Buyer Beware EBAY, add to lists

Coinflip

another one to look out for ,
"tcane13" aka "coins-collectorusa"

This is actually a dealer , and it shocked us to receive a negative !!
We contacted ebay and had it removed and they agreed it was contradicting!

We had a proof type coin , which we graded as a slider/ filler piece for a collector

Average grade in 65 was $150, again we graded as a slider/ filler piece and we listed @$65 during an ebaybuck special

We recognized the buyer as a dealer and we contacted him , spoke on the phone and asked if they had read the description as a slider and were aware that the coin would not grade, did they still want it? YES! ok we will ship the coin.
a while later we get a return request saying "Just didn't like it
. I m not happy with the quality of this coin. It looks worst that the pictures"
(which was odd because we purposefully tried to show the condition well and even described it as it was a slider)

Nevertheless! ship it back! We got the item back and kept a % per the restocking details , that the buyer seemed to ignore and we got the following feedback( no phone call, no message saying hey can we get the full refund) nothing

We are pretty shocked that a dealer would treat us in this manner, and try to take away from our livelihood that we work hard for when he could totally relate!



"BEWARE ! We paid promptly, CHARGED $15.60 for a refund "
"tcane13" aka "coins-collectorusa"

silverpop

gee another reason I don't shop or sell on e-bay



too many if's and red flags for my taste

VanHalen

With eBay's current policies I don't see how a seller can charge re-stocking fees. Not faulting you in any way, Coinflip. Just noting that eBay's buyer friendly policies would seem to make make re-stocking fees nearly impossible to collect.

TopographicOceans

Originally posted by: VanHalen
With eBay's current policies I don't see how a seller can charge re-stocking fees. Not faulting you in any way, Coinflip. Just noting that eBay's buyer friendly policies would seem to make make re-stocking fees nearly impossible to collect.

On a RETURN sellers can charge, 0%, 10%, 15% or 20% restocking fees.

But if the buyer opens a case for an item not as described, the restocking fee does not apply. The buyer gets all their money back (including shipping both ways), unless the seller wins the case.

I don't charge a restocking fee on coins, but sometimes I sell non-coin merchandise and have a 20% restocking fee. I sold a new faucet once and it came back opened and everything unwrapped and then I couldn't sell it again as "New" but as "New Other" and it lost more than 20% in value.

TwoSides2aCoin

Troublemakers

VanHalen

Originally posted by: TopographicOceans

Originally posted by: VanHalen

With eBay's current policies I don't see how a seller can charge re-stocking fees. Not faulting you in any way, Coinflip. Just noting that eBay's buyer friendly policies would seem to make make re-stocking fees nearly impossible to collect.

On a RETURN sellers can charge, 0%, 10%, 15% or 20% restocking fees.



But if the buyer opens a case for an item not as described, the restocking fee does not apply. The buyer gets all their money back (including shipping both ways), unless the seller wins the case.



I don't charge a restocking fee on coins, but sometimes I sell non-coin merchandise and have a 20% restocking fee. I sold a new faucet once and it came back opened and everything unwrapped and then I couldn't sell it again as "New" but as "New Other" and it lost more than 20% in value.

Understood. I have never charged a re-stocking fee and have never been charged a re-stocking fee on the handful of eBay items I've returned in the last decade. My point of view is that if a customer does not like the coin then they can pay return shipping and I'll refund the full amount of their purchase price. It's only happened to me twice in in hundreds of sales so I've been lucky.



To reiterate, I understand Coinflip's position and policy and support their right to charge a re-stocking fee and not receive negative feedback. eBay is just a very slippery slope in this regard.

Coinflip

We are seeing the restocking fee as troublesome, especially to buyers not reading the description or auction Terms whatsoever , but we opted to try it on some raw coins to weed out the "looking to score a high grade coin @ half price , oops I guess this one isn't a winner I'll return it "buyers ....read the description and auction terms , they are binding

We have been on the other side of the fence but never have we left a feedback for our negligence or ignorance and in the event that we return an item with a restock fee, we respect the terms of the auction and at the very least , communicate with the seller and give them any chance to resolve any issues...

LindeDad

Sure would like to hear the other side of the story.

AMRC

Restocking fees = a joke. Take it on the chin and block the buyer. Look what that few bucks has cost you in aggravation. You can be right, (which you are), or you can be happy.

braddick

Being charged nearly 25% for a return would frustrate many bidders. What was the reason eBay gave for rescinding the negative exactly? I attempted to hunt down the auction and couldn't locate it. Would you link the coin in question?

Coinflip

Ebay didn't hesitate to remove it because the buyer was contradicting himself about a refund when the restock fee is there for everyone to see it under the return terms and in their eyes did not give justification for a negative remark

Coinflip

Originally posted by: AMRC
Restocking fees = a joke. Take it on the chin and block the buyer. Look what that few bucks has cost you in aggravation. You can be right, (which you are), or you can be happy.

lesson learned here, the restock fee ( regardless of the item shuffling back and forth for a few weeks that could have been sold to a real buyer to appreciate it);was not worth the aggravation indeed

Cougar1978

Blocked - thanks for sharing, sorry about your bad experience

DollarAfterDollar

I've never charged a restocking fee, have never been charged one either. I have a no questions asked return policy (14 day) with buyer paying return shipping and I've voluntarily refunded that cost just to keep the peace.

I've had 2 returns in 2 years however.

I don't block buyers unless it's as a result of a horror story from one of you folk.

Not trying to lecture OP but I'd think in the eyes of a bidder that's just not right.

Rather than block I'd just make a note that this dealer won this battle, if it ever happens again............it's war.

cheezhed

Originally posted by: Coinflip

We are pretty shocked that a dealer would treat us in this manner

Dealers been screwing buyers for eons.

TwoSides2aCoin

Originally posted by: cheezhed

Originally posted by: Coinflip
We are pretty shocked that a dealer would treat us in this manner

Dealers been screwing buyers for eons.

Tough to debate this statement. However, it's not a screwing if you like it.

Raufus

Jerk is blocked. Sorry to hear about this. Just gets worse and worse on Ebay. Ever higher fees, ever more hostile for sellers.

mustangmanbob

I have been experimenting with a pre-purchase block.

I have most all my stuff at a fixed price, best offer, and have the reject set at $1, no matter how high the BIN.

I get some "trolling" offers, like $10.50 on a $110 item.

First, some people, especially when working off an IPHONE screen, may think it is $105 and accept.

But I go look at the feedback left for others for the troll offer. It is amazing how many of them leave 20%, 40% or higher neutrals and negatives.

Even at a low price, they are probably not going to be happy. I just reject and block, and risk the lost sale. The worst was a guy who (before I started this) left me a neutral for the orientation of the shipping label. He had "terms and conditions" attached to his, in that case, a BIN on a musical instrument (daughter's saxophone she did not use anymore).

I checked his feedback. Pages and pages of neutrals with a rare positive. No one was "meeting" all his rules. If I would have checked, I would have blocked him.

amwldcoin

So what thinks the majority here on the policy I think I am forced to implement due to ebay forcing 30 day returns soon?



Coins returned after 7 days upon receipt will be charged a 10% restocking fee.



I for one don't need to let folks out there use my coins for 30 days to try and sell and make a profit! This is a big issue when being forced to offer free shipping to receive the top seller discount.

segoja

amwldcoin - how many returns do you really get?

I get maybe 1 of every 200-300 coins returned. If I worried about that return rate, I'd go out of business tomorrow. Those returns typically come within a few days. I really don't think a lot of people buy coins on e-bay then try to sell them and return them when they can't. Not saying it never happens, but it's certainly the overwhelming minority.

Could it be the coins you sell or the pics you take of the coins?

joebb21

I clearly state NO RETURNS and take detailed photos.

Somebody bought an 1882 $1 ngc ms65 for at the time SIGHT UNSEEN MONEY (this was a WHITE coin)

Buyer claimed my pictures hid some mark somewhere on the coin and therefor the coin was not deserving of an ms65. He immediately files a Not as described and I automatically lost even though I tried to fight it.
Furthermore, they even temporarily placed a limit on my ebay account.

What a #$^#6

segoja

There is no such thing as NO Returns on e-bay. Only strict bullion coins are exempt, as they should be.

If you have a coin that you are trying to sell at sight unseen money (where did you get that number from???) and then have to pay fees to e-bay and paypal, it seems to me that you'd have been better off selling to a dealer that posted the bid.

amwldcoin

Originally posted by: segoja

amwldcoin - how many returns do you really get?



I get maybe 1 of every 200-300 coins returned. If I worried about that return rate, I'd go out of business tomorrow. Those returns typically come within a few days. I really don't think a lot of people buy coins on e-bay then try to sell them and return them when they can't. Not saying it never happens, but it's certainly the overwhelming minority.



Could it be the coins you sell or the pics you take of the coins?

I think I have had 9 out of 3-4000?



This is just opening the door for vest pocket dealers to go wild in my opinion! especially if they go the snad route!

segoja

9 out of 4000 coins is hardly a worry. You get the coin back, get you FVF back and loose a coupe of $$ in shipping.

Certainly you make up for it in the 3991 coins that sell.

And yes it does open up the possibility, but the probability is low. We said the same thing when they went to mandatory 14 day returns for power sellers, and it never materialized.

OPA

There is no such thing as NO Returns on e-bay. Only strict bullion coins are exempt, as they should be.

Correct....If you list your coin in the bullion category, you'd be exempted from the return rule

braddick

Originally posted by: OPA

There is no such thing as NO Returns on e-bay. Only strict bullion coins are exempt, as they should be.

Correct....If you list your coin in the bullion category, you'd be exempted from the return rule

Interesting, yet I think the loss of eyeballs on your auction would counter any positives.

Wabbit2313

Take coins back graciously and don't have a restocking fee. Life will be just fine on eBay.

I am also ticked when an auction says 14 day return and then in fine print somewhere it will say, "restocking fee" or "graded coins are not returnable", etc.

crazyhounddog

I will NOT purchase a coin from ANY dealer that charges a "Restocking Fee" What is that anyway? How sellers justifies this type of retraction is beyond me. Restocking fees. Give me a break. In my opinion, and everyone has one, it is ridiculous. Never get my business period.

OperationButter

Dealers are human and not always rational people. My only bad experience on ebay in the 14 years i have been on ebay was with a dealer. Bummer people like this exist. Sorry you had to deal with that.