If you don't like a coin on ebay just claim the holder and the coin are fake!
amwldcoin
Posts: 11,269 ✭✭✭✭✭
Here's a good one for you ebay sellers!
Here is the item:
https://ebay.com/itm/302687802301
Here is the buyers message
This 1942 proof nickel is supposed to be a double die reverse- AND IT IS AA FAKE. IT IS NOT A DOUBLE DIE. I BELIEVE THE GRADING STICKER IS FORGED- PERIOD. tHIS GUY IS SELLING FAKE ITEMS.
Here is my response:
I have to say I am shocked with your accusations! I will contact ebay Monday when I get home from the Ga. State show. I purchased this coin years before any holders were counterfeited and was part of my personal collection.
Best Regards,Darrell
After thinking a 2nd reply:
PS.
Not all Double Dies are Naked eye Double Dies. Perhaps you should research the variety before accusing me of selling fakes. I understand and have no problem if you wish to return the coin...but not under these circumstances.
Best Regards,Darrell
And a 3rd reply after being reminded ANACS has Cert Verification!
Here is a link to ANACS Cert Verification of the coin:
http://www.anacs.com/Populations/CertVerification.aspx?AspxAutoDetectCookieSupport=1
I am still in shock you are accusing me of being a counterfeiter!
Best Regards,Darrell
Comments
Yet another reason why dealers drink.....
Cant there be some sort of verification via ANACS?
[Ebay Store - Come Visit]
Roosevelt Registry
transactions with cucamongacoin, FHC, mtinis, bigjpst, Rob41281, toyz4geo, erwindoc, add your name here!!!
I sold a Superbird on eBay a few years back. The buyer messaged me that he could not see the s. I referred him to the pics in the item description and told him he’d need a magnifying glass probably. Never heard back from him. Honestly, I believe some people have no idea what they are bidding on.
My War Nickels https://www.pcgs.com/setregistry/nickels/jefferson-nickels-specialty-sets/jefferson-nickels-fs-basic-war-set-circulation-strikes-1942-1945/publishedset/94452
Good Point! I didn't think about that!
anacs.com/Populations/CertVerification.aspx?AspxAutoDetectCookieSupport=1
buyer's ebay ID? I've got a list with a spot for his name.
No Way Out: Stimulus and Money Printing Are the Only Path Left
I'll wait and see if he is reasonable or irrational! He only has 1 feedback!
Hmmmm...ANACS doesn't allow a link to the Cert page but maybe he will have enough knowledge to type in the Cert number!
Should I send the buyer a link to the conversation here? I think ebay may frown on that though.
stay professional with this person. Emotion wont help and he may really believe what he writes. Best to explain why is wrong clearly and no emotion. Then suggest he return the coin should he wish to do so. Sadly some ignorant buyers are part of business whatever one sells many will learn some will not.
I fully intend to! Any reason you think I'm not being professional?
Don't let the bass turd get you down.
You have gone above and beyond trying to assist this moron.
You have given him the option to return it. I hope he does so you can move on.
“In matters of style, swim with the current; in matters of principle, stand like a rock." - Thomas Jefferson
My digital cameo album 1950-64 Cameos - take a look!
I see the buyer has a massive feedback of (1)
I had a return a few months back from an auction starting at $1 -> I just didn't like it.
I've done that more than once. Ebay doesn't give a ratz asz about forum chats.
bob
Not in Colorado and California!
...not unprofessional but maybe a little emotional in regards to blasting off 3 separate messages rather than calculating one good response prior to sending...understandable but don’t forget to breath buddy and Good Luck
I think you left out Oregon, Washington and Alaska...
You have told the bidder you are "in shock", with exclamation point.
You have told the bidder you are "shocked", with exclamation point.
You have told the bidder to do some research.
You have asked about sending the bidder a link to this discussion.
None of these points are relevant. Stick to the facts.
1) The coin is genuine.
2) If you don't want it, return it.
LOL.
On the flip side, a COIN seller had an 1837 hard times token listed as a "Civil War token". Trying to be helpful and thinking it was just an oversight, I dropped him a message saying that it was a "Hard Times token" not a Civil War token. And, I added, the Civil War didn't start until 1861.
The response I got back was "Exactly!"
I still don't know what that means, but he still has it listed as a Civil War token. Must be the Spanish Civil war he's referring to.
Well, I noticed in the message I had til today so I decided to call ebay.
I said some things that needed to be said about their new policies which I probably should not have. It was obvious ebay was going to rule in the buyer's favor just from all the what I consider canned responses I was receiving. The lady also said I had 3 business days and then ebay would rule on the case.
Well less than 1 hour after I got off the phone ebay ruled for the buyer! That's a total of less than 5 hours after the return request was made!
I'm becoming more and more inclined to give amazon a try. They have been pestering me for 1 and a half years! Their policies were worse than eBay's but I'm not so sure any more. The big downside is the higher fees...so that would mean higher prices. I'm certain I would get tons more visibility on Amazon.
I am sure there are thousands of successful coin sales on ebay... but the bad one's always get lots of press here...makes me happy I do not sell coins. I have very little patience with stupid situations.
Cheers, RickO
Does he have to return the coin or does he get to keep and destroy that counterfeit one you sent?
Seems like I had read here before with discussion on that subject.
For clarification, I'm not claiming that you sent a counterfeit. Just stating the buyer's point of view and argument.
Buyers can return items for any reason so just accept returns and if you feel buyer was unreasonable, block that buyer for any future purchases. Getting to emotional or arguing with the buyer will only lead to negative feedback.
It beats drinking.
Amazon's return policies are even looser than eBay
Just a general observation:
That's what happens when you deal with the public: there's a certain percentage of all types, and sooner or later you'll run across one of them.
The only way to handle the buyer-biased Ebay circumstance is to encourage the complainer to return the item (whatever the merits), refund them their money and relist.
Here's a warning parable for coin collectors...
Since you asked about not being professional, I'll add a little.
I don't think you are "unprofessional," but perhaps a bit reactionary to the buyer's accusations (and 'yelling' through CAPS). You can't control others, only your reaction to them.
In your listing, you "offer an unconditional 14 day return privledge as long as the coin is in it's original holder." In your response to the buyer's message to eBay, you write, "I understand and have no problem if you wish to return the coin...but not under these circumstances." Doesn't this comment as to "not under these circumstances" go against your "unconditional" return policy? Perhaps the buyer was just trying to avoid paying the 10% restocking fee. Which, IMO, is a policy that begs buyers who wish to return a coin to file a SNAD claim to avoid the "may apply" fee.
Clearly when someone questions your integrity, it can be an emotional dialog. And your three responses brings to mind Queen Gertrude in Shakespeare's play Hamlet, "The lady doth protest too much, methinks." The buyer (and eBay) may think a nerve has been touched and thus there may be an issue.
Try to remain professional and don't engage when there is little to no upside for you or your company.
Good luck and I hope it all works out for you.
See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
Ebay.... that word alone conjures up spirits. Speaking of spirits, I’m getting thirsty.
``https://ebay.us/m/KxolR5
@amwldcoin I hope that things turn out well for you, but one must realize that a big part of the eBay scheme of things is that anything can be returned by a buyer for any reason or NO reason.
I also perhaps sense buyer's remorse on the part of a NOOB. That is something that is common enough with persons who have not spent a significant sum of money on an old coin/rare coin in their past.
@TwoSides2aCoin it's still 'Sunday Morning Coming Down' here in flyover country. The 'rules' suggest nothing but coffee for another two hours!
Darrell
With some people it’s just not getting worked up about.
Refund them
Block them
Forget them
Good luck
Jim
Yeah once they give any reason for wanting to return it's already over just accept it, block and move on.
I had a guy recently tear apart a near flawless 67 CAC morgan. He told me about every single imperfection he found under a loupe. I was like just blanking return it buddy you don't have to de-pants the poor coin in the process.
RE: "Not all Double Dies are Naked eye Double Dies."
Isn't there a law about that in North Carolina -- where you have to carry around your birth certificate....? Maybe it's something else....
I'll address your post and to others who are on a similar train!
1st thing I want to say to your post...since you didn't read far enough is my restocking fee is waved if the return is started 7 days after receipt! 7 days is plenty of time in my opinion to decide if you like a coin or not!
To you and all the others! Being accused of counterfeiting is slander! I had 2 dealers at the GNA show ask me if I had a lawyer and I should pursue this! Not going their unless the buyer leaves bad feedback. If he does it's no holes barred and I will go after him to the tune of what ever it takes. I value my reputation!
The rest of my battle is with ebay and I will ask to speak to a supervisor tomorrow!
I don't think a private communication, no matter what it contains, can be viewed as slander. It might constitute harassment, but slander would have to be public, would it not?
Note I said if he leaves bad feedback!
I sold used books on eBay All Sales Final No Returns stated and eBay wanted me to offer returns in order to have top seller status on my listings.I said are you kidding me? So they can read the book and then return it for refund? If I did that I would be out of business. That's insane.They are always for the the buyer.
Let him return it, then sell it to someone that will appreciate it.
Pete
IMHO, eBay's liberal returns policy is surely abused, but it also induces some small percentage of 'nervous nellies' buyers to make bids that they might not otherwise venture. Those extra marginal bids and the ones that result in extra marginal sales can add up for sellers (and I have no doubt at all that they are very important to eBay).
You gotta have thick skin in this life.
When I became inured to the fact that an eBay buyer can return anything, any time, for any reason, life became much easier.
I might have 1 or 2 out of 100 "outlier" transactions with difficult buyers... I bend over backwards to make them happy. I check my ego at the door.
I'd rather be happy than right, however both is preferable.
Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1
It's really natural to be angry when you know you are in the right.
Buyer's remorse here-- he likely thought he'd be getting a 1942 nickel version of the 1955 1c DDO.
But............
As others have said, it is pointless and just damaging to you (and your blood pressure) to engage in a back and forth.
When a buyer wants to return a coin for a stupid reason, sure I get slightly irritated.
But it's just for a second and then I"m done.
Not worth it.
No amount of reason or argument will change the mind of an uninformed (or simply delusional nut-job ) buyer...and over the internet you have no idea which it may be.
My returns are .3% .
I refuse to allow 3/1000 people ruin my day, my mood or my business model.
I prefer to focus on the 997/1000 customers who are happy.
And even if he does, I would suggest that you do not respond to it.
I don't respond to negative feedback/weird comments.
I think it makes the seller appear more professional if they do not dignify the looney tunes who leave the crazy negatives.
Just my 2c.
Mine are about the same 1/570 in the current quarter. Just not worth getting upset about. So, it comes back. I just sell it again. As long as it doesn't return altered or damaged (that happened once), I just eat the $5-$10 in round-trip shipping and move on.
The returns are almost always for silly reasons. Sometimes the buyer just said "changed mind" and they pay the return. MOST of the time, it's SNAD even though it's exactly AD. Especially for a slabbed coin, it's rather hard for it to not be AD, a PCGS 65 is a PCGS 65. But there is simply no point in arguing. They'll just say they didn't see a carbon spot in the photo and I didn't highlight the spot or something similar. Takes more time to try and get them to pay the $5-$10 shipping than it's worth.
If the return rate goes up by a factor of 10...well, then I'll need to reconsider shipping charges etc.