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Feedback ???
JY93
Posts: 66 ✭
Whats the deal with feedback on ebay? Lately it seems like people don't want to leave feedback. As soon as the auctions end, I either immediatly pay with paypal or if they don't accept paypal I email the seller and let them know that I am sending a check. As soon as I recieve the coins I leave feedback. Should'nt the seller leave feedback as soon as they recieve payment? Is the seller afraid I'll leave a negative? If thats the case all they have to do is promptly ship my coins and deliver what was advertised. Should I even be worried about this?
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I bought an item (not a coin) recently and after I got it and checked it out, I emailed the seller saying the item was fine, I left positive feedback, and asking nicely if he would mind leaving one for me. After a week, no feedback. I emailed again and it's now been another week without a feedback.
Then I checked the seller's account. He has 1400+ feedbacks, and has left just 200, with the only one since June being a neg for someone else. It's obvious he believes he doesn't need to leave anyone a positive feedback any more.
New collectors, please educate yourself before spending money on coins; there are people who believe that using numismatic knowledge to rip the naïve is what this hobby is all about.
<< <i>Should'nt the seller leave feedback as soon as they receive payment? >>
Yes. As a matter of common courtesy. Do they have too? No. No one is required to leave FB.
<< <i>Is the seller afraid I'll leave a negative? >>
That could be the case. I've had several inform me that after I leave FB, they'll leave theirs. Some never leave FB. Too busy or too lazy. For me, if they leave it-GREAT. If not, no sweat off my nose. But if they don't leave it for me, I don't leave it for them.
I would say I've had to do this six or seven times. Should I have to resort to that? Not in a perfect world.
Excellent suggestion. Thanks.
Lately, feedback is thought of more as a defensive weapon.
There are a lot of rude people out there, but there are a lot of morons too.
Once I mailed a check and after over 3 weeks I was about to email asking what was up and I got an email saying he mailed the coin today and he'd return feedback once I left it.
The very next day he emails asking why I haven't left feed back yet.
I sold a coin to an eBay PowerSeller on ebay. He takes 3 weeks to pay me and then sends a personal check for $500. Since I'd been hauling the coin back and forth to the post office I decided to not wait for the check to clear and mail it. He sends an email saying he got it was very happy. I left feedback and replied if it would be appreciated if he would do the same. And of course nothing.
Sometimes when you read negative feed back you can see it's not deserved. I saw one with 5 negs from this guy whose complaint was "I send a check 7 days ago and received nothing"
My posts viewed
since 8/1/6
Sometimes I lose track and just forget to leave feedback. Doesn't happen very often but it does happen.
I think Clankeye gave some great advice.
The feedback thing is a subject of lots of discussion, because it means something to lots of folks, and none to others.
In particular, I always leave feedback immediately on receipt of funds (or when personal check clears) as a seller. I feel that is my personal duty to the folks that have trusted me with their money.
As a buyer, I do leave feedback once I receive my item(s) right away.
I don't actually ask anyone for feedback for me on either purchase or sell, so all the feedback in my portfolio are those that are freely given. Since I have 15-20 transactions a week, it averages out nicely to two or three feedbacks a week for me. I feel good about it, but I stopped worrying about those that do not return the feedback favor.
If you're just starting out, it is hard to build up good numbers, even when you're being a model eBay member. I really like Clankeye's suggestion (actually, Clankeye often leaves good advice on this forum
<< <i>I got an email saying he mailed the coin today and he'd return feedback once I left it. >>
If a seller waits for me to leave feedback first, he'll be long since retired before it happens. I pay immediately, and always with secured funds. I used to leave feedback as soon as I received my coins, but after no return feedback from a good half the sellers, no more.
As a seller, I always leave feedback for my buyers once good funds are received. It's common courtesy.
Russ, NCNE
I recently sold a collection for a patient of mine - they were offered $75 by a dealer, they told me about it and I sold it for nearly $2000 on ebay. One of the transactions went sour - they paid slowly and weren't happy with the coins (even though accurately described as cleaned and ugly). Had I left pos. feedback on payment, I would have had no recourse once they left me neg. feedback. Once they slammed me, I slammed them back.
I only leave feedback once I know the customer is happy, usually (and most simply) from their feedback. If they aren't, I try to make them happy.
<< <i>I don't leave feedback until I'm sure the transaction has been completed to the satisfaction of both parties. >>
Why not? If a buyer has sent me good funds as agreed in a timely manner, he has fulfilled his obligation. There is no logical reason not to reward that. If that buyer later decides he is unhappy with the product, he has still upheld his end of the bargain by paying for said product. The customer's happiness has no bearing at all on whether or not a seller should do the courteous thing.
Russ, NCNE
Lakesammman
That's exactly what I was saying about using it as a defensive weapon. I think more and more people think that way.
When I sell something I leave feedback when the funds are good. The buyer has done what they said they would - they paid.
If somebody wants to negoiate after the sale you can easily resolve it - with a refund.
But I guess once you've gotten the dreaded NEGATIVE you become more apprehensive. If you do enough transactions you'll always get some anyway just because you are dealing with the public and they are out there.
I wish Sears didn't keep their feedback private. I think some of those would be fun to read. I wonder what their policy on feed back is?
My posts viewed
since 8/1/6
The initial impulse to leave neg. feedback can easily be converted to pos. (or neutral) by satisfying the customer (that's what it's all about). Only when the transaction is complete should feedback be left (pos. or neg.).
If I get slammed by neg. feedback before even hearing why the buyer is unhappy, there is no incentive to make them happy - a bad situation for both parties.
thanks for the advice. i completed 2 auctions as buyer in the last mo. and no feedback.
as i only have 6 right now every little bit helps. hope it works. i only use paypal auctions so i can pay right away and get the coin.
any way thanks again
rip
Joe
noticed a good reply to a negative feedback:
"Obvious mistake on my part that a reputable buyer would have first given a reputable seller the opportunity to quickly resolve. Apologies, please shop elsewhere."
No Way Out: Stimulus and Money Printing Are the Only Path Left
20 year anniversary of the post?
I saw "send a check" in the OP and had to check the date, sure enough, a 20 year old thread. Ebay was practically in its infancy when this was first posted.
Collector, occasional seller
eBay's actions (not their often conflicting statements) actually support the position that the transaction isn't over until the buyer is satisfied (indicated by leaving positive feedback) and that the buyer should be the first to leave feedback. eBay allows the seller to provide automatic positive feedback when a positive feedback is received from the buyer. They do not provide the same service for buyers, thus they expect buyers to leave feedback first (and be rewarded for the same).. With negative feedback no longer available to sellers, positive feedback is the only leverage that sellers retain over the infrequent bad actors. eBay recognizes this
OLD THREAD
it is GREAT to know this has not only been something that has irked me all these many years. there are a lot of threads in the archives on this subject and if not for so many members here being members of ebay, i wouldn't even post this here.
i was looking for somewhere to make this post w/o starting yet another ebay thread and since the search function doesn't allow us to sort by soonest/latest i kinda just landed here.
not a feedback rant, though i still haven't gotten it all out of my system yet, surprisingly. leaving feedback is about courtesy, ya know?
SO anyway, on with why i am posting. i see now that at least some account holders, probably mostly for store owners and perhaps only certain tiers, have their feedback number or feedback at all not visible. (see below) i don't know really but i saw that the feedback number can be removed from the main listings, which has a lot of benefits and drawbacks of course. i have avoided some sellers by checking their feedback history with tons of negs and/or specific kinds of negs, especially recent ones, either bottle-necked and/or over a long period of time.
BUT, it is time for some sort of revamp of the feedback system. one way or another. for those of you that haven't noticed, you can look at the feedback number and for store accounts, you can click their name and see the actual number of transactions and the UNBELIEVABLE disparity between the 2 numbers but you can also see the amount of transactions they have done on that page. not the main page.
SO, perhaps this is another step towards a reasonable and effective solution towards keeping feedback fair as possible for both the seller and buyer.
this post has NOTHING to do with GSC. i just clicked a random coin listing and that is whom i landed on. this is just an FYI/discussion about a major change to how users interact with a billion-dollar corporation online and each other.
below you can see a/the new format w/o the feedback number. i actually didn't see the obvious spot to click it like we used to be able to. fwiw
OLD THREAD OLD THREAD OLD THREAD
That being said, as an eBay buyer, i almost never leave feedback. Also don't rate products I buy on Amazon, or leave Yelp reviews. Or take surveys. Just the way I roll.