Have you rec'd a refund for your Coinfacts subscription?

Manorcourtman · February 20, 2016 2:30AM

I am paid until the end of the summer and asked for a refund for the now Free Coinfacts. No one has returned my emails and no refund yet. Has anyone else here gotten refunds for Coinfacts subs yet?

Cougar1978 · February 20, 2016 4:06AM

Not an issue for me as monthy billing. Monthly billing stopped when it went free.

RB1026 · February 20, 2016 4:16AM

Yes! I am an annual subscriber as well who had just recently renewed. I called customer service a couple of weeks ago and inquired about how refunds would be dealt with. I was informed that it would be automatic and that I need do nothing on my end. So, I've been keeping an eye on my account and sure enough, yesterday, my refund was received! I would expect others to be coming now as well.

THANK YOU PCGS for your excellent service and the wonderful (now) FREE CoinFacts program. I have long enjoyed the use of it and will now most certainly like it even more

Roger

BillJones · February 20, 2016 4:55AM

I paid for an annual subscription in late August. I called customer service after I received an email that instructed me to call them. The customer service rep had no idea what to do. She had not been instructed on what to do with accounts like mine.

At this point I figure that I'm not going to get anything back. I have been a loyal customer who paid for Coin Facts from the beginning. It's poor way to treat a customer, but that seems to be the PCGS policy.

TwoSides2aCoin · February 20, 2016 5:12AM

No, (my timing was perfect for once) …but several coins in my last submission are now on CoinFacts, for your viewing pleasure.

To wit :

Where AU is not an element. It's a grade.

Manorcourtman · February 20, 2016 5:18AM

Originally posted by: BillJones

I paid for an annual subscription in late August. I called customer service after I received an email that instructed me to call them. The customer service rep had no idea what to do. She had not been instructed on what to do with accounts like mine.

At this point I figure that I'm not going to get anything back. I have been a loyal customer who paid for Coin Facts from the beginning. It's poor way to treat a customer, but that seems to be the PCGS policy.

Not acceptable. I will be looking into this Monday.

Swampboy · February 20, 2016 5:27AM

No

I'll call this week and see

msch1man · February 20, 2016 5:29AM

I'm an annual subscriber in January...just checked my credit card statement and I got charged for an entire year in January and then refunded the full amount a couple of days ago. Never had to call or anything, so it worked out great for me. Sorry to hear it hasn't worked out for everybody...hopefully a phone call or two can clear things up.

lkeigwin · February 20, 2016 6:04AM

Wasn't it reported that PCGS wasn't doing refunds unless the subscription/renewal occurred during the 90 days before Feb 1st?

My account renewed in Oct so I think I'm screwed.

Lance.

JohnnyCache · February 20, 2016 6:15AM

Yes, but I had been billed for my annual literally only days before the announcement that the service was to go free. I called immediately to cancel, as I felt that being billed at this point was a bit ridiculous. Had it been 6 months out I wouldn't have cared at all, but not two days. Credit was issued promptly.

ranshdow · February 20, 2016 6:17AM

I just got a nice refund on an annual Coinfacts renewal last December. Thanx PCGS!

davewesen · February 20, 2016 6:20AM

Originally posted by: Manorcourtman

Originally posted by: BillJones
I paid for an annual subscription in late August. I called customer service after I received an email that instructed me to call them. The customer service rep had no idea what to do. She had not been instructed on what to do with accounts like mine.

At this point I figure that I'm not going to get anything back. I have been a loyal customer who paid for Coin Facts from the beginning. It's poor way to treat a customer, but that seems to be the PCGS policy.

Not acceptable. I will be looking into this Monday.

I suspect they credit your account, to be applied to future submissions or collectors club memberships.

mozin · February 20, 2016 7:40AM

I renewed CoinFacts 11/8/15 for coverage thru 11/11/16. I have not heard a word from PCGS about any refund. Nothings shows in my PCGS account as of today.

Steve · February 20, 2016 8:00AM

I sent them an email on February 3rd. No response as of today. Based on some replies here I am assuming a credit will be given either thru my credit card or against a future renewal of my membership. I have six months credit due on my annual payment for Coinfacts. I'll be patient for a couple more weeks before emailing them again. Steve

bestday · February 20, 2016 8:30AM

Originally posted by: Manorcourtman

Originally posted by: BillJones
I paid for an annual subscription in late August. I called customer service after I received an email that instructed me to call them. The customer service rep had no idea what to do. She had not been instructed on what to do with accounts like mine.

At this point I figure that I'm not going to get anything back. I have been a loyal customer who paid for Coin Facts from the beginning. It's poor way to treat a customer, but that seems to be the PCGS policy.

Not acceptable. I will be looking into this Monday.

Got to say lot of patient forum members.. If you don't get refund.. call up CC .. dispute it ..all over .. Give then 1 more try

bestday · February 20, 2016 8:32AM

Originally posted by: lkeigwin
Wasn't it reported that PCGS wasn't doing refunds unless the subscription/renewal occurred during the 90 days before Feb 1st?

My account renewed in Oct so I think I'm screwed.
Lance.

How many here roll and play dead when buying/selling coins .. If you paid for something .that is now free .... even 1 week.... a refund is due

RB1026 · February 20, 2016 9:05AM

Sorry to hear that so many of you are still waiting for your refund. At the time I called PCGS, I was told that "everyone" who was paying would be getting a "prorated" refund for the months they had not used. Having said that, I also want to clarify for those still waiting that my refund was to the credit card account I used to pay the annual fee. Therefore, it wasn't a voucher or credit toward other services but indeed a cash refund. Hope this information is useful when you contact PCGS.

JJSingleton · February 20, 2016 9:06AM

My son paid for my subscription every year as a birthday gift. I had lunch with him today and he told me that he received a refund a couple of days ago. The subscription had renewed in January.

mozin · February 20, 2016 9:50AM

Success! Today 2/20/16, my credit card shows a credit from Collectors Universe 2/18/16.

Thank you PCGS.

lkeigwin · February 20, 2016 9:59AM

Originally posted by: mozin

Success! Today 2/20/16, my credit card shows a credit from Collectors Universe 2/18/16.

Thank you PCGS.

Kudos to PCGS for doing the right thing. I'm glad to hear they backed off their "90 days only" policy and everyone is getting a pro-rated refund.

Lance.

VanHalen · February 20, 2016 10:34AM

Originally posted by: lkeigwin

Originally posted by: mozin

Success! Today 2/20/16, my credit card shows a credit from Collectors Universe 2/18/16.

Thank you PCGS.

Kudos to PCGS for doing the right thing. I'm glad to hear they backed off their "90 days only" policy and everyone is getting a pro-rated refund.

Lance.

Did I miss something? How do you infer the "90 days only" policy has been rescinded from mozin's comment?

lkeigwin · February 20, 2016 2:31PM

My renewal was in October. I just learned I got my refund four days ago.

Lance.

Rampage · February 20, 2016 10:11PM

I have gotten nothing so far. My renewal just happened in late January. I called CS on Friday and was told they are still processing refunds and/or credits and that I would be notified on which action they took.

VanHalen · February 20, 2016 11:43PM

Originally posted by: lkeigwin

My renewal was in October. I just learned I got my refund four days ago.

Lance.

Thank you. I renewed last August so perhaps lady luck will smile on me this week.

Steve · February 28, 2016 2:31AM

TTT

Just to find out if others who were due refunds got them during the past week. I'm still waiting per my email to customer service on February 3rd. Thanks.

Steve

BillJones · February 28, 2016 2:58AM

I have heard nothing, and that was after someone who sounded like they were in authority posted here that something would be done.

I'll call again next week. If I get the run around again, I'll report here and chalk it up as a loss. PCGS will have gotten my money, but if they have any amount of "goodwill" on their balance sheet, they should reduce it. So far, for loyal customers, PCGS has handled this has handled very poorly.

crazyhounddog · February 28, 2016 2:59AM

Originally posted by: Cougar1978
Not an issue for me as monthy billing. Monthly billing stopped when it went free.

Same here.

bestday · February 28, 2016 4:15AM

Originally posted by: BillJones
I have heard nothing, and that was after someone who sounded like they were in authority posted here that something would be done.

I'll call again next week. If I get the run around again, I'll report here and chalk it up as a loss. PCGS will have gotten my money, but if they have any amount of "goodwill" on their balance sheet, they should reduce it. So far, for loyal customers, PCGS has handled this has handled very poorly.

Again if you paid by CC .not received a refund. just call the CC company .. presto you will get a refund .. Loss?? ..... Who accept going into a restaurant... paying ..and then not getting food order ??

VanHalen · February 28, 2016 4:33AM

Originally posted by: bestday

Originally posted by: BillJones

I have heard nothing, and that was after someone who sounded like they were in authority posted here that something would be done.

I'll call again next week. If I get the run around again, I'll report here and chalk it up as a loss. PCGS will have gotten my money, but if they have any amount of "goodwill" on their balance sheet, they should reduce it. So far, for loyal customers, PCGS has handled this has handled very poorly.

Again if you paid by CC .not received a refund. just call the CC company .. presto you will get a refund .. Loss?? ..... Who accept going into a restaurant... paying ..and then not getting food order ??

Most of us aren't asking for or expecting a full refund. We are asking for a prorated refund based upon months paid for that are now be given away free. In my case it is 5 months (5/12 of $99) which is $41.25.

Correction: I only used 5 months of my annual suscription so my expected refund would be 7/12 of $99 which is $57.75.

BillJones · February 28, 2016 4:50AM

As I said, I'll try on Monday and see if I can get anywhere.

knightem · February 28, 2016 6:42AM

Renewed in October. Received a prorated refund on my credit card on 2/19/16. Received no email from them about a credit being issued. It just appeared.

Unfortunately, we have no way to know in which "order" they are processing refunds. That may be a question to ask them if you are contacting them about your refund.

Lakesammman · February 28, 2016 8:41AM

Can't recall if I was annual or monthly.....

MrEureka · February 28, 2016 2:08PM

I don't know if my refund has posted yet, but I'm in no rush. It is, after all, essentially a gift. Can't very well complain about a gift showing up late.

Have you rec'd a refund for your Coinfacts subscription?

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