Can you use TrueView when doing a Crossover?

barrytrot · January 16, 2013 7:46AM

I'm filling in an online submission for some crossovers and there is no "trueview" checkbox.

Is this just a flaw in the online submission or is TrueView not available for Crossovers?

Casman · January 16, 2013 7:54AM

Hey Barry, I just did a crossover with true view so yes you can do it. regards cass

RYK · January 16, 2013 7:55AM

I believe that it is not available as I recently encountered the same. The thinking might be that if the coin does not cross, then you are stuck with payment for a service that cannot be delivered and would have to be refunded.

cthomas2 · January 16, 2013 8:03AM

Yes you can. Include the $10.00 fee in the Fee Calculation and leave a note on the submission form stating "please photo if crosses over". Before the order is completed I would contact customer service just to make sure it's been noted. Kind of a pain as it's not something typically offered, but they'll do it by request.

GeorgeKellogg · January 16, 2013 8:12AM

The last time I tried to TrueView a Crossover, PCGS said no. Their rationale was that TrueViews are done before grading, not after, and this couldn't be done on a Crossover, as you can't crack out a Crossover for photography as a first step. I got the sense that photographing Crossovers would disrupt the flow of their process.

I don't know if the policy has changed since then.

cthomas2 · January 16, 2013 9:03AM

Here you go

"Hi Chris:

With the new changes to charging orders after processing, PCGS will now allow TrueView on Crossover orders."

Corbin · January 16, 2013 9:11AM

Good Afternoon Everyone,

<< <i>With the new changes to charging orders after processing, PCGS will now allow TrueView on Crossover orders. >>

What Chris is saying is correct.

My Best Regards,

Corbin

cthomas2 · January 16, 2013 9:17AM

Looks like I might have been bending the rules before

DonWillis · January 16, 2013 9:20AM

You can ask for a TrueView with a Crossover. We now charge your card at the end of the transaction so it will always be for the correct amount.

LindeDad · January 16, 2013 10:11AM

<< <i>You can ask for a TrueView with a Crossover. We now charge your card at the end of the transaction so it will always be for the correct amount. >>

AuroraBorealis · January 16, 2013 10:33AM

I had a cross over done with trueview at FUN last week...

AB

Goldbully · January 16, 2013 11:21AM

Good news for sure....saves quite a bit of $$$$.....re-submission fees....S&H fees.....glad to hear this news....thanks Don and Corbin.
BTW Corbin, it's great to have a top notch, proactive PCGS CSR on the forum.....thank you.

MilkmanDan · January 16, 2013 11:29AM

Cool! This must have been a recent change, I was told this wasn't possible for an order in December.

RYK · January 16, 2013 11:54AM

You can ask for a TrueView with a Crossover. We now charge your card at the end of the transaction so it will always be for the correct amount.

Now, you tell me.

Can you use TrueView when doing a Crossover?

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