I know it has been mentioned a couple of times in this thread in a variety of ways but I'll mention it again...life is too short to worry about the small stuff...and for the most part it is small stuff.
I drop my son off at his school a few days a week and even though the school publishes a clear and concise drop off guide, and it is very clear where the line starts etc. there are always some folks who feel that they don't have to follow the rules and pass everyone in line then pull into a slot, avoid the line by driving down the road a bit making an illegal u-turn to come in the back way, etc. I used to bother me but now I just shake my head and think 'jerk' then don't give it another thought. Not worth any more of my time and effort.
Same with e-Bay. 98% of the buyers are great but there are always going to be the 2% outliers who are, well different. Refund, block and move on.
How did the buyer know the text was wrong? Maybe the wrong pic was added. If the text and pic did not match he should have inquired, but sometimes the wrong pic is added and a buyer can score if the description is correct and describes a more valuable coin.
I know the OP intended no deception, and the buyer could/should have clarified, but no one is more at fault than the other. The buyer is probably muttering to himself how he hates eBay sellers. .
@JBK said:
How did the buyer know the text was wrong? Maybe the wrong pic was added. If the text and pic did not match he should have inquired, but sometimes the wrong pic is added and a buyer can score if the description is correct and describes a more valuable coin.
I know the OP intended no deception, and the buyer could/should have clarified, but no one is more at fault than the other. The buyer is probably muttering to himself how he hates eBay sellers. .
When you have a BIN and think it is a good deal, you can not wait for seller to answer a question.
Ebay seller is responsible that every aspect of his listing is accurate. Otherwise buyer is not getting what he agreed to purchase regardless of how good a deal it was for him. I've made the same mistake as the OP on more than one occasion.
@jonathanb said:
That's clearly not what the picture showed, but it is what the listing said. Mistakes happen. The buyer deserves a full refund.
And a courteous communication from the seller.
Freedom is like inflation: you lose 2-3% every year. Slow enough that you don't even notice.
It's good you recognized your mistake - If you covered the shipping that should make buyer happy and everyone can move on. If not the buyer might still ding you for being "grumpy". Hope it works out for you.
You need to make sure your listings are accurate. Quit blasting ebayers.
I find detestable types at shows like the guy picking out $6 purchase of banknotes at my table and asking what I can do for him (discount). I let him have them for $5.
We all make mistakes, shit happens. No need to dis the buyer over your mistake. Just admit it and move along. We have all been through this routine more than once.
bob
Registry: CC lowballs (boblindstrom), bobinvegas1989@yahoo.com
Au contraire. You’d be amazed how many of the problems I have with buyers are fully addressed when I point them to the description. “I don’t like the coin, it is cleaned. “ “The description says the coin is cleaned.”
Au contraire. You’d be amazed how many of the problems I have with buyers are fully addressed when I point them to the description. “I don’t like the coin, it is cleaned. “ “The description says the coin is cleaned.”
That might be, but the particular issue in this thread was that the buyer read the description.
How did it work out Smitty? Did he return it? It's best to take some time to cool down before sending a response. A lesson learned for all of us. Hope your fealing better.
Even if I didn't err in an eBay posting, the system is not designed for cranky responses from sellers FOR ANY REASON - there's just ZERO upside for the seller. Smoetimes it's just best that I back away from the keyboard and my naturally curly sarcasm, punch a cat, and return refreshed and ready to suck azz:
1.No pause: "Thanks for wasting my time, jacktard. Just send me the coin back for a full refund so I can block your sorry azz. You're a waste of skin and please stop breathing my air."
2. Pause:: "You are certainly correct that I misspelled 'smoething' and of course you are entitled to a full refund. I will process that IMMEDIATELY, and I'm sorry you didn't like my coin. How else can I help you today?"
1= Satisfying and factually correct
2= Useful
The other day I listed a 1925 Peace Dollar for sale. Unfortunately the photo was of a 1923 Peace Dollar.
An ebayer notified me of the error. I acknowledged the mistake. He was still bothered that it was incorrect. I apologized with a statement that “ if it’s really troubling to you, I will cancel the auction instead of correcting the listing. “
So, I did. It felt good ....not getting a response back.
eBay can be brutal if sellers don't handle issues correctly, and you can easily spent huge time trying to resolve minor issues and it never helps to get into an argument. Alternatives are the bst forum, selling through an auction which can take a long time. Gratitude is a virtue.
Comments
here's what I sent them back.
well done, sir
I know it has been mentioned a couple of times in this thread in a variety of ways but I'll mention it again...life is too short to worry about the small stuff...and for the most part it is small stuff.
I drop my son off at his school a few days a week and even though the school publishes a clear and concise drop off guide, and it is very clear where the line starts etc. there are always some folks who feel that they don't have to follow the rules and pass everyone in line then pull into a slot, avoid the line by driving down the road a bit making an illegal u-turn to come in the back way, etc. I used to bother me but now I just shake my head and think 'jerk' then don't give it another thought. Not worth any more of my time and effort.
Same with e-Bay. 98% of the buyers are great but there are always going to be the 2% outliers who are, well different. Refund, block and move on.
K
How did the buyer know the text was wrong? Maybe the wrong pic was added. If the text and pic did not match he should have inquired, but sometimes the wrong pic is added and a buyer can score if the description is correct and describes a more valuable coin.
I know the OP intended no deception, and the buyer could/should have clarified, but no one is more at fault than the other. The buyer is probably muttering to himself how he hates eBay sellers.
.
Smittys....Just saw your response...I admire that. Hopefully the buyer will be understanding.
K
When you have a BIN and think it is a good deal, you can not wait for seller to answer a question.
I hope he "accepts" your apology. If he "excepts" your apology, he's going to be even more angry.
Well said. Good luck.
See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
IT also says PCGS, when did they start using yellow labels?
Sorry, you made a mistake, but the title was correct [per your post].
I get grumpy also, I would have replied the same
BHNC #203
Ebay seller is responsible that every aspect of his listing is accurate. Otherwise buyer is not getting what he agreed to purchase regardless of how good a deal it was for him. I've made the same mistake as the OP on more than one occasion.
And a courteous communication from the seller.
Freedom is like inflation: you lose 2-3% every year. Slow enough that you don't even notice.
It's good you recognized your mistake - If you covered the shipping that should make buyer happy and everyone can move on. If not the buyer might still ding you for being "grumpy". Hope it works out for you.
You need to make sure your listings are accurate. Quit blasting ebayers.
I find detestable types at shows like the guy picking out $6 purchase of banknotes at my table and asking what I can do for him (discount). I let him have them for $5.
We all make mistakes, shit happens. No need to dis the buyer over your mistake. Just admit it and move along. We have all been through this routine more than once.
bob
You made a good decision to apologize IMO. Best to eat crow when it's still warm. The longer it sits the harder it is to chew.
They read descriptions
JK. Glad it worked out.
Au contraire. You’d be amazed how many of the problems I have with buyers are fully addressed when I point them to the description. “I don’t like the coin, it is cleaned. “ “The description says the coin is cleaned.”
That might be, but the particular issue in this thread was that the buyer read the description.
How did it work out Smitty? Did he return it? It's best to take some time to cool down before sending a response. A lesson learned for all of us. Hope your fealing better.
eBay ID-bruceshort978
Successful BST:here and ATS, bumanchu, wdrob, hashtag, KeeNoooo, mikej61, Yonico, Meltdown, BAJJERFAN, Excaliber, lordmarcovan, cucamongacoin, robkool, bradyc, tonedcointrader, mumu, Windycity, astrotrain, tizofthe, overdate, rwyarmch, mkman123, Timbuk3,GBurger717, airplanenut, coinkid855 ,illini420, michaeldixon, Weiss, Morpheus, Deepcoin, Collectorcoins, AUandAG, D.Schwager.
Even if I didn't err in an eBay posting, the system is not designed for cranky responses from sellers FOR ANY REASON - there's just ZERO upside for the seller. Smoetimes it's just best that I back away from the keyboard and my naturally curly sarcasm, punch a cat, and return refreshed and ready to suck azz:
1.No pause: "Thanks for wasting my time, jacktard. Just send me the coin back for a full refund so I can block your sorry azz. You're a waste of skin and please stop breathing my air."
2. Pause:: "You are certainly correct that I misspelled 'smoething' and of course you are entitled to a full refund. I will process that IMMEDIATELY, and I'm sorry you didn't like my coin. How else can I help you today?"
1= Satisfying and factually correct
2= Useful
Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1
The other day I listed a 1925 Peace Dollar for sale. Unfortunately the photo was of a 1923 Peace Dollar.
An ebayer notified me of the error. I acknowledged the mistake. He was still bothered that it was incorrect. I apologized with a statement that “ if it’s really troubling to you, I will cancel the auction instead of correcting the listing. “
So, I did. It felt good ....not getting a response back.
Ah, it also says the certification was by PCGS but it's in an ANAC's holder??
Louis Armstrong
Geez. You're in Pahrump. Go down Homestead, past the Chevron station. Stop in and get a beer or something.
eBay can be brutal if sellers don't handle issues correctly, and you can easily spent huge time trying to resolve minor issues and it never helps to get into an argument. Alternatives are the bst forum, selling through an auction which can take a long time. Gratitude is a virtue.
I see how frustration could get us but don't hate....
I hope yours is settled.