Have you rec'd a refund for your Coinfacts subscription?

I am paid until the end of the summer and asked for a refund for the now Free Coinfacts. No one has returned my emails and no refund yet. Has anyone else here gotten refunds for Coinfacts subs yet?
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THANK YOU PCGS for your excellent service and the wonderful (now) FREE CoinFacts program. I have long enjoyed the use of it and will now most certainly like it even more
Roger
At this point I figure that I'm not going to get anything back. I have been a loyal customer who paid for Coin Facts from the beginning. It's poor way to treat a customer, but that seems to be the PCGS policy.
To wit :
Where AU is not an element. It's a grade.
I paid for an annual subscription in late August. I called customer service after I received an email that instructed me to call them. The customer service rep had no idea what to do. She had not been instructed on what to do with accounts like mine.
At this point I figure that I'm not going to get anything back. I have been a loyal customer who paid for Coin Facts from the beginning. It's poor way to treat a customer, but that seems to be the PCGS policy.
Not acceptable. I will be looking into this Monday.
I'll call this week and see
"Inspiration exists, but it has to find you working" Pablo Picasso
My account renewed in Oct so I think I'm screwed.
Lance.
Charles III Album
Charles III Portrait Set
Charles IV Album
Charles IV Portrait Set
Spanish Colonial Pillar Set
I paid for an annual subscription in late August. I called customer service after I received an email that instructed me to call them. The customer service rep had no idea what to do. She had not been instructed on what to do with accounts like mine.
At this point I figure that I'm not going to get anything back. I have been a loyal customer who paid for Coin Facts from the beginning. It's poor way to treat a customer, but that seems to be the PCGS policy.
Not acceptable. I will be looking into this Monday.
I suspect they credit your account, to be applied to future submissions or collectors club memberships.
My Complete PROOF Lincoln Cent with Major Varieties(1909-2015)Set Registry
I paid for an annual subscription in late August. I called customer service after I received an email that instructed me to call them. The customer service rep had no idea what to do. She had not been instructed on what to do with accounts like mine.
At this point I figure that I'm not going to get anything back. I have been a loyal customer who paid for Coin Facts from the beginning. It's poor way to treat a customer, but that seems to be the PCGS policy.
Not acceptable. I will be looking into this Monday.
Got to say lot of patient forum members.. If you don't get refund.. call up CC .. dispute it ..all over .. Give then 1 more try
Wasn't it reported that PCGS wasn't doing refunds unless the subscription/renewal occurred during the 90 days before Feb 1st?
My account renewed in Oct so I think I'm screwed.
Lance.
How many here roll and play dead when buying/selling coins .. If you paid for something .that is now free .... even 1 week.... a refund is due
Joseph J. Singleton - First Superintendent of the U.S. Branch Mint in Dahlonega Georgia
Findley Ridge Collection
About Findley Ridge
Thank you PCGS.
Success! Today 2/20/16, my credit card shows a credit from Collectors Universe 2/18/16.
Thank you PCGS.
Kudos to PCGS for doing the right thing. I'm glad to hear they backed off their "90 days only" policy and everyone is getting a pro-rated refund.
Lance.
Success! Today 2/20/16, my credit card shows a credit from Collectors Universe 2/18/16.
Thank you PCGS.
Kudos to PCGS for doing the right thing. I'm glad to hear they backed off their "90 days only" policy and everyone is getting a pro-rated refund.
Lance.
Did I miss something? How do you infer the "90 days only" policy has been rescinded from mozin's comment?
Lance.
My renewal was in October. I just learned I got my refund four days ago.
Lance.
Thank you. I renewed last August so perhaps lady luck will smile on me this week.
Just to find out if others who were due refunds got them during the past week. I'm still waiting per my email to customer service on February 3rd. Thanks.
Steve
My Complete PROOF Lincoln Cent with Major Varieties(1909-2015)Set Registry
I'll call again next week. If I get the run around again, I'll report here and chalk it up as a loss. PCGS will have gotten my money, but if they have any amount of "goodwill" on their balance sheet, they should reduce it. So far, for loyal customers, PCGS has handled this has handled very poorly.
Not an issue for me as monthy billing. Monthly billing stopped when it went free.
Same here.
I have heard nothing, and that was after someone who sounded like they were in authority posted here that something would be done.
I'll call again next week. If I get the run around again, I'll report here and chalk it up as a loss. PCGS will have gotten my money, but if they have any amount of "goodwill" on their balance sheet, they should reduce it. So far, for loyal customers, PCGS has handled this has handled very poorly.
Again if you paid by CC .not received a refund. just call the CC company .. presto you will get a refund .. Loss?? ..... Who accept going into a restaurant... paying ..and then not getting food order ??
I have heard nothing, and that was after someone who sounded like they were in authority posted here that something would be done.
I'll call again next week. If I get the run around again, I'll report here and chalk it up as a loss. PCGS will have gotten my money, but if they have any amount of "goodwill" on their balance sheet, they should reduce it. So far, for loyal customers, PCGS has handled this has handled very poorly.
Again if you paid by CC .not received a refund. just call the CC company .. presto you will get a refund .. Loss?? ..... Who accept going into a restaurant... paying ..and then not getting food order ??
Most of us aren't asking for or expecting a full refund. We are asking for a prorated refund based upon months paid for that are now be given away free. In my case it is 5 months (5/12 of $99) which is $41.25.
Correction: I only used 5 months of my annual suscription so my expected refund would be 7/12 of $99 which is $57.75.
Unfortunately, we have no way to know in which "order" they are processing refunds. That may be a question to ask them if you are contacting them about your refund.
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.