My frustration with a major auction house over paying a bill.
Realone
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I won't name names but it is one of the BIG ones 
So I get the bill via email today in the am from an auction win from last week ( 9/17) and it says my $5900 bill can be paid via paypal. So I make a transfer of $6k to my card that is connected to paypal. Then I go online to complete it but I am unable to. So I call up and ask how can I pay via paypal since the email says it is one of the options and the nice gal says you can't, it is over the $3k limit. S how does one take their $6k transfer out of their credit card account that is tied to paypal so I can pay the flippin invoice?
So I get the bill via email today in the am from an auction win from last week ( 9/17) and it says my $5900 bill can be paid via paypal. So I make a transfer of $6k to my card that is connected to paypal. Then I go online to complete it but I am unable to. So I call up and ask how can I pay via paypal since the email says it is one of the options and the nice gal says you can't, it is over the $3k limit. S how does one take their $6k transfer out of their credit card account that is tied to paypal so I can pay the flippin invoice?
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<< <i>I won't name names but it is one of the BIG ones
So I get the bill via email today in the am from an auction win from last week ( 9/17) and it says my $5900 bill can be paid via paypal. So I make a transfer of $6k to my card that is connected to paypal. Then I go online to complete it but I am unable to. So I call up and ask how can I pay via paypal since the email says it is one of the options and the nice gal says you can't, it is over the $3k limit. S how does one take their $6k transfer out of their credit card account that is tied to paypal so I can pay the flippin invoice?
Wow 4 days... I got my invoice 4 hours after I won last night.
The invoice clearly states Note: VISA, MasterCard, American Express and PayPal will be accepted for purchases under $2,500 as allowable in the Terms and Conditions of this sale.
You need to call the credit card company.
<< <i>I won't name names but it is one of the BIG ones
So I get the bill via email today in the am from an auction win from last week ( 9/17) and it says my $5900 bill can be paid via paypal. So I make a transfer of $6k to my card that is connected to paypal. Then I go online to complete it but I am unable to. So I call up and ask how can I pay via paypal since the email says it is one of the options and the nice gal says you can't, it is over the $3k limit. S how does one take their $6k transfer out of their credit card account that is tied to paypal so I can pay the flippin invoice?
Call the CC company and ask them to refund the overpayment back to your account. Be advised that there may be a fee since the transfer/charge was initiated by you.
You're welcome from the knowitalltroll.
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<< <i>Even without two separate invoices, couldn't you just make two partial PayPal payments to the auction company? >>
Nope. The auction house doesn't want to pay the fees, the very reason for the limit.
The company had conflicting instructions and I had to email them for clarification.
They do not take credit cards or Paypal for amounts over $3,000.
They accept personal checks so I sent them a check.
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<< <i>I won't name names but it is one of the BIG ones
So I get the bill via email today in the am from an auction win from last week ( 9/17) and it says my $5900 bill can be paid via paypal. So I make a transfer of $6k to my card that is connected to paypal. Then I go online to complete it but I am unable to. So I call up and ask how can I pay via paypal since the email says it is one of the options and the nice gal says you can't, it is over the $3k limit. S how does one take their $6k transfer out of their credit card account that is tied to paypal so I can pay the flippin invoice?
Wow 4 days... I got my invoice 4 hours after I won last night.
The invoice clearly states Note: VISA, MasterCard, American Express and PayPal will be accepted for purchases under $2,500 as allowable in the Terms and Conditions of this sale. >>
You remind me of the goody two shoe nerds in public school that were a pain in my arse with that statement. The email lists the $2500 at the end of the paragraph but lists paypal as a payment option in the beginning. I obviously didn't finish reading the paragraph otherwise I wouldn't have done what I did. Thanks for the help
Well a First (or even Second) Rate Bidder would know to read the terms before even placing a bid
FWIW, their policies were discussed extensively here when they made the change (a couple years ago IIRC). I don't like it either, but it's their party and they set the rules.
<< <i>Life can be hard sometimes. >>
Fer sure.....I guess this is an example of what they call a 'First-World' problem LOL.
<< <i>Offer to pay an extra $93 to cover the PP fees they'd pay, and I'd bet a manager would find a way to get it done. Consider it a lesson learned and move on.
There's a lot worse things than having troubles over buying a $6k coin (I just laugh at the idea) and $100 isn't much in the grand scheme of things. >>
This is a good suggestion, I've used this method with overseas auction houses that normally require wire transfers. I don't like overseas wire transfers so I've offered Paypal + I pay the fees and they are normally happy with that.
Can't say if HA will do it, but it's worth a shot.
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if you are alluding to the fact that somehow this is a customer service "gaf" and that they are to blame and need to set things straight you are wrong. if you are saying congrats to Heritage for trying to work with the OP then I agree.
The CC company will refund the money back to your account, call them and explain.
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<< <i>Even without two separate invoices, couldn't you just make two partial PayPal payments to the auction company? >>
No, Heritage will not do this. I tried in the past. When I joined the cap was $10k I think, and it was later lowered to $2,500. I created a second PayPal account, PayPaled myself money from my cc from the other account and paid by check when it hit my bank.
<< <i>Customer service should be job #1
if you are alluding to the fact that somehow this is a customer service "gaf" and that they are to blame and need to set things straight you are wrong. if you are saying congrats to Heritage for trying to work with the OP then I agree. >>
"gaffe"
<< <i>Don't be frustrated with the auction house, it's not their fault you failed to understand their payment terms.
The CC company will refund the money back to your account, call them and explain. >>
The $2500 limit for CC use has been discussed and known here for a couple of years now.
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<< <i>Even without two separate invoices, couldn't you just make two partial PayPal payments to the auction company? >>
No, Heritage will not do this. I tried in the past. When I joined the cap was $10k I think, and it was later lowered to $2,500. I created a second PayPal account, PayPaled myself money from my cc from the other account and paid by check when it hit my bank. >>
You took a cash advance from a cc? Isn't that expensive?
<< <i>
<< <i>I won't name names but it is one of the BIG ones
So I get the bill via email today in the am from an auction win from last week ( 9/17) and it says my $5900 bill can be paid via paypal. So I make a transfer of $6k to my card that is connected to paypal. Then I go online to complete it but I am unable to. So I call up and ask how can I pay via paypal since the email says it is one of the options and the nice gal says you can't, it is over the $3k limit. S how does one take their $6k transfer out of their credit card account that is tied to paypal so I can pay the flippin invoice?
Call the CC company and ask them to refund the overpayment back to your account. Be advised that there may be a fee since the transfer/charge was initiated by you.
You're welcome from the knowitalltroll.
Tried last year.. CC said no money return on payments tied to money laundering scare
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<< <i>Don't be frustrated with the auction house, it's not their fault you failed to understand their payment terms.
The CC company will refund the money back to your account, call them and explain. >>
The $2500 limit for CC use has been discussed and known here for a couple of years now. >>
The 2,500 limit goes back to 2012.... no exceptions made
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<< <i>Even without two separate invoices, couldn't you just make two partial PayPal payments to the auction company? >>
No, Heritage will not do this. I tried in the past. When I joined the cap was $10k I think, and it was later lowered to $2,500. I created a second PayPal account, PayPaled myself money from my cc from the other account and paid by check when it hit my bank. >>
You took a cash advance from a cc? Isn't that expensive? >>
Actually no. I PayPaled myself from one account to another and was only responsible for the 2.9% fee. Moreover, once the transaction was completed (and my funds from recent consignments arrived), I was able to refund myself and only lost the $0.30 PayPal transaction fee (and was reimbursed the 2.9%). So, no; it isn't the same thing as a cash advance. My liability was $0.30 + a tiny bit of short term interest.
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<< <i>Even without two separate invoices, couldn't you just make two partial PayPal payments to the auction company? >>
No, Heritage will not do this. I tried in the past. When I joined the cap was $10k I think, and it was later lowered to $2,500. I created a second PayPal account, PayPaled myself money from my cc from the other account and paid by check when it hit my bank. >>
You took a cash advance from a cc? Isn't that expensive? >>
Actually no. I PayPaled myself from one account to another and was only responsible for the 2.9% fee. Moreover, once the transaction was completed (and my funds from recent consignments arrived), I was able to refund myself and only lost the $0.30 PayPal transaction fee (and was reimbursed the 2.9%). So, no; it isn't the same thing as a cash advance. My liability was $0.30 + a tiny bit of short term interest. >>
Why wouldn't you just gift it to yourself so you wouldn't pay the 2.9%?
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<< <i>Even without two separate invoices, couldn't you just make two partial PayPal payments to the auction company? >>
No, Heritage will not do this. I tried in the past. When I joined the cap was $10k I think, and it was later lowered to $2,500. I created a second PayPal account, PayPaled myself money from my cc from the other account and paid by check when it hit my bank. >>
You took a cash advance from a cc? Isn't that expensive? >>
Actually no. I PayPaled myself from one account to another and was only responsible for the 2.9% fee. Moreover, once the transaction was completed (and my funds from recent consignments arrived), I was able to refund myself and only lost the $0.30 PayPal transaction fee (and was reimbursed the 2.9%). So, no; it isn't the same thing as a cash advance. My liability was $0.30 + a tiny bit of short term interest. >>
Why wouldn't you just gift it to yourself so you wouldn't pay the 2.9%? >>
When you PayPal gift from a CC you also pay the 2.9%. In my case, I was awaiting funds from a dealer. Since a credit card was not an option because the purchase exceeded $2500, this was the most viable mechanism for paying off the invoice in a timely manner. My check arrived in a couple weeks, and I was able to reverse the transaction. It was an easy fix.
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<< <i>Even without two separate invoices, couldn't you just make two partial PayPal payments to the auction company? >>
No, Heritage will not do this. I tried in the past. When I joined the cap was $10k I think, and it was later lowered to $2,500. I created a second PayPal account, PayPaled myself money from my cc from the other account and paid by check when it hit my bank. >>
You took a cash advance from a cc? Isn't that expensive? >>
Actually no. I PayPaled myself from one account to another and was only responsible for the 2.9% fee. Moreover, once the transaction was completed (and my funds from recent consignments arrived), I was able to refund myself and only lost the $0.30 PayPal transaction fee (and was reimbursed the 2.9%). So, no; it isn't the same thing as a cash advance. My liability was $0.30 + a tiny bit of short term interest. >>
Why wouldn't you just gift it to yourself so you wouldn't pay the 2.9%? >>
When you PayPal gift from a CC you also pay the 2.9%. In my case, I was awaiting funds from a dealer. Since a credit card was not an option because the purchase exceeded $2500, this was the most viable mechanism for paying off the invoice in a timely manner. My check arrived in a couple weeks, and I was able to reverse the transaction. It was an easy fix. >>
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<< <i>hey mr. knowitalltroll, "gaffe" has a specific meaning, a mistake, whereas "gaf" also has a specific meaning which would get me banned if I spelled it out. trust me, I didn't make a grammatical error.
A gaffe would be just as apropos as a give a crap in this situation IMO! One is done out of ignorance and the other more likely from carelessness. Then again these boards are rampant with poor usage. People need to cut a little slack and learn to deal with life's occasional annoyances.
<< <i>Heritage has allowed me to make a credit card payment over their limit for a transaction fee. If the auction company is in California, California laws prohibit this. They are by law not allowed to charge a transaction fee for credit card purchases. >>
That is no longer true.
BP (who owns ARCO) had a class action suit filed against them for the 35c fee they charge for using your debit card (they don't take credit cards at ARCO)
They were going to settle the suit by no longer charging the fee.
But hey, this is California.
Big oil bribed the California Legislature with “campaign contributions” and got the law changed.
Now ARCO charges a 45c fee for debit transactions. Problem solved.