Is PCGS sitting on outgoing packages now?

oih82w8 · January 24, 2018 6:55AM

I received word on 22 Jan. that my grades were ready for review, which I checked them and called Customer Service due to a discrepancy to remedy before it left their premises...too late it has been shipped out...supposedly. I checked the USPS Tracking Number and received the following info;

Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available.

Status: Pre-Shipment

Pre-Shipment Info Sent to USPS, USPS Awaiting Item

I called Customer Service again and she replied that this all they have to go on...the order has been shipped. They are probably trying to fit my calendar in the package. It's always something.

Cameonut · January 24, 2018 7:02AM

I feel your pain BUT
Your moniker is Oh I hate to Wait. PCGS shipped immediately. Seems like PCGS can't win here - they ship right away but get criticized for it.

Of course, PCGS tries to get things right all the time, sounds like they didn't this time. If something needs attention, call customer service once you get the package. But then, more waiting......

Good luck.

jmlanzaf · January 24, 2018 7:09AM

Dude, it's been like a day... There is sometimes a delay in scanning. Typically, for any company, shipping prepares labels and boxes them and puts them in an "outgoing bin". The data is relayed to the carrier who comes and picks them up - could be later that day or the next day depending on time of day. The carrier then takes all thousand packages and scans them, sometimes at the pick-up, other times at the home office - seems to depend on carrier. But this can easily lead to a 24 hour delay before you see the data in the system.

RogerB · January 24, 2018 7:13AM

RE: "Is PCGS sitting on outgoing packages now?"

Doubtful. They probably budgeted for chairs when they moved to the new office. Anyway, sitting on a pile of packages would be uncomfortable.

ricko · January 24, 2018 7:18AM

Seems that coin collectors are the most impatient people.... at least in areas I am familiar with. Fortunately, I personally have the patience of a saint.... Cheers, RickO

1630Boston · January 24, 2018 7:20AM

"Saint Ricko"
I like the sound of that

oih82w8 · January 24, 2018 7:26AM

I realize that it could be in either PCGS or the USPS hands. I was trying to remedy a foul-up on an obvious variety attribution omission and was attempting to intercept the order before it left their possession. I am all for expediency, but there should to be a chance to verify the order before they box it up and send it out, which would save money and time on both ends, stymying a resubmittal.

Cameonut · January 24, 2018 7:51AM

I wonder how many packages pass thru PCGS shipping every day. 250 500 1000?
Intercepting a single package could be like trying to find a needle in a haystack.

oih82w8 · January 24, 2018 8:25AM

@Cameonut said:
I wonder how many packages pass thru PCGS shipping every day. 250 500 1000?
Intercepting a single package could be like trying to find a needle in a haystack.

No doubt that there are numerous packages going out the doors of PCGS. I have had an order stopped before shipping to correct an attribution error. If enough notification time is allotted prior to shipment so the owner can actually review the order, this could be remedied.

Insider2 · January 24, 2018 9:16AM

Think about this...

All things being equal (price, accuracy, advertising, customer service, likeability, prestige, holder, etc.) the best way to increase the volume of coins you receive is...HOW FAST THE COINS ARE RETURNED! It is just that simple.
That's the way it was in the good old days, prior to 1986. Coins in, coins out ASAP. Usually in just a few days. However to be fair, the services were not doing 1/20th of the business the TPGS's do today.

Now, think about this....

All TPGS have tiers of service. On of these is based on how fast you want your coins back. When you pay the "freight," usually you'll get the one day, two day, five day, etc. speed you paid for.

Heck, if I were the owner of a TPGS that 1 coin economy box would sit in the safe for three weeks after the order was completed. I would not wish to send it out as fast as possible (same day!) as it would eventually hurt the more expensive tiers.

oih82w8 · January 24, 2018 9:23AM

I can certainly agree with you @Insider2, which I checked "agree", "accuracy" being the most important. Most of us have heard the cliché "If you do it right the first time, you won't have to do it again" versus "There is never enough time to do it right the first time, but there is always enough time to do it over".

No Headlights · January 24, 2018 11:44AM

Delay all orders going out on the chance they made an error. And then wait for customers to verify their order (taking for granted the customer then doesn’t make an error in verification). Under that business model I can only imagine what fees would be

oih82w8 · January 24, 2018 11:49AM

@No Headlights said:
Delay all orders going out on the chance they made an error. And then wait for customers to verify their order (taking for granted the customer then doesn’t make an error in verification). Under that business model I can only imagine what fees would be

Yes, to a degree...give 48 hours notice...no reply from the owner...send 'em out. There should not be a fee increase over another "in-house delay"...the orders are usually in their possession for approx. a month (regular orders). What is another 48 hours to ensure that they are correct...versus another month plus to have it sent back and reevaluated?

jmlanzaf · January 24, 2018 12:03PM

@oih82w8 said:

@No Headlights said:
Delay all orders going out on the chance they made an error. And then wait for customers to verify their order (taking for granted the customer then doesn’t make an error in verification). Under that business model I can only imagine what fees would be

Yes, to a degree...give 48 hours notice...no reply from the owner...send 'em out. There should not be a fee increase over another "in-house delay"...the orders are usually in their possession for approx. a month (regular orders). What is another 48 hours to ensure that they are correct...versus another month plus to have it sent back and reevaluated?

You are kind of assuming there are more problems than not. Let's say 5% of PCGS orders are errors. [That would be a LOT and if the rate is that high, PCGS needs to fire their management.] You want 19 people to have to wait on their orders for an extra few days so that the 1 person can verify their order - assuming they manage to do so within the time allotted. You are inconveniencing the vast majority to POSSIBLY save a tiny minority from having to call Customer Service and send something back.

Insider2 · January 24, 2018 12:06PM

@No Headlights said:
Delay all orders going out on the chance they made an error. And then wait for customers to verify their order (taking for granted the customer then doesn’t make an error in verification). Under that business model I can only imagine what fees would be

Where the heck did this come from? What kind of errors are you claiming the TPGS made that the order should be held?

No Headlights · January 24, 2018 12:07PM

Storing two days of packages in a very organized manner would add considerably to their costs in my opinion. Building or renting space in California isn’t cheap. Not even factoring in the added labor. Plus you would have a percentage of people that want them shipped immediately, not kept on site for two days. They don’t make enough of these errors to warrant such a huge change in their present business model.
JMHO. Everyone is entitled to their own opinion. Best wishes

jmlanzaf · January 24, 2018 12:11PM

@Insider2 said:

@No Headlights said:
Delay all orders going out on the chance they made an error. And then wait for customers to verify their order (taking for granted the customer then doesn’t make an error in verification). Under that business model I can only imagine what fees would be

Where the heck did this come from? What kind of errors are you claiming the TPGS made that the order should be held?

They are ALWAYS undergrading my coins.

Insider2 · January 24, 2018 12:15PM

@No Headlights said:
Storing two days of packages in a very organized manner would add considerably to their costs in my opinion. Building or renting space in California isn’t cheap. Not even factoring in the added labor. Plus you would have a percentage of people that want them shipped immediately, not kept on site for two days. They don’t make enough of these errors to warrant such a huge change in their present business model.
JMHO. Everyone is entitled to their own opinion. Best wishes

Yes, we all know about opinions...everyone has one. Claiming that a TPGS is holding coins to check for their errors sounds like you know something that all of us should know! That's why I asked my question.

What kind of errors should they be looking for? How would holding packages help? Until your "inside" information, I thought things like the address, # of coins in the order, labels on the slabs, etc. were all checked.

Yes, I know "label errors" occasionally get out but apparently holding coins didn't prevent this. Best Wishes.

PS I've seen the safe area in several TPGS. They are pretty big. Perhaps there are even more than one.

oih82w8 · January 24, 2018 12:19PM

"If everyone is thinking alike, then somebody isn't thinking." - George S. Patton

Babboonbobo69 · January 24, 2018 12:46PM

You would definitely not have the patience for custom firearms and holsters. Order a firearm and wait time is usually 6-16 weeks order a custom and the wait can be years before it’s even started. Specialty holsters made to order anywhere from 6 weeks to 1-1/2years so if you want to talk about patience order a gun!!

thebeav · January 24, 2018 4:09PM

@Babboonbobo69 said:
You would definitely not have the patience for custom firearms and holsters. Order a firearm and wait time is usually 6-16 weeks order a custom and the wait can be years before it’s even started. Specialty holsters made to order anywhere from 6 weeks to 1-1/2years so if you want to talk about patience order a gun!!

How true.....Took 53 weeks to get my Kimber. Was it worth it ? Oh yea......

RogerB · January 24, 2018 4:23PM

My father waited 3-1/3 years for his Holland & Holland shotgun. That as after being on a waiting list for a long time.

oih82w8 · January 25, 2018 8:49AM

Thank you for pointing out the "other side" of the discussion, the PCGS package was delivered this morning...USPS Tracking still shows it in the "pre-shipment" status.

logger7 · January 25, 2018 9:00AM

You could try opening a usps corporate express account, better rates, and express shipments go out faster at PCGS. And they will often ship in a flat mailer for a few coins if you request that saving you money.

BAJJERFAN · January 25, 2018 11:42AM

@oih82w8 said:
I received word on 22 Jan. that my grades were ready for review, which I checked them and called Customer Service due to a discrepancy to remedy before it left their premises...too late it has been shipped out...supposedly. I checked the USPS Tracking Number and received the following info;

Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available.

Status: Pre-Shipment

Pre-Shipment Info Sent to USPS, USPS Awaiting Item

I called Customer Service again and she replied that this all they have to go on...the order has been shipped. They are probably trying to fit my calendar in the package. It's always something.

If you have the tracking number call the PO where PCGS ships from. They might be able to intercept it for you.

BAJJERFAN · January 25, 2018 11:44AM

@thebeav said:

@Babboonbobo69 said:
You would definitely not have the patience for custom firearms and holsters. Order a firearm and wait time is usually 6-16 weeks order a custom and the wait can be years before it’s even started. Specialty holsters made to order anywhere from 6 weeks to 1-1/2years so if you want to talk about patience order a gun!!

How true.....Took 53 weeks to get my Kimber. Was it worth it ? Oh yea......

Hart is 9 months out on rebarreling. I need it before huntin season.

WoodenJefferson · January 25, 2018 11:51AM

BAJJERFAN · January 25, 2018 12:13PM

@oih82w8 said:
Thank you for pointing out the "other side" or the discussion, the PCGS package was delivered this morning...USPS Tracking still shows it in the "pre-shipment" status.

Had the exact thing happen with a package from Great Collections.

Is PCGS sitting on outgoing packages now?

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