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Ordered 2016 WLH, immediately. Paid for next day air delivery...

2ltdjorn2ltdjorn Posts: 2,329 ✭✭✭✭

I guess its not from when you order, but rather when they process the order...

I knew better, but I thought why not... wasted effort.

Damn the US Mint and their deceiving tactics.

WTB... errors, New Orleans gold, and circulated 20th key date coins!

Comments

  • rickoricko Posts: 98,724 ✭✭✭✭✭

    I guess it is 'next day air' after they process your order....sorry about that... :( Cheers, RickO

  • MsMorrisineMsMorrisine Posts: 33,484 ✭✭✭✭✭

    next day is transit time.

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • VanHalenVanHalen Posts: 4,104 ✭✭✭✭✭

    You should have it Monday if you ordered close to Noon ET. You didn't expect it to be delivered Friday did you? That almost never happens with a popular first day release.

  • LakesammmanLakesammman Posts: 17,408 ✭✭✭✭✭

    What's the rush??

    "My friends who see my collection sometimes ask what something costs. I tell them and they are in awe at my stupidity." (Baccaruda, 12/03).I find it hard to believe that he (Trump) rushed to some hotel to meet girls of loose morals, although ours are undoubtedly the best in the world. (Putin 1/17) Gone but not forgotten. IGWT, Speedy, Bear, BigE, HokieFore, John Burns, Russ, TahoeDale, Dahlonega, Astrorat, Stewart Blay, Oldhoopster, Broadstruck, Ricko, Big Moose.
  • BAJJERFANBAJJERFAN Posts: 31,113 ✭✭✭✭✭

    @Lakesammman said:
    What's the rush??

    THIS!

    theknowitalltroll;
  • KudbegudKudbegud Posts: 4,735 ✭✭✭✭✭

    I got caught by the default of priority shipping for $17.95. Normally it is budget shipping for $4.95. Yes, a little underhanded by the mint because this hasn't happen with other gold items I've ordered on the first day. Lesson learned. I won't fall for it again.


  • COCollectorCOCollector Posts: 1,318 ✭✭✭✭✭

    "Next day"? Never again for me too.

    I was so excited with my successful order for a 2015 platinum eagle that I selected "next day" delivery.

    There was nothing "next day" about it.

    No expedited processing. And IIRC, ship time is only a day or so less than "budget" delivery.

    Successful BST transactions with forum members thebigeng, SPalladino, Zoidmeister, coin22lover, coinsarefun, jwitten, CommemKing.

  • SONOMOSCASONOMOSCA Posts: 421 ✭✭✭

    I upgraded shipping on the 2016 SLQ and it was a joke! I decided to give the chat feature a try... total waste of time.

    Heres the chat transcript.

    09:30:48 [Rachel K.] Hello, my name is Rachel K., thank you for contacting the United States Mint. May I ask with whom I am chatting?
    09:31:05 [Visitor] XXXXXX XXXXXX
    09:31:22 [Rachel K.] Hi, XXXXXX ! How may I help you today?
    09:32:52 [Visitor] I'm looking at my order USM044XXX and I paid for standard shipping which should be automatically upgraded to expedited but shows it's being sent by ground shipping.
    09:34:09 [Rachel K.] I apologize for the confusion this caused for you. I'll be happy to look into this for you.
    09:34:10 [Rachel K.] For security purposes, could you please verify your full name, billing address, shipping address, email, and telephone number?
    09:35:30 [Visitor] Sure, (MY INFO DELETED).
    09:35:55 [Rachel K.] Thank you for providing that information. One moment please while I find the information you are requesting. Please allow me up to two minutes to research.
    09:37:33 [Rachel K.] I appreciate your patience while I was researching. I show that this order has the $12.95 Standard Shipping which is 3-6 business days. That is UPS Ground Shipping, it will require an adult signature due to the item being Gold.
    09:37:51 [Rachel K.] The only time an order is 'upgraded' is when the $4.95 shipping is chosen.
    09:38:15 [Rachel K.] It has to go UPS for the adult signature feature.
    09:38:53 [Visitor] Yes and the website says when paying standard and contains gold it's automatically upgraded to expedited.
    09:40:23 [Rachel K.] I just double checked our shipping page, and was not able to find that. I apologize for any confusion that you experienced.
    09:40:46 [Visitor] here it is in your shipping policy: Shipments containing any gold or platinum United States Mint collectibles with a standard delivery option chosen will receive a complimentary upgrade to Expedited Shipping. If you choose expedited shipping you will be charged a fee of $12.95 regardless of if your shipment contains any gold or platinum United States Mint collectibles.
    09:42:55 [Rachel K.] I see that, and it is shipping the correct method.
    09:43:02 [Rachel K.] I apologize if the wording confused you.
    09:43:35 [Visitor] And your saying the correct method is ground?
    09:45:07 [Rachel K.] Instead of taking 1-2 weeks to get to you, the item will get there in 3-6 business days. Which is the next upgrade from Budget shipping. The upgrade is to bring it to the first level we can put Adult Signature Required on.
    09:45:29 [Rachel K.] If you already paid for that level of shipping, which I show is already on this order, then it just ships out.
    09:45:53 [Rachel K.] No upgrade is required, as we can already put the Adult Signature Required on it.
    09:46:01 [Rachel K.] It is shipping out the correct method.
    09:47:00 [Visitor] Did you read your shipping policy i sent you, your confused not me. Thank you! Bye
    09:47:05 [Rachel K.] It's my pleasure! Is there anything else I can assist you with today?
    09:47:26 [Visitor] You were no help with this, so No thanks!

    BST transactions - Wondercoin, SNMAN , Mb423, Timbuk3
  • BackroadJunkieBackroadJunkie Posts: 3,745 ✭✭✭✭✭

    In case anyone is still confused, from the Mint's FAQ:

    Orders with Merchandise valued at $300 or more with a budget or standard delivery option chosen will receive a complimentary upgrade to signature-required Ground Shipping. Gift Wrap and Shipping and Handling charges are not considered part of the Merchandise total.

    Followed by:

    Shipments containing any gold or platinum United States Mint collectibles with a standard delivery option chosen will receive a complimentary upgrade to Expedited Shipping. [Emphasis mine.] If you choose expedited shipping you will be charged a fee of $12.95 regardless of if your shipment contains any gold or platinum United States Mint collectibles.

    Since this was a gold issue over $300, EVERY SINGLE ORDER WAS AUTOMATICALLY UPGRADED TO EXPEDITED. That's why with budget shipping, I'll get the coin on Tuesday.

    If you paid for it, you wasted your money. I'd call the mint and see if you can't get a refund for the difference between shipping.

  • KudbegudKudbegud Posts: 4,735 ✭✭✭✭✭

    And get the same you got from the CS agent? I'd snatch my head bald and burst a blood vesicle with frustration. I'll just look closer next time to make sure BUDGET is the shipping selected.


  • SONOMOSCASONOMOSCA Posts: 421 ✭✭✭

    @BackroadJunkie said:
    In case anyone is still confused, from the Mint's FAQ:

    Orders with Merchandise valued at $300 or more with a budget or standard delivery option chosen will receive a complimentary upgrade to signature-required Ground Shipping. Gift Wrap and Shipping and Handling charges are not considered part of the Merchandise total.

    I think the Mint has changed some of the wording and added the "to signature-required Ground Shipping" part since the release of the 2016 SLQ. That part was no where to be found. Expedited says 2-3 days, looking at my pasts orders that has been 2nd day air and now it's UPS Ground? I would of never upgraded since it was coming that way anyways. Ground has never gotten to me in 2-3 days.

    BST transactions - Wondercoin, SNMAN , Mb423, Timbuk3
  • MsMorrisineMsMorrisine Posts: 33,484 ✭✭✭✭✭

    their web page on the shipping methods must not have been changed properly when they went to multi-tiered shipping.

    it sounds like from the posts that what is written is both wrong and confusing.

    what really happens is with the $300 / gold / platinum orders you get upgraded from their $4.95 pony express to ups ground for free. if you want anything faster the ground then you have to pay for it.

    again, it doesn't sound like the web pages are written correctly to reflect reality.

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • VanHalenVanHalen Posts: 4,104 ✭✭✭✭✭

    @BackroadJunkie said:
    ..........If you paid for it, you wasted your money. I'd call the mint and see if you can't get a refund for the difference between shipping.

    It's worth a phone call to ask.

  • 2ltdjorn2ltdjorn Posts: 2,329 ✭✭✭✭

    @Lakesammman said:
    What's the rush??

    I am in the hospital for the next 8 days, had a few days at home so I wanted to assure that I would be available for delivery...

    WTB... errors, New Orleans gold, and circulated 20th key date coins!

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