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Apmex screwed me anyway
ACop
Posts: 1,479 ✭✭✭✭✭
So after calling me and offering to cut me a direct check instead of going through ebay/PP and me agreeing, they end up doing it thru ebay anyway and sending my ebay bucks negative. No check sent. Just a complete disregard of the conversation. I suspected a possible problem when they sent me a return label via ebay. But I decided to ignore it and paid $7 out of pocket thinking the check was a sufficent remedy if I had to eat shipping. But sure enough no Fs given, just did it thru ebay. UGH
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Here's also the first email I got when I first called to complain about the coin received. Some might find this interesting regarding the bean effect:
Per our recent conversation, please allow me to clear up that the price of $723.96 paid for your recent order 15135953 is the market price for a 1938 Walking Liberty Half Dollar PR-65 NGC NON (Gold CAC). Had the coin truly been a Gold CAC label, the purchase price would have been significantly higher. This is the reason why APMEX offered for you to keep the coin in addition to a $50.00 partial refund. $723.96 does not reflect the market price for this coin with a Gold CAC label. In this manner, you will keep the coin, APMEX compensates with a $50.00 partial refund and you also retain the eBay rebate discussed. Please advise.
The call to do it with a check came after that and after my first post here which is what got their attention to begin with. Unreal.
They probably had to ay eBay fees if they sent check
Yeah well they ruined my PL P$ coming out party day so now who knows where the real price on losses estimate comes into play. Can you put a price on ruined happiness? I sure cant. $1 million? That's a start.
Here's the the email sent thru ebay just now. Made me want to punch thru a solid silver brick wall
You've received a $723.96 refund, coinrainbows!
eBay
You've received a refund for this item
Hi ,
The seller accepted your return of 1938 Walking Liberty Half Dollar PR-65 NGC (Gold CAC) - SKU #88017 and refunded you $723.96. It should be available in your PayPal account.
You can view details of this return on eBay.
This is far worse than getting sucked out of an airplane window.
Apmex just has too much business to give you the one on one service which is required in a case like this. bottom line, they don't have enough help
Sooo.... did you or did you not already spend the free ebay bucks that you earned from this purchase? If you already spent them, this is why it put you in the negative. I suspect you will still earn ebay bucks and get extra promo offers even in the negative, soooo again, you are not out anything at all.
Actually I held on to them and its considered separate. I cropped it out but theres a certificate number below the negative balance with the positive ticket balance remaining. I held it anticipating this exact possibility and it didnt even help.
I realize the implication here. I understand you guys are arguing that in the best version of this outcome I end up with free ebay bucks. And I know that for whatever reason that makes it OK to you guys to get screwed around and have 2+ hours of my time wasted, and the desired coin never realized. And thats fine, I understand my time is worthless to you or Apmex.
But what pinches my sack is you guys are assuming ebay technicals without even knowing the facts on how it works. I admit I dont either but what I do know is that the exact situation that was described by the person(Stork?) who predicted so far exactly as its going, from actual experiece with this scenario.
And to think, I even had the romantic notion that if Apmex sorted this out, I would spend the extra ebay bucks with them as a courtesy. Clearly one they wouldnt notice or care but g dam it I was going to do the principled thing about it.
You are really hung up on this APMEX thing. Even though you didn't create 27 threads about it, it sure feels like it!
I am more confused now (they offered $50 earlier to have you keep it?) but no matter. Someone there screwed up again by refunding though eBay. They are back in the doghouse. Woof.
I am sorry....
That's because Apmex f'd this up in 27 ways it seems.
So you still have ebay bucks from that purchase that you can spend? Well.... SPEND IT! Lol. Then, see if you earn ebay bucks on the purchase. If you do, nothing was lost in the ordeal. You didn't get the coin you wanted, but they made that right plus some. Shoot, the last time I got a different coin from a seller they accused ME of scamming THEM! lol
Never understood partial refunds, keep it or send it back.
Just move on give them a neg
Neg the pee out of them.
I had to return an item that I received bonus ebay bucks on once. It left me with a negative ebay bucks account balance and then I didn't receive any bonus offers until I had purchased enough regular items at 1% to get the bucks balance back in the positive. Losing out on the bonus bucks cost me big time and having to repay the credit balance at 1% took forever. Lesson learned - Never return any items purchased with bonus ebay bucks, cheaper to keep her!
Seated Dollar Collection
In this day and age you have to burn up lots of time and energy trying to rectify other people's/businesses errors, sometimes you wonder if there is really someone in charge.
Reminds me a little of a case where Capital One charged me a bank wire fee on an ebay purchase, over $50 plus loan shark interest; I figured the only way to resolve that was to return the item, though maybe the state oversight office will in the end get me this refunded.
I've had a few sellers run an ebay charge as a payday loan for whatever reason. It's usually when I buy a coin from a pawn shop. That's always an annoyance/extra fee.
Move on @ACop the blessing will come in many other ways. My Mom used to say "wash away the bad luck" and it is only eBay buck in this case. Live in Peace my friend!
Good customer service in this day and age is very tough to find. They misrepresented the item than promised you a resolution they wound up reneging on. I would just leave the negative and move on. They won't care or notice, but it will make you feel just a little bit better.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
$100 off $723 to keep you happy?
And they lose final value fees.
I don't know why you'd think they would do that. It's cheaper to lose you.
Also, time may be money, but it is highly unusual to expect someone to pay you for selling an incorrect product. This is especially true for $100 on a $723 basis (and they lose FVF and pp fees)
They will make up for it when they peddle this off to some other idiot with a stock image.
I don't know if it's cheaper to lose him based on the negative press they are getting. In my retail experience, we would just make it right and eat the cost rather than having an unhappy customer running around telling everyone we "screwed" them. They are the ones that made the mistake, not him. They should make it right. To make matters worse, this is not the first time I have read a thread like this regarding this company. Bad press far outweighs the minimal amount it would take to make the customer happy in this case considering it was their fault in the first place. It sounds like he even gave them an out and they screwed that up as well. Poor customer service all the way around in my book.
It's like a contractor telling me they are putting tile in my bathroom and giving me a great price and I get home to find out they put in linoleum and then they act like they shouldn't make it right. To make matters worse, they tell me that the quote for the tile floor is so unrealistic that I should have known I was only getting linoleum. Lame excuse in my opinion. Just do what you said you were going to do and make it right for the agreed upon price. Case closed. Customer happy.
That is a really odd response from them. A business should never let minimum wage customer service people who have no skin in the game sully their reputation.
with all this free advertising your giving apmex, they should just give you the coin. reading this forum makes me want to see if they have any specials going on
Sometimes you've got to just take the loss to protect your rep. I've taken the loss to try and satisfy the customer. Your rep is too valuable.
On the other hand, sometimes you know there's nothing you can do. If I were dealing with Acop and had seen the original thread, I'd probably not try too hard. Some people you just can't tun around.
It's an unfortunate situation all around.
Just send them $700 and let them chose the coin you get. That’s seems to be their business model.
Well stated. This simple concept is lost among many retailers and corporations, unfortunately.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
Oh good god, they issued you a full refund. Nobody screwed you.
Wow you are one sick tasteless puppy.
Are you kidding me? He ordered an A coin and they shipped him a C coin. He wants the A coin that he bought, not a refund. It's not that hard to understand his frustration. The coin was in a holder with a specific ID. It's not like he was buying a roll of silver Eagles. They advertised one thing and shipped another so they should make it right. He gave them a way to make it right and they even messed that up.
He got screwed in my book plain and simple.
It's not a contractor putting you in a hotel for a night.
It's someone being asked for a "time spent shopping" reimbursement.
I think he would much rather have the coin he bought than the "time spent shopping reimbursement."
I think I had posted in your original thread....I had almost (minus the "proposed check sending by Apmex") the exact same thing happen on ebay with them, and ebay bucks.
As you mentioned, and I think I mentioned then, the quarter ends, the refund happens AFTER the ebucks are issued, and you have ebucks for the previous quarter AND a negative ebucks value (amount of return) for the NEXT quarter. Just leaving them in your account doesn't help as it is 2 different quarters and, therefore, 2 amounts.
You will, if the present is like my past, have this current quarter to get back into the positive side of things with ebucks. You will still get offers this quarter. If you are negative NEXT quarter, then they will put your ebucks offers on hold until you are positive again (I still have -$1xx on an account because I didn't know that and I didn't find anything I wanted to buy that first negative quarter).
Good luck
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
Maybe it would be cheaper to lose him. However, THEY really screwed up and aren't taking any responsibility.
They put a "unique" coin up for sale. They did NOT ship THAT coin. Now, they "reason" that if it were THAT coin, it would have been priced higher? THEN PRICE IT HIGHER AND PUT UP THE RIGHT COIN!
Their, pasted by ACop, answer about that points to BAIT AND SWITCH more than a mistake.
If they know a CAC GOLD version of the coin would go for a lot more, then they should have put the right coin at the right price IN THE AUCTION.
In a mistake, I usually side with the seller. In this case, with that type of answer by Apmex, I see less of a mistake and more of just plain sloppiness and/or bait and switch tactics.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
I also curse APMEX's use of stock photos for non-generics.
This is clearly their fault despite their contention the price didn't reflect a gold CAC. Prices are a moving target and their own differential of $50 out of 723 falls within expected variances.
Actually, in the world of ebay, they DID screw him over. Read my post a couple above this one to see why...if you are an ebucks player, and maybe not a super frequent, all the time, one, you will see how it can totally screw up your ebay account going forward, in regards to ebucks.
There isn't even an easy way to just PAY that amount, with ebay, to zero the balance.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
I agreed with you.....
In my business; we would let @ACop keep the coin along with issuing the refund WITH apology letter + an invite to come back again. HONESTLY!
Call ebay to adjust balance and certificate balance?
Khaleed cares more about his job than adjusting balances or causing a stir. Ebay is absolutely useless.
Now, who here is going to buy one of them 5 or 6 figure coins APMEX has listed on ebay? What if they do the ole bait'N'switch on one of them, tell the buyer they did not pay enough to get the one in the image like they did with ACop?
Best, SH
Successful transactions with-Boosibri,lkeigwin,TomB,Broadstruck,coinsarefun,Type2,jom,ProfLiz, UltraHighRelief,Barndog,EXOJUNKIE,ldhair,fivecents,paesan,Crusty...
We both know that this is not why OP is frustrated at this point. Looks like OP was already issued a refund because they sent what wasn't advertised. OP is frustrated and venting over lost future eBay bucks as a result of this.
Successful transactions with: wondercoin, Tetromibi, PerryHall, PlatinumDuck, JohnMaben/Pegasus Coin & Jewelry, CoinFlip, and coinlieutenant.
EBay can manually issue bucks certificates.
I'd think a clueful one could do two or three steps here.
I am also fighting for the countless poor souls who will be bait and switched by standing by and saying nothing. I marvel at the guys here who think I did something wrong here, or worse yet the ones with such poor math and logic skills that dont see how this is a loss.
The last time I left someone a NEUTRAL they had it removed within an hour. I raised hell with eBay but to no avail.
Great transactions with oih82w8, JasonGaming, Moose1913.
I thought it was painful reading about a certain wheat cent and grade-flation in another thread. This is terrible !
Are they flippers, or just flippant ?
For everyone here siding with Apmex, explain the fact that despite the email i posted above about "a gold cac is worth much more than this price"...here is the listing up again just as when I fell for it. Same price, same gold sticker in headline.
https://www.ebay.com/itm/1938-Walking-Liberty-Half-Dollar-PR-65-NGC-Gold-CAC-SKU-88017-/142728793916
Unbelievable! You can't make stuff like this up. Unreal. That could be some of the worst customer service I have seen in a long time.