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What's up with PCGS Customer Service Wait Times?

BryceMBryceM Posts: 11,937 ✭✭✭✭✭
in U.S. Coin Forum
Is this a new development? I saw someone else complain in a thread about a long wait time and figured it to be an isolated incident. Getting excellent, prompt service hasn't been an issue for me before.

Today I sat on the phone for 15 minutes....... lots of music. No person. Hung up.

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    WTCGWTCG Posts: 8,940 ✭✭✭
    Try not to call between 11am and 1:30pm pacific time as that is when the staff start taking lunch breaks. Also some are in Las Vegas this week for the Members' show.
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    Authorized dealer for PCGS, PCGS Currency, NGC, NCS, PMG, CAC. Member of the PNG, ANA. Member dealer of CoinPlex and CCE/FACTS as "CH5"
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    BryceMBryceM Posts: 11,937 ✭✭✭✭✭


    << <i>Try not to call between 11am and 1:30pm pacific time as that is when the staff start taking lunch breaks. Also some are in Las Vegas this week for the Members' show. >>



    Ahhhh ..... Forgot the Vegas show. I'm sure that's part of it.
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    oih82w8oih82w8 Posts: 13,117 ✭✭✭✭✭
    All companies should be prepared for these types of situations; big shows, lunch periods, etc... There is no excuse for shoddy service when there are other alternatives available who would gladly accept new customers.

    Solution: hire temps for these high traffic times. I am really tired of hearing that most of the staff is on the road at such and such show.
    oih82w8 = Oh I Hate To Wait _defectus patientia_aka...Dr. Defecto - Curator of RMO's

    BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore, Nickpatton, Namvet69,...
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    Wabbit2313Wabbit2313 Posts: 7,268 ✭✭✭✭✭

    They got my last 3 orders out at lightning speed. Great job to PCGS! Leave the man on hold and keep churning them out!
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    dbcoindbcoin Posts: 2,200 ✭✭


    << <i>All companies should be prepared for these types of situations; big shows, lunch periods, etc... There is no excuse for shoddy service when there are other alternatives available who would gladly accept new customers.

    Solution: hire temps for these high traffic times. I am really tired of hearing that most of the staff is on the road at such and such show. >>



    Nice knowing you
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    MGLICKERMGLICKER Posts: 7,995 ✭✭✭


    << <i>

    << <i>All companies should be prepared for these types of situations; big shows, lunch periods, etc... There is no excuse for shoddy service when there are other alternatives available who would gladly accept new customers.

    Solution: hire temps for these high traffic times. I am really tired of hearing that most of the staff is on the road at such and such show. >>



    Nice knowing you >>



    image
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    BryceMBryceM Posts: 11,937 ✭✭✭✭✭
    ....

    For the record, called back, got a human within 30 seconds, problem fixed.

    image

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