I've spy an improvement at PCGS!

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georgiacop50
georgiacop50 Posts: 2,909 ✭✭✭✭
in U.S. Coin Forum
Used to be when you sent in a problem order, it would get shunted aside and sometimes it would actually be WEEKS before someone at PCGS got around to contacting you to try and get the problem corrected in order for the process to proceed.

Dang! I hated being in that boat so was ever after very thorough in reviewing each submission to make sure every thing was hunky-dory before sending it off to the OC.

But recently I short paid return postage and was very pleased to be contacted the same day the order was received so that the problem could be fixed ASAP.

Well! That is a nice change!

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  • FullCameo
    FullCameo Posts: 492
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    OMG!
  • BAJJERFAN
    BAJJERFAN Posts: 31,662 ✭✭✭✭✭
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    That doesn't seem like the type of issue that would cause an order to be delayed.
    theknowitalltroll;
  • LindeDad
    LindeDad Posts: 18,766 ✭✭✭✭✭
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    I'll say I never saw a Problem with customer service at PCGS and I've been submitting for several years.
    My Current project....https://www.pcgs.com/setregistry/mysetregistry/album/160794
  • georgiacop50
    georgiacop50 Posts: 2,909 ✭✭✭✭
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    << <i>That doesn't seem like the type of issue that would cause an order to be delayed. >>



    It is.
  • Jinx86
    Jinx86 Posts: 3,729 ✭✭✭✭✭
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    Ive had "issue" submissions before, never had a long wait. Sometimes emails got cross to the wrong person but that's about it. Nothing that slowed the submission down more then a few days.
  • C0INB0Y
    C0INB0Y Posts: 627 ✭✭
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    << <i>Used to be when you sent in a problem order, it would get shunted aside and sometimes it would actually be WEEKS before someone at PCGS got around to contacting you to try and get the problem corrected in order for the process to proceed.

    Dang! I hated being in that boat so was ever after very thorough in reviewing each submission to make sure every thing was hunky-dory before sending it off to the OC.

    But recently I short paid return postage and was very pleased to be contacted the same day the order was received so that the problem could be fixed ASAP.

    Well! That is a nice change! >>




    I concur! I made an error and I was contacted upon arrival at PCGS, it was confirmed, corrected and sent on to grading. I was also very impressed!. image
    I was ‘COINB0Y' with 4812 posts and ‘Expert Collector’ ranking (Joined in 2006).
  • VanHalen
    VanHalen Posts: 4,330 ✭✭✭✭✭
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    << <i>That doesn't seem like the type of issue that would cause an order to be delayed. >>



    I got a same day call when I once forgot to sign the CC line. I appreciated the quick call!
  • ricko
    ricko Posts: 98,724 ✭✭✭✭✭
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    Always good customer service at PCGS....Cheers, RickO

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