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Since when can you get a refund on an Ebay item and keep it as well???
TennesseeDave
Posts: 4,895 ✭✭✭✭✭
I bought a coin off Ebay a couple weeks ago and thought I could see some very light graffiti in the obverse field that was not mentioned by the seller. When trying to contact the seller I clicked on the " received item not as described " and ended up getting a full refund from the seller. As soon as the refund went through I got this message from Ebay.
This return is now completed
The seller refunded $190.00 to your original payment method in PayPal. You don't need to return this item to the seller - you can keep the item.
I had already returned the item, and do not think it would have been right to keep it. How long has this been going on and how is this fair to a seller to lose their item and have to give a buyer a refund?
This return is now completed
The seller refunded $190.00 to your original payment method in PayPal. You don't need to return this item to the seller - you can keep the item.
I had already returned the item, and do not think it would have been right to keep it. How long has this been going on and how is this fair to a seller to lose their item and have to give a buyer a refund?
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-Paul
It's been that way for a long time but I can't say when it started. Amazon does it as well. I have purchased several low dollar items of the years that were not as described and after notifying the seller, I was refunded and told to keep the item. These cases were all under $20 and it was not worth time/money to have them returned. Seller's choice not mine.
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What???? If I sold something that was INAD by the buyer I would absolutely want it back, inconvenient or not to the buyer. I did hear about return shipping is (can be) on the seller.
If you initiate a return by the means provided for by eBay, the seller will eventually get whacked for return shipping.
I also once issued a partial refund to someone who was unhappy with a PCGS MS65 Peace dollar that had a big hairline across the forehead and had no business in MS65 plastic. He should have paid more attention to the listing, but when he whined after overpaying for the coin, I sent him a partial refund and let him keep it to make him happy and to save hassle all around.
But having it happen without the seller's knowledge and/or consent would be strange, and I wouldn't like it, even if I were the one getting the refund.
I could see not wanting it back if it was only a few bucks, but $190 ???
Does seem rather generous on the seller's part, if it was deliberate. In the first situation I described above where I got a refund and got to keep the coin, it was also a $190-200-ish item. But in my case the seller had been incommunicado for a month or so before it was resolved, and perhaps wanted to make up for that. It was also a biggish company which no doubt had one person doing the eBay stuff and several others running the shop, so both the communications problem and the "here's a refund, you keep the coin" thing could have been a case of one hand not knowing what the other was doing.
Collector since 1976. On the CU forums here since 2001.
On low value items, eBay will sometimes just do a return out of their pocket and tell the buyer they can keep it. But not on a $190 coin.
Tough luck for those that sell fakes.
bob
FWIW - for the other item I returned the steps involved were almost identical, except that the seller waited a day and a half before refunding me. I did not get the message from Ebay saying that I did not have to return the item.
mbogoman
https://pcgs.com/setregistry/collectors-showcase/classic-issues-colonials-through-1964/zambezi-collection-trade-dollars/7345Asesabi Lutho
The seller in this case just clicked the wrong response and luckily had an honest buyer that has morals and returned the product ..
I could tell you real story scenarios of every possible eBay atrocity as a buyer and seller, but the site would run out of bandwidth and some may not live through the entire story .
Anybody that wants to sell regularly on eBay by this point knows what they face and best understand all of the risks and build it into their business plan .. It is a site that favors the buyer and the seller bares all of the risk ..
That's reality !!
``https://ebay.us/m/KxolR5
Ebay sucks. We already knew this.
Not for buyers, hustlers and scammers ..
It's still a place to sell, but has just gotten worse for the seller every year
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What???? If I sold something that was INAD by the buyer I would absolutely want it back, inconvenient or not to the buyer. I did hear about return shipping is (can be) on the seller.
If you initiate a return by the means provided for by eBay, the seller will eventually get whacked for return shipping.
Seller needs to quickly respond to provide return shipping...otherwise, yes ,buyer gets the refund and keeps the item. ..