My first Paypal Dispute, looking for advice! Update 3.27.13
steelielee
Posts: 1,177 ✭✭✭
Just received an email from Paypal saying that they are going to cover this claim through their seller protection program. I'm a little surprised because it seems like they usually side with the buyer. So, two phone calls to PP and documenting the auction on the PP website was sufficient apparently.
It's not clear to me whether the buyer got his money back or not. I'd guess that he did, plus kept the coin. I'm guessing that PP ate the cost.
In any event, the scamming buyer is davidpatch2012.
Just received my first Paypal seller dispute on a seated quarter sold at the end of January. The transaction was a problem from the get-go as the buyer didn't pay until a NPB case was opened and, even at that, waited til an hour before the case ended to pay.
So, out of curiosity on why someone would NPB on a $40 coin (plus with too much time on my hands , I followed his ebay activity for a while. Seems his MO is to buy problem coins, crack them, and sell them as problem free. The seated quarter he bought from me was raw. He listed this coin three times in the following weeks and listed it each time as uncirculated, once calling it gem. The coin clearly is not uncirculated. I listed it as VF with an old cleaning.
So today I receive an email from PP which states:
"We were recently notified that one of your buyers filed a chargeback and
asked the credit card issuer to reverse a payment made to you on Jan 28,
2013.
The buyer claims that this purchase was made without authorization to use
the credit card. Their credit card issuer needs additional information from
you about this transaction.
Please respond within 10 days so that we can help resolve this chargeback.
To respond, log in to your PayPal account and go to the Resolution Center
to provide information about this transaction.
The credit card issuer decides if the buyer's claim is legitimate. Once the
credit card issuer receives your information, it may take up to 75 days to
make a final decision.
Because the credit card issuer has reversed the charge for this
transaction, we've placed a temporary hold on the funds associated with
this transaction until the case is resolved. Our user agreement explains
our policies on holding funds."
So he has my coin and now a hold on my money and claiming a credit card authorization issue over which I have no control.
I'm looking for a little help here on how to proceed. What do I tell PP? I'm inclined to state essentially what I said earlier in my post, that he has the coin and tried to sell it three times, now wants his money back. Don't know what else to tell PP. Got the feeling that I'm out the coin and money!
Thoughts? Thanks....
************************************
Many successful BST transactions with dozens of board members, references on request.
Many successful BST transactions with dozens of board members, references on request.
0
Comments
<< <i>"The buyer claims that this purchase was made without authorization to use the credit card." >>
From what I can tell based on the story you presented the buyer is a lying and just not a good person to deal with. Bottom line, the buyer is indicating that credit card fraud was at play here. So the long of short of it he will get to keep the money on the coin. Block this POS and feel lucky that it was only a $40 loss.
Sorry!
I just had a buyer wait until I filed an NPB before they paid, despite at least two attempts to contact from my end.
I hope mine was just a forgetful person who hadn't checked her email.
Good luck- I don't know much about how all this works (been lucky so far), but I'm crossin' my fingers for you.
Collector since 1976. On the CU forums here since 2001.
As said earlier, have paypal look at his attempts to resell the coin. Easiest solution is to inform him you will refund upon return of the coin. That way you at least get the coin back.
"A car is a tool that takes you from one place to another. Everything beyond that is a payment for other people's perception of you."
Rob
Successful Trades with: Coincast, MICHAELDIXON
Successful Purchases from: Manorcourtman, Meltdown
<< <i>share his ebay user ID with us.
As said earlier, have paypal look at his attempts to resell the coin. Easiest solution is to inform him you will refund upon return of the coin. That way you at least get the coin back. >>
What derryb advised.
1. Good luck dealing with this lowlife.
2. Out him so others can block him and not have to deal with what you're going through.
My icon IS my coin. It is a gem 1949 FBL Franklin.
Rob
Successful Trades with: Coincast, MICHAELDIXON
Successful Purchases from: Manorcourtman, Meltdown
<< <i>I have two thoughts.
1. Good luck dealing with this lowlife.
2. Out him so others can block him and not have to deal with what you're going through. >>
I'd love to out him but isn't that now "against the rules"???
I've also heard from several other board members that have had the same experience with this guy. PM me and I'll out him.
Also, thanks for the well wishes and advice...I'm thankful that it's only 42 bux....
Many successful BST transactions with dozens of board members, references on request.
Wow, this one sure does sound like a stinker. I hope what comes around goes around.
Collector since 1976. On the CU forums here since 2001.
Sorry to hear what happened. Would like to know their eBay id so we can block them.
That's really low
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
<< <i>
I'd love to out him but isn't that now "against the rules"???
I've also heard from several other board members that have had the same experience with this guy. PM me and I'll out him.
Also, thanks for the well wishes and advice...I'm thankful that it's only 42 bux.... >>
Just post the link of him/her listing your coin for sale. We can figure out the rest from there!
<< <i>Is there no option to offer a refund to PP (and credit card) in exchange for the coin back? Seems PP would require the coin returned. >>
I think that its the credit card company that issued the chargeback "against" Paypal who then notified the eBay seller.
If the credit card holder says that the charge was "unauthorized", this in itself indicates that the card holder did not receive anything. As far as the credit card compay is concerned, their customer didn;t receive the coin and as such, would not require it to be returned.
Does that make sense?
The best bet, as suggested earlier, is to provide Paypal with the buyers listing history on the piece that he supposedly didn't receive. They would then pass this on to the Credit Card Company.
The name is LEE!
I already had the joker blocked! WOW!
<< <i>
<< <i>Is there no option to offer a refund to PP (and credit card) in exchange for the coin back? Seems PP would require the coin returned. >>
I think that its the credit card company that issued the chargeback "against" Paypal who then notified the eBay seller.
If the credit card holder says that the charge was "unauthorized", this in itself indicates that the card holder did not receive anything. As far as the credit card compay is concerned, their customer didn;t receive the coin and as such, would not require it to be returned.
Does that make sense?
The best bet, as suggested earlier, is to provide Paypal with the buyers listing history on the piece that he supposedly didn't receive. They would then pass this on to the Credit Card Company. >>
What he said. Although it's only $42, it doesn't make sense to reward this person for his dishonesty. So I would fight it with everything. And a good place to start is with the info in the original post, plus screen prints of the several times he offered the item for sale. Then after you have filed the response with PayPal, call the person at PayPal and calmly explain your case. Who knows, maybe they will NARU him!
An authorized PCGS dealer, and a contributor to the Red Book.
In my case the buyer to watch out for is: davidpatch2012
and here is the toolhaus link that shows his negative and neutral feedback...5 negs and 5 neutrals all this year
Feedback
<< <i>I would show as much proof as you can that he listed the coin for sale. Grab screenshots and item numbers of the past listings. If it was an unauthorized charge, he had no right to sell the item when he received it. Delivery Confirmation can confirm that he was the recipient. >>
Do this, I don't see any way that PP can ignore this as proof of what the guy pulled.
Good luck and tell us the outcome.
<< <i>Interesting...I got notified of the same thing this morning from a transaction back in the beginning of February...tracking shows the package delivered on the 9th of February and I was never contacted by the buyer and when I look at his feedback as a buyer and seller it looks like he is a problem child.....I doubt it is the same person but what was the buyers name?
In my case the buyer to watch out for is: davidpatch2012
and here is the toolhaus link that shows his negative and neutral feedback...5 negs and 5 neutrals all this year
Feedback >>
Same guy.
Many successful BST transactions with dozens of board members, references on request.
<< <i>Do this, I don't see any way that PP can ignore this as proof of what the guy pulled. >>
PayPal ignored an "Item received, as described" feedback comment on eBay as proof of receipt. FWIW...
<< <i>
<< <i>Interesting...I got notified of the same thing this morning from a transaction back in the beginning of February...tracking shows the package delivered on the 9th of February and I was never contacted by the buyer and when I look at his feedback as a buyer and seller it looks like he is a problem child.....I doubt it is the same person but what was the buyers name?
In my case the buyer to watch out for is: davidpatch2012
and here is the toolhaus link that shows his negative and neutral feedback...5 negs and 5 neutrals all this year
Feedback >>
Same guy. >>
Ok well I would say that bodes well for both of us as Paypal is certainly going to look at a guy that is doing this to a lot of sellers......and realize he is up to no good.
<< <i>
<< <i>Is there no option to offer a refund to PP (and credit card) in exchange for the coin back? Seems PP would require the coin returned. >>
I think that its the credit card company that issued the chargeback "against" Paypal who then notified the eBay seller.
If the credit card holder says that the charge was "unauthorized", this in itself indicates that the card holder did not receive anything. As far as the credit card compay is concerned, their customer didn;t receive the coin and as such, would not require it to be returned.
Does that make sense?
The best bet, as suggested earlier, is to provide Paypal with the buyers listing history on the piece that he supposedly didn't receive. They would then pass this on to the Credit Card Company. >>
Yes, that makes sense, thanks. But the OP seems to have enough to fight this scammer, so I hope he does.
Rob
Successful Trades with: Coincast, MICHAELDIXON
Successful Purchases from: Manorcourtman, Meltdown
<< <i><sarcasm>Hopefully you at least gave him a positive feedback once he paid, since his part in the transaction was completely over.</sarcasm>
Sorry to hear what happened. Would like to know their eBay id so we can block them. >>
Yep poster boy for this topic!
Rob
Successful Trades with: Coincast, MICHAELDIXON
Successful Purchases from: Manorcourtman, Meltdown
Many successful BST transactions with dozens of board members, references on request.
<< <i>
<< <i>
<< <i>Interesting...I got notified of the same thing this morning from a transaction back in the beginning of February...tracking shows the package delivered on the 9th of February and I was never contacted by the buyer and when I look at his feedback as a buyer and seller it looks like he is a problem child.....I doubt it is the same person but what was the buyers name?
In my case the buyer to watch out for is: davidpatch2012
and here is the toolhaus link that shows his negative and neutral feedback...5 negs and 5 neutrals all this year
Feedback >>
Same guy. >>
Ok well I would say that bodes well for both of us as Paypal is certainly going to look at a guy that is doing this to a lot of sellers......and realize he is up to no good. >>
Actually, this guy wasn't doing this to lots of sellers, those negative feedback comments were from "His" buyers...