Wait times of PCGS Restoration service???
Manorcourtman
Posts: 8,186 ✭✭✭✭✭
Anyone get results from PCGS Restoation service lately? Wondering what the wait times are these days? I am going on 2 months and hoping to hear some results soon!! Thanks for any info.....
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Through the grapevine, I hear that Mr. Hall is doing better and might be back at work soon. I certainly hope this is the case and obviously wish him a speedy and complete recovery. Health issues are clearly orders of magnitude more important than wait times.
That aside, it would be nice if the customer service people could dispense consistent information. For now, I'm content to be patient and I assume they'll get to it when they can. Besides, there really isn't any other viable option to clean up rather valuable coins that were white when purchased, but now show evidence of some poorly done dip, now going bad.....
I'm now at about 9 weeks. I called customer service about it a while after they announced David Hall's surgery. I was under the understanding that he personally did or supervised the guarantee and restoration work. I was told that they had transitioned over the past year or so to having other people do this and that my order would be processed as always. I was told it would likely take 6-10 weeks due to the global increase in wait times. I called again about a week ago and this time was told that all restoration and grade reviews were on hold (sitting in a big pile) as only David Hall could do that work. Clearly, both of these statements can't be true. I was told that there was no timetable for resumption of restoration and grade review work.
Through the grapevine, I hear that Mr. Hall is doing better and might be back at work soon. I certainly hope this is the case and obviously wish him a speedy and complete recovery. Health issues are clearly orders of magnitude more important than wait times.
That aside, it would be nice if the customer service people could dispense consistent information. For now, I'm content to be patient and I assume they'll get to it when they can. Besides, there really isn't any other viable option to clean up rather valuable coins that were white when purchased, but now show evidence of some poorly done dip, now going bad.....
Wow, thanks for the info. I am losing patience with this company. Issues seem to be infiltrating all aspects of their services. I can't believe everything is just on hold till DH comes back.
I'm now at about 9 weeks. I called customer service about it a while after they announced David Hall's surgery. I was under the understanding that he personally did or supervised the guarantee and restoration work. I was told that they had transitioned over the past year or so to having other people do this and that my order would be processed as always. I was told it would likely take 6-10 weeks due to the global increase in wait times. I called again about a week ago and this time was told that all restoration and grade reviews were on hold (sitting in a big pile) as only David Hall could do that work. Clearly, both of these statements can't be true. I was told that there was no timetable for resumption of restoration and grade review work.
Through the grapevine, I hear that Mr. Hall is doing better and might be back at work soon. I certainly hope this is the case and obviously wish him a speedy and complete recovery. Health issues are clearly orders of magnitude more important than wait times.
That aside, it would be nice if the customer service people could dispense consistent information. For now, I'm content to be patient and I assume they'll get to it when they can. Besides, there really isn't any other viable option to clean up rather valuable coins that were white when purchased, but now show evidence of some poorly done dip, now going bad.....
Wow, thanks for the info. I am losing patience with this company. Issues seem to be infiltrating all aspects of their services. I can't believe everything is just on hold till DH comes back.
I can. I need to send a couple resto coins in but was going to wait a while until he was back and running. I am sure others may be working on it, but would guess the process will be slower. I seem to think that my prior ones were always at least 6-8 weeks if not more.
I'm now at about 9 weeks. I called customer service about it a while after they announced David Hall's surgery. I was under the understanding that he personally did or supervised the guarantee and restoration work. I was told that they had transitioned over the past year or so to having other people do this and that my order would be processed as always. I was told it would likely take 6-10 weeks due to the global increase in wait times. I called again about a week ago and this time was told that all restoration and grade reviews were on hold (sitting in a big pile) as only David Hall could do that work. Clearly, both of these statements can't be true. I was told that there was no timetable for resumption of restoration and grade review work.
Through the grapevine, I hear that Mr. Hall is doing better and might be back at work soon. I certainly hope this is the case and obviously wish him a speedy and complete recovery. Health issues are clearly orders of magnitude more important than wait times.
That aside, it would be nice if the customer service people could dispense consistent information. For now, I'm content to be patient and I assume they'll get to it when they can. Besides, there really isn't any other viable option to clean up rather valuable coins that were white when purchased, but now show evidence of some poorly done dip, now going bad.....
Wow, thanks for the info. I am losing patience with this company. Issues seem to be infiltrating all aspects of their services. I can't believe everything is just on hold till DH comes back.
Does "When the cat's away, the mice will play." ring a bell? Seems to be true about the turn around time on grading as well. With the lack of email responses, it seems the DH answers those as well. Speedy recovery Mr. Hall, the collecting community needs you back!
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I sent in a guarantee submission and will probably be dealing with the same log jam of delays. It's an altered surfaces coin according to JA/CAC higher value. For major companies not to have contingency/back up plans doesn't make sense.
I have a guarantee submission in that was received June 2. Thankfully I am no in rush. Don't expect to get that back for quite some time, as David personally reviews each coin. Hopefully he is recovering well.
My guaranteed resubmission has been in since 6/1 and my last call to PCGS pretty much mirrors the statement above.
8 Reales Madness Collection
My guaranteed resubmission has been in since 6/1 and my last call to PCGS pretty much mirrors the statement above.
That is totally unacceptable!! 3+ months is out of control.
One of the executives at our host noticed this thread and called me a few minutes ago. He assured me that the first customer service rep was correct, and that DH's absence has had no effect on guarantee or restoration work. Those two service lines are moving along "business as usual." They too, are frustrated by the prolonged current turnaround times, but anticipate significant improvement in this area within the next few weeks. I found the call to be informative, and rather classy on their part.
Thanks for the clarification PCGS!
Important Update:
One of the executives at our host noticed this thread and called me a few minutes ago. He assured me that the first customer service rep was correct, and that DH's absence has had no effect on guarantee or restoration work. Those two service lines are moving along "business as usual." They too, are frustrated by the prolonged current turnaround times, but anticipate significant improvement in this area within the next few weeks. I found the call to be informative, and rather classy on their part.
Thanks for the clarification PCGS!
Like I said, this is the "slow" season and turnaround times will hit their low point in the next few weeks. Now may be the best time to submit believe it or not