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Anyone else having problems with Providence Metals?

PerryHallPerryHall Posts: 46,107 ✭✭✭✭✭
I made a large silver purchase from Providen Metals. They sent me an e-mail on April 15 letting me know that they received my check. It's been 18 days and they have yet to ship my silver. The silver bars were in stock at the time I placed my order. Are they selling PM's that they don't have and they are waiting for a new delivery from their suppliers? I talked to some lady on the phone and she said they were very busy and my order would be shipped soon but she couldn't tell me when. Can anyone recommend a better souce for future PM purchases?

Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire

Comments

  • nibannynibanny Posts: 2,761
    I read on Facebook that they are backed up on almost everything. They are late on my order as well.
    It was placed on 4/12 and they have received and acknowledged my check on 4/22.
    It usually takes a couple of week to have it clear and ship.

    For future purchases, I will keep giving them the majority of my business, they have the best prices around and, usually, a great service.
    I am sure they have these issues because of the big drop in PM. Not defending them, I work in logistics and my warehouse can ship thousands units per day...not coins but bigger items...

    The only one dealer (for small purchases) managing large volume smoothly is Apmex but they are more expensive. I'd rather wait a little longer.
    The member formerly known as Ciccio / Posts: 1453 / Joined: Apr 2009
  • Yacorie1Yacorie1 Posts: 169 ✭✭✭


    << <i>I made a large silver purchase from Providen Metals. They sent me an e-mail on April 15 letting me know that they received my check. It's been 18 days and they have yet to ship my silver. The silver bars were in stock at the time I placed my order. Are they selling PM's that they don't have and they are waiting for a new delivery from their suppliers? I talked to some lady on the phone and she said they were very busy and my order would be shipped soon but she couldn't tell me when. Can anyone recommend a better souce for future PM purchases? >>



    I think its just that they are behind schedule.

    I purchased first week of april and my check cleared etc. Some of the items in my purchase were a gift and when the order wasn't shipping, I had to call. They told me they had so many orders the weeks of April 8th and 15th that the order would be delayed a few weeks. After some pleading with them, explaining the circumstances and being put on hold a few times, they expedited my order and it made it here in time. Even though my order was placed the week before and should have made it here in plenty of time - the fact that my check didn't clear until the 12th - that is what they considered my order date.
  • derrybderryb Posts: 36,779 ✭✭✭✭✭
    dbscoins.com is my new go to for quantity. Eight days from wire payment to delivery on monster boxes recently. High demand has got them all facing delays. Wait time is not as important as eventually getting your purchase. Unless you are flipping the product, delays should only be an inconvenience of worry.

    "Interest rates, the price of money, are the most important market. And, perversely, they’re the market that’s most manipulated by the Fed." - Doug Casey

  • pragmaticgoatpragmaticgoat Posts: 851 ✭✭✭
    two orders placed with Provident 4/15
    The large order received last week the small order of any date 1/10oz AGE still not shipped yet.

    and still waiting for 2013 Monster box from Tulving, order placed 4/4, longest I've ever waited from them.
    BST references:
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  • Classof67Classof67 Posts: 1,502 ✭✭✭
    Received yesterday a roll of Vicksburg ATB's, check mailed to them on 4-15.
    GREAT BST transactions with Wondercoin, segoja, moderncoinmart, notwilight, wingsrule, 123cents, fivecents, hunted, alohagary, ibzman350, WTCG, sonofagunk, amigo, coincoins, dcgolfer, chumley, nycounsel, tootawl, guitarwes, kimber45ACP, Zubie, Egger, RYK, 1tommy, EagleEye, NEFPROLLC, jmdm1194, Coinfolio
  • PerryHallPerryHall Posts: 46,107 ✭✭✭✭✭


    << <i>Received yesterday a roll of Vicksburg ATB's, check mailed to them on 4-15. >>



    They've had my payment since 4-15 and they haven't even shipped yet.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • KarbKarb Posts: 557 ✭✭✭
    They had my money on April 15 and I finally received my order Wednesday.
    Robert

    Hoarding silver and collecting history
  • SoCalBigMarkSoCalBigMark Posts: 2,791 ✭✭✭✭✭


    << <i>

    << <i>Received yesterday a roll of Vicksburg ATB's, check mailed to them on 4-15. >>



    They've had my payment since 4-15 and they haven't even shipped yet. >>



    What products did you order?
  • PerryHallPerryHall Posts: 46,107 ✭✭✭✭✭


    << <i>

    << <i>

    << <i>Received yesterday a roll of Vicksburg ATB's, check mailed to them on 4-15. >>



    They've had my payment since 4-15 and they haven't even shipped yet. >>



    What products did you order? >>



    Some NTR and OPM silver bars that they had in stock at the time they confirmed my order.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • PerryHallPerryHall Posts: 46,107 ✭✭✭✭✭
    Well, it's been three weeks since they confirmed that they got my payment. They still haven't shipped my order. I'll call them tomorrow as if that'll make any difference.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • DrBusterDrBuster Posts: 5,378 ✭✭✭✭✭
    deleted


  • << <i>Well, it's been three weeks since they confirmed that they got my payment. They still haven't shipped my order. I'll call them tomorrow as if that'll make any difference. >>



    Well I must say that I thank you for this thread.
    --------
    The delay, especially in such a volatile PM market as currently exists is altogether unacceptable.
    As one cannot sell merchandise one does not have, you have been denied the opportunites that you paid for. In advance.
    Provident has had your good funds for 3/52'nds of one year with no adjustment for the time value of money. That in and of itself is unacceptable IMO.
    ----
    Lack of communication, verbal BS, malarkey, whateverUwanna call it... all smells identical to me.
    They'll never see a peso of mine. Nor, I imagine, another of yours.
    -----
    You will get your stuff eventually. Outright theft isn't their game.
    ----------
    Thank you again for sharing your experience that none of the rest of us ever shall.
    Many, many perfect transactions with other members. Ask please.
  • PerryHallPerryHall Posts: 46,107 ✭✭✭✭✭


    << <i>Well, it's been three weeks since they confirmed that they got my payment. They still haven't shipped my order. I'll call them tomorrow as if that'll make any difference. >>



    I just called them (day 22 after they acknowledge receiving my check) and they said they ran out of the bars that I ordered. I pointed out that they were in stock at the time I made my order and committed to their quoted price. He said that may be true but they don't reserve silver bars until after the check clears assuming they actually have the bars in stock to reserve. He said I should be getting them in about two weeks.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • Paulyaces76Paulyaces76 Posts: 294 ✭✭
    Order Date: April 22, 2013


    2013 Year of the Snake | 10 oz .999 Fine Silver Bar BBPS-02170 $250.60

    Ordered: 4
    $1,002.40

    Still waiting, ordered these of off provident and also have a westminster order out there, from the same night!
    Niether shipped yet!
  • PerryHallPerryHall Posts: 46,107 ✭✭✭✭✭
    I guess we need to be patient since demand is greatly exceeding supply. I have no doubt that I'll eventually get my silver bars. Since I'm planning to put them away for several years it's probably not a big deal that they are late with delivery.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • Paulyaces76Paulyaces76 Posts: 294 ✭✭
    Still not shipped yet! Order was 1 month ago today! Check cashed 22 days ago!
  • OPAOPA Posts: 17,119 ✭✭✭✭✭
    I've never had a problem receiving items on time from Provident in past years, but as of late, it seems to be an issue with them. As such, I've been paying a few bucks more and have ordered my stuff from APMEX, who btw, has always been great in letting customers know via email, their status, check received, anticipated mailing schedule and when mailed with tracking info.
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • PerryHallPerryHall Posts: 46,107 ✭✭✭✭✭
    I finally got my order last week. I think all the PM dealers are having trouble keeping up with demand. I guess you need to be patient if you want to order from them which isn't a problem with me since I don't plan to sell them any time soon.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • pragmaticgoatpragmaticgoat Posts: 851 ✭✭✭


    << <i>I finally got my order last week. I think all the PM dealers are having trouble keeping up with demand. I guess you need to be patient if you want to order from them which isn't a problem with me since I don't plan to sell them any time soon. >>



    same here
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  • silverman68silverman68 Posts: 542 ✭✭✭
    When any PM site has DELAYED all over the home page you will not be getting your items very soon.
  • Paulyaces76Paulyaces76 Posts: 294 ✭✭
    I understand that aspect but, my product has been in and out of delayed status about 5 times in the month SOOOOOO, that should mean if it comes out of delayed status they should have mine in the box ready to go!
  • TennesseeDaveTennesseeDave Posts: 4,780 ✭✭✭✭✭

    edited: different company image
    Trade $'s
  • No problems here. Placed an order May 1st, got it on Monday May 20th. Paid with personal check.
  • Paulyaces76Paulyaces76 Posts: 294 ✭✭
    They were shipped yesterday! A local dealer told me about a 30 day demand Law, where they have to be shipped to you within 30 days or you can ask for a full refund? Never heard of this before.
  • jmski52jmski52 Posts: 22,814 ✭✭✭✭✭
    I finally got my order last week. I think all the PM dealers are having trouble keeping up with demand. I guess you need to be patient if you want to order from them which isn't a problem with me since I don't plan to sell them any time soon.

    The Mint delayed their 5 ozers for several months so this might (and I emphasize might) indicate a supply problem in addition to the robust demand.
    Q: Are You Printing Money? Bernanke: Not Literally

    I knew it would happen.
  • PerryHallPerryHall Posts: 46,107 ✭✭✭✭✭


    << <i>They were shipped yesterday! A local dealer told me about a 30 day demand Law, where they have to be shipped to you within 30 days or you can ask for a full refund? Never heard of this before. >>



    I'm not sure this applies when they warn you that shipping is delayed in their web listing. Also, you have to agree to their "terms and conditions" which may give them an out.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • jdimmickjdimmick Posts: 9,673 ✭✭✭✭✭
    There waiting for the price correction this week, so they can fill it cheaper.
  • PerryHallPerryHall Posts: 46,107 ✭✭✭✭✭


    << <i>There waiting for the price correction this week, so they can fill it cheaper. >>



    Actually they are waiting for deliveries from their suppliers.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • Paulyaces76Paulyaces76 Posts: 294 ✭✭
    They are now in my safe so, I am fine. You guys keep saying that what I ordered was delayed when I ordered it, It was not!!!!! It went into a delay 3 days after I bought it. I would never and I mean never buy something that is in a delay from anyone. That is what upset me in this case. If there is not a delay on it, my credit card is held the next day they should be put in a box waiting for my other payment to come in! I will never order of off them again but, that is me and I am a very small fish. I am sure they will not miss my small bankroll. LOL
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