Will Ebay's rew return policy lead to more "no refund" sales or will sellers wait the 14 d

seateddime · May 30, 2012 5:59AM

I find 14 days a little much for returns if I were a seller.

If you buy a $20 Gold coin there is a lot of room for price changes as with many other coins of the same type.

Will we same more "no refunds" or more sellers offering 14 day money back auctions?

123cents · May 30, 2012 6:16AM

I see most of the sellers on Ebay offering 14 days returns on gold coins though I would have the same concerns as you as a seller.

sonofagunk · May 30, 2012 6:18AM

I switched to "no returns", but let people return things if they have a problem

derryb · May 30, 2012 6:19AM

Keep in mind the only advantage to a 14 day return policy is a little bit more top seller discount.

Fortunately the bullion category is exempt from the 14 day return policy when it comes to maximizing seller discounts.

LanceNewmanOCC · May 30, 2012 6:34AM

.
i have opted for the 14 day return policy although I do so in protest but it is my choice.

There are many things that can lead to the reduction of possible/actual returns: excellent images, feedback, communication, descriptions etc.

i personally think having a no-return option sends negative vibes to buyers and would possibly lead to more problems

than if they thought they at least had the option without having to contact ebay.

I'll skip right over listings with no returns as it is usually people living with a lot of fear and contempt as well as being overall much more

difficult to work with; so much so i'd nearly rather set myself on fire than to communicate with them.

i think i've seen mixed results on the type of return policy offered by sellers. I bet the sellers that do well offer the 14 day return.
.

derryb · May 30, 2012 6:46AM

savy buyers are fully aware of the EB/PP protection when it comes to receiving items that are not as described. A "no return policy" does not subject a buyer to any more odds that he will be stuck with something that was not as described. The secret to success is an accurate and full description.

A 14 day return policy encourages "window shopping" from coin buyers hoping to receive a better coin than pictured or described.

seateddime · May 30, 2012 6:52AM

One thing I have offered on some stuff I sell on my non-coin account is whie the ebay auctions says no returns, if you are really unhappy email me and I will take it back.

On the other hand, as a buyer I really don't want to buy with no return. Ebay's not as described policy is not that great as proven on the fake watch they stuck me with. As buyer I would only use American Express as a payment. They are getting me my money back.

I think this is a no win for buyers or sellers in the coin sales and a silly move on Ebay's part but then most everything they have done in the last few years is silly (except for the shareholders).

WingedLiberty1957 · May 30, 2012 6:59AM

I personally would not buy a "no returns" coin off ebay ...

although I might make an exception for a PCGS slabbed coin (perhaps ... depending on the photo)
or it was VERY CHEAP (like less than $20) where it becomes basically a throwaway coin if I dont like it.

Are we as buyers allowed to cut side deals with a seller that we agree to return the coin in 1 day if we dont like it in hand
and after 1 day the return period is over (even if the sellers website says 14 days)

I would NEVER need 14 days or even 3 days to know if I wanted to return coin

I typically know that in about 5 minutes after getting it

123cents · May 30, 2012 7:02AM

A 3 or 7 day return on coins was perfect. Ebay should have left it alone.

seateddime · May 30, 2012 7:02AM

<< I personally would not buy a "no returns" coin off ebay ...

although I might make an exception for a PCGS slabbed coin (perhaps ... depending on the photo)
or it was VERY CHEAP (like less than $20) where it becomes basically a throwaway coin if I dont like it.

Are we as buyers allowed to cut side deals with a seller that we agree to return the coin in 1 day if we dont like it in hand
and after 1 day the return period is over (even if the sellers website says 14 days)

I would NEVER need 14 days or even 3 days to know if I wanted to return coin

I typically know that in about 5 minutes after getting it >>

That is just how I feel.

If you need more than a day or 2 to figure out a coin is not right for you, you should return it!

airplanenut · May 30, 2012 7:18AM

I can't think of a time where a return came in even close to 7 days after delivery--they're usually instant when they happen. Add on the fact that very little has to happen for PayPal/eBay to accept a SNAD claim, and there's no real change other than what's written down in the policies listing. I haven't noticed any change since I switched over a few months ago.

M · May 30, 2012 7:26AM

I don't offer a return on my occasional sales but I would take it back if I did not describe/pictures were not accurate. And I have bought from occasional sellers with no returns with good results, those that show the details. I'm much more reluctant to buy from regular coin sellers without a return policy because they try to sell off the bad or just show stock photos. Even some of those with return policies often try to pull stuff.

VMRCC · May 30, 2012 8:31AM

<< A 14 day return policy encourages "window shopping" from coin buyers hoping to receive a better coin than pictured or described. >>

I agree.

3-5 days is plenty unless a prior agreement has been made between buyer and seller.

mingot · May 30, 2012 8:50AM

I *strongly* discount my bids where sellers have a no return policy.

Or I just don't bid at all.

I guess I have bought about 100-200 items on ebay and have returned two, and would have legitimately won a SNAD case on both of them if it had come to that , so "no returns" isn't just going to scare off the buyers remorse return crowd.

ebaytrader · May 30, 2012 8:54AM

I love the idea of being able to buy coins with a 14 day return privilege so I can shop them around at a show and if I can't flip, I return it. Brilliant!

LindeDad · May 30, 2012 9:17AM

<< I love the idea of being able to buy coins with a 14 day return privilege so I can shop them around at a show and if I can't flip, I return it. Brilliant!

>>

Get known for that and you will make the list. BTW I think I have had only one guy do that and he actually told me he did it.

LindeDad · May 30, 2012 9:27AM

I think most sellers on eBay are going to try for one day shipping and 14 day return. If you don't you will lose the refund and your listings fall off the grid in search.

crazyhounddog · May 30, 2012 9:33AM

A lot can happen in 14 days! I think you will see more sellers listing with a no return policy just for the simple fact of the length of time involved....Joe

Jinx86 · May 30, 2012 9:42AM

I was a bit upset when they wanted the switch to 14 days, but for the type of coins I sell 15-150$ range theres not a whole lot of wiggle room. Now for bullion coins that I list in bulk I have a had some fear recently with the metal markets dropping, but they average buyer of mine is using them to build sets. So to keep my top seller rating it hasnt effected my sales/returns one bit. Actually not one returned item in the past 6 months....I credit that to a new camera though.

pf70collector · May 30, 2012 9:53AM

Only need $1000 dollar in sales, 14 day return, 1 day processing for 20% discount in June. I think sellers will choose the 14 day return policy.

crypto79 · May 30, 2012 10:11AM

There is no such thing as a no return policy on eBay. The more sellers accept this the better prepared they will be to deal with it and work to better their margins and other things they can control.

Cougar1978 · May 30, 2012 10:12AM

I usually don't do big ticket coins over $500 on ebay. Gold coins and other big ticket coins are sold at shows or private transactions. Generally with the narrow spread I operate with on these, the ebay fees are much too expensive to absorb let alone the hassle of a return. I sell material on ebay I can usually markup high enough to make a decent return (even with the ebay / paypal fees). I do offer 14 day return and 1 business day turnaround and get the 20% fee discount. I monitor certain competitors stores (with similar material) to see where their pricing is vs CW Trends and CDN and what they are getting on sales.

OPA · May 30, 2012 11:02AM

I've had the 14 day return policy in place for my coins...(99.9% are PCGS slabbed) and a no return policy for non slabbed bullion. "Knock on wood" no returns yet.

derryb · May 30, 2012 11:10AM

<< Only need $1000 dollar in sales, 14 day return, 1 day processing for 20% discount in June. I think sellers will choose the 14 day return policy. >>

The 14 day return policy is used to award an additional 5% discount to top rated seller fees. The initial 20% discount is not dependent on a 14 day return policy.

Per ebay:
"Top-rated sellers will get a bonus 5% final value fee discount for listings with 1-day handling and minimum 14-day return policy with money-back option. This bonus is in addition to the usual 20% Top-rated seller discount, which will still be applied on all Top-rated seller listings."

pf70collector · May 30, 2012 12:21PM

From the Sellers May Newsletter

You could become an eBay Top-rated seller
Great news! The requirements to become an eBay Top-rated seller are opening up to include more sellers. Starting in June, the requirements for keeping or acquiring Top-rated status will change:
•The $3,000 annual sales requirement will be lowered to $1,000
•The minimum average Detailed Seller Rating requirement of 4.60 will be removed
•PowerSeller status will no longer be required
•Tracking must be uploaded to eBay within your stated handling time on 90% or more of your US transactions. Use eBay Labels and tracking info is uploaded automatically!
•20% final value fee discount for sellers who ship with 1-day handling and offer a 14 day or better return window with money-back option

bigjpst · May 30, 2012 1:21PM

<< 

<< Only need $1000 dollar in sales, 14 day return, 1 day processing for 20% discount in June. I think sellers will choose the 14 day return policy. >>

The 14 day return policy is used to award an additional 5% discount to top rated seller fees. The initial 20% discount is not dependent on a 14 day return policy.

Per ebay:
"Top-rated sellers will get a bonus 5% final value fee discount for listings with 1-day handling and minimum 14-day return policy with money-back option. This bonus is in addition to the usual 20% Top-rated seller discount, which will still be applied on all Top-rated seller listings." >>

The extra 5% was only for sellers who adopted the 14 day policy early and expires tomorrow 5/31. After that if you don't have the 1 day handling and 14 day return you will get the Top rated seller badge on your listing (woo hoo) but not the boost in best match or the discount.

segoja · May 30, 2012 1:35PM

For sellers: How many coins do you really get returned??? If it's a lot, I'd look in the mirror and see what you might be doing to get a large # of returns.

Good pics, good service and an auction = little to no returns.

lkeigwin · May 30, 2012 1:48PM

14 days sounds like overkill, I agree. But speaking personally, sometimes I am gone for a week or more and can't take a look until I return.

I also like that it gives me a little time for a cross. I bought a nice CBH the other day, NGC AU58, but under magnification I saw some things that concerned me. I immediately shipped it to PCGS for a cross at any grade. If it comes back DNC for a BB issue then a 14-day return is really nice.
Lance.

NewParadigm · May 30, 2012 2:39PM

<< 14 days sounds like overkill, I agree. But speaking personally, sometimes I am gone for a week or more and can't take a look until I return.

I also like that it gives me a little time for a cross. I bought a nice CBH the other day, NGC AU58, but under magnification I saw some things that concerned me. I immediately shipped it to PCGS for a cross at any grade. If it comes back DNC for a BB issue then a 14-day return is really nice.
Lance. >>

I always had a return policy. However, I changed to a no return policy in reaction to their new regulation. Personally, I want everybody to be happy with the deal. I feel most buyers know within 10 min at the most. EBays extreme regulation is going to end up harming the very class it is designed to protect - the buyer.

jt88 · May 30, 2012 2:48PM

I think ebay is way too hard on sellers. HA and SB never allow return and hold your coin for 7 to 10 days after cash your check. People still bid on their auctions. I agree sellers should provide good services to byers but not kiss buyers aXX.

streeter · May 30, 2012 2:50PM

About half of the current TRS will loose that designation after June 20th. Most of those are unable to ship and upload 90% of their tracking info within 1 business day.

Those sellers are going to longer handling times, less return window and less free shipping, DSR's be damned.

Ebay is counter productive with the new guidelines. A lot of GOOD sellers are fed up with Ebays hoops.

Ebays new breed of TRS only has to sell $1,000 a year ...but the all important stat is to ship and upload tracking info in ONE DAY. WhoopDdo. That little gold badge means bubkiss in 20 days.

jt88 · May 30, 2012 3:02PM

I bet some of those TRS will come and go very fast. High turn over rate for TRS.

derryb · May 31, 2012 2:48AM

thanks for clearing me up on the 14 day return policy and it's affect on keeping top seller discount.

How about a 14 day return policy with a 25% restocking fee?

I deal in bullion only on ebay. Glad they exempted it from the 14 day return policy.

Will Ebay's rew return policy lead to more "no refund" sales or will sellers wait the 14 d

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Will Ebay's rew return policy lead to more &quot;no refund&quot; sales or will sellers wait the 14 d

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Will Ebay's rew return policy lead to more "no refund" sales or will sellers wait the 14 d