I think you should block this ebayer, maybe Im wrong. Judge for yourself
BCCT12sports
Posts: 120
mmpuller1973 dinged me for 2 Negs, Reasoning was "slow service and overcharged for shipping."
He took 8 days to pay, There are more details listed below in other posts of mine.
I think he should be blocked, others disagree, so feel free to block at your own will.
He has lots of positive feedback
I have lots of positive feedback
He took 8 days to pay, There are more details listed below in other posts of mine.
I think he should be blocked, others disagree, so feel free to block at your own will.
He has lots of positive feedback
I have lots of positive feedback
0
Comments
<< <i>mmpuller1973
He Left me 2 Negs for "Slow Delivery" when it took him 8 Days to pay.
Since combined shipping no longer applied, (I only apply on items purchased within 3 days of each other) Also Claims I overcharged for shipping >>
Bidder blocked.
I checked out one of your auctions. I would suggest simplifying your shipping policy and getting away from PWE's altogether, I would also cap your shipping at 5 cards.
Buyers seem to like to complain about shipping costs. Shipping through ebay is very reasonable, a 4 oz. bubble package with Delivery Confirmation costs me about $2.00 postage.
When I sell on ebay, I always remind myself that ebay generally doesn't care much for the seller, and there's no where else you can sell your cards so cheap and get any where near the exposure.
I am not in any way siding with the bidder here. It is a shame that negatives are being thrown around for a relatively low dollar transaction.
Good luck in the future with your sales!
<< <i>I would suggest simplifying your shipping policy and getting away from PWE's altogether >>
Solid advice, IMO
~WalterSobchak
From my understanding of your listing, you charged him $4.00 for shipping and then sent the card in a PWE?
Some advice: It looks like you exclusively sell single raw cards. I would charge a $2.50 flat rate no matter how many cards are purchased. If they purchase 10 cards, it won't raise your shipping costs more than a few cents and even if you lose a penny or two on shipping, it's worth getting a customer to bid on that many cards.
Jason
"Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind." Dr. Seuss
<< <i>Just out of curiosity, I checked this buyer's recent feedback left. Out of his last 1,000 feedback comments that he left, these were the only two transactions for which he left negs. Hardly the mark of a buyer who should be blocked for being an unreasonable pain-in-the-rear. >>
You do have a point, and we are only getting one side of the story. BUT leaving two negs over $5.00 worth of cards...........REALLY?????????
Personally, as I stated in my earlier post, the seller has a shipping policy I am not a fan of. Delivery Confirmation is a MUST (looks like buyer claims DC was not provided, but he got the cards so why cry about that?). Seller seems to have followed the stated policy and buyer slammed him unnecessarily.
Perhaps if buyer paid in a timely manner and asked nicely seller would have worked with him, why does it take 8 days to come up with what looks like at the most $10.00?
A good friend of mine sold several cards to the same buyer. Buyer didn't pay for over a week and then won some more items the following week and THEN demanded combined shipping on all the items.
My buddy didn't like this and refunded the buyer's money (he finally did pay, but not enough to cover shipping). Buyer then left a negative for each and every card.
Ebay was no help, (surprise) and my friend then had his PayPal account "frozen".
My point in all this is a negative, or several in a MINOR problem like this is simply uncalled for............in my opinion.
This buyer can pound sand. Giving the seller low DSR's for shipping would have been MORE than enough to make his point. Even though he doesn't appear to really have one.
Rather than just blindly blocking an eBayer, I evaluate whether the guy is a threat to me. And based on what I can see, this guy is absolutely no threat to me as a seller.
<< <i>You do have a point, and we are only getting one side of the story. BUT leaving two negs over $5.00 worth of cards...........REALLY?????????
>>
The dollar amount of a transaction should not matter at all. After all, maybe the buyer felt he deserved a $5.00 refund, and the seller refused to give him a refund of JUST $5.00! If $5.00 is nothing, then the seller should just give him the $5.00, no?
<< <i>Negatives are only an issue if a seller makes it one. Ebay has created this environment where one negative, one star ding, etc can cause such a panic. The best restaurants in the world have people who complain, the best businesses in the world have unhappy customers...its a part of doing business. Getting upset is what ebay WANTS you to do when you lose your DSR (Thankfully is disappearing) ratings or get a neg. Its going to happen, even to the best. Ignore it and move on. >>
+1, it's the only place I know of where 99.2% positive & 4.8 out of 5 is bad. Most businesses would kill for that kind of satisfaction ratings.
He purchased a card from me on a saturday and asked if id combine shipping if he won more auctions that weekend. I told him in a message that i combine shipping on items purchased within 3 days of each other.
He then responded with the very detailed message as follows: "k."
So now its the next weekend and he is still yet to pay or respond to the non-payment case. (I think at this point, or at least by the time he paid, i could have closed the case and got the refund of the fees, but, seeing his high feedback, i gave him the benefit of the doubt to wait another few days.
I did finally get payment a day or too after this. I packaged it up (Ill be honest, it was a PWE, but this is stated in my liting that anything up to 3 cards or 7.50 is shipped this way. I also have an option thsy if you dont like this policy to message me and we can work on a deal where its bubble mailed) and it was shipped out the very next morning.
The only reason the shipping was at 4.50 was b/c of the 2 dollar cost for the first card purchased for 3 dollars the weekend before and then 2.50 for the 2 cards purchased the next weekend. He bid a grand total of just over $5 on the 3 cards.
Had he have messaged me saying that he missed a few listings that had ended already without bids (both cards purchased on the second weekend were unsold at .99 the prior week) i would have gladly added them into the purchase for him but he didnt contact me at all after his "k." message.
And as for my shipping policy, it is outlined in my listings so i feel that if a buyer wants to neg me for doing what I tell them i do as far as shipping goes, he shouldnt bid. There were not any surprises for him. When he bid, he knew what to expect.
"Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind." Dr. Seuss
<< <i>
<< <i>You do have a point, and we are only getting one side of the story. BUT leaving two negs over $5.00 worth of cards...........REALLY?????????
>>
The dollar amount of a transaction should not matter at all. After all, maybe the buyer felt he deserved a $5.00 refund, and the seller refused to give him a refund of JUST $5.00! If $5.00 is nothing, then the seller should just give him the $5.00, no? >>
No.
I didn't say $5.00 was nothing. Would you feel the same if screwed out of $5.00 as $500.00? OF COURSE the dollar amount matters, in fact here it was more like $2.50. And the buyer was in THE WRONG!
The seller listed his shipping charges and the buyer left a negative anyway without warning, discussion or complaint. Giving a low rating on the shipping DSR's would have been appropriate.
This is called pole vaulting over mouse turds.
A negative should have a little more meaning than has been described here and he left TWO negatives.
Jeff (Itzagoner) please mock me and make this thread worthwhile.
<< <i>My 2 cents: you don't specify in your listing that you expect payment within X amount of days and you don't specify that you combine shipping only with auctions won within X amount of days, therefore your shipping policy is not clearly explained in your listing. You did overcharge for shipping especially considering you shipped in a PWE; a couple cards in a bubble mailer is around $2. Some ebay buyers are real jerks and deserve to be publicly identified and blocked, but I'm not sure this guy is one of them. I would have left one negative and one positive, but that's because I've been screwed many times on shipping charges (even small overcharges are considered a problem in my book) and it's one of my pet peeves. >>
The 3 day policy may not be in the listing but I did explain to him by message this policy. He asked if I combine shipping if he wins more cards that same weekend. I told him I combine shipping on any purchases made within 3 days of each other, since I sell more cards each weekend, I dont want people building up a tab of unpaid cards so that they end up waiting forever to pay. He responded "k." to that, so He understood the policy.
This Message was sent before his purchase of the other 2 cards, It was not an after-the-fact message.
So I view this as 2 separate transactions, one with $2 shipping for 1 card, which, as stated in the listing, would have been sent in a PWE. And a second transaction, a week later, with 2.50 for shipping for 2 cards that also would have been sent in a PWE. Its all stated in the listing so he wasnt being "screwed" on shipping charges or shipping packaging/
And Personally, I dont see how its possible to be screwed on shipping charges. You know what you are going to be paying before you buy, how can you be screwed on shipping?
<< <i>Did you send both transactions in the same pwe? >>
Yes I did, but only because he waited so long to pay, Had he had paid when he was supposed to the first time it would have been in two separate ones. I can see this is where it gets iffy, but my thinking when I packaged it up was: If he gets one envelope one day and it only had 2 cards in it, it could have opened up a whole other can of worms. He could think I didn't send his other card and tried to screw him that way. So i figured I'd avoid that fiasco by using one envelope.
<< <i>So now its the next weekend and he is still yet to pay or respond to the non-payment case. (I think at this point, or at least by the time he paid, i could have closed the case and got the refund of the fees >>
Did you actually file a Non-Payment case in less than a week (since you say he had not responded yet by the next weekend)--or does eBay automatically do that for all sellers these days, whether you want it or not? Just curious.
Stories like this only reinforce my firm belief that when it comes to eBay, cheap items=cheap buyers=more problems. If the item (or, in the case of lesser value pieces, the lot of items) isn't expected to bring at least $20, we don't waste our time photographing, describing, listing and shipping it.
A lot of eBay sellers would have a whole lot less problems if they started actually placing value on their time.
RIP Mom- 1932-2012
While I understand you stated to the buyer the shipping will only be combined for purchases within 3 days of each other; why not just combine the cost if you are going to ship them together? I can understand if you shipped them separately but together and no combined cost? In a PWE?
It's your policy and you can do anything you want. But with shipping policies like this you open yourself up to negs.
SCAregalia.com - Masonic Regalia & Supply
<< <i>Statement & Question:
While I understand you stated to the buyer the shipping will only be combined for purchases within 3 days of each other; why not just combine the cost if you are going to ship them together? I can understand if you shipped them separately but together and no combined cost? In a PWE?
It's your policy and you can do anything you want. But with shipping policies like this you open yourself up to negs. >>
Well, I told him my policy before hand in hopes that he would pay for the cards in a timely manner. That is the reasoning behind my policy, If I would have combined them together, Id be letting him get away with what I was trying to avoid. I feel as though I would be the enabler if I combined them for him.
If you are going to continue to sell....you got a very inexpensive lesson. Take the info from the boards as most of the time they are helpful. Also, charge what you want for your cards and charge what you want for shipping....just ship the cards safely. Don't listen to folks who give 1 star for not offering free shipping- because they are on this board.
One payment, 1 package.
If someone doesnt offer combined shipping, Do they have to send in seperate packages? No.
<< <i>There was only ONE transaction!
One payment, 1 package. >>
But you posted this: "So I view this as 2 separate transactions, one with $2 shipping for 1 card, which, as stated in the listing, would have been sent in a PWE. And a second transaction, a week later, with 2.50 for shipping for 2 cards that also would have been sent in a PWE. Its all stated in the listing so he wasnt being "screwed" on shipping charges or shipping packaging/"
Dude, you're all over the place on this story. It's no surprise that you're not getting much sympathy here.
<< <i>There was only ONE transaction!
One payment, 1 package.
If someone doesnt offer combined shipping, Do they have to send in seperate packages? No. >>
Will all due respect to you, you have to ask yourself if you are just trying to squeeze out what you can from each person you deal with or are you looking to give good customer service and get repeat business from them? For me personally, You're talking about $1 cards and the buyer buys a lot of cards. Why not just let him run auctions a little longer and gain a new customer? Is it really that big a deal that you have to get paid in 3 days? Extend his time to pay and gain a new customer.
There is a big decline in customer service in this country. Too many people just don't understand customer service. I had a first time buyer once who did something that was technically wrong on their part and it cost me a little extra money, instead of "punishing them for it, I apologized for the "mix up". Now that person buys from me every week and has for almost 3 years. Interestingly enough, many people don 't understand that the best way a business can build their business or increase their sales is by you the seller screwing something up. Mainly because the way you handle that screw up or fix it can go a long way to building customer confidence and loyalty, hence getting repeat business from that customer.
I've had numerous buyers buy multiple items and pay for them separately, I just send them a refund for the overpaid shipping and politely explain the better way to pay for multiple items. It costs me some extra money because of paypal fees, but the buyer doesn't get angry and they appreciate the honesty of the refund.
<< <i>
<< <i>There was only ONE transaction!
One payment, 1 package.
If someone doesnt offer combined shipping, Do they have to send in seperate packages? No. >>
Will all due respect to you, you have to ask yourself if you are just trying to squeeze out what you can from each person you deal with or are you looking to give good customer service and get repeat business from them? For me personally, You're talking about $1 cards and the buyer buys a lot of cards. Why not just let him run auctions a little longer and gain a new customer? Is it really that big a deal that you have to get paid in 3 days? Extend his time to pay and gain a new customer.
There is a big decline in customer service in this country. Too many people just don't understand customer service. I had a first time buyer once who did something that was technically wrong on their part and it cost me a little extra money, instead of "punishing them for it, I apologized for the "mix up". Now that person buys from me every week and has for almost 3 years. Interestingly enough, many people don 't understand that the best way a business can build their business or increase their sales is by you the seller screwing something up. Mainly because the way you handle that screw up or fix it can go a long way to building customer confidence and loyalty, hence getting repeat business from that customer.
I've had numerous buyers buy multiple items and pay for them separately, I just send them a refund for the overpaid shipping and politely explain the better way to pay for multiple items. It costs me some extra money because of paypal fees, but the buyer doesn't get angry and they appreciate the honesty of the refund. >>
+1
<< <i>
If someone doesnt offer combined shipping, Do they have to send in seperate packages? No. >>
No, but it's basic customer service to not stick it to people with shipping fees. I've had situations where I was able to ship something cheaper than I thought, and I refunded a portion of that to the buyer. When you knew you could put it all in a freaking PWE, you shouldn't have kept the $4.50.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
+1
<< <i>Well Then I guess Ill just mark it to be deleted >>
Guessing that will only make it worse.
Looking for 1970 MLB Photostamps
- uncut
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<< <i>Threads like this remind me that it is always wise check to make sure there's toilet paper before you sit down... >>
Thanks, I finished doing my taxes earlier and needed a good laugh.
that's a down payment on a sweet resealing kit.
BTW: Cubby=Cub Fan
<< <i>I've had numerous buyers buy multiple items and pay for them separately, I just send them a refund for the overpaid shipping and politely explain the better way to pay for multiple items. It costs me some extra money because of paypal fees, but the buyer doesn't get angry and they appreciate the honesty of the refund. >>
This could be happening because of eBay's new idiotic cart system that doesn't work for most people.
Now I am going to say MAYBE one negative and that would still be a bit harsh, but NOT TWO!!!!!
Clean up your shipping policy and stop using PWE's altogether. MANY buyers hate PWE's and will want to neg you for using them.
As has been stated, you are NOT supposed to make money on postage.
Good luck in the future.
<< <i>Is this a Bobby alt by any chance? >>
I'm not that anal enough to make an alt. Only the really anal, a********s make alts.