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What's up with PCGS Customer Service Wait Times?
BryceM
Posts: 11,937 ✭✭✭✭✭
Is this a new development? I saw someone else complain in a thread about a long wait time and figured it to be an isolated incident. Getting excellent, prompt service hasn't been an issue for me before.
Today I sat on the phone for 15 minutes....... lots of music. No person. Hung up.
Today I sat on the phone for 15 minutes....... lots of music. No person. Hung up.
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Authorized dealer for PCGS, PCGS Currency, NGC, NCS, PMG, CAC. Member of the PNG, ANA. Member dealer of CoinPlex and CCE/FACTS as "CH5"
<< <i>Try not to call between 11am and 1:30pm pacific time as that is when the staff start taking lunch breaks. Also some are in Las Vegas this week for the Members' show. >>
Ahhhh ..... Forgot the Vegas show. I'm sure that's part of it.
Solution: hire temps for these high traffic times. I am really tired of hearing that most of the staff is on the road at such and such show.
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They got my last 3 orders out at lightning speed. Great job to PCGS! Leave the man on hold and keep churning them out!
<< <i>All companies should be prepared for these types of situations; big shows, lunch periods, etc... There is no excuse for shoddy service when there are other alternatives available who would gladly accept new customers.
Solution: hire temps for these high traffic times. I am really tired of hearing that most of the staff is on the road at such and such show. >>
Nice knowing you
<< <i>
<< <i>All companies should be prepared for these types of situations; big shows, lunch periods, etc... There is no excuse for shoddy service when there are other alternatives available who would gladly accept new customers.
Solution: hire temps for these high traffic times. I am really tired of hearing that most of the staff is on the road at such and such show. >>
Nice knowing you >>
For the record, called back, got a human within 30 seconds, problem fixed.