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Why Coin Dealers Drink Part CCCCIV
nencoin
Posts: 1,275 ✭✭✭✭
A flaky customer who has bought from us in the past (two transactions) agrees to buy something about a month ago. We send a couple of emails asking for payment. No response. We return the coin to our website and suddenly he contacts us. But wants to buy it at a lower price. We politely explain that he previously agreed to buy it at a certain price and that if he would still like the coin at that price, we would sell it to him. After a few back and forth emails, we get this response:
I agreed before, but payment has not been. Transaction is not completed. So, I presented a new offer price.
I grow tired of the whole thing and would prefer to end it, so I send this email:
You agreed to pay $950 for the coin, so you have an obligation to pay that price. If you no longer want to honor your obligation, that is fine. We will return the coin to inventory and not do any further business with you. We are not selling you the coin for $900.
He then replies with this:
I have bought 3 coins in the past. You should be once the discount. Story that is told you are stingy.
I mark the final email as spam and am done with him. I did share the email with a colleague and got the following response:
If he was going for a haiku, it needs to be modified:
I bought from you then.
You should be once the discount.
Word is you stingy.
: )
I agreed before, but payment has not been. Transaction is not completed. So, I presented a new offer price.
I grow tired of the whole thing and would prefer to end it, so I send this email:
You agreed to pay $950 for the coin, so you have an obligation to pay that price. If you no longer want to honor your obligation, that is fine. We will return the coin to inventory and not do any further business with you. We are not selling you the coin for $900.
He then replies with this:
I have bought 3 coins in the past. You should be once the discount. Story that is told you are stingy.
I mark the final email as spam and am done with him. I did share the email with a colleague and got the following response:
If he was going for a haiku, it needs to be modified:
I bought from you then.
You should be once the discount.
Word is you stingy.
: )
0
Comments
I think your reply was perfect! I wouldn't have changed a single word!
Greg Hansen, Melbourne, FL Click here for any current EBAY auctions Multiple "Circle of Trust" transactions over 14 years on forum
<< <i>A flaky customer who has bought from us in the past (two transactions) agrees to buy something about a month ago. We send a couple of emails asking for payment. No response. We return the coin to our website and suddenly he contacts us. But wants to buy it at a lower price. We politely explain that he previously agreed to buy it at a certain price and that if he would still like the coin at that price, we would sell it to him. After a few back and forth emails, we get this response:
I agreed before, but payment has not been. Transaction is not completed. So, I presented a new offer price.
I grow tired of the whole thing and would prefer to end it, so I send this email:
You agreed to pay $950 for the coin, so you have an obligation to pay that price. If you no longer want to honor your obligation, that is fine. We will return the coin to inventory and not do any further business with you. We are not selling you the coin for $900.
He then replies with this:
I have bought 3 coins in the past. You should be once the discount. Story that is told you are stingy.
I mark the final email as spam and am done with him. I did share the email with a colleague and got the following response:
If he was going for a haiku, it needs to be modified:
I bought from you then.
You should be once the discount.
Word is you stingy.
: ) >>
Sounds like an ESL speaker who would love to barter/dicker on most every transaction, I would expect.
Odd though that if they purchased from you in the past, they never tried a similar set of tactics?
Looking for Top Pop Mercury Dime Varieties & High Grade Mercury Dime Toners.
RAD#306
Americans, by and large, aren't used to haggling.
And I can understand if the guy is a pain, that you would want to discourage him from coming back.
If it was a customer that you wanted to retain, I imagine you would have phrased it more like:
"Thanks for the offer, but I think we can sell it for $950, so I'll decline for now."
<< <i>Its ok for a seller to be concerned over a price, even if he agreed on it. Things like this happen in a blue moon, and its important to see what the buyer is asking. I think you could have handled it differently , although I see your point and perspective and where you are coming from. You could have addressed his concern and asked him to pay you some other way to avoid processing fees thru paypal etc. Perhaps if he mailed you a check or MO for the $900, Or met him in the middle at $925 Or send a MO for $925(what you would have after paypal fees etc )everybody would have won in this scenario. >>
Sorry, but I disagree. There are jackalopes out there who, if you agreed to cut your price from the agreed-upon $950 to his new offer of $900, would then immediately offer you $875 instead, and act offended if you did not accept it. Jerks must be handled as jerks, lest you encourage them.
Buyer failed to complete the sale.
Seller relist's the coin.
If that buyer would have contacted me all I would say is "We had hoped you wanted the coin, but as stated in our original negotiation, this is our final price. Should you still want the coin please forward payment and we will remove the coin from the web once payment clears. Thank you"
Any other details/comments are unnecessary.
<< <i>Perhaps if he mailed you a check or MO for the $900, Or met him in the middle at $925 Or send a MO for $925(what you would have after paypal fees etc )everybody would have won in this scenario. >>
You don't need to be a psychic to be able to predict what the reaction here would be if the original offer and agreement was $900 and the seller came back later wanting $950. I can guarantee you it would not be considered acceptable to ask the buyer to meet the seller in the middle.
<< <i>Sorry, but I disagree. There are jackalopes out there who, if you agreed to cut your price from the agreed-upon $950 to his new offer of $900, would then immediately offer you $875 instead, and act offended if you did not accept it. Jerks must be handled as jerks, lest you encourage them. >>
This. If I have a price on something, you counter me with a lower number, and I accept it...then we just made a deal. Period. If you don't honor YOUR deal that YOU made, fine, but we will terminate our relationship at that point.
I sure as heck am not going to bribe you by lowering the price. Customers like that I don't need. Or want.
RIP Mom- 1932-2012
<< <i>
<< <i>Its ok for a seller to be concerned over a price, even if he agreed on it. Things like this happen in a blue moon, and its important to see what the buyer is asking. I think you could have handled it differently , although I see your point and perspective and where you are coming from. You could have addressed his concern and asked him to pay you some other way to avoid processing fees thru paypal etc. Perhaps if he mailed you a check or MO for the $900, Or met him in the middle at $925 Or send a MO for $925(what you would have after paypal fees etc )everybody would have won in this scenario. >>
Sorry, but I disagree. There are jackalopes out there who, if you agreed to cut your price from the agreed-upon $950 to his new offer of $900, would then immediately offer you $875 instead, and act offended if you did not accept it. Jerks must be handled as jerks, lest you encourage them. >>
Jackalopes? I like that!
I give away money. I collect money.
I don’t love money . I do love the Lord God.
hello, sorry 3 coins return possible? very sorry.
The next day I received this email:
hello, very sorry , my wife sent mistake mail. Wife was mischievous.
<< <i>
<< <i>
<< <i>Its ok for a seller to be concerned over a price, even if he agreed on it. Things like this happen in a blue moon, and its important to see what the buyer is asking. I think you could have handled it differently , although I see your point and perspective and where you are coming from. You could have addressed his concern and asked him to pay you some other way to avoid processing fees thru paypal etc. Perhaps if he mailed you a check or MO for the $900, Or met him in the middle at $925 Or send a MO for $925(what you would have after paypal fees etc )everybody would have won in this scenario. >>
Sorry, but I disagree. There are jackalopes out there who, if you agreed to cut your price from the agreed-upon $950 to his new offer of $900, would then immediately offer you $875 instead, and act offended if you did not accept it. Jerks must be handled as jerks, lest you encourage them. >>
Jackalopes? I like that! >>
Couldn't use the word I wanted to use.........
Of course good luck in him not returning it if he decides to buy it. Otherwise I would ignore him. He sounds like someone to deselect or block.
At a show when they start trying to argue like that its time for them to leave my table.
<< <i>Just to add to the nonsense, I received the following email from this same customer on the previous deal that he actually did pay for:
hello, sorry 3 coins return possible? very sorry.
The next day I received this email:
hello, very sorry , my wife sent mistake mail. Wife was mischievous. >>
Interests:
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Toned Commemoratives
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<< <i>Just to add to the nonsense, I received the following email from this same customer on the previous deal that he actually did pay for:
hello, sorry 3 coins return possible? very sorry.
The next day I received this email:
hello, very sorry , my wife sent mistake mail. Wife was mischievous. >>
This is just pure awesome
<< <i>What's the coin ? I might give you $800. You no like?
Outstanding!!!
<< <i>
If he was going for a haiku, it needs to be modified:
I bought from you then.
You should be once the discount.
Word is you stingy.
: ) >>
Brilliant!
<< <i>Just to add to the nonsense, I received the following email from this same customer on the previous deal that he actually did pay for:
hello, sorry 3 coins return possible? very sorry.
The next day I received this email:
hello, very sorry , my wife sent mistake mail. Wife was mischievous. >>
The old blame it on the wife scenario.
<< <i>Its ok for a seller to be concerned over a price, even if he agreed on it. Things like this happen in a blue moon, and its important to see what the buyer is asking. I think you could have handled it differently , although I see your point and perspective and where you are coming from. You could have addressed his concern and asked him to pay you some other way to avoid processing fees thru paypal etc. Perhaps if he mailed you a check or MO for the $900, Or met him in the middle at $925 Or send a MO for $925(what you would have after paypal fees etc )everybody would have won in this scenario. >>
You can't be serious. Customer agrees to a price then waits a month without payment. Customer then attempts to negotiate price and insults the dealer (calling him stingy). And you're okay with this?
Alert the next dealer you make a purchase from that you are open to this ...
You buy a coin from the dealer for, say $950, and send him a money order. You contact the dealer over, say a month, without response. You tell the dealer you want a refund and the dealer promptly explains to you that since he has not sent the coin to you the transaction is not complete and he presents a new offer. He tells you that a fair price is $1000. After all, he has sold you coins in the past so you should be a strong buyer. You balk and he calls you cheap. Would you then be willing to compromise at $975? After all, it's just $25 and doesn't everybody win?
See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
<< <i>nencoin, is the guy from another country or just illiterate? >>
He is from Japan.