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Apmex should not be allowed to sell coins on ebay(PENDING RESOLVED)
ACop
Posts: 1,479 ✭✭✭✭✭
It's one thing if you buy a generic coin and get a same grade generic coin with no missing attributes. I have rolled the dice with them before and did not expect the coin pictured. But this time they listed a coin with (Gold CAC) sticker in the title and I end up getting a completely different coin in a different holder generation than pictured and no CAC sticker of any color.
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well, return as SNAD and give them a negative or ask for a 20% discount
Bait and switch should get an automatic neg. Period.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
They're not perfect, but they've always had top-notch customer service. Not sure that I'd ban them from eBay for screwing up my order, but I hear your frustration.
Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1
They are getting negged for sure. I have to wait 7 days to neg. Even a 20% discount woudnt cover the grade difference and gold sticker assumed resell value. I already called them and they offered only a return which is a loss of time for me. Bastages.
Now you know.
Coin Rarities Online
The reason I say that goes beyond my personal frustration. Many people complain that they send different coins. This works for bullion but for coins it doesnt. What is the point of ebay having a picture requirement showing front back and slab if you still get a different coin than what was pictured?
Yeah well knowing is only half the battle. Time to put on the helmet. Were going to war.
They aren’t coin dealers. They are bullion dealers. When coin collectors buy from bullion dealers they are often disappointed.
A return is better than a coin you don't want and paid enough where 20% wouldn't make you happy. It isn't ideal but it is better than having to fight them on it.
Even though they are bullion dealers, they choose to sell collectible coins, too, and so should be held to "industry standards".
Yeah seriously. Since when does being in 1 market excuse poor service and rule abatement in similar but different markets. That's like me telling a BST buyer not to expect much from the coins he buys from me because im a plumber.
Not a good week on ebay. Another seller listed himself and the item as "Located in New York Yew York"...turns out coin ships from Poland. It was a high risk purchase as it was now I have to deal with a return to Poland.
Worst part about returns at this time on Ebay is you get credited for the bucks, but then your account goes negative after the return and you don't get bonus bucks offers.
That's a pretty reckless business practice; if they are members of numismatic organizations you could file a complaint with them, ANA, PNG; I don't know whether PCGS or NGC takes complaints against it's member dealers. Also there are state regulators in your state and OK that should get a complaint. Why are collectors so reluctant to go to the oversight agencies on complaints?
They like shortcuts to successs. Keyword spammers.
``https://ebay.us/m/KxolR5
Yeah I thought of that too. This was a max bonus bucks buy too. Gonna be -$100 so its a loss of time and bonus bucks.
Here's the auction. There's no question they are pushing to the PF66 grade with the sticker in the title
https://www.ebay.com/itm/1938-Walking-Liberty-Half-Dollar-PR-65-NGC-Gold-CAC-SKU-88017/142728793916?ssPageName=STRK:MEBIDX:IT&_trksid=p2060353.m2749.l2649
From my experience with Apmex, they usually ship what is advertised. Mistakes happen and am sure they will make it right. They are a member here and often respond to complaints on this board.
This seems to be a known issue. Either:
1) stop buying collectable coins from them
or
2) hire a lawyer and sue them, or at least start with complaints to the BBB and the atty general in the state where they are located.
No need to keep going back to the tainted well.
For the case at hand, hit them with a SNAD and let pay return shipping, of course.
Any chance that this was an honest mistake on their part? From what I've heard about them, their customer service is quite good. A phone call telling them they shipped the wrong coin might be in order before taking the scorched-earth approach.
As for the seller in Poland, get eBay involved. Misrepresenting where something ships from is probably a violation of some sort.
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars • Variety Attribution
I am NOT defending their mistakes or practices, but. . . .
They have a 99.7% rating and 109 negatives in the last 12 months out of 43500, and many of those are from the same buyers.
The negative will feel good to you and will not even move the needle on their rating.
YOu say you are going to war, kind of like attacking a battleship from a row boat with a BB gun.
I did ring them at apmex. They said returns department would get back to me in 48 hours citing item was out of stock. I told them of course it is, its supposed to be unique. No Fs were given. The 100$ ebay bucks loss will make this fun.
Weird, the picture shows a green sticker, yet it's for a gold sticker???
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The gold stickers Ive seen come up green in pics, some posted here. Must be one of the layers in the hologram paper.
Actually this was a 10% ebay bucks after the 15%
I think it's a crappy practice they are doing. FWIW. Shoot the actual coin for sale already! I wouldn't trust them for numismatic at this point.
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Did it show the slab and did you check the CAC database?
Generic gold should not be displayed in slabs unless it is THE coin that is pictured.
BUT...... APMEX....is .... for bullion mainly.
They do have a rare coin section.
Here's a link
https://www.apmex.com/product/156494/1892-barber-half-dollar-ms-65-pcgs-cac
I would expect that to be the coin offered.
But I still wouldn't consider APMEX to be my source for numismatic coins.
The Poland situation should be fun in and of itself. Raw $800 coin from and back to Poland potentially.
I'll shoot it later for thuroughness. I checked the cert on CAC in case someone just simply ripped the sticker off in shipping. It wasnt listed. Its just PF65 38 walker. A little dirty toning, not worth keeping even at 65 money.
Sorry to hear that...I have had nothing but pleasant experiences with Apmex, with bullion and coins. I hope it works out OK for you!
K
Well its not just the photo. They have CAC in the title as well. Gotta be a mistake. Inadvertent or intentional is another question. The stock photo issue issue has been discussed before, but was yours the first to actually erroneously describe the item itself? Might want to take a look at their feedback.
No, they just don't send the coin pictured. I learned this once and have NEVER done business with them since and never will. There was no problem on return and refund, but I don't like the hassle.
The bonus eBay bux shud be reinstated, no? Complain to eBay.
I've also seen their listing show one pic of the obverse of a coin. The reverse must have been too ugly to post, esp. for the price that they were asking.
they always send me higher end coins for the grade probably because I buy a lot from them. they go out of their way to make sure I am happy
I'm surprised nobody has done this yet. It is a mechanical mistake by CAC and no mistake by APMEX has been done. Search the cert number in the CAC look-up and you will see that it is in the database as a gold CAC. Send it to CAC, hopefully they do it for free.
221933-011
http://www.caccoin.com/look-up-your-coins/
Looks like much of their negative feedback is on coins rather than bullion.
One bitten, twice shy.
Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1
If I buy generic from them, I expect generic, but on a listing as specific as this, you should get exactly what they listed.
That's the coin in the picture. Did you look up the coin I received which is completely different than the one in the pic?
Well thanks for going through this hastle instead of me...
I was actually considering buying this coin during bucks but I was hesitant to pull the trigger the photos just looked a little too worked, the gold cac sticker looked green and colors didn't look quite right. So I checked the next morning and the coin said it was bought. I was sad. But now I'm relieved.
Sorry you're going through this... but I'm a little glad I'm not.
Just to be clear, the listing has a cert # in it and CAC database says it's Gold CAC and you got an entirely different coin with a different cert number and no CAC from this listing?
Successful transactions with: wondercoin, Tetromibi, PerryHall, PlatinumDuck, JohnMaben/Pegasus Coin & Jewelry, CoinFlip, and coinlieutenant.
Correct, I got a pf65 in the newer 3 prong NGC holders with a different cert that does not come up in cac.
Here is what I got instead https://www.ngccoin.com/certlookup/3338434-005/65/
No they wont. I didnt buy this with ebay bucks. I bought it and earned 15% ebay bucks. If I return it then I lose 100$ in ebay bucks because the transaction is wiped.
I imagine this was just a clear mistake. The description was for a specific coin and Im sure they intended to sell that coin. They are not in the business of bate and switch.
That is the problem with advertising the same coins all over the world. If it sells one place, it might take a few days to take down everywhere listed. AMPEX are coin dealers, and are charging a premium when warranted. I am not sure I would even want a regular NGC PF65 for $500
Dang. That's quite slimy. I'm relieved I bidn't buy this one. I would think they should take of this problem though!
Successful transactions with: wondercoin, Tetromibi, PerryHall, PlatinumDuck, JohnMaben/Pegasus Coin & Jewelry, CoinFlip, and coinlieutenant.
They called and offered a refund. im out $100 ebay bucks.
If gold CAC is listed, then gold CAC needs to be sent
With a behemoth like APMEX a negative would be a good way to get their attention
That's mighty nice of them. There is no penalty (self-imposed or otherwise) when they do this so they will keep doing it.
I wonder if they realize how much bad publicity they are buying themselves whenever they send a different coin and it gets discussed here, among other places.
I have had many excellent experience with APMEX.
Return the coin and get over it.....
And really, not all gold CAC are created equally. I'm thinking gold CAC needs individual listings only.