endeavor?
They seem to operate in their own corporate cocoon.
What percentage of eBay listings are coins?
Maybe 30 days is more reasonable for electronics or shoes or other collectibles. But I don't think eBay really cares if sellers don't like their policies.
Eventually maybe enough sellers will leave that they'll take notice.
Well, let see what happens. I'm sure this isn't the end of this thread !!!
I think it would take an enormous amount of coin sellers, but they need to stick together. Maybe a 30 day boycott.
I think I will do that.
If you don't offer returns, they will just say not as described. You will pay the shipping both ways and get a big black mark!
You can only do a limited number of charge backs on your credit card before your credit card company tells you to pound sand. I'm not convinced that eBay would take a similar approach.
More reason to sell "buy it now." Build all your costs into your price.
Velocity, Not Valuation Defines A Bubble.
The way I would counter the 14 day return privilege in the past was to allow it and charge a restocking fee (the largest one eBay allowed) with text in the description indicating that the restocking fee would not be charged if returned within 7 days. The problem with this approach is that eBay summarizes everything at the top without the explanation. Very few actually read the description it appears. So you are literally damned if you do and damned if you don't. This is quintessential eBay and why I hate it so much. It makes broad policy decisions when problems could be addressed with a scalpel instead of an ax. It over generalizes everything. On many items, a 14 day or 30 day return privilege might be more reasonable. If you cannot decide whether you like a coin within 48-72 hours, you are either playing games and abusing the system or are an imbecile who shouldn't be buying coins period.
I just got a return today, guy has had the coin for 22 days.
And get hit with a 4% fee surcharge. So that is their scam to force returns.
I mean strategy.
well, if they file not as described, can I just agree and not fight. That way no big black mark. The worst is to pay the return fee. In my experience even if you take return most will file not as described anyway. They don't contact you to return it (only few will do that).
And to think eBay was started to sell PEZ dispensers!
This seems in line with eBay's apparent desire to transition to more a regular online reseller marketplace and less of a niche/auction marketplace. I can certainly understand that strategy as the market is much larger, however, it is also moving eBay away from what I believe most people like(d) about eBay.
So this policy makes perfect sense if eBay is trying to compete with Amazon, Walmart, NewEgg, etc. for buyers purchasing new items. However, for used items, collectibles, and those types of items, it does not make much sense.
I get about 4 returns a year. In a decade only once was a not as described complaint filed. If you don't have a return policy though the game changes.
Amazon has a habit of playing a cut throat game IMHO. I hope eBay's throat is the first one slit. What is good for the goose is good for the gander.
Just got this cute little message from Amazon today. I'm sure Ebay knows about it, and are looking for ways to integrate something such as this into their system. Then have their sellers wait possibly 37 days before they can withdraw their money.
Pasted from Amazon letter:
Introducing Pay by Invoice with Guaranteed Payments
As previously announced, we are now offering Amazon Business customers the “Pay by Invoice” payment method. Pay by Invoice gives qualified Amazon Business customers the option to receive an invoice with an extended payment due date. Pay by Invoice represents a new growth opportunity for sellers by encouraging Amazon Business customers to use the Amazon Marketplace as their primary channel for B2B purchases.
What does this mean for you?
As a seller on Amazon, you do not need to do anything to make your items available for purchase by Amazon Business customers using Pay by Invoice. Your products will automatically become available for invoiced purchasing with no added fees or effort. Amazon will handle all aspects of the invoicing process, including credit risk assessment, billing, and collection activities. For all Pay by Invoice transactions, payment to you is guaranteed, even if the Amazon Business customer is late or defaults on their payment to Amazon.
For any invoiced orders that you receive on Amazon, your payment on these orders will be credited to the available balance of your Selling on Amazon account as soon as the customer payment is processed and no later than the 7th day past the due date of the customer’s invoice.
SNAD
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Yes, but it is total BS. That's my point.
They really don't need to. I have been offering free returns for 3 months now, ever since they started transitioning to that policy. i have seen no uptick in returns. I have had 3 returns in 3 months which is 1 more than usual. However, 2 of the 3 returns were jewelry not coins. I just had the 1st coin return today, ironically.
This is all just anti-eBay paranoia.
Funny that no one is complaining that PayPal or their CC company has a 90 to 180 day window. Do you think that's because abuse is not as widespread as you think it will be?
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Yes, but it's more a customer problem than an eBay problem. That's why I have free returns but zero tolerance. I accept your return and then block you. I've been doing it for 20 years on eBay.
[Of course, on a different thread I was told that I was unreasonable for blocking. You can't win.]
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PayPal is more competent than eBay IMHO even though the latter owned the former.
It has simply never been the problem that everyone thinks. You want to be in business? Welcome to business. You don't think B&M establishment have been dealing with 30 day or longer returns for about 100 years?
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But again, this is perception not reality. I've done the experiment. I have no issue with free returns and a 30 day window. I used to have a 60 day window and a request for buyers to pay the returns. I have the SAME number of returns with both policies and virtually all of the returns on the 60 day window were done SNAD so I paid anyway. Last year, the only buyer who returned and paid the return shipping was another coin dealer, probably because he's used to dealing with it himself.
Amazon has been doing this FOREVER. And good luck trying to charge return shipping or a restocking fee on Amazon. They'll toss you off.
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B&M set their own policies. Yes, there is a cost of doing business, but there is nothing inherently wrong with pointing out the increasing liabilities of certain venues versus others. Your tune may change depending on how badly you are burned in the future.
Is this mean I can send raws for express grading come full circle if ....... they turn up to be fakes?
eBay will be sorry if they miss out on the upcoming BOOM in collectibles and nick-knacks for the history obsessed millennial generation.
Good point. Their market share is only temporary as many collectibles continue to tank.
Any coins that are fakes can be returned. Bigger problem is, if the buyer sends a coin out for grading, does not like the results and sends it back.
Oh.....this is not good for the seller
Big difference. My gripe is the potential for abuse not legitimate issues with a seller. Selling a counterfeit and representing it as genuine is grounds for return.
You could always do that within a SNAD or charge back. The whole point is buyer protection
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B&M are still subject to charges backs and the need to have repeat customers
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This will only benefit Ebay. Would Amy of you buy coins sight unseen that have absolutely NO returns allowed? How many of you have returned brand new Mint products for a tiny defect? How many of you have ever returned ANYTHING to a store?
You are looking at this as amateur sellers only. And, humbly, if that's your attitude Ebay DOESN'T want you, nor does Amazon, nor does any coin BUYER. Not scam buyers, mind you, but legitimate buyers who want to feel they have some protection
All comments reflect the opinion of the author, even when irrefutably accurate.
I'd be more worried about the potential for abuse from sellers who sell you a coin with pictures that hide a defect and then refuse a return.
Oh wait, YOU would just SNAD then yourself, wouldn't you?
All comments reflect the opinion of the author, even when irrefutably accurate.
What if you are selling MS63 Saints for a bit over spot. Want to hang those coins out for a month?
30 buyer paid returns
They are "evil" but that name was already taken. The devil has a copyright on it.
``https://ebay.us/m/KxolR5