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eBay Returns Policy Unenforceable

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  • ahopewell55ahopewell55 Posts: 276 ✭✭
    The return should be honored. There are no conditions listed. I'm surprised Ebay ruled that way. I would contact Paypal and then my credit card company. Is there an appeal process of an Ebay ruling?
  • WingedLiberty1957WingedLiberty1957 Posts: 2,992 ✭✭✭✭✭
    I agree. This just sounds wrong.

    You should be able return for any reason in the time period allowed unless there was a specific restriction placed on returns by the seller (like no returns of TPG slabbed coins)

    Keep pressing ebay or paypal, and you will be able to get your money back.
  • FrankcoinsFrankcoins Posts: 4,572 ✭✭✭


    << <i>

    Frankly, after all the horror stories I've heard with ebay forcing returns and refunds even if NO return policy is stated, I'm very surprised they ruled against you. Can you post ebay's exact response to you here? >>



    Yep...I was forced to take back a 5 oz ATB hockey puck on the 44th day during the period last year when silver dropped from $48 to $32 in a month or so. Buyer even lied to eBay and said "he just noticed" I sent the wrong date. But these were 1 year only designs! I even sent ebay photos of the returned coin as I opened it at the post office in front of the manager.
    Frank Provasek - PCGS Authorized Dealer, Life Member ANA, Member TNA. www.frankcoins.com
  • derrybderryb Posts: 37,673 ✭✭✭✭✭
    As an ebay seller, returns, even when unwanted should be accepted without all the stress, it's a cost of the game. As long as you get your item back in the same condition you sent it you are only out the shipping fees to get the item to the buyer. Returns trump SNAD claims and bad buyer feedback. You can always block the original buyer, warn others to block the buyer, and then sell the item again.

    For those that ship free, just include a reduction of original shipping fees paid by the seller from the refund as well as return shipping fee to be paid by buyer in your return policy.

    No Way Out: Stimulus and Money Printing Are the Only Path Left

  • davewesendavewesen Posts: 6,673 ✭✭✭✭✭
    eBay did not 'force' 14 day returns on buyers, but they require it for 20% discount on fees.


    It is too bad you did not just call the guy (from contact info) to get their address after they (stalled?) did not respond to your message. A coin as valuable as that should be attached to packing slip and have a good return address. I have been to a few USPS lost and damaged good auctions that are mainly results of poor shipping (bad packing, no addresses for sender / receiver)
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  • hiijackerhiijacker Posts: 1,172 ✭✭✭


    << <i>So you know how to grade better than three paid professionals your saying. Sorry but your the one at fault in this case if you buy a professionally graded coin and do not agree with the grade use the grade guarantee of the grading service. Neither eBay or the seller did anything wrong. >>




    What he said
    Buyer of all vintage Silver Bars. PM me
    Cashback from Mr. Rebates
  • leothelyonleothelyon Posts: 8,492 ✭✭✭✭✭
    Go search ebaysucks.com Some interesting reading.

    The more qualities observed in a coin, the more desirable that coin becomes!

    My Jefferson Nickel Collection

  • northcoinnorthcoin Posts: 4,987 ✭✭✭✭✭


    << <i>You can still have other options:

    1.) Appeal eBay decision;
    2.) Open a case with PayPal (this is separate);
    3.) Do a charge back with your credit card company.

    If the return policy says that you have 14 days to return the coin, then he must give you a refund if you comply with the terms of the listing or he is in breach of contract. >>



    Isn't the problem with all this that the OP DID NOT RETURN the item within 14 days. Notifying of an intent to return is not returning the item. Whether there was a return address on the package or not is not the point. Ebay is not going to get involved in deciding who is right about factual issues that it has not control over. All they can go by is whether the item was in fact returned in the 14 day time period. Maybe I missed something, but it did not appear to me that the buyer could produce any proof that the item had been returned within the 14 day return period.
  • greghansengreghansen Posts: 4,301 ✭✭✭
    This thread has gotten pretty 'deep in the weeds' and I did not read every response. To me, regardless of questions about 'why would you bid on an expensive coin with such crappy photos'; the overriding issue to me seems to be the seller absolutely refused to honor a 14 day return. As a seller, we offer these things along with 1 day shipping to get final value fee reductions. I've always considered them a 'no questions asked' return policy and frankly, I've had very few returns...but it does happen from time to time and sometimes on pricey material. My opinion is, if it comes back within 14 days for ANY reason the return gets honoered.

    Greg Hansen, Melbourne, FL Click here for any current EBAY auctions Multiple "Circle of Trust" transactions over 14 years on forum

  • OPAOPA Posts: 17,142 ✭✭✭✭✭
    Maybe, I'm missing something here. I'm under the impression, that the OP filed a SNAD claim, which ebay subsequently ruled in the buyers favor and not a claim that the seller refused to honor the 14 day return option.
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • 7over87over8 Posts: 4,733 ✭✭✭
    this is why we avoid ebay at all costs.

    fvf are way to high, thier problem arbitration seems to be one sided (buyer)

    its just not worth it.

    sell a coin at a show and the deal is done. buyer inspects the coin, a price is negotiated, and the buyer walks away with the coin.

    no returns, no adjustments, no complaints, done.
  • 19Lyds19Lyds Posts: 26,492 ✭✭✭✭


    << <i>this is why we avoid ebay at all costs.

    fvf are way to high, thier problem arbitration seems to be one sided (buyer)

    its just not worth it.

    sell a coin at a show and the deal is done. buyer inspects the coin, a price is negotiated, and the buyer walks away with the coin.

    no returns, no adjustments, no complaints, done. >>

    Right.

    I think you forgot the part about deducting your coin show table fees which are w-a-a-a-y more expensive than eBay fvf.

    Small shows of 50 dealers or less sometimes charge $250 per table.
    Major coins shows are significantly higher. For example, Longbeach charges between $400 and $2200.

    Of course, you could always blow off getting a table and simply sell your coin in the aisles but then those folks that paid the table fee's are gonna want you tossed out on your butt.

    Then again, you could also sell to one of the dealers at a coin show but, don't expect the same price you'd get selling it privately provided the dealer even wants your coin.

    I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.



    The name is LEE!
  • OPAOPA Posts: 17,142 ✭✭✭✭✭


    << <i>this is why we avoid ebay at all costs.

    fvf are way to high, thier problem arbitration seems to be one sided (buyer)

    its just not worth it.

    sell a coin at a show and the deal is done. buyer inspects the coin, a price is negotiated, and the buyer walks away with the coin.

    no returns, no adjustments, no complaints, done. >>



    Utopian theory. I'll guarantee, that selling most common coins to a dealer at a coin show, will net you less than what you would have netted on eBay, even with eBay's 7% FVF. And one of several reasons for that, is the post above mine.
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • telephoto1telephoto1 Posts: 4,962 ✭✭✭✭✭

    <<Utopian theory. I'll guarantee, that selling most common coins to a dealer at a coin show, will net you less than what you would have netted on eBay, even with eBay's 7% FVF. And one of several reasons for that, is the post above mine.>>

    I wish it was only 7%. Between eBay and PayPal costs you're looking at twice that. Add in shipping costs (because eBay essentially forces sellers to offer free shipping anymore), plus if you factor in things like your time for anything, and that theory seems a lot more realistic.

    Regarding the table fees comments... first off, most smaller club shows aren't charging all that much. Big shows, that's different...but, even if they were pricier, with most shows the fees are pretty well covered from deals done before the public even hit the bourse floor.

    RIP Mom- 1932-2012
  • 7over87over8 Posts: 4,733 ✭✭✭


    << <i> I'll guarantee, that selling most common coins to a dealer at a coin show, will net you less than what you would have netted on eBay, even with eBay's 7% FVF >>



    not when im the dealer with the table. table fees $100. - 125 table show. Lots of traffic.

    much better than ebay. ebay is only good for unusual items. thats where the difference in prices make it worth it.
  • OPAOPA Posts: 17,142 ✭✭✭✭✭


    << <i>

    << <i> I'll guarantee, that selling most common coins to a dealer at a coin show, will net you less than what you would have netted on eBay, even with eBay's 7% FVF >>



    not when im the dealer with the table. table fees $100. - 125 table show. Lots of traffic.

    much better than ebay. ebay is only good for unusual items. thats where the difference in prices make it worth it. >>



    I guess that's a matter of opinion...with over 300,000 current coin & precious metal auctions and an audience in the millions, it doesn't take a Rocket Scientist to know whose more popular with the better return.
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • OPAOPA Posts: 17,142 ✭✭✭✭✭


    << <i><<Utopian theory. I'll guarantee, that selling most common coins to a dealer at a coin show, will net you less than what you would have netted on eBay, even with eBay's 7% FVF. And one of several reasons for that, is the post above mine.>>

    I wish it was only 7%. Between eBay and PayPal costs you're looking at twice that. Add in shipping costs (because eBay essentially forces sellers to offer free shipping anymore), plus if you factor in things like your time for anything, and that theory seems a lot more realistic.

    Regarding the table fees comments... first off, most smaller club shows aren't charging all that much. Big shows, that's different...but, even if they were pricier, with most shows the fees are pretty well covered from deals done before the public even hit the bourse floor. >>



    Actually it's less than 7% if you are selling coins and have a store with a top seller rating...(eBay gives you a 20% kick back on the FVF) True, you need to add the PayPal fee of roughly 3%. (I'm sure that rate is similar to what your B&M store gets charged)
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • silverman68silverman68 Posts: 548 ✭✭✭
    Short answer, file a charge back with your credit card company.
  • RaufusRaufus Posts: 6,896 ✭✭✭✭✭


    << <i>

    << <i>So you know how to grade better than three paid professionals your saying. Sorry but your the one at fault in this case if you buy a professionally graded coin and do not agree with the grade use the grade guarantee of the grading service. Neither eBay or the seller did anything wrong. >>



    I would disagree that the seller did nothing wrong, Syl. 14 day return, to me, means returns for any reason, as long as the coin is in the original holder and condition.

    It gets a little tougher when it's won in an auction, as auctions aren't intended to be "on approval" formats like a Buy It Now.

    I wouldn't rule out all higher-value coins on eBay. However, I would be more careful when pics are as crappy as this seller's, and I would be more careful in an auction format. Buy It Now with good pics should not be a problem.

    It also teaches the lesson that to preserve the ability to leave a negative, you might want to think twice about getting eBay involved. >>



    While I understand what you're saying, if the seller has no intent on taking a return than say no return.

    The simple fact is that a 14 day return policy is stated by the seller with no exceptions noted. The seller should have taken it back - period. Don't list a return policy of 14 days when you won't take a return.
    Land of the Free because of the Brave!
  • RaufusRaufus Posts: 6,896 ✭✭✭✭✭


    << <i>The seller offered a 14-day return policy and you attempted to use the policy. If ebay will not stand by you then go directly to your credit card and I think you may win your case. >>



    Excellent point. However, they may just use PayPal to get the money.
    Land of the Free because of the Brave!
  • CharlotteDudeCharlotteDude Posts: 3,165 ✭✭✭✭✭
    Just now reading this thread. Don't know why B is getting so much grief for trying to return a coin when the seller clearly offered a 14-day return privilege. Ease up, folks. Crappy pics or not... a return guarantee is a return guarantee. Nothing wrong with "taking a shot" to land the coin you want if the opportunity presents itself. I would've done the same thing, and if the coin didn't measure up, it would go back to the seller for a refund. Whether the venue is an auction, a direct sale, or approval - a return privilege is a return privilege. Ebay should enforce this - that's the point B was trying to make - plain and simple.

    'dude
    Got Crust....y gold?
  • telephoto1telephoto1 Posts: 4,962 ✭✭✭✭✭


    << <i>

    << <i><<Utopian theory. I'll guarantee, that selling most common coins to a dealer at a coin show, will net you less than what you would have netted on eBay, even with eBay's 7% FVF. And one of several reasons for that, is the post above mine.>>

    I wish it was only 7%. Between eBay and PayPal costs you're looking at twice that. Add in shipping costs (because eBay essentially forces sellers to offer free shipping anymore), plus if you factor in things like your time for anything, and that theory seems a lot more realistic.

    Regarding the table fees comments... first off, most smaller club shows aren't charging all that much. Big shows, that's different...but, even if they were pricier, with most shows the fees are pretty well covered from deals done before the public even hit the bourse floor. >>



    Actually it's less than 7% if you are selling coins and have a store with a top seller rating...(eBay gives you a 20% kick back on the FVF) True, you need to add the PayPal fee of roughly 3%. (I'm sure that rate is similar to what your B&M store gets charged) >>




    The operative phrase is "if you are selling coins and have a store with a top seller rating." For the average collector who isn't doing that much selling, a store isn't feasible as there are monthly fees of $20/month and up depending on subscription level. Those fees get paid whether you sell or not. And to get the TRS fee discount (actually you have to be Top Rated Plus now; merely Top Rated isn't enough), you have to jump through a few hoops first, including having done at least 100 transactions over the previous year... again not practical for the occasional or one time seller. So, unless you have already established yourself you aren't going to get any discounts.

    RIP Mom- 1932-2012
  • 19Lyds19Lyds Posts: 26,492 ✭✭✭✭


    << <i><<Utopian theory. I'll guarantee, that selling most common coins to a dealer at a coin show, will net you less than what you would have netted on eBay, even with eBay's 7% FVF. And one of several reasons for that, is the post above mine.>>

    I wish it was only 7%. Between eBay and PayPal costs you're looking at twice that. Add in shipping costs (because eBay essentially forces sellers to offer free shipping anymore), plus if you factor in things like your time for anything, and that theory seems a lot more realistic.

    Regarding the table fees comments... first off, most smaller club shows aren't charging all that much. Big shows, that's different...but, even if they were pricier, with most shows the fees are pretty well covered from deals done before the public even hit the bourse floor. >>

    In your area, smaller show fee's might occur but not in my area.

    I inquired about a table and was quoted $250 for a 6 foot table. That's some speecy spicey meata-ball!

    A coin club I belonged to in Colorado charged $45 which is more to my liking.

    Now, if I had a inventory of classic coins which were sure to attract some attention, I might consider $250. But I don't. I have mainly moderns with not nearly $250 worth of classics. I expect losses on everything I sell primarily due to the moderns market which can be brutal.

    But, thats just me.
    I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.



    The name is LEE!
  • 19Lyds19Lyds Posts: 26,492 ✭✭✭✭


    << <i>

    << <i>

    << <i>So you know how to grade better than three paid professionals your saying. Sorry but your the one at fault in this case if you buy a professionally graded coin and do not agree with the grade use the grade guarantee of the grading service. Neither eBay or the seller did anything wrong. >>



    I would disagree that the seller did nothing wrong, Syl. 14 day return, to me, means returns for any reason, as long as the coin is in the original holder and condition.

    It gets a little tougher when it's won in an auction, as auctions aren't intended to be "on approval" formats like a Buy It Now.

    I wouldn't rule out all higher-value coins on eBay. However, I would be more careful when pics are as crappy as this seller's, and I would be more careful in an auction format. Buy It Now with good pics should not be a problem.

    It also teaches the lesson that to preserve the ability to leave a negative, you might want to think twice about getting eBay involved. >>



    While I understand what you're saying, if the seller has no intent on taking a return than say no return.

    The simple fact is that a 14 day return policy is stated by the seller with no exceptions noted. The seller should have taken it back - period. Don't list a return policy of 14 days when you won't take a return. >>

    I think thats the thing though.

    The seller doesn't "state" a 14 day return policy. eBay does and given the low selling experience of this particular seller, it's possible that s/he overlooked that part of the listing and once a bid is placed, that particular aspect of tyhe listing cannot ne changed.

    Besides, given the back and forth before eBay made their decision, the 14 days had probably elapsed. I don't know for sure.

    If it were me in this situation, I would have emailed the seller with the intent to return the coin and then sent it registered mail with full tracking. Had the seller not provided me with return mail information, I would have contacted ebay way before 14 days was up.

    But again, thats just me.

    In the case of this "particular" coin, I'd have probably just kept it and resold it since I'm not a big proponent of "approval ebay auctions". I bid......I accept responsibility for my actions. 14 Day return policy or not!
    I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.



    The name is LEE!
  • telephoto1telephoto1 Posts: 4,962 ✭✭✭✭✭
    The unfortunate reality is that Ebay is nothing more than a big free approval service. Whether it's a legit SNAD or a nitpicky grade thing like this...as long as a buyer pays via PayPal funded with a credit card they can return anything for any reason regardless of the seller's TOS, or whether there's a returns policy or not.
    Plan A, SNAD through Ebay. Plan B, SNAD through PP. Last resort, always works...chargeback through CC company itself.

    RIP Mom- 1932-2012
  • derrybderryb Posts: 37,673 ✭✭✭✭✭
    ebay cannot enforce deals between buyers and sellers no more than your local newspaper can when it comes to a classified ad.

    No Way Out: Stimulus and Money Printing Are the Only Path Left

  • CoinNewBeeCoinNewBee Posts: 159 ✭✭✭
    Here's the PCGS on line grading picture of a 1842 $10 Gold Liberty AU-58. I think you'd have a hard time arguing it was graded that far below the label on the holder.
    [URL=http://s1095.photobucket.com/user/mimild1/media/24550991_550_zps80b8deaf.jpg.html]image[/URL]

    Here's your coin.
    [URL=http://s1095.photobucket.com/user/mimild1/media/T2eC16FHJIE9qSO8G1BRYHKCR60_3_zps0f4ea012.jpg.html]image[/URL]


    Always more to know!
  • TwoSides2aCoinTwoSides2aCoin Posts: 44,619 ✭✭✭✭✭
    I'll trade something for it at that price. Why not ? I'm keeping my dignity and integrity, though. The guys selling do not have to do as I do and if you sell like this to people, please do not call. I don't want your kind in my shop. I like TWO WAY streets.

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