Can anyone tell Stacks what utter garbage their website is?

superpsychmd

It is exasperating. You can't navigate anywhere there, nothing moves, a total failure.

They need to get another website going which FUNCTIONS! Agreed?

CoinCast

One of the worst errors for me, is when you click an item on your watch list it will take you to the item, then if you press the back button the item will disappear from the watch list. Anyone else having this isse?

Edit: They have fixed a couple of errors, so it's slowly getting better.

MGLICKER

I suppose one has the option of staying off the site rather than taking such an unmeasured slam on a forum.

19Lyds

<< <i>Can anyone tell Stacks what utter garbage their website it? >>



Sure! I'll tell them!


Hey Stacks, superpsychmd thinks your web site is utter garbage!

BillJones

People have telling them almost year that they have big problems. It never sinks in. The people who do their programming must be a members of the family or something. Otherwise I don't how they keep their jobs.

TwoSides2aCoin

Yes, anyone can, but mine is even worse So I won't throw stones from my glass house.

ambro51

I am no longer visiting the site and have unsubscribed from their daily (or more often) emails. Auf Viedersein.

brg5658

Yes, we have been telling them for a year. They apparently don't care...

superpsychmd

It is simpy unbelievable. They have a lot of coins I could potentially want but can't even see them. It is so silly, such bad business.

Shamika

Agreed. It is not user friendly.

Shamika

Maybe they think e-commerce is just a fad.

Swampboy

<< <i>Maybe they think e-commerce is just a fad. >>



The inter web is here to stay IMHO.

jmcu12

yes the iterwebs be good!

Shamika

<< <i>

<< <i>Maybe they think e-commerce is just a fad. >>



The inter web is here to stay IMHO. >>





I remember years ago having an argument with my father-in-law. He firmly believed e-commerce was a joke and that it would never last. I finally gave up and figured time would prove me right. Maybe the powers-that-be at Stacks are from a similar generation.

wondercoin

As has been mentioned here before, a good thing to do is to send Stacks' President, Brian Kendrella a thoughtful and informative quick email detailing ones particular internet issues. He is very responsive and has already fixed many of the problems facing those who have informed him of their issues.

Wondercoin

coinguy1989

<< <i>Yes, we have been telling them for a year. They apparently don't care... >>



Under those circumstances, I am not sure why anyone would consign to them. There is the potential to adversely affect the price realized.

wondercoin

PS. I am working tonight from another country on my IPAD and having no issues at all with the Stacks auction. There were earlier issues discussed here with IPAD use and Brian fixed them all as far as I know.

Wondercoin.

illini420

Plugging Teletrade back in and listing coins there (just changing the name at the top of the page to Stacks/Bowers) would be a major improvement at this point... sure that site didn't work perfectly, but it was miles ahead what they have now. Hard to believe the scrapped that for what they have now.

Cougar1978

Once I saw the slow operation of the site I never go back there.

MFH

The guys at Stacks Bowers read these forums... Every Day !!

If you are unhappy, be specific.... They will try and get someone
in their IT Dept. to fix it.

Their site isn't the easiest to navigate, I agree.

icsoccer

+1

Stuart

A great way to provide your input directly to Stack's Bowers is through their Stack's Bowers - User Feedback Survey as mentioned in the referenced thread that I previously posted on this forum -- like I did.

MsMorrisine

<< <i>It is exasperating. You can't navigate anywhere there, nothing moves, a total failure.

They need to get another website going which FUNCTIONS! Agreed? >>




the website does not function for older browsers, including those on older smasrt phones and tablets unless the newer operating system has been installed on those devices.


if you are running old software, this may be the reason it does not operate.

Cameonut

I stopped visiting the Stacks site as I don't need the frustration any more.

I'll wait until I hear on the forum when they have their act together.

lkeigwin

<< <i>Can anyone tell Stacks what utter garbage their website is? >>



Yes, anyone can. Go right ahead. They need to hear it.
Lance.

messydesk

There's a link on their website for reporting how sucky their website is, but it's broken.

savoyspecial

Capitalism insists that if you can deliver a better product then, by all means, get cracking....

Wolf359

<< <i>As has been mentioned here before, a good thing to do is to send Stacks' President, Brian Kendrella a thoughtful and informative quick email detailing ones particular internet issues. He is very responsive and has already fixed many of the problems facing those who have informed him of their issues.

Wondercoin >>



Ah, we have the developer.

Barndog

can't load my account, can't load images, ugh!

I'm sure "we're doing maintenance" or some other excuse is at hand. Why do people consign there?

BustHalfBrian

<< <i>can't load my account, can't load images, ugh!

I'm sure "we're doing maintenance" or some other excuse is at hand. Why do people consign there? >>



Some images have yet to be inserted into the lots...

dbcoin

How do I get them to stop sending me catalogues? I was never a Stacks customer, was a Teletrade customer though.

mrearlygold

Why be frustrated? It won't ( can't )change as they continue to try and re-invent the wheel. It happens every day in the web business. I think the programmers laugh out loud until one day they find out that we the people found ________ ( Hahaha I said then changed my mind and edited it! )


Just go to Heritage in the meantime. They don't mind

Barndog

<< <i>How do I get them to stop sending me catalogues? I was never a Stacks customer, was a Teletrade customer though. >>

i

I think the secret is to buy from their auctions. The catalogs should then stop. It worked for me

MGLICKER

Please. please bring back the final version of Teletrade. They finally got the thing right and then kaput.

12 years in the business and I never bought a coin from Stacks, not that I didn't try.

dbcoin

<< <i>

<< <i>How do I get them to stop sending me catalogues? I was never a Stacks customer, was a Teletrade customer though. >>

i

I think the secret is to buy from their auctions. The catalogs should then stop. It worked for me >>



Why do I believe that you not kidding?

AngryTurtle

<< <i>

<< <i>How do I get them to stop sending me catalogues? >>

i

I think the secret is to buy from their auctions. The catalogs should then stop. It worked for me >>



My experience exactly!

giorgio11

Me too.

Best Regards,

George

RYK

The message has been delivered.

keets

it has proven so frustrating that I don't even visit. they seemed to have a nice website before, what has caused the changes and difficulty there now??

khayse

I have Windows 7 with Internet Explorer 9. I can't bid...or save anything to a watchlist...or anything.

-KHayse

BAJJERFAN

<< <i>I have Windows 7 with Internet Explorer 9. I can't bid...or save anything to a watchlist...or anything.

-KHayse >>



Does one's old TeleTrade info carry over?

DIMEMAN

>>>The guys at Stacks Bowers read these forums... Every Day !!

If you are unhappy, be specific.... They will try and get someone
in their IT Dept. to fix it.<<<

Sorry...but their site is not fixable. Like someone else said.......they should the old Teletrade site and just change the name.

Their IT department must be the 3 Stooges or the Marx brothers!!!!!! Or maybe both!!!

wondercoin

"I have Windows 7 with Internet Explorer 9. I can't bid...or save anything to a watchlist...or anything.
-KHayse"

You better get that fixed fast with a 1972-P PCGS-MS66 TY 2 CAC IKE, 1971-P PCGS-MS66+ (pop 1/0) IKE, etc. coming up in their Nov. auction in about 2 weeks!!

Just call Wayne Berkeley at ext. 262 ... he is sitting there waiting to help folks with bidding problems, but he tells me he has not heard from anyone in months!

Wondercoin

BStrauss3

<< <i>I have Windows 7 with Internet Explorer 9. I can't bid...or save anything to a watchlist...or anything. >>



While not completely relevant, you should consider upgrading as that combination will not be supported by Microsoft after 16Jan16. Yes, 15 months from now.

http://support2.microsoft.com/gp/microsoft-internet-explorer

Back to S/B, there simply is a limit as the number and versions of browsers any site can support, and the more complex the site the lower the limit. There's also a near infinite number of add-ons and other related software. So it could be simply your installation. Don't believe me? Try this site: https://panopticlick.eff.org/ (requires Java, but EFF is a pretty reputable organization), and you will likely see something like this:



<< <i>Your browser fingerprint appears to be unique among the 4,615,014 tested so far. >>

DeliaBug

I am wondering if I am the only person in the world that has *zero* problems with their site.

Quarternut

For everyone that is having problems...do you have any of the same problems with the Heritage site? No? Gee, it seems that all those older browser versions work there, why not for Stacks?


Seems to me that Stacks-Bowers just does not care to fix any of their many problems with the site. All that has been said by users since they launched their new web site is how poorly done it is and how user UN-friendly it is. It will not do basic things that any bidder wants to do.

They have had plenty of time to fix the errors, they just continue to ignore the problem, as they lose consignor after consignor (at least the smaller ones which are needed to fill out an auction).

I consigned a few items to the Americana sale last January amid the continued problems, with Stack's employees telling me that they were working on solving the issues. However...all of those issues still exist.

It really isn't about the cost to build a good working web site...that is a small amount up against the potential lost sales. So, what is the problem? I would say bad management is mostly to blame, or perhaps ownership that feels they can do it the way they want and the buyers/consignors be damned!

I am currently considering whether to consign another group of items to the next Americana sale and if I do so, will be increasing my reserves to cover my ass...

Just my 25 cents worth...

QN

bigjpst

<< <i>I am wondering if I am the only person in the world that has *zero* problems with their site. >>



Although I preferred the Teletrade site, I don't really have any problem using the new Stack's site. It is a bit clunky and a bit of a pain to search, but I bid, sometimes I win, and when I do, the invoice and coins arrive almost as fast as Great Collections.

Patches

I've ordered off their site twice now. First time took over a month and numerous phone calls to get completed. They said they'd ship for free for all of the waiting I did, they still charged me. I decided to try again half a year later. It's been three weeks and I still haven't received my order. I do have a confirmation email, so I know they got it. I already told them they could cancel this order and haven't heard back. As far as I'm concerned this company is terrible and I won't think of ever doing any business with them again. Complete waste of time.

-Steve

JJacks

Hmm. Just for the fun of it, I went to their website and did this:

Clicked the Buy Direct link.
Saw the Browse Rare Coins section
Clicked on the "Half Dollars" where it shows a Walking Liberty Half.

I get a list that starts from the Half Cents and goes many pages.

Even basic startup sites I see are usually better then that.

I get a feeling someone on the top wants to keep their money and not pay a web developer anything.

Now I will admit - I only tried with one browser, on one PC, only spent a bit of time with this, etc. But what have we learned about first impressions, people?

Oh well.

JJacks

DIMEMAN

The reason the fix it guy has not gotten any calls is probably due to the fact that most of us got tired of their arcade site and just left!