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Can an eBay seller charge a restocking fee on a return?

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  • EstilEstil Posts: 7,131 ✭✭✭✭
    Originally posted by: JoeBanzai

    Originally posted by: BaltimoreYankee

    As promised, here's a scan of the key card in the set, the Alex English rookie card:



    image




    Wow, that's a horrible card.





    Yikes, that's only about Good condition at best.
    WISHLIST
    D's: 50P,49S,45D+S,43D,41S,40D,39D+S,38D+S,37D+S,36S,35D+S,all 16-34's
    Q's: 52S,47S,46S,40S,39S,38S,37D+S,36D+S,35D,34D,32D+S
    74T: 241,435,610,654 97 Finest silver: 115,135,139,145,310
    73T:31,55,61,62,63,64,65,66,67,68,80,152,165,189,213,235,237,257,341,344,377,379,390,422,433,453,480,497,545,554,563,580,606,613,630
    95 Ultra GM Sets: Golden Prospects,HR Kings,On-Base Leaders,Power Plus,RBI Kings,Rising Stars
  • CakesCakes Posts: 3,668 ✭✭✭✭✭
    Originally posted by: mlbfan2
    Originally posted by: nrm1977
    In conclusion, I hope you learned a lesson not to bid on auctions without seeing more pictures. Always ask the seller for more pictures, in this case, scans of the top 3 cards in the set.


    You've got it backwards. The seller is the person that is going to learn a lesson.


    Sorry young grasshopper, all parties should have learned a lesson.

    Successful coin BST transactions with Gerard and segoja.

    Successful card BST transactions with cbcnow, brogurt, gstarling, Bravesfan 007, and rajah 424.
  • CakesCakes Posts: 3,668 ✭✭✭✭✭
    Originally posted by: Albertdidit
    What a surprise..the key card in the set is the one that is prob in the worst condition of any of them


    When the seller listed the set with Alex English in the title but the key card shown was the Iceman I knew the English would end up looking rough, but not that rough.

    Successful coin BST transactions with Gerard and segoja.

    Successful card BST transactions with cbcnow, brogurt, gstarling, Bravesfan 007, and rajah 424.
  • mlbfan2mlbfan2 Posts: 3,115 ✭✭✭
    Originally posted by: Cakes

    Originally posted by: mlbfan2

    Originally posted by: nrm1977

    In conclusion, I hope you learned a lesson not to bid on auctions without seeing more pictures. Always ask the seller for more pictures, in this case, scans of the top 3 cards in the set.




    You've got it backwards. The seller is the person that is going to learn a lesson.




    Sorry young grasshopper, all parties should have learned a lesson.







    What's the lesson for the buyer? Ask for better scans or you might lose $0? The buyer is in a no-lose situation.



    Meanwhile, the seller will lose at least $10, since he'll have to pay shipping both ways.
  • CakesCakes Posts: 3,668 ✭✭✭✭✭
    Originally posted by: mlbfan2
    Originally posted by: Cakes
    Originally posted by: mlbfan2
    Originally posted by: nrm1977
    In conclusion, I hope you learned a lesson not to bid on auctions without seeing more pictures. Always ask the seller for more pictures, in this case, scans of the top 3 cards in the set.


    You've got it backwards. The seller is the person that is going to learn a lesson.


    Sorry young grasshopper, all parties should have learned a lesson.



    What's the lesson for the buyer? Ask for better scans or you might lose $0? The buyer is in a no-lose situation.

    Meanwhile, the seller will lose at least $10, since he'll have to pay shipping both ways.


    The buyer has lost something way more valuable them $10 or $20 dollars, he has lost his valuable time. It's also been a PITA for him, I am sure if he had it to do over again the buyer would make some different choices.

    Successful coin BST transactions with Gerard and segoja.

    Successful card BST transactions with cbcnow, brogurt, gstarling, Bravesfan 007, and rajah 424.
  • mlbfan2mlbfan2 Posts: 3,115 ✭✭✭
    Originally posted by: Cakes

    Originally posted by: mlbfan2

    Originally posted by: Cakes

    Originally posted by: mlbfan2

    Originally posted by: nrm1977

    In conclusion, I hope you learned a lesson not to bid on auctions without seeing more pictures. Always ask the seller for more pictures, in this case, scans of the top 3 cards in the set.




    You've got it backwards. The seller is the person that is going to learn a lesson.




    Sorry young grasshopper, all parties should have learned a lesson.







    What's the lesson for the buyer? Ask for better scans or you might lose $0? The buyer is in a no-lose situation.



    Meanwhile, the seller will lose at least $10, since he'll have to pay shipping both ways.




    The buyer has lost something way more valuable them $10 or $20 dollars, he has lost his valuable time. It's also been a PITA for him, I am sure if he had it to do over again the buyer would make some different choices.







    Don't worry, people that collect old trading cards of grown men have plenty of time to spare.



    Either way, the seller lost far more.



  • Originally posted by: mlbfan2

    Originally posted by: nrm1977

    In conclusion, I hope you learned a lesson not to bid on auctions without seeing more pictures. Always ask the seller for more pictures, in this case, scans of the top 3 cards in the set.




    You've got it backwards. The seller is the person that is going to learn a lesson.




    Buyer will too. You've lost time as a buyer. You have to repack the item and go to the post office. lastly, know you're looking for another set on ebay. Buyer learns a lesson here too...ask for more photo's or don't be cheap!
  • JoeBanzaiJoeBanzai Posts: 12,035 ✭✭✭✭✭
    Originally posted by: mlbfan2
    Originally posted by: nrm1977
    In conclusion, I hope you learned a lesson not to bid on auctions without seeing more pictures. Always ask the seller for more pictures, in this case, scans of the top 3 cards in the set.


    You've got it backwards. The seller is the person that is going to learn a lesson.


    This seller is NOT going to learn anything. He is most likely listing this way to try to make a sale and hope the buyer just keeps the cards or pays the "fee" when returning. This is done all the time and unfortunately works with lots of buyers who just give up and move on.

    I think buyers should be aware of obvious "red flags" and avoid auctions like this; poor scans, no scan of key card(s), or any unclear or unfair terms. If you ignore these things, be prepared for just this kind of garbage.



    2013,14 and 15 Certificate Award Winner Harmon Killebrew Master Set and Master Topps Set
  • mlbfan2mlbfan2 Posts: 3,115 ✭✭✭
    Originally posted by: nrm1977

    Buyer will too. You've lost time as a buyer. You have to repack the item and go to the post office. lastly, know you're looking for another set on ebay. Buyer learns a lesson here too...ask for more photo's or don't be cheap!




    The USPS will pick it up for free.
  • mlbfan2mlbfan2 Posts: 3,115 ✭✭✭
    Originally posted by: JoeBanzai

    Originally posted by: mlbfan2

    Originally posted by: nrm1977

    In conclusion, I hope you learned a lesson not to bid on auctions without seeing more pictures. Always ask the seller for more pictures, in this case, scans of the top 3 cards in the set.




    You've got it backwards. The seller is the person that is going to learn a lesson.




    This seller is NOT going to learn anything.





    He will if he's not a moron. If the seller lists the set the same way, he's likely to get another SNAD case. Then he'll lose another $10.



    You've been wrong about a bunch of things in this thread already. Your quote: "I would contact seller to see if he will negotiate a lower fee, if not, return them and pay the fee or just keep the cards and be more careful in the future."
  • EstilEstil Posts: 7,131 ✭✭✭✭
    Yes I too prefer the seller does it right the first time. It gives me no pleasure at all when anything goes wrong with the sale, especially if it's an item that's nearly impossible to find.
    WISHLIST
    D's: 50P,49S,45D+S,43D,41S,40D,39D+S,38D+S,37D+S,36S,35D+S,all 16-34's
    Q's: 52S,47S,46S,40S,39S,38S,37D+S,36D+S,35D,34D,32D+S
    74T: 241,435,610,654 97 Finest silver: 115,135,139,145,310
    73T:31,55,61,62,63,64,65,66,67,68,80,152,165,189,213,235,237,257,341,344,377,379,390,422,433,453,480,497,545,554,563,580,606,613,630
    95 Ultra GM Sets: Golden Prospects,HR Kings,On-Base Leaders,Power Plus,RBI Kings,Rising Stars
  • craig44craig44 Posts: 11,528 ✭✭✭✭✭
    I guess some people don't get it. When you sell on eBay, you sell According to ebays rules. It doesn't matter what "your" return policy is, ebays over rules it. We all know these rules. You don't have to sell on eBay, but if you do, don't complain about their rules. Seems really simple.

    George Brett, Roger Clemens and Tommy Brady.

  • mtcardsmtcards Posts: 3,340 ✭✭✭
    This is the single most reason why I never mention condition on anything unless it is graded. My definition of near mint may be different than someone elses. I pretty much follow what I thik they would grade with PSA when determining what the condition is, but I feel that by menitoning anything regarding condition, it opens up a case like this that would be subjective at best. The seller here may have overgraded the cards in someone elses opinion, but not his. Ebays rules regarding returns are nuts, but charging a restock fee is as well. The problem is on a $33 set, the "restock" fee is simply only covering the cost of shipping probably that the seller cant get back
    IT IS ALWAYS CHEAPER TO NOT SELL ON EBAY
  • JoeBanzaiJoeBanzai Posts: 12,035 ✭✭✭✭✭
    Originally posted by: mlbfan2
    Originally posted by: JoeBanzai
    Originally posted by: mlbfan2
    Originally posted by: nrm1977
    In conclusion, I hope you learned a lesson not to bid on auctions without seeing more pictures. Always ask the seller for more pictures, in this case, scans of the top 3 cards in the set.


    You've got it backwards. The seller is the person that is going to learn a lesson.


    This seller is NOT going to learn anything.


    He will if he's not a moron. If the seller lists the set the same way, he's likely to get another SNAD case. Then he'll lose another $10.

    You've been wrong about a bunch of things in this thread already. Your quote: "I would contact seller to see if he will negotiate a lower fee, if not, return them and pay the fee or just keep the cards and be more careful in the future."


    I haven't been wrong about ANYTHING in this thread. I have a different opinion than you. I would have never bid on the item in the first place. So it would NEVER HAPPEN to me. Why do you want to be confrontational?

    I have been in sales for 16 years and own a business. As with my ebay sales, I have had no returns because I do the right thing. Unlike seller in this example.

    Lots of sellers sell the way this guy does and are willing to lose a dollar or two here and there because it works for them enough times to keep doing it that way. It might not be the "right thing" to do, but it can be, and often is, profitable.

    The reason I said what you quoted was because I don't see a reason to get all fired up about 5-10 dollars. I much prefer to "learn the lesson" and move on. Life's too short to fight about every LITTLE thing that happens that you don't agree with.

    Trying to prove other people wrong is a waste of time. Neither you are I are going to admit being wrong here, so I am done wasting my time.

    Have a nice evening.

    2013,14 and 15 Certificate Award Winner Harmon Killebrew Master Set and Master Topps Set
  • JoeBanzaiJoeBanzai Posts: 12,035 ✭✭✭✭✭
    Originally posted by: craig44
    I guess some people don't get it. When you sell on eBay, you sell According to ebays rules. It doesn't matter what "your" return policy is, ebays over rules it. We all know these rules. You don't have to sell on eBay, but if you do, don't complain about their rules. Seems really simple.


    Seller wasn't the one complaining here though, was he?

    It is simple, sellers and buyers often like to play games on ebay. If you don't want to have a problem simply avoid sellers like this one.
    2013,14 and 15 Certificate Award Winner Harmon Killebrew Master Set and Master Topps Set
  • grote15grote15 Posts: 29,761 ✭✭✭✭✭
    Seller misrepresented the condition of his cards. Seller was wrong. Nothing else, including his asinine restocking fee condition, is really relevant here.



    Buyer gets a full refund, and deservedly so. Seller is out 10 bucks or so. Hopefully, seller will consider this tuition for a learning experience and be more accurate and honest about the condition of the items he chooses to sell. Or he can continue to lose money on SNAD claims.


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • craig44craig44 Posts: 11,528 ✭✭✭✭✭
    Joe, I was commenting on all of the people complaining about the buyer not wanting to pay a ridiculous restocking fee, thereby not fulfilling his commitment. The only "rules" he needs to abide by when it comes to returns are ebay rules as they are the only ones that count.

    George Brett, Roger Clemens and Tommy Brady.

  • Gemyanks10Gemyanks10 Posts: 1,164 ✭✭✭
    Pretty irrelevant to everything that's being discussed but in this day and age, I don't' think I could ever buy any vintage raw cards off of eBay just because of issues like this. Too many things can go wrong and hear stories like this quite a bit. I'll stick to buying graded in the condition I'm looking for just to avoid disappointment and misrepresentation. Not to say there aren't good sellers of raw cards out there, but just personally find it easier to already have it graded and then decide if the card in that grade fits your needs. To each his own though.
    Always looking for OPC "tape intact" baseball wax boxes, and 1984 OPC baseball PSA 10's for my set. Please PM or email me if you have any available.
  • bobmoatbobmoat Posts: 257 ✭✭
    no arguing. these forums are for stoic agreement only.
  • mlbfan2mlbfan2 Posts: 3,115 ✭✭✭
    Originally posted by: JoeBanzai

    I haven't been wrong about ANYTHING in this thread. I have a different opinion than you.




    You gave some really terrible advice. You basically told the buyer to suck up the loss and ask for better photos next time. Meanwhile, the right thing to do is file a SNAD case and teach the seller a lesson. He's the one that messed up.



    Your quote: "it's a cheap set, why not honor the conditions of the auction and pay a little closer attention next time?"



    lol. Maybe you should pay some attention to ebay rules.





    I would have never bid on the item in the first place. So it would NEVER HAPPEN to me.





    When did I say it would happen to you???





    As with my ebay sales, I have had no returns because I do the right thing. Unlike seller in this example.





    No returns for me either. And unlike you, I don't charge a 15% restocking fee. Mine is 0%.





    Lots of sellers sell the way this guy does and are willing to lose a dollar or two here and there because it works for them enough times to keep doing it that way. It might not be the "right thing" to do, but it can be, and often is, profitable.





    Good photos and honest descriptions is profitable too. Plus, dishonest sellers don't get repeat business.

  • JoeBanzaiJoeBanzai Posts: 12,035 ✭✭✭✭✭
    Originally posted by: craig44
    Joe, I was commenting on all of the people complaining about the buyer not wanting to pay a ridiculous restocking fee, thereby not fulfilling his commitment. The only "rules" he needs to abide by when it comes to returns are ebay rules as they are the only ones that count.


    I don't think anyone supported the 25% restocking fee in this case. If it looks like I did, that is not the fact. Had I bid on the item and won, I probably would have offered the seller a $5.00 restocking fee just to try to make the mess go away.

    My plain and simple point is that an experienced ebay buyer should never ignore "red flags" like poor scans or no scans of the key card(s). You are asking for trouble by doing so and more than likely are going to get junk, have to file a claim and listen to a bunch of garbage from the seller. You may even lose your case and really get screwed.

    The OP doesn't deserve to get cards that are not as described, but he isn't a rookie, so I suggested he change his bidding practices.

    The seller will probably not change his deceptive ways as long as people keep bidding on his items. There were several people bidding on this auction.

    In cases where the buyer just changes his/her mind or finds a similar item for a lower price etc. ebay allows sellers to charge a restocking fee, I don't see a problem with that.






    2013,14 and 15 Certificate Award Winner Harmon Killebrew Master Set and Master Topps Set
  • BaltimoreYankeeBaltimoreYankee Posts: 3,041 ✭✭✭✭✭
    Well, just a quick recap here as I did receive a full refund today including my original shipping. Seller paid for return shipping as well and did not charge the restocking fee.

    While the seller did not post great scans, I did not consider the purchase a 'gamble' as it was $33. I do feel the restocking fee was hidden as I never even knew there was a separate 'details' screen under returns. Had I known this seller charges a 25% restocking fee (on the shipping too), I would not have bothered with the set. I get the feeling he must get a good deal of returns and so he hid the restocking fee as best he could.

    I know that grading is subjective but I've been around long enough to know the difference between NM and VG. If the vast majority of the set was as described, I would have made some allowances for lesser conditioned cards as I have done in the past when purchasing sets.

    Yes, in the end I'm out a little bit of time but sometimes deals go bad - we move on. I'm in the hobby to enjoy it and I would not be able to enjoy this set so it is deservedly back where it came from.

    Daniel
  • CakesCakes Posts: 3,668 ✭✭✭✭✭
    Originally posted by: BaltimoreYankee
    Well, just a quick recap here as I did receive a full refund today including my original shipping. Seller paid for return shipping as well and did not charge the restocking fee.

    While the seller did not post great scans, I did not consider the purchase a 'gamble' as it was $33. I do feel the restocking fee was hidden as I never even knew there was a separate 'details' screen under returns. Had I known this seller charges a 25% restocking fee (on the shipping too), I would not have bothered with the set. I get the feeling he must get a good deal of returns and so he hid the restocking fee as best he could.

    I know that grading is subjective but I've been around long enough to know the difference between NM and VG. If the vast majority of the set was as described, I would have made some allowances for lesser conditioned cards as I have done in the past when purchasing sets.

    Yes, in the end I'm out a little bit of time but sometimes deals go bad - we move on. I'm in the hobby to enjoy it and I would not be able to enjoy this set so it is deservedly back where it came from.



    BY I think you have a great attitude, I wish the hobby had more like you.

    Good luck in the future.

    Successful coin BST transactions with Gerard and segoja.

    Successful card BST transactions with cbcnow, brogurt, gstarling, Bravesfan 007, and rajah 424.
  • JoeBanzaiJoeBanzai Posts: 12,035 ✭✭✭✭✭
    Originally posted by: BaltimoreYankee
    Well, just a quick recap here as I did receive a full refund today including my original shipping. Seller paid for return shipping as well and did not charge the restocking fee.

    While the seller did not post great scans, I did not consider the purchase a 'gamble' as it was $33. I do feel the restocking fee was hidden as I never even knew there was a separate 'details' screen under returns. Had I known this seller charges a 25% restocking fee (on the shipping too), I would not have bothered with the set. I get the feeling he must get a good deal of returns and so he hid the restocking fee as best he could.

    I know that grading is subjective but I've been around long enough to know the difference between NM and VG. If the vast majority of the set was as described, I would have made some allowances for lesser conditioned cards as I have done in the past when purchasing sets.

    Yes, in the end I'm out a little bit of time but sometimes deals go bad - we move on. I'm in the hobby to enjoy it and I would not be able to enjoy this set so it is deservedly back where it came from.



    Glad it worked out for you!

    I also agree restocking fees should be out in the open and not hidden in the details.

    2013,14 and 15 Certificate Award Winner Harmon Killebrew Master Set and Master Topps Set
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