Anybody else have the Stacks website crash on them in the last 4 minutes of the auction?
claychaser
Posts: 4,406 ✭✭✭✭
On today's Americana sale Internet portion I had a bunch of bids to go in from the "Raise Max Bid" screen and it crashed!
Anybody else, or was I just the chosen one?
Anybody else, or was I just the chosen one?
==Looking for pre WW2 Commems in PCGS Rattler holders, 1851-O Three Cent Silvers in all grades
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<< <i>I got the unexpected error and critical error message multiple times in the last hour; but, my bids did go through. >>
This, got quite a few of those. Their site still leaves something to be desired.
Also, when I logged in to bid earlier in the day, I first checked a few lots I won during live bidding... then I used the jump to lot box for some of the internet only boxes and all of the lots I checked that way showed they auction was over and showed the current bids as prices realized instead. I had to call Stacks to confirm they didn't end the auction early. Ended up having to log out, then log back in, but go to current auctions instead of my list to see the lots and bid!!!
Michael Kittle Rare Coins --- 1908-S Indian Head Cent Grading Set --- No. 1 1909 Mint Set --- Kittlecoins on Facebook --- Long Beach Table 448
<< <i>Me too, but they took. However, one bid was higher than the winning bid and was accepted, but I am not the winning bidder????? >>
And I got an outbid notice right at 3pm PST, but when I look now in my bidding it shows I was the winner... perhaps one part of their system said it was before 3pm and the other part said it wasn't??? I just hope I end up winning that coin
Michael Kittle Rare Coins --- 1908-S Indian Head Cent Grading Set --- No. 1 1909 Mint Set --- Kittlecoins on Facebook --- Long Beach Table 448
Many of the Morgans I looked at went for great money. Some almost double what they were worth, to me anyway. So much for the great bargains that used to exist there.
Just a couple right in the beginning: 1879-S MS-67 and 1879-S MS-66
I would sell those for that all day long and feel guilty.
0 > $200 = $7 shipping
$201 > 300 = $9 shipping
My 1 coin with BP was $193... and yet it's $9 shipping. Makes perfect sense... in Stack's bizarre world.
<< <i>Shipping cost is suppose to be:
0 > $200 = $7 shipping
$201 > 300 = $9 shipping
My 1 coin with BP was $193... and yet it's $9 shipping. Makes perfect sense... in Stack's bizarre world. >>
give them a call. I have something to straighten out with them too and will call them tomorrow
<< <i>Wonder how many are just staying away because everyone seems to have problems with the site? I know I don't even look there anymore. >>
This.
Stacks makes healthcare.gov look high tech. I avoid the drama and look elsewhere.
“In matters of style, swim with the current; in matters of principle, stand like a rock." - Thomas Jefferson
My digital cameo album 1950-64 Cameos - take a look!
<< <i>Shipping cost is suppose to be:
0 > $200 = $7 shipping
$201 > 300 = $9 shipping
My 1 coin with BP was $193... and yet it's $9 shipping. Makes perfect sense... in Stack's bizarre world. >>
Personally, I'd call and ask for the $2 refund AFTER I received the coin. Once they figure out that they expend $30 worth of effort to fix a $2 problem, they just might fix things.
Reminds me of the SNL "NOT ready for Prime Time Players" - sure fits at Stacks.
“In matters of style, swim with the current; in matters of principle, stand like a rock." - Thomas Jefferson
My digital cameo album 1950-64 Cameos - take a look!
I checked my bidding on the website at 4:15 PM PST (an hour and 15 minutes after the "end" of the auction today) and I wrote down what it showed me as winning/won and the prices.
Now when I checked about 2 hours later... the prices of 6 lots that I had won have gone up!!! Who the heck is bidding between 4:15-6:15PM in an auction that should have closed hours earlier???
Now I'm going to have to call tomorrow...
Michael Kittle Rare Coins --- 1908-S Indian Head Cent Grading Set --- No. 1 1909 Mint Set --- Kittlecoins on Facebook --- Long Beach Table 448
I wanted to bid on one lot that was important to me. I set up a phone bid with Wayne Berkeley at ext. 262. It could not have been easier. I got my call right on time and was the underbidder, although I did help the consignor on that particular lot get a few thousand additional dollars.
I forgot to lot view the lot also. Very rare for me. No problem, Wayne had Chris Napolitano call me with his impressions on the coin. He called me back in a matter of minutes with a solid description of the lot. Nice to see the President get back to you so quickly. And, for those of you who do not know Chris- this is not a rookie opinion of the coin you are getting!
Does anyone else want similar treatment? Then, follow the advice I have made many times before on the same subject. Set up an easy phone bid through Wayne and/or leave a protective bid to at least give yourself a shot to win the coin on the cheap as others try to bid in the last minute or two.
Finally, my consignments, overall, to the sale did OK. In fact, one or two of my unsolds from Winter 2014 Baltimore hammered higher in this sale than the amount they failed to sell back in that sale.
As always, just my two cents.
Wondercoin
Wondercoin
<< <i>Interesting, that a Dedicated Great Collections consignor would, once again, start yet another "rag on Stacks" thread on the same subject of problems bidding in the last couple minutes. Hmmm. It's really getting old.
I wanted to bid on one lot that was important to me. I set up a phone bid with Wayne Berkeley at ext. 262. It could not have been easier. I got my call right on time and was the underbidder, although I did help the consignor on that particular lot get a few thousand additional dollars.
I forgot to lot view the lot also. Very rare for me. No problem, Wayne had Chris Napolitano call me with his impressions on the coin. He called me back in a matter of minutes with a solid description of the lot. Nice to see the President get back to you so quickly. And, for those of you who do not know Chris- this is not a rookie opinion of the coin you are getting!
Does anyone else want similar treatment? Then, follow the advice I have made many times before on the same subject. Set up an easy phone bid through Wayne and/or leave a protective bid to at least give yourself a shot to win the coin on the cheap as others try to bid in the last minute or two.
Finally, my consignments, overall, to the sale did OK. In fact, one or two of my unsolds from Winter 2014 Baltimore hammered higher in this sale than the amount they failed to sell back in that sale.
As always, just my two cents.
Wondercoin >>
Ity seems that you are only confirming the concern/complaint. If you really want a coin, call in the bid, absentee the bid - but don't live internet the bid because that method is not relaible.
<< <i>
<< <i>Interesting, that a Dedicated Great Collections consignor would, once again, start yet another "rag on Stacks" thread on the same subject of problems bidding in the last couple minutes. Hmmm. It's really getting old.
I wanted to bid on one lot that was important to me. I set up a phone bid with Wayne Berkeley at ext. 262. It could not have been easier. I got my call right on time and was the underbidder, although I did help the consignor on that particular lot get a few thousand additional dollars.
I forgot to lot view the lot also. Very rare for me. No problem, Wayne had Chris Napolitano call me with his impressions on the coin. He called me back in a matter of minutes with a solid description of the lot. Nice to see the President get back to you so quickly. And, for those of you who do not know Chris- this is not a rookie opinion of the coin you are getting!
Does anyone else want similar treatment? Then, follow the advice I have made many times before on the same subject. Set up an easy phone bid through Wayne and/or leave a protective bid to at least give yourself a shot to win the coin on the cheap as others try to bid in the last minute or two.
Finally, my consignments, overall, to the sale did OK. In fact, one or two of my unsolds from Winter 2014 Baltimore hammered higher in this sale than the amount they failed to sell back in that sale.
As always, just my two cents.
Wondercoin >>
It seems that you are only confirming the concern/complaint. If you really want a coin, call in the bid, absentee the bid - but don't live internet the bid because that method is not relaible. >>
Internet bidding is now out.
Everyone irked needs to phone bid now.
Apparently I need to lot view in person or call.
A few weeks ago I was talking with them about a possible consignment...I just can't do it.
Not until the site works flawlessly, aint gonna happen.
Ronyahski ... I am neither validating nor disputing the "concern/complaint" (at least that is not my intention). What I am saying is if you are a dedicated collector, as you are, (and I am addressing dedicated collectors here) I believe there is an easy way to ensure that your bids will indeed be executed without fail - CALL WAYNE AT EXT. 262! I fully expect you will get the very same treatment I get. These are hard working guys and gals over at Stacks (Robin is another one). If you are a collector and want a coin, by calling Wayne you will get it (if you bid high enough)! If you want to snipe a coin in the final minute or two without the benefit of a protective bid in place, all I can say is good luck in any auction where there is no snipping software in place!
Wondercoin
<< <i>FadetoBlack ... I am not kidding myself. Wayne told me just the other day that he has received 1 call in months from a single board member. Give it a try, then let me know how it worked. I am sure Wayne will also try to work with anyone's disability that he possibly can. Please let me know if you are not satisfied with how he addressed your hearing concern.
Ronyahski ... I am neither validating nor disputing the "concern/complaint" (at least that is not my intention). What I am saying is if you are a dedicated collector, as you are, (and I am addressing dedicated collectors here) I believe there is an easy way to ensure that your bids will indeed be executed without fail - CALL WAYNE AT EXT. 262! I fully expect you will get the very same treatment I get. These are hard working guys and gals over at Stacks (Robin is another one). If you are a collector and want a coin, by calling Wayne you will get it (if you bid high enough)! If you want to snipe a coin in the final minute or two without the benefit of a protective bid in place, all I can say is good luck in any auction where there is no snipping software in place!
Wondercoin >>
I have complained to Stacks on numerous occasions , they just apologize and that's about it. They all tell me that they understand but aren't in the position to do anything about the computer issues. This has been going on for a long time now. The bottom line is their system is broken and it wither needs to be fixed or replaced, anything else is not acceptable imho. There is no reason for the continuous ongoing problems that is being experienced by many bidders.
Wondercoin
<< <i>BJamin. Have you spoken to Wayne?
Wondercoin >>
Negative and no one there directed me to do so. I basically was told sorry (again) and that was it.
<< <i>If you think you're winning/have won items... you should keep an eye on the prices.
I checked my bidding on the website at 4:15 PM PST (an hour and 15 minutes after the "end" of the auction today) and I wrote down what it showed me as winning/won and the prices.
Now when I checked about 2 hours later... the prices of 6 lots that I had won have gone up!!! Who the heck is bidding between 4:15-6:15PM in an auction that should have closed hours earlier???
Now I'm going to have to call tomorrow...
This happened to me in the January Internet-only session. I called and they told me even if their website is not responsive, it was accepting bids (and not acknowledging them). So at the end of the auction, they manually go back to each lot and add all those bids that came in before 3:00 PM Pacific Time. Hence, an hour or two later, some lots have an increased price and possibly a different winner.
By the way, the freezing website happens at the close of ALL their Internet-only sessions, so this was not unusual. I suspect the server is under Brian's desk and just can't serve pages fast enough. Yes, they ought to fix it by now since they know it happens.
Edited to add: LESSON: Until they get a more powerful server, don't try to snipe a Stacks Internet-only session.
Some wanted that nice 1934 PCGS MS-66 for more than guide more power to them. The same with the 1936-S in PCGS MS-66.
10-4,
My Instagram picturesErik
My registry sets
<< <i>Interesting, that a Dedicated Great Collections consignor would, once again, start yet another "rag on Stacks" thread on the same subject of problems bidding in the last couple minutes. Hmmm. It's really getting old. >>
The point that you seem to be missing is that IF a company is going to offer a bidding platform
(or any product, really), then they have an obligation to their customers to make said platform
reliable and transparent. In my humble opinion, there is ZERO excuse in 2015 for an
Internet bidder not to know with certainty whether or not they have won a lot as soon as that
auction is closed for bidding.
You also have to understand that no auction house is perfect. I have what I believe to be an important issue or two with GC and I told Ian about them recently. No reason to post them on PCGS' corporate website - right? What would be the purpose? If I had an issue with Heritage, why not just call Heritage and discuss it? What do I personally gain by illuminating my problems with an auction house on PCGS' corporate website?
You will see that my position here is fairly consistent in that you will seldom see me complaining about any auction house publicly. I receive nothing from Stacks for my comments here. They generally take me out for one lunch per year usually in December. And, the last thing we talk about is their website over that lunch!
Again, I offer assistance to my fellow collectors here - if you truly want to win a coin in a SB auction, just get with Wayne at Ext 262. Now, he is in Hong Kong and a few shows for a week here and there over the course of the year, so if he should happen to not be in the office, ask for Robin.
Wondercoin
Then they did phone auctions, but you had to deal with being put on hold - if you got through and didn't get a busy signal.
Then there were some Pez collectors that had a dream about bidding online over the Internet.
But could a company develop an Internet site that took bids worldwide down to the last second and immediately report the winner on millions of auctions?
Nah, that kind of technology just doesn't exist yet.
<< <i>CoinJunkie. Your comment is reasonable. I have never taken any contrary position on your specific issue. Indeed, I know instantly if I won the lot when I phone bid it.
You also have to understand that no auction house is perfect. I have what I believe to be an important issue or two with GC and I told Ian about them recently. No reason to post them on PCGS' corporate website - right? What would be the purpose? If I had an issue with Heritage, why not just call Heritage and discuss it? What do I personally gain by illuminating my problems with an auction house on PCGS' corporate website?
You will see that my position here is fairly consistent in that you will seldom see me complaining about any auction house publicly. I receive nothing from Stacks for my comments here. They generally take me out for one lunch per year usually in December. And, the last thing we talk about is their website over that lunch!
Again, I offer assistance to my fellow collectors here - if you truly want to win a coin in a SB auction, just get with Wayne at Ext 262. Now, he is in Hong Kong and a few shows for a week here and there over the course of the year, so if he should happen to not be in the office, ask for Robin.
Wondercoin >>
I think people post here because they are generally very frustrated. Whatever issues eBay, GC, and Heritage
may have, people generally know that those platforms will be reliable and available. They will always
give you correct feedback on your bidding status. They won't freeze when the action gets hot and heavy
toward the end of an auction. Coins that you put in your watchlist will remain there post-auction. Etc., etc., etc.
Calling someone may work well for you and possibly for me in certain situations, but generally I don't want
to HAVE to place bids in that manner. By refusing to invest in modern, reliable computing technology, Stack's
is hurting their customers and, ultimately, themselves. I'm not saying that to bash them, but the evidence
is right in front of our eyes on this forum. I would love nothing more than for them to make their bidding
platform usable, as I'm sure there would be lots of coins I would pursue. Until then, I really can't be bothered.
YMMV, and apparently does.
<< <i>There used to be coin auctions where you mailed in your bids, but you had to make sure the post office got it delivered in time.
Then they did phone auctions, but you had to deal with being put on hold - if you got through and didn't get a busy signal.
Then there were some Pez collectors that had a dream about bidding online over the Internet.
But could a company develop an Internet site that took bids worldwide down to the last second and immediately report the winner on millions of auctions?
Nah, that kind of technology just doesn't exist yet. >>
WTF? Have you ever heard of the New York Stock Exchange??????????
Wondercoin, As much as you would like all of us to call Stacks, I suspect that their business will suffer for their lack of a reliable auction platform. I would never consign to them under
these circumstances. That is the reality of the situation.
<< <i>No problem here - I was even able to bid on lots that were already closed.
No problems here either as I don't bother with them. Easy peasy and breezy.
Phone bids? That's the answer? Really? Pass.
Lot 263. What's your Max bid? Roger that. If you win we will ship that it out on one of the first available coaches.
MJ
Fellas, leave the tight pants to the ladies. If I can count the coins in your pockets you better use them to call a tailor. Stay thirsty my friends......
Wondercoin
Wondercoin
Wondercoin
But for the Internet-only portion of the sale, it is not realistic to expect folks to have to call in to place phone bids or to place bids in any other manner than the Internet... it's an "Internet" sale!!! And if you did phone bid for some reason, you still wouldn't know that you won when you placed that call as you could be outbid by Internet bidders or other phone bidders who bid later, but before the 3pm PST deadline. They only way you'd know if you won for sure is if you place your phone bid right before 3pm and stay on the line as the auction ends to confirm. But even in that case, it seems that after the 3pm "deadline" that some additional (or somehow unexecuted previous) bids are executed and could change who is the winner well after the "end" of the sale.
Michael Kittle Rare Coins --- 1908-S Indian Head Cent Grading Set --- No. 1 1909 Mint Set --- Kittlecoins on Facebook --- Long Beach Table 448
<< <i>
<< <i>No problem here - I was even able to bid on lots that were already closed.
No problems here either as I don't bother with them. Easy peasy and breezy.
Phone bids? That's the answer? Really? Pass.
Lot 263. What's your Max bid? Roger that. If you win we will ship that it out on one of the first available coaches.
MJ >>
Very funny!
Ultimately there is no way to quantify just how many consignments or how much sales revenue they will have lost due to keeping their head buried firmly in the sand.
Their loss. *shrug*
1/2 Cents
U.S. Revenue Stamps
<< <i>
<< <i>No problem here - I was even able to bid on lots that were already closed.
No problems here either as I don't bother with them. Easy peasy and breezy.
Phone bids? That's the answer? Really? Pass.
Lot 263. What's your Max bid? Roger that. If you win we will ship that it out on one of the first available coaches.
MJ >>
Love it...