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Why is PCGS Customer Service so unresponsive?
georgiacop50
Posts: 2,909 ✭✭✭✭
I have sent this message twice now to info@pcgs and get no reply. What gives?
"To
Pcgs Info
Message body
Hi,
I have a bunch of inserts from crack outs I would like to have removed from the pop reports. Years ago they were to be mailed to a specific individual at PCGS....is that still the case? Just put them in a baggie labeled with my CC account number and mail them ?"
"To
Pcgs Info
Message body
Hi,
I have a bunch of inserts from crack outs I would like to have removed from the pop reports. Years ago they were to be mailed to a specific individual at PCGS....is that still the case? Just put them in a baggie labeled with my CC account number and mail them ?"
0
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talk to people.
bob
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore...
ANA 50 year/Life Member (now "Emeritus")
But the other half of my lament is that all too often the answers I have gotten over the phone (and there have been maybe ten or so in the last 30 yrs) have been just plain incorrect.
So I prefer to get my answers "in writing" so that should something go awry, I will have some recourse.
I agree, phone calls to them are quicker and they are usually quite nice.
But the other half of my lament is that all too often the answers I have gotten over the phone (and there have been maybe ten or so in the last 30 yrs) have been just plain incorrect.
So I prefer to get my answers "in writing" so that should something go awry, I will have some recourse.
This sounds all too familiar.
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore...
I agree, phone calls to them are quicker and they are usually quite nice.
But the other half of my lament is that all too often the answers I have gotten over the phone (and there have been maybe ten or so in the last 30 yrs) have been just plain incorrect.
So I prefer to get my answers "in writing" so that should something go awry, I will have some recourse.
This sounds all too familiar.
...this doesn't mean that you two are related also does it?
My 1866 Philly Mint Set
Great transactions with oih82w8, JasonGaming, Moose1913.
Your best bet would be to try Cosetta's Email or one of the other PCGS Email addys.
Later, Paul.
you can not bring disgrace to PCGS on their own site : did not Mr. Hall his self tell you not to post images of their " mistakes " here ? Did he not ban you from this site under a different user name ?
My father , PawPaul, has been kicked off this site no less then 6 different times . I , as his son , should not be punished for his sins . But you need to respect PcGs ...o.k ?
The info@pcgs.com IS the linked address at the bottom of virtually every page "contact us".
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore...
"Everything is on its way to somewhere. Everything." - George Malley, Phenomenon
http://www.americanlegacycoins.com
mark
Fellas, leave the tight pants to the ladies. If I can count the coins in your pockets you better use them to call a tailor. Stay thirsty my friends......
I have sent this message twice now to info@pcgs and get no reply. What gives?
"To
Pcgs Info
Message body
Hi,
I have a bunch of inserts from crack outs I would like to have removed from the pop reports. Years ago they were to be mailed to a specific individual at PCGS....is that still the case? Just put them in a baggie labeled with my CC account number and mail them ?"
georgiacop50,
I apologize if you have not received a prompt reply from our Customer Service Staff. We reply to emails as quickly as we can, however as other posters have stated, we maintain a call center, as well. While we would like to respond to each email immediately, some of our responses are delayed based on research into the specific issue addressed in the email or we are currently assisting other customers and have not been able to reply to the email yet. Our goal is to reply to each email received within 24-48 hours.
I did search our info@PCGS.com inbox and I did not see the email you were referring to, if you would like to email me directly at my email address I can help you with anything you need.
As to the inserts removed from the PCGS holders, please send them in an envelope to PCGS PO BOX 9458 Newport Beach, CA 92658. In the envelope, please list your name, customer number (if applicable) and the number of inserts you are returning. We will remove the inserts from the population, if you have a PCGS account you will also receive a $0.50 credit per insert returned.
Again, I apologize if our Customer Service Staff have not responded as quickly as we should have, we do our best to help each and every one of our customers as promptly and efficiently as possible.
PCGS Set Registry Manager
I just received a PCGS golf shirt. It had a hole it. I emailed them and the next day bam...... A reply and a new shirt in the mail.
mark
Mine came with several holes in it. One for the head, two for the arms........