Please advise: How should I handle this bungled return?
Danye West
Posts: 193 ✭✭✭
So I sold a coin on eBay to a dealer who I've done business with before. He decides he wants to return it, starts return on eBay. Then a week passes, in which he doesn't mark it as shipped. As the deadline has passed, PayPal gives me my money. I email him to ask if he just wasn't shipping back or if had changed his mind. He says that it was shipped days ago—and only then provides tracking information. He and his assistant say a notice was given a couple days after I accepted a return—I was extremely skeptical—I only got a notice the day the widow closed. I had no way of even knowing that he had shipped the coin because he didn't mark it as shipped on eBay, thus I couldn't grant the refund. Due to fees, I can't even give them their full amount back. I found the whole thing quite aggravating. Assuming the coin ever shows up (and after 2 weeks it still hasn't, though a notice was signed for—I think they lost it), what do I do?
Comments
What does the tracking number show?
If it did not arrive, he "owns" the coin, end of story.
coin is his until delivered to you. Any claims on his shipment to you are between him and the carrier he chose. For his sake, he hopefully insured.
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I agree with both of the above. If you don't have the coin in your possession and the tracking number does not show delivered, it's their problem. If however, the tacking number does show delivered, that opens a few doors for them. They really should have followed protocol on eBay and used the shipping label through eBay to cover themselves.
The postman says the coin is lost and is trying to search for it.
In the OP you mentioned that it was signed for. Was it mis delivered?
notify your buyer to initiate a postal claim on his return. This will let him know that you realize it's still his coin. Let him deal with the post office, he hired them.
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Yes.... his coin until delivered.... though your comment saying it was signed for does confuse the situation. Cheers, RickO
We were not home at the time so they left a notice and we signed for it to be returned again. The postman returned and said the package was misplaced and would look for it.
I don’t refund if coins have not been received period. I fought one guy on eBay on this sometime ago and he lost.
I am not going to stand for somebody rip me on something I can’t control and will fight them if they try pressure me or push the issue.
If they don’t insure return and it gets lost too bad so sad for them.