HELP Listed first items with ebay, and they cancelled the listing????

CEOcoinshopcom · October 8, 2012 6:35AM

Listed some Proof rolls on ebay... first time for us.
Got into office this morning and they cancelled the listings????
The following listing(s) have been removed because of concerns with your account:

300789625548 - ROLL (25) 2008 S Gem Proof John Quincy Adams Presidential Dollar US Coin
300789642239 - Roll of (40) 1987 D Brilliant Uncirculated Washington Quarter US Coin
300789645529 - ROLL (25) 2008 S Gem Proof Andrew Jackson Presidential Dollar US Coin
300789650751 - ROLL (25) 2008 S Gem Proof James Monroe Presidential Dollar US Coin
300789658067 - ROLL (25) 2008 S Gem Proof Martin Van Buren Presidential Dollar US Coin

All associated fees have been credited to your account. If your account status has changed due to this item removal, we'll send you a separate notice.

The selling practices policy requires seller to provide complete and detailed information about the product they’re selling. Buyers looking for the type of items you are selling have very high expectations and if you aren’t describing the items well, it can lead to a bad buying experience and possible negative selling feedback.

You're required to:
Describe only the item you're selling in the listing and the terms of the sale.
Provide complete and accurate details.
Specify the condition of the item.
Provide your own photos of each item and a detailed description.
Verify that the spelling of all brand names is correct.
Describe any defects or flaws—this helps avoid problems or buyer dissatisfaction.
When selling a used, refurbished, or flawed item, we recommend including pictures of the actual item for sale instead of a stock photo.

Relisted them.. here's a LINK?
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=300791407749

Please tell me what I'm doing wrong? I called ebay and the lady just read the above email to me. Could not get specific thing I'm doing wrong, or what to correct.
You guys are the experts... Please help.

DennisH · October 8, 2012 6:53AM

I don't see anything wrong.

auction link

LanceNewmanOCC · October 8, 2012 6:55AM

.
seems a bit strict. the only thing i'd change is the wording.

ROLL (25) 2008 S Gem Proof John Quincy Adams Presidential Dollar US Coin
Roll of (25) Coins etc etc - this may not matter, but it might.

it is difficult to know exactly what it is they want to see changed. i bet it has a lot to do with 0 feedback. once you get a bit of history, you'll see these things probably won't happen as much. take it from me, someone that reports a lot of listings, ones that break policy severely, images that look stock like yours do simply send off red flags for new accounts. i didn't report your items as there isn't enough there to report imo. don't over-think it. just give it some time.

we also don't know the inner workings of your information within the ebay/paypal system and if you have other accounts. i don't care and am not asking, just providing some other factors that they may have considered. I will say the more connected and more information you provide, the better off you will be. don't be surprised if your funds are held until after feedback is left and/or up to 30 days after sales date(s).

hope it helps and good fortune to you
.

Coinsponge · October 8, 2012 6:56AM

Boy, I sure do not know what is the problem based on what you provided but I would call Ebay again and get someone more helpful. Tell them to be specific.

TwoSides2aCoin · October 8, 2012 7:01AM

ebay is a slugfest which means a slug prevented a fest due to a technicality in the TERMS of SERVICE. What technicality ? That's the question.

CEOcoinshopcom · October 8, 2012 7:03AM

Thanks for the input. I've avoided ebay for a long time, and finally decided to give it a shot, and then they kill the listings.
Frustrating, to say the least. The pictures are mine, not "borrowed" and I'm not sure what more they want for description. I guess round and shiny?
I didn't know how to change the return policy, so the first group had "no returns", never how I do business. So that's fixed, and I put the single coin picture as the thumbnail, so maybe things will work out now??? Can't prove or improve feedback, until you get some. The lady I talked with sounded like the commercial with the russian guy... bad english and NO HELP.

AUandAG · October 8, 2012 7:04AM

If the coins pictured are the ones you are selling, state so. If it's a stock pic, state so.

There is where the confusion lies.

bob

CEOcoinshopcom · October 8, 2012 7:04AM

I have a bunch of variety coins to list... but I don't dare, until I learn how to do it, their way.

TwoSides2aCoin · October 8, 2012 7:09AM

<< <i>I have a bunch of variety coins to list... but I don't dare, until I learn how to do it, their way. >>

The best way is to serve your customer and not be afraid of the big bad gorilla.

messydesk · October 8, 2012 7:23AM

This may seem strange and picky, but your description is being rendered in a font that makes it look like you're listing from China. That's not an issue with eBay, but when you are just starting out and have no feedback, avoiding anything that looks like a red flag (especially one with yellow stars on it) is a good idea. Try "Times New Roman" instead of "Times Roman".

I have no idea what eBay's problem was with your listing, but I've never accused them of being the brightest bulbs on the tree.

UtahCoin · October 8, 2012 11:50AM

It might be that your feedback is only 3.
It's not written anywhere, but I've talked to a few people in the know that say you need a feedback of 10 before they cut you any slack.

derryb · October 8, 2012 12:26PM

I'm thinking it is because you didn't include any of the "Item Specifics" that get filled out during the listing process. They are category specific and appear in the listing process right after the category. For your category they are: Certification, Cert. #, circulated/uncirculated, strike type, etc.

Go into "revise listing" and complete the applicable drop down blocks in the Item Specifics area and remove those that don't apply. I'm thinking that by not including any of them that ebay thinks you are not giving enough info. It's possible that your method of creating a listing doesn't give you the Item Specifics option, but it is always available to you in via "revise listing."

Also, you pics could easily be mistaken for stock photos. You might try adding your ebay name (logo) to them when you edit them and before you upload them to ebay.

MsMorrisine · October 8, 2012 1:12PM

I refuse to use the "Product Details" on coins, but I Do use and even make my own "Item Specifics"

Those bullet points can go into the Item Specifics. I don't know if that is policy or not.

The only things I can think of are:
the picture of the single coin vs. it's 25
the use of the word "roll" when these do not come in rolls and no roll is shown (it's a tube of 25, I know)

I would take out the picture of the single coin.
I would change Roll to Tube and explain that these do not come in a roll, but it is for 25 coins which is equivalent to 1 roll of small dollars and perhaps they will let you live with Roll in the title. Perhaps you can go a bit further and say "Proof Roll of 25 Coins" in the title and drop the Gem since it is essentially fluff. You can describe them however you wish as high end proofs in the description without the over used GEM, plus proofs are thought to be Gem from the start anyway.

And mention that the picture is not a stock photo and that it is what will be received.

learn or use a little HTML basics to make it more readable.

MsMorrisine · October 8, 2012 1:22PM

interestingly enough, this auction is for a roll of 20 and it's been up for at least 2+ days.

you either have competition hassling you over technicalities, or someone who was "roll searching" for MS coins who saw yours and flagged it for a technicality... although it's odd the other one did not get hit, too. And it is odd a roll of MS quarters was taken down, too..... weird....

PS whatever you did "wrong" it was really minor. I've seen confusing auctions go through and never get taken down despite being deemed misleading to the reasonable forumites here.

Yeah... looking at the cents, quarters, and half dollars, it's gotta be the pictures plus the use of the word roll... plus your newness. Otherwise I can't explain it at all. Although, nuking them was unnecessary in the first place.

perhaps you can find a way to photo all 50 / 40 / 20 in one shot without the pile? (as if it should make a difference)

LindeDad · October 8, 2012 2:01PM

Problem might be that proofs are not issued by the mint in rolls and the mint does issue rolls of MS dollars.

derryb · October 8, 2012 3:15PM

change the title from "ROLL (25) 2008 S Gem Proof John Quincy Adams Presidential Dollar US Coin" to "(25) 2008 S Gem Proof John Quincy Adams Presidential Dollar US Coins"

In description change word "roll" to "tube"

OPA · October 8, 2012 10:24PM

<< <i>Problem might be that proofs are not issued by the mint in rolls and the mint does issue rolls of MS dollars.

>>

I fully agree with derryb assessment .... item specifics for coins is missing..............avoid the terminology of rolls (US Mint did not issue them in rolls) ... personally I would leave out the words "brilliant or "gem" in the title, but have it in the description part. First picture should be of all the coins or a tube with all the coins in it.

HELP Listed first items with ebay, and they cancelled the listing????

Comments

Leave a Comment